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Business Profile

Internet Marketing Services

Thane USA, Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thane USA, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thane USA, Inc has 4 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 82 Customer Reviews

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    Review Details

    • Gabrielle P

      Date: 06/16/2023

      Gabrielle P

      Date: 06/16/2023

      There is no customer service support. All the phone numbers on the website are inactive and you cannot reach anyone in real time or to speak to a live person. This needs to be investigated by the state’s attorney general office.
      I placed an order on Friday morning 3am and tried to cancel the order 5 minutes later since the price I was quoted didn’t match the order submitted. Also there videos on the website gives you instructions on how to cancel an order however there is no cancel order option when you register on line. I also submitted multiple request to cancel this order and have not heard back from them. I don’t know how a company can be in business with customer service. I will never shop with this company again they have very questionable sales tactics.

      Thane USA, Inc

      Date: 06/20/2023

      The order was placed on our website on 6/16/2023 for H2O Mop X5 Dual Blast Deluxe Elite System.
      The order was delivered on Saturday, June 17 at 1:58 P.M. with UPS Tracking ******************.
      As per our Cancellation Policy available on our website, ******************************************** , the order begins processing as soon as the customer clicks the "PLACE YOUR ORDER!" button.
      We understand that our customers change their mind about the order and wish to cancel. Customers are directed to log into our customer service portal at ****************** to access their account and follow the steps to cancel the order. It is important to note that in our efforts to get the customer's order delivered to them as quickly as possible, the customer may have as little as one hour or less from order placement to cancel the order* Our systems are automated to ensure the fastest order processing and shipment times possible and once an order has been processed and sent to fulfillment we are unable to cancel an order.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance.
      The customer has an active account on our customer support portal through which we can be reached at anytime.
      The customer submitted 5 helpdesk tickets and was assisted through ticket ******** on Jun 16, 2023 in which he requested to cancel the order. Our customer service team assisted the customer suggesting that the order has been processed and shipped from our warehouse so he can either refuse the shipment on arrival or a discount offer if he decides to keep the order.
      The customer was offered a discount and has decided to keep the order. The discount was applied to the order on June 19, 2023.
      Kind Regards,
      Thane USA Inc.

    • Lanita C

      Date: 05/09/2023

      Lanita C

      Date: 05/09/2023

      This company is a scam! You cannot reach them by phone. I could note use the mop because I am a senior citizen and it was just too heavy for me to use. I ordered on December 11, 2022. I realized I could not use it and tried to return it by January 11, 2023 to no avail. Never received a return authorization number. It is impossible to reach them after you order. Also, was supposed to take payments, but put it all on my card at once.

      Thane USA, Inc

      Date: 05/12/2023

      The order **************** was placed by phone on 12/11/2022 for H2O Mop X5 Dual Blast and the customer opted for 1-Pay payment option.
      The order was delivered on 12/17/2022 through UPS tracking ****************** and USPS Tracking **************************.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance.
      The customer has an active account on our support portal through which we can be reached at anytime.
      The customer submitted 1st helpdesk ticket ******** on March 16, 2023 to request a return for this order and was past the 30-day return period at that time. Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      The customer however refused the package on 04/07/2023 and it was delivered to our warehouse on Wednesday, April 12 at 11:22 A.M. through UPS tracking ******************.
      In Good Faith of the Company, the refund has been initiated to customer's account today. We allow 5-10 days for the refund to reflect in the bank account.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************  Kind Regards,
      Thane USA Inc.

    • Christopher L

      Date: 05/08/2023

      Christopher L

      Date: 05/08/2023

      Bike Nook owned by Thane Direct, a UK and Ireland company. Terrible product and terrible business. Bought 2 Bike Nook stands $135.95. 3 of the threads were poor quality and needed tapping to accept the screws. Should have sent them back at that point but didn't. Once assembled, the stands seemed unstable. We foolishly hoped they would work out. We stood one bike in one of the stands and in the middle of the night it fell over, crashed into a wooden sideboard and cut a divot out of the top edge of the cabinet. It is ruined.
      Contacting the company – both Bike Nook and its parent, Thane USA – is impossible. No phone on the website. Three numbers found on the internet; one is constantly busy, two give the message "call cannot be completed as dialed." To email CX establishing an account is required. Sign up is impossible through their portal, account cannot be created. So it's all a dead end.
      I see now that Thane Direct closed in January 2023. This is clearly a scam by a now defunct company. I am out of recourse and I lose my money on this useless bike stand.

      Thane USA, Inc

      Date: 05/12/2023

      The order ********** was placed online on 3/11/2023 for 2 Bike Nook Units; a Connector and a Bike Nook Rack Attachment.
      The order was delivered on Wednesday, March 15 at 1:23 P.M. through UPS tracking ******************.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance.
      Currently, we are not in receipt of any helpdesk ticket submitted by the customer.
      We reached out to the customer through helpdesk ticket ******** on May 12, 2023 11:25 AM to his email ************************** to suggest the customer to dispose of the product in Good Faith of the Company.
      The refund has been initiated to customer's account today. We allow 5-10 days for the refund to reflect in the bank account.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** 
      Kind Regards,
      Thane USA Inc.

    • Jennifer P

      Date: 04/24/2023

      Jennifer P

      Date: 04/24/2023

      I placed my order April 8. I didn't receive a welcome email so I can't register. I tried created account on the website is not working, the tutorial doesn't match what I am seeing on my end. This is very complicated. I paid in full but I haven't received my order. I can't send an email because I need to register first, which I try several times. I'm going to contact Paypal. This is ridiculous please do not purchase it is a scam. Customer service is a joke.

      Thane USA, Inc

      Date: 05/04/2023

      The customer placed the order by phone on 4/8/2023 for H2O Mop X5 Dual Blast; Order Number ****************.
      At the time of placing the order by phone, an incorrect email address ********************** and phone number ***** ******** was provided and as a result, the customer did not receive the automated notifications with the registration link that was sent through our system.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance.
      The customer reached out to us through helpdesk ticket ******** on Apr 24, 2023 6:06 PM to inquire about the order status to which our customer service team responded accordingly that the order was put on hold as the credit card transaction was declined due to insufficient funds. The customer thereafter requested to cancel the order. No charge was made to the customer's card for this order. The pre-authorization transaction has also been cancelled.
      Kind Regards,
      Thane USA Inc.

    • C. T.

      Date: 04/14/2023

      C. T.

      Date: 04/14/2023

      I ordered replacement pads for the H20 X5 Steamer Mop and I was sent the wrong items.
      When I went back to the website to check if I made a mistake I found that there is a glitch in Thane's ordering system. It kept substituting the wrong item when I selected the pads for this steamer.
      Then when tried to register it kept failing to complete the process. I tried four different times with the same result.
      Even the email address that was on the website failed to go through. All four telephone numbers for customer service also were non working.
      This feels like a sham company that has very little interest in making itself accessible to their clients.
      At this juncture I would advise against ordering anything from Thane. Stick with ******* or ***** * ****** for their floor steamer systems. They both are reputable and are easily accessed.

      Thane USA, Inc

      Date: 04/26/2023

      The order ********* was placed on our website on 4/10/2023 for H20 Mop X5 - Microfiber Mop Pads (3 Pack) and H2O STEAM FX PRO MF PADS (2pk).
      The order was delivered on Friday, April 14 at 12:03 P.M. at Mailbox through UPS Tracking ****************** and USPS Tracking **************************.
      Our Customer Service Team is fully online as we do not operate an inbound phone line. Our customers can reach us through our customer support portal at ************************** anytime.
      The customer has an active account on our customer support portal through which we can be reached anytime.
      The customer reached out to us through helpdesk ticket ******** to get assistance regarding account creation. Our customer service team responded accordingly that the customer already has an active account. The customer also requested to place an order for replacement mop head cloths. The replacement order ********* was placed by our team on 4/25/2023. The customer will receive all the shipping notifications to his email when the order ships from the warehouse.
      Kind Regards,
      Thane USA Inc.

      C. T.

      Date: 04/27/2023

      Thank you for this information. I do believe at this time that my issues with ordering the replacement mop cloths has been resolved. I was finally able to submit an order through PayPal, which was accepted by Thane.
      Once again, thank you for your efforts in resolving this issue for me.
      Sincerely,
      ******* ****** **

    • S. C.

      Date: 04/14/2023

      S. C.

      Date: 04/14/2023

      Don’t buy from this company(. They’re dishonest. Products are cheap plastic

      Thane USA, Inc

      Date: 04/19/2023

      The order ********************* was placed on our website on 3/27/2023 for H2O Mop X5 Dual Blast along with 2 YEAR EXTENDED WARRANTY and Super Clean Kit.
      The order was delivered on Tuesday, April 04 at 12:42 P.M. through UPS Tracking ******************.
      Our Customer Service Team is fully online as we do not operate an inbound phone line. Our customers can reach us through our customer support portal at ************************** anytime.
      The customer has an active account on our customer support portal through which we can be reached anytime.  
      The customer reached out to us through helpdesk ticket ******** on Apr 5, 2023 12:12 PM to request for a return label.
      Our customer service team provided all the return instructions along with the Return Authorization Number RMA # *****. We request to include this RMA number on the shipment. 
      Return Ship to address: AMWARE FULFILLMENT
      ***** ***** ******* *** ***** ** *****  
      Once the order is received by our fulfillment department, a refund will be initiated for the purchase price, less shipping and handling to customer's account.  We suggest sending us the tracking number when the customer return the item so that the refund can be initiated accordingly. The return policy can be checked on our website ******************************************** 
      Kind Regards,
      Thane USA Inc.

      S. C.

      Date: 04/19/2023

      This company says full refund! Not less shipping and handling! Obviously many customers feel
      Duped
      Buyers beware

    • cdreynolds

      Date: 04/05/2023

      cdreynolds

      Date: 04/05/2023

      I ordered a pair of "Bike Nook" bicycle stands. When the confirmation came, I noticed that they are being sent to the wrong address.
      I tried the 800 number (busy), the e-mail (bounced), and their online form (who knows?). None seems to generate any sort of interaction.
      I'll deal with my payment company as this appears to be a scam.

      Thane USA, Inc

      Date: 04/10/2023

      The order ********** was placed on our website on 4/4/2023 for 2 Bike Nook Turbo Units.
      The order was delivered to the address provided by the customer on Sunday, April 09 at 10:56 A.M. at Mailbox through UPS Tracking ****************** and USPS Tracking **************************.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website *************************/ at any time for assistance. 
      The customer has an active account on our customer support portal through which we can be reached at anytime.
      The customer reached out to us through helpdesk ticket ******** to change the address however the order had already shipped by that time and we were unable to make any changes.
      Kind Regards,
      Thane USA Inc

      cdreynolds

      Date: 04/13/2023

      I tried reaching the "customer support website," and when I entered my comments name and e-mail, it would not accept input. The e-mail address and phone number I tried both came from the Thane USA website. The answer is baloney.
      Unfortunately, I entered different shipping and billing addresses, and the company's website moved both addresses (including shipping) to the entered billing address.
      Blaming me for the bad infrastructure and lack of customer service is no way to build business (either retail or B2B).

    • Elizabeth B

      Date: 04/03/2023

      Elizabeth B

      Date: 04/03/2023

      I am not happy with Thane, All I need is a shipping label for UPS and they refuse to give me one, In stead they want me to pay for the shipping which in the long run would cost me close to $500 to ship is back, almost the same price as the machine,. I had tried for two weeks to reach this company before my 30 days. The lady I spoke to on the phone (on April 3, 2023) told me to go on a head call to the BBB or a lawyer to get to where I don't have to pay for a shipping label. That is all I want, is to send this thing back. I can't use it, it's in the box nice and neat with everything. I don't feel that I am asking too much. How hard is it to just email me a shipping label? So, if you want to order from them, I suggest you rethink about it and keep using ******, at least they will send you a shipping label to keep their customers happy.

      Thane USA, Inc

      Date: 04/10/2023

      The customer reached out to us through multiple helpdesk ticket to obtain the Return Authorization Number and Return Instructions to which our customer service team responded accordingly with RMA #***** and return address:
      AMWARE FULFILLMENT ***** ***** ******* *** ***** ** ***** 
      As per our 30 Day Money Back Guarantee Return Policy linked on our website ******************************************** , If a customer is not 100% satisfied with the purchase, they can simply contact our Customer Service department at ************************/ within 30 days of delivery for a Return Merchandise Authorization (RMA) number. All refunds are less all shipping and handling.
      Thane USA, Inc. is NOT responsible for any uninsured items lost in transit or costs incurred by the purchaser to return the product.
      The product received by the customer was as advertised.
      Kind Regards,
      Thane USA Inc

    • Je B

      Date: 03/31/2023

      Je B

      Date: 03/31/2023

      Order on 1-8-23 last 4 digits ****: Very poor customer service. I have tried to reach you several times in response to receiving repeated emails about a payment decline ( a last payment for an item purchased: steam mop). Your website continues to be difficult to log on to. After logging In I try to update my payment billing and shipping because I moved since placing the order and your system would not allow the update even though it shows an edit button. I can't resubmit a payment if the old address is still in your system. No one has responded to any of the emails I tried to send through. I don't know if they went through because your website does not work properly. You state in the email you will send this to the collection agency if no response, yet you will not respond personally to me via the email you have on file. This matter can be resolved in a few minutes if you will respond.

      Thane USA, Inc

      Date: 04/06/2023

      The order ********************* was placed on our website on 1/8/2023 1:26:19 PM for MOP X5.
      The order was delivered on Thursday, January 12 at 6:18 P.M. through UPS tracking ******************.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website *************************/ at any time for assistance.
      The customer has an active account on our customer support portal through which we can be reached at anytime.
      Currently, we are not in receipt of any helpdesk ticket submitted by the customer.
      A new payment profile was added by the customer on 03/31/2023. We have now charged the updated card for final 3rd installment payment. The balance due is $0.00.
      Kind Regards,
      Thane USA Inc.

    • Justina W

      Date: 03/31/2023

      Justina W

      Date: 03/31/2023

      I ordered the upsold version of the Total Flex L that was supposed to come with 3 additional red resistance bands and a poster of all the different ways to use the product. I did not receive either item. I have contacted the company multiple times and they have not responded but keep sending me promotional emails and sales emails and requests for product reviews. I just want what I paid for and it seems like I'm just never going to get it. Which is very disappointing because the resistance isn't very strong on this machine in the first place which is why I chose the pricier option with the extra bands. I feel like I got ripped off. The machine isn't made super well so it is already a touch overpriced as it is. It should be about $150 cheaper than it is. Their customer service is utterly terrible.

      Thane USA, Inc

      Date: 04/05/2023

      The order ********************* was placed on our website on 2/27/2023 10:56:54 AM for Total Flex L w/ Performance Pack and Additional Resistance Bands.
      The order was delivered in 2 shipments on Tuesday, March 07 at 4:00 P.M. at Front Door through UPS tracking ****************** and ******************.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance. 
      The customer has an active account on our customer support portal through which we can be reached at anytime.
      The customer reached out to us through helpdesk tickets ******** and ******** on 2 separate dates to inform us about missing Resistance Bands and Exercise Wall Charts. Our customer service team responded accordingly by providing the Exercise Chart and Healthy Eating Guide. A replacement order was also placed for Resistance Bands. Order Summary attached.
      Kind Regards,
      Thane USA Inc.

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