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Business Profile

Internet Marketing Services

Thane USA, Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thane USA, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thane USA, Inc has 4 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 82 Customer Reviews

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    Review Details

    • Gisele h

      Date: 08/15/2023

      Gisele h

      Date: 08/15/2023

      Received the X-5 MOP and it was missing 9 parts. All possible phone numbers are dead calls. I tried to create an account and wont let me. I have no way to connect with the warehouse in California. No phone numbers either. Checked with BBB and all the numbers they list do not work. I feel I am being scammed

      Thane USA, Inc

      Date: 08/24/2023

      The order was placed over the phone for Standard 10-piece H2O MOP X5.
      The order was delivered on Sunday, August 13 at 1:13 P.M. at Front Door through UPS tracking ****************** and USPS Tracking *************************** 
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance.
      The customer reached out to us through helpdesk ticket ******** on Aug 15, 2023 to inform about missing parts. We requested the customer to provide pictures of that all that was received in the shipment to which the customer responded with missing accessories part number and names that are not part of the configuration purchased by the customer.
      The customer was informed that we have different mop models available with different configurations as mentioned on our website also *********************************************** and the customer had received all the accessories as part of the configuration of Standard H2O Mop X5 that she purchased.
      The accessories that the customer is referring to, are Optional Accessories as mentioned in the User Manual and can be purchased separately.
      Kind Regards,
      Thane USA Inc.

    • Norman C

      Date: 08/12/2023

      Norman C

      Date: 08/12/2023

      I started a return process online for returning the H2O MOPX5 steam cleaner that I ordered within 2 days of receiving the product because the unit is much less than what I saw advertised. This is well within the 30-day return policy. However, I am unable to proceed with the return process because they cannot locate my account even though I have provided all information required in the form. I have repeated the process numerous times but it end up the same. It seems they purposely make it impossible to return.

      Thane USA, Inc

      Date: 08/21/2023

      The order was placed on our website on 7/29/2023 for H2O Mop X5.
      The order was delivered on Thursday, August 03 at 10:08 A.M. through UPS Tracking ******************.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance.
      Three registration invitation links were sent to the customer's email address on file ********************* to enable the customer to register on our customer support portal, however at this time the customer has not yet registered and the links have expired. A new registration link has once again been sent to the customer's email address.
      The customer reached out to us through helpdesk ticket * *******and was provided Return Authorization Number RMA # ***** on Aug 16, 2023 as requested. We request to include this RA number on the shipment.
      Return Ship to address ****** *********** ***** ***** ******* *** ***** ** *****  Once the order is received by our fulfillment department, a refund will be initiated for the purchase price, less shipping and handling to customer's account.  We suggest sending us the tracking number when the customer return the item so that the refund can be initiated accordingly. Return Policy attached for reference.
      Kind Regards,
      Thane USA Inc.

    • Brian D

      Date: 08/08/2023

      Brian D

      Date: 08/08/2023

      Do not order from Thane. It is now almost a month since I was told the maximum time to delivery time the Thane products - bike racks - would be 10 days.
      They have charged me for a product not received.
      ***** *

      Thane USA, Inc

      Date: 08/16/2023

      The order was placed on 7/16/2023 on our website for Bike Nook Units.
      The order was shipped on 07/17/23 from our warehouse through Canada Post Tracking **************** as our orders ship from Canada in 1-2 Business Days.
      As per the tracking information, the order was delivered to customer's address on August 14 at 1:01 pm and the carrier has not provided any update on the delay for this shipment.
      In Good Faith of the Company, we have applied a $25 discount on purchase price of the order.
      The refund has been initiated to customer's account. We allow 5-10 days for the refund to reflect in the bank account.
      Kind Regards,

    • Dee

      Date: 08/03/2023

      Dee

      Date: 08/03/2023

      I ordered and received the H2O MopX5 Elite. My account was billed. It arrived. Once I opened the box, I thought it looked really nice, but then I realized I was not able to lift and use the steamer due to physical issues. I want to return this unused item. Company says it has a full refund policy. However, I cannot access my account. None of the telephone numbers work. Literally none of them. So, I cannot get an RMA number to return item within 30 days. I was very frustrated to learn they take no incoming calls. I think this is a very shady company. Probably the worst customer service I have encountered. It is an exercise in futility. A zero star rating.

      Thane USA, Inc

      Date: 08/16/2023

      The order was placed on our website on 6/24/2023 for MOP X5.
      The order was delivered on Tuesday, June 27 at 11:10 A.M. through UPS tracking ******************.
      Our Customer Service Team is fully online and does not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at ******************************************** at anytime for assistance.
      The customer was sent 2 invitation link to her email ****************** to register on our customer support portal which got expired after a certain limit of time as customer did not register within the time window.
      The return policy is presented to the customer on the product website and on their packing-slip received with the product. Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product.
      The return period is now past 30 days, however in good faith of the company we will make an exception and accept the return at our warehouse. We reached out to the customer today through ticket ******** on customer's email ****************** to provide Return Instructions.
      The Return Authorization Number is RMA # *****.
      Return Ship to address:
      AMWARE FULFILLMENT
      ***** ***** ******* *** ***** ** ***** 
      Once the order is received by our fulfillment department, a refund will be initiated for the purchase price, less shipping and handling to customer's account. We suggest sending us the tracking number when the customer return the item so that the refund can be initiated accordingly.
      Kind Regards,
      Thane USA Inc.

    • Debbie D

      Date: 08/01/2023

      Debbie D

      Date: 08/01/2023

      I ordered the AB Doer 360 through your website.
      Created an account to use the portal.
      Submitted request for part #17
      (Bolt, Nut, Washer), however the request did not go through or your company does not confirm request received.
      I would so appreciate a response
      Thank you

      Thane USA, Inc

      Date: 08/09/2023

      The original order was placed on 7/26/2023 for AB DOER 360.
      The order was delivered on Saturday, July 29 at 2:06 P.M. with UPS Tracking ******************.
      The customer has an active account on our support portal through which we can be reached at anytime. However, we did not receive any helpdesk ticket by the customer.
      We reached out to the customer through helpdesk ticket ******** on Aug 2, 2023 10:30 AM to confirm right part number for replacement.
      The customer was informed through same ticket about replacement order that was placed for part #17 (Bolt, Nut, Washer). The order number is ********* and it was shipped through USPS Tracking **********************************************************************************************************************  
      The replacement order was delivered on August 8, 2023, 3:46 pm.
      Kind Regards,
      Thane USA Inc.

    • Elizabeth A

      Date: 07/22/2023

      Elizabeth A

      Date: 07/22/2023

      I ordered the mopx5 on July 20, 2023. When I revived the confirmation email the price was much higher than the ad price of $129.00. They charged me $216.37. I tried to cancel the order within 30 minutes of the purchased, they did not respond until the following day, after I followed the instructions to cancel or form. They replied again that they will give me 15% discount or do not accept the product for a full refund. They charged my the full price with no discount. I see they have done this allot and surprised they have not been charged with fraud. I am sending this to my attorney for processing and bring charges of fraud. They should not be in business. Why does BBB not hold them accountable for such outrageous fraud to the consumer. I want my full refund and refusing the product. Then they say once it reaches the warehouse, they will process the refund. After many emails to them wanting to work this out, they still have not lived up to THEIR options. No disconnect, no refund. They should be charged with criminal negligence and fraud. Which I am pursuing. Buyer beware, these people are frauds. Phone number they give just rings, no one answers. I placed several customer forms and getting no where with these people. Please BBB hold them accountable. We look to you to protect the consumers, step in. We should all file a class action suit.

      Thane USA, Inc

      Date: 07/26/2023

      The customer placed the order on 7/20/2023 through our website for H2O Mop X5 Dual Blast Deluxe Elite System.
      The order was delivered on Monday, July 24 at 12:37 P.M. through UPS Tracking ******************.
      We have different mop models available with different configurations and we keep running various offers on our web platforms.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance.
      The customer has an active account on our customer support portal and helpdesk through which we can be reached at anytime.
      We understand that our customers change their mind about the order and wish to cancel. Customers are directed to log into our customer service portal at ****************** to access their account and follow the steps to cancel the order. It is important to note that in our efforts to get the customer's order delivered to them as quickly as possible, the customer may have as little as one hour or less from order placement to cancel the order* Our systems are automated to ensure the fastest order processing and shipment times possible and once an order has been processed and sent to fulfillment we are unable to cancel an order.
      The customer reached out to us through helpdesk ticket ******** on Jul 20, 2023 6:20 PM to cancel the order. However our team suggested on July 21, 2023 10:43 AM that the order had already been processed so cancellation was not possible.
      A 15% discount was offered to the customer to keep the order to which the customer agreed however the refund could not get processed due to a dispute filed by the customer with their bank through PayPal.
      The dispute has now been settled and we were able to process the refund for discount to customer's account on 07/25/2023. We allow 5-10 days for it to reflect in customer's account. The customer has also been advised through active helpdesk ticket ********.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************  Kind Regards,
      Thane USA Inc.

    • Sally C

      Date: 07/17/2023

      Sally C

      Date: 07/17/2023

      I ordered an H20X5 mop off a TV commercial. I want to send it back but have been unable to reach the company by phone. Have sent several e-mails in which they said to create an account which does not come up and also an https internet site which says I need an invite and this was not included in this information. I do have the mop but DO NOT want it as it will not work on my type of flooring as noted in the tv commercial. The web site indicates numerous complaints of poor customer service and some say it is a scam. All I want is to be able to set up an account so I can get an RMA to return the mop to the company. It has never been used so is in perfect condition.
      Thank you. ***** **************

      Thane USA, Inc

      Date: 07/24/2023

      The order was placed over the phone on 6/29/2023 for MOP X5.
      The order was delivered on Thursday, July 06 at 10:11 A.M. through UPS tracking ******************.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance.
      4 registration invitation links were sent to the customer's email address on file to enable the customer to register on our customer support portal, however at this time the customer has not yet registered and the links have expired.
      The customer submitted multiple helpdesk tickets and was assisted through 1 active helpdesk ticket ******** that was submitted on Jul 17, 2023 4:06 PM. The customer requested to return the product under 30-Day Money Back Guarantee policy so our team provided RMA #***** on July 19, 2023.
      The customer provided the return tracking number ****************** as per which we tracked the return shipment and initiated the refund to customer's account on July 21, 2023. We allow 5-10 days for refund to settle and reflect in customer's account.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** 
      Kind Regards,
      Thane USA Inc.

    • Theresa N

      Date: 07/14/2023

      Theresa N

      Date: 07/14/2023

      I ordered and received the H2O MopX5 Elite. My account was billed. It arrived. I registered (or thought I had) at Customer Service. Once I opened the box, I realized I was not able to lift and use the steamer due to physical issues. I want to return this unused item. Company says it has a full refund policy. However, I cannot access my account, Thane says it cannot find my account. None of the telephone numbers work. Literally none of them. So, I cannot get an RMA number to return item within 30 days if I cannot register/re-register on their website. Was very frustrated to learn they take no incoming calls. I think this is a very shady company. Probably the worst customer service I have encountered. It is an exercise in futility. A zero star rating.

      Thane USA, Inc

      Date: 07/31/2023

      The order was placed on our website on 6/24/2023 for MOP X5,
      The order was delivered on Wednesday, June 28 at 12:30 P.M. through UPS tracking ****************** USPS Tracking **************************.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance.
      The customer has an active account on our customer support portal and helpdesk through which we can be reached at anytime.
      The customer reached out to us through helpdesk ticket ******** on July 13, 2023 to request for a Return Authorization Number. Our customer service team responded accordingly with RMA number and Return Address.
      The customer returned the mop to our warehouse through USPS Tracking Number ** ** **** **** **** **** **and we initiated the refund to customer's bank account on July 21, 2023.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************  Kind regards,
      Thane USA Inc.

    • Marie J

      Date: 07/08/2023

      Marie J

      Date: 07/08/2023

      I'm beginning to believe this company is a scam. It's IMPOSSIBLE to contact anyone. The phone number I found is constantly busy & they want to charge to communicate via text

      Thane USA, Inc

      Date: 07/19/2023

      Resubmitting:
      The order was placed on our website on 5/1/2023 for Orbitrek MX. The order was delivered on Monday, May 08 at 2:41 P.M. through UPS Tracking Number ******************. Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website *************************/ at any time for assistance. The customer has an active account on our support portal through which we can be reached at anytime. Currently, we are not in receipt of any helpdesk ticket submitted by the customer. We reached out to the customer on her email ****************** through helpdesk ticket ******** on Jul 10, 2023 3:08 PM to provide assistance. We would request the customer to respond on that email so that we can assist in best way possible. RETURN POLICY: Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip. WARRANTY: The product has a limited one-year warranty. The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc. CUSTOMER SERVICE PORTAL: Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** Kind Regards, Thane USA Inc.

    • Hagar S

      Date: 07/03/2023

      Hagar S

      Date: 07/03/2023

      My son ordered the bike nook upon paying for the item there was another item added that he did not consent to. No problem he just went to his email for his receipt to get his order number to fill in some information. Only there is no order number. He tried to use the confirmation number but that didn't work either. He tried making account but he couldn't be found. He tried looking for a phone number and no number could be found. Now things are making sense as a tell tale sign your working off a sham website. He called the bank and 5 mins later and was asked to look at his account . The activity showed money was flagged for removal then money was added to his account, not the full price but some. The bank gave a phone number. **** **** **** for bike nook to no avail. No answer, just voicemail. Tried all these: Thane Direct USA Phone Numbers and Emails
      Toll-Free Number:
      ***** **** **** Call customer service
      Customer Service:
      ***** **** **** Toll Free
      ***** **** **** Nope. Now the reason I am writing this is to help everyone out there from being robbed. Even on this site when you read their response to customer they validate themselves and blame the customer. No customer service and no way to contact them. If zero stars could be given that would be best.
      Proverbs 14: 12- there is a way which seems good to a man but it's end is the way of death.

      Thane USA, Inc

      Date: 07/10/2023

      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website *************************/ at any time for assistance.
      We are unable to locate the order in our system with the Name, Email and Zip Code provided as none of the orders match with the information.
      We would like to obtain the ship to address and email address that was used at the time this order was placed so that we can investigate the matter. Please also provide the Confirmation number / Order Number and Proof of Purchase Receipt received when the order was placed.
      We reached out to the customer through helpdesk ticket ******** on Jul 10, 2023 2:33 PM to provide assistance regarding the purchase.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************  Kind regards,

    Thane USA, Inc is NOT a BBB Accredited Business.

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