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Business Profile

Restaurant Management

Super Subby's, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Super Subby's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Super Subby's, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04/20/24 - I was made to pay for my children's meals. The staff never mentioned that children eat for free. When I asked while leaving the staff/manager told me it wasn't their problem and that they didn't have to tell me that all children eat for free under 12 years old. I believe I have been mistreated and my money has been taken even though this eat for free was displayed for the customers to see as we left after finishing our meal.

      Business Response

      Date: 04/22/2024

      Hi *******, thank you for reaching out about you experience. I am sorry to hear that you didn’t have a great experience. I do sincerely apologize. I am happy to send you a refund in the mail as I see your address is posted on file. I will send that out by tomorrow, April 23rd and I will discuss it with the management team. Again, we apologize and will do what we can to make it right. Thank you! 

      Customer Answer

      Date: 04/22/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ****

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes, I've came in your store on **** street a few times this year with bad food exp. Food don't be full of product, flat, and Luke warm. This time, my bread was hard and I'm on my way to work. When I get off the store will be closed. I just left and I was advise to hold on to this sandwich overnight as proof I purchased it and the fact you'll just remake it and throw away but yet the lady knew exactly who I was when I called so to say something moments after leaving and advise me to bring it back the next day is crazy. I just want you to know that the food wasn't good and there were like 5 chips in the bag. Poor service and quality of food and I won't eat at this location anymore as ***** and *********** are way fresher and forfilling.

      Customer Answer

      Date: 12/28/2022

      No this is a complaint as I spent monies on a product I would either want to recieve a response for a replacement or refund. I can't pull up the complaint to verify it was sent to business, are you sure you reopened the complaint? 

      Business Response

      Date: 02/08/2023

      We sincerely apologize for your experience. Is there a good way to reach you to apologize and discuss your experience? 

      Customer Answer

      Date: 02/08/2023



      Complaint: ********



      I am rejecting this response because: I need an opportunity to speak with this owner as he or she never gave a resolution for problem yet in there response.  



      Sincerely,



      ******* ****

      Customer Answer

      Date: 02/09/2023

      ************ phone

      Business Response

      Date: 02/09/2023

      I reached out to the customer and apologized for her experience. I will be sending her gift cards in the mail to her address on file for her to use at any Subby’s location. 

      Customer Answer

      Date: 03/03/2023

      Consumer confirmed she received the gift card. 

    Super Subby's, Inc. is NOT a BBB Accredited Business.

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