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Business Profile

Grocery Store

Dave's Supermarket, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Dave's Supermarket, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dave's Supermarket, Inc. has 15 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 3-26-2024
      Time between 11am-12:15pm

      So I went into the grocery store Dave's Market in Garfield Heights Ohio on Turney Road. Just walked in, grabbed my stuff, and went to checkout. I was at the self checkout area. I wasn't sure if a lady left her stuff I was going to take back to a lady with glasses and brown hair as soon as I was done. But she snapped at me and told me someone was there. I told her I didn't know. I thought they left. There was an African American girl with glasses standing across from the one I was at and she should have notified me and anybody else in line that there was someone there. I was confused I gave it a couple seconds but nobody said anything. How the heck was I supposed to know. I tried to explain myself twice but the lady with glasses and brown hair just gave a evil glare. She also said to me very harshly. Don't do that. Nobody listens. I didn't want to cause anybody trouble I just want to get my things and get out. I'm sick of being treated like crude by people. Treat customers with respect. Something has to be done here.

      Business Response

      Date: 04/03/2024

      *******,

      The Store Manager Chris Onder will be reaching out to you directly tomorrow (Thursday 4/4).

      Should you need any further assistance, please feel free to reach out to me.

      Thank you,

      Cheri *****

      HR Mgr

      (216) 763-3201

    • Initial Complaint

      Date:12/05/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I always shop there because it’s close to me I’m 66 years old and I went to the back of the store for hot food order the young lady that was weighing the food and putting the price on it had a very serious nasty attitude you can get in touch with the manager there he was there also but I need to talk to someone to explain the problem this was the December 4 at 1:00 afternoon

      Business Response

      Date: 12/06/2022

      The customer also reached out to us on our web site, waiting to hear back which location this took place at so we can have the correct District Manager contact her

       

      Thank you

    Dave's Supermarket, Inc. is NOT a BBB Accredited Business.

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