We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

AppleRx Llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am from ********** I was on vacation at ***** **** ***** when my Iphone13 screen went out on my phone. Not familiar with the area I googled a close Apple store to the *****. I went to Apple Rx they did not have a screen in stock to fix my phone. 5-2-24 they sold me a 64 GB used ***** ** *** with the case for $433.20. 48 hours later I'm at home in ********** I notice the phone is glitching and I can't hear on the phone unless the phone is on speaker. I now know I purchased a lemon. I called and spoke with AppleRx I am 5-6 hours round trip from there but I need a resolution. I offered to insure the phone and lose even more money to send it back to them for the phone to be fixed or a different phone to be mailed back to me. First I thought this was the resolution but then AppleRx decided they did not want to be responsible for mailing a phone back to me. Cell phones are sent through the mail everyday for repair/purchase. I am a single Mother that works 50 plus hours a week I do not have the financial means nor the time to drive back to Ohio.

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took an **** to AppleRX to repair. The **** was tested while I was in the shop and I was told that the battery needs to be replaced. I picked it up when it was done. Paid $120.00 in cash, no receipt issued. But the **** had the same issue after the repair (worked but suddenly turned off showing a black screen). Took it back to Apple RX in about a week, was told that it is not the battery but a motherboard. Replacing a motherboard would be more expansive than an **** of this model itself so I refused. The old battery was installed in my **** and I requested my money back. The owner refused to give money back but offered used **** of the same model instead. I refused and wanted to get money back since the problem was not resolved. The owner stated he spent time to try to repair the device and that is why he is keeping the money. I believe I should not pay for inability to correctly diagnose an issue and resolve it.

AppleRx Llc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.