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Business Profile

Building Materials

Modern Builders Supply, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Modern Builders Supply, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Modern Builders Supply, Inc. has 21 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for multiple wall cabinets. In March of 2023. I received said cabinets and built all cabinets. 1 of the wall cabinets (15x12x30) had the incorrect screws. This caused the cabinet door to be damaged. I submitted a warranty claim. The company (MBS) came back and stated it was my error even though the only screws I received were used. After a back and forth I re ordered a new cabinet (at the full advertised price) at the time.This item became back ordered and then told that it was no longer available or in production. THE WEBSITE NEVER STATED THE **** WOULD BE DISCONTINUED OR NO LONGER AVAILABLE IN THE SPECIFIC SIZE.Over a year later and I can't match the same size cabinet with same size door, color, fitment.

      Business Response

      Date: 03/12/2024

      Our records indicate that a full resolution was reached with this individual. He agreed to accept a full refund for the damaged cabinet. A check was sent for that amount on 2/19/24.

      Customer Answer

      Date: 03/12/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

       

    • Initial Complaint

      Date:01/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three base cabinets from Modern Builders Supply in Ohio made by craft line cabinetry. One of the three cabinets arrived with a crack on the face of the drawer. I reported the damage the day I was aware of it, however the company flat out refuses to offer a replacement drawer front, even for purchase.

      I asked for a supervisor to contact me to work on a resolution as this is crack down the face of a drawer front and while they offered me a paint pen that will not work to repair the tape of damage that is present. I was told that the "supervisor is to busy and in meetings all day everyday". All I was asking for was the supervisor contact me to see if we can get a resolution and instead I got a dismissive answer. The phone rep would rather argue and dismiss my concerns than listen to my complaints and work to resolve the issue.

      Ideally I would like a new drawer front to be offered as a replacement. I would be happy to pay some or all of the costs, but the company flat out refuses to work with me and escalate my case. I was dismissed by the phone rep I spoke with and no effort was made to find a true resolution.

    Modern Builders Supply, Inc. is NOT a BBB Accredited Business.

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