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Business Profile

Internet Marketing Services

Thane USA, Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thane USA, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thane USA, Inc has 4 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 82 Customer Reviews

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    Review Details

    • Larry C

      Date: 03/28/2023

      Larry C

      Date: 03/28/2023

      Bad customer service could not return item within the 30 days.

      Thane USA, Inc

      Date: 03/30/2023

      The order **************** was placed by phone on 2/25/2023 6:55:00 AM for MOP X5.
      The orders was delivered through UPS tracking 1Z53ER************ and USPS Tracking **************************.
      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website *************************/ at any time for assistance.
      The customer has an active account on our customer support portal through which we can be reached anytime.
      The customer reached out to us through helpdesk ticket ******** on Mar 8, 2023 with a different concern to which our customer service team responded accordingly however the customer did not respond and the ticket was closed by the system after 15 days.
      We reached out to the customer through phone ***** ******** and his email ********************** through same ticket 42308741 today, March 30 to provide assistance. We are currently in contact with the customer to resolve the issue.
      Kind Regards,
      Thane USA Inc.

    • Eddie m

      Date: 03/18/2023

      Eddie m

      Date: 03/18/2023

      I purchased the HD MOP X-5 MOP on feb 20th. at a cost of $158.97. I received the mop about 7 days later. The mop had a middle skew missing causing it to lean to the right and will not stand up. It seems to be top heavy and falls when you stand it up. I have been trying to get in touch with the company at the portal and never got the link to my email i try to look in my trash and spam and nothing. . None of these numbers are in service. I have a 30 day Money back guarantee and I would like them to honor it. I tried to use Thane's online return system, but it only knocked me off. I have no other way to get in touch with the company but through you. Do you have another phone # for this company? I did not use the steamer because it would not stand. Your assistance in helping me clear up this matter would be greatly appreciated.

      Thane USA, Inc

      Date: 03/23/2023

      The order ********************* was placed on our website on 2/19/2023 2:13:35 PM for H2O HD.
      The order was delivered on Wednesday, March 01 at 12:10 P.M. through UPS Tracking ****************** and USPS Tracking **************************.
      Our Customer Service Team is fully online as we do not operate an inbound phone line. Our customers can reach us through our customer support portal at *************************/ anytime.
      The customer now has an active account on our customer support portal through which we can be reached anytime.
      We reached out to the customer through helpdesk ticket ******** on his email ******************* on Mar 21, 2023 12:36 PM to offer a replacement part along with a discount on purchase price in Good Faith of the Company however, we have not heard back from the customer yet. We tried calling the customer on ***** ******** and a left a voice message.
      Alternatively, if the customer does not wish to keep the mop, The Return Authorization Number is RMA # *****. We request to include this RMA number on the shipment. 
      Return Ship to address: ****** *********** ***** ***** ******* *** ***** ** *****
      Once the order is received by our fulfillment department, a refund will be initiated for the purchase price, less shipping and handling to customer's account. We suggest sending us the tracking number when the customer return the item so that the refund can be initiated accordingly.
      Kind Regards,
      Thane USA Inc.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************

    • Mary G

      Date: 02/27/2023

      Mary G

      Date: 02/27/2023

      Don't get involve with this company, please!! They sell overpriced gym equipment made with cheap material and a very misleading ad for them to get you. Had to return it at my own expense because they got upset after I requested a return postage for which they didn't honor saying it's not their responsibility to pay for returning goods. I paid $127 bucks out of my pocket to return their ****** product. I can buy a better and more complete gym equipment for a fraction of the price. I lost $127 bucks just because I didn't want to keep that piece of trash. Buyer beware!!

      Thane USA, Inc

      Date: 03/01/2023

      We are unable to locate the order in our system with the Name, Email and Zip Code provided as none of the orders match with the information.
      We would like to obtain the ship to address and email address that was used at the time this order was placed so that we can investigate the matter. Please also provide the 18-digit web order number and Proof of Purchase Receipt received when the order was placed.
      The return policy is presented on the packing slip with the order and also available on our website.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************
      Kind regards,
      Thane USA Inc.

    • Angela W.

      Date: 02/16/2023

      Angela W.

      Date: 02/16/2023

      I Placed an order for an exercise machine. I canceled the order the same day so it was never shipped and no phone numbers are working for the business. I have been trying to contact the company for my refund but can't get anyone on any of their numbers.

      Thane USA, Inc

      Date: 02/23/2023

      The order number ********************* was placed on our website on 2/13/2023 3:26:37 PM for AB DOER 360.
      The order was cancelled on the same day at 4:46 P.M. through our customer support portal.
      Our Customer Service Team is fully online as we do not operate an inbound phone line. Our customers can reach us through our customer support portal at *************************/ anytime.
      The customer has an active account on our customer support portal through which we can be reached anytime. 
      The order got cancelled before it could get processed so no charge was made to the card. The charge of $249.99 was only a pre-authorization which has been cancelled. It may take a few days for the money to reach the customer's bank account. This refund went go through in the form of a reversal on Feb 17, 2023, 10:32 AM.
      Kind Regards,
      Thane USA Inc.

    • Mary F

      Date: 02/15/2023

      Mary F

      Date: 02/15/2023

      This company is non-responsive. Received very inferior, poorly designed and manufactured steam cleaner through television ad. All phone numbers are disconnected. Have tried to return and it's impossible to get anyone to return our many phone calls. Sparks from cord can easily ignite a fire and cause damage to home. It's a scam. Please do not do business with this organization. It's unable to give less than one star or we would have done so.

      Thane USA, Inc

      Date: 02/17/2023

      The order number IGNITE-********* was placed by phone on 1/15/2023 3:24:00 PM for H2O Mop X5 Dual Blast and H2O Mop X5 Super Clean Kit.
      The order was delivered on Thursday, January 19 at 1:00 P.M. through UPS tracking ******************.
      Our Customer Service Team is fully online as we do not operate an inbound phone line. Our customers can reach us through our customer support portal at ************************** anytime.
      The customer has an active account on our customer support portal through which we can be reached anytime. The customer reached out to us through helpdesk ticket using her email address ************************ first on Jan 24, 2023 regarding returning this order.
      The Return Authorization Number is RMA #*****. We request to include this RMA number on the shipment. 
      Return Ship to address: AMWARE FULFILLMENT
      ***** ***** ******* *** ***** ** *****  
      Once the order is received by our fulfillment department, a refund will be initiated for the purchase price, less shipping and handling to customer's account.  We suggest sending us the tracking number when the customer return the item so that the refund can be initiated accordingly.
      Kind Regards,
      Thane USA Inc.

    • frank c

      Date: 02/09/2023

      frank c

      Date: 02/09/2023

      This is a rip off. Product came damaged. Good luck getting a hold of them. DO NOT BUY ANYTHING FROM THIS COMPANY.

      Thane USA, Inc

      Date: 02/16/2023

      The order number **************** was placed by phone on 2/4/2023 for H2O Mop X5 Dual Blast.
      The order was delivered on Wednesday, February 08 at 1:17 P.M. through UPS tracking ****************** and USPS tracking **************************.
      Our Customer Service Team is fully online as we do not operate an inbound phone line. Our customers can reach us through our customer support portal at *************************/ anytime.
      We reached out to the customer through his phone ***** ******** regarding broken handle. The customer was offered a discount on purchase price in good faith ot the company along with the replacement of handle under warranty to which customer agreed to. The replacement and refund has been processed and the customer was informed the same during the call.
      Kind Regards,
      Thane USA Inc.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************

    • Deanna V

      Date: 01/23/2023

      Deanna V

      Date: 01/23/2023

      I purchased a Total Flex L on January 8, 2023 in which I received on January 10. That was quick. And it was easy to put together. Here's the complaint: It came with no exercise guide and I searched everywhere for such through the internet. I tried to send an email to no avail. I went to the portal to submit a support ticket. It takes you to nowhere. I clicked on the "Need Help?" section and it just takes you to a list of FAQ questions which doesn't pertain to what I need. All I really want is the the exercise chart so that I can properly use the equipment. I have read other's complaints, which looks like it's the same situation. You can't get a hold of anybody.

      Thane USA, Inc

      Date: 01/30/2023

      The order number ****************** was placed online on 1/08/2023 for Total Flex L w/ Performance Pack. 
      The order was delivered on Tuesday, January 10 at 3:23 P.M. through UPS tracking ******************. 
      Our Customer Service Team is fully online as we do not operate an inbound phone line.
      The customer has an active account on our customer support portal through which we can be reached anytime. 
      The customer reached out to us through helpdesk ticket ******** using her email address ********************** on 01/23/2023 regarding exercise chart to which our customer service team responded with all the requested information and provided exercise chart and online link for streaming exercises. The information is also available on User Manual Page 1. 
      Kind Regards, 
      Thane USA Inc.

    • Tarja N

      Date: 01/04/2023

      Tarja N

      Date: 01/04/2023

      I ordered H2O map on December 2022 December 1st I got steamer that I can steam the floors but I didn't get any parts of be able to do windows or steam the sofa Etc I contact the Custom Care and they emailed back that they will get back to me in two business days but they never did I contact them again and again and again they didn't return my emails so I got only part of the product what I ordered .im very disappointed. Any phone numbers I found to the company are all disconnected I think it's a fraud

      Thane USA, Inc

      Date: 01/16/2023

      The order number ****************** was placed online on 12/1/2022 for H2O HD - 1 Pay of $159.99 FREE s&h.
      The order was delivered on Friday, December 09 at 12:47 P.M. through UPS tracking ******************.
      Our Customer Service Team is fully online as we do not operate an inbound phone line. The customer has an active account on our customer support portal through which we can be reached anytime.
      The customer reached out to us through helpdesk ticket using her email address ***************** first on 12/10/2022 regarding missing accessories on which our customer service team responded accordingly to provide pictures for proper assistance. We did not get any response from the customer on that ticket.
      We have different mop models available with different accessory configurations that can be accessed through our website ************************************ . The accessories that the customer is referring to are optional accessories and not part of the configuration purchased by the customer. These accessories can be purchased separately.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************

    • Stephen D

      Date: 01/03/2023

      Stephen D

      Date: 01/03/2023

      I purchased the Total Flex in October of 2022. It arrived missing pieces. I have contacted the company 3 times and all three times I waited just under 2 weeks to have a package arrive still missing the piece I need to even start at step 1 to assemble the Total Flex.
      When I enter the newest complaint, it will be the fourth at trying to get someone to send me the missing bolts, and will then also be over 3 months I have waited to assemble the product.
      No one seems to look hot see if all the pieces are actually in anything they send out. They send a jpg of the machine and ask that you state what is missing using the image as a guide. Unfortunately most of the smaller parts are not even listed. No matter how many times you go back to state the part is missing from the package they went as well, they just send that image back out. No matter what I say, that I need the two bolts with spring washer, they send the package 319-P003, which has the two bolts with spring washer & Allen Wrench, but every time it is just the Allen wrench, No matter how many times I explain it, they send me just another Allen’s wrench

      Thane USA, Inc

      Date: 01/16/2023

      The order number ****************** was placed online on 10/27/2022 for Total Flex L w/ Performance Pack and Additional Resistance Bands.
      The order was delivered on Wednesday, November 02 at 3:43 P.M. through UPS tracking ******************.
      The customer reached out to us through helpdesk ticket using her email address **************** first on 11/07/2022 regarding missing bolts on which our customer service team responded accordingly by processing a replacement order for missing parts.
      The picture is sent by our customer service team to make sure that the correct replacement part is delivered to the customer. The replacement orders were processed for 2 different set of hardware kits to make sure all the bolts, washers and Allen keys are sent.
      However, only Allen key was being sent to the customer in replacement due to a warehouse setup glitch, so the issue was rectified later, and complete hardware kit was delivered to the customer as per Order Number *********., so the issue was rectified, and complete hardware kit was delivered to the customer as per Order Number *********.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** 

    • BHill

      Date: 12/30/2022

      BHill

      Date: 12/30/2022

      I think that whoever sells the H2O steam FX mop should be penalized. I placed the order and when it was complete the seller charged me more than what I signed up for. The seller of this product should not be able to on TV commercial or on Informercial. They are thieves. They are stealing people's money. I tried cancelling both via phone and on the internet without getting any results. I can't even speak to anyone. Don't be tricked by these infomercial. Lesson learned.

      Thane USA, Inc

      Date: 01/16/2023

      The customer placed Order # **************** by phone for the following two items:
      - H2O Steam FX Pro - 1 Pay of $119.85 + $17.95 s&h
      - H2O STEAMFX™ PRO ACCESSORY KIT - 1 Pay of $35.97
      The correct amount has been billed to the customer's account.
      Automated notifications with the order confirmation and shipment confirmation were sent to the customer's email address at *************** The items shipped with UPS Tracking # ****************** / USPS Tracking # ************************** and were picked up at the Post Office in SAN DIEGO, CA ***** on
      January 7, 2023, 6:48 am.
      RETURN POLICY: Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY: The product has a limited one-year warranty.
      CUSTOMER SERVICE PORTAL: Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************

    Thane USA, Inc is NOT a BBB Accredited Business.

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