Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,600 total complaints in the last 3 years.
543 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been harassed, followed, and bullied at a Fred Meyer in ********* **, over my service dog for 4 straight months. I have employees following me pretending to face products, asking me if I need help every 3 minutes, and watching my and my working animals every move. I have filed complaints with Fred Meyer itself and now I’ve filed a complaint with the BBB and the ADA. Every time we walk in within 5 minutes a security check over the intercom blasts through and we are relentlessly pursued. If I’m in the checkout lane a manager will either pull me and only me to another checkout lane to ring us up, or a manager will take over the current cashier for only my transaction and then the original cashier will return. I’ve asked to speak to the store manager, Christine, and she’s never “available”. I had a manager ring my card up three times and have to give me cash back because she couldn’t figure out how to refund me and she was only focused on watching my service dog. On one occasion I had another customer following me trying to interact with my service animal even after I said no, so I asked an employee to help me. The employee called for the security manager who rolled her eyes at me, told me I was “fine” and she was “busy”, and continued to allow the other customer to follow me until I had to abandon my groceries and leave. I’ve had nothing but issues at this Fred Meyer and I’ve been shopping with Kroger for 17 years. Evidently existing with a disability is offensive to this disgusting company. Predatory behavior, discriminatory practices, illegal treatment.
Business Response
Date: 03/12/2025
Thank you for contacting the Kroger Executive Office. We have received your concern submitted through the Better Business Bureau (BBB). We appreciate your time and effort in giving us the opportunity to address this matter with their assistance.

We sincerely apologize for the distressing experiences you encountered at Fred Meyer on January 11, 2025. Such service is not reflective of the standards we uphold, especially for a loyal customer like yourself. We understand how uncomfortable it must have been to feel profiled and to not receive the assistance you requested when asking for a manager.

Please be assured that your experience is taken very seriously. I have escalated this issue to the appropriate department for further investigation. We are committed to ensuring all customers are treated with respect and dignity, and I will ensure that this matter is given priority during the resolution process.

Your experience is important to us, and we are dedicated to ensuring you receive the respect and fair treatment you deserve.

Once again, your comments have been forwarded to our internal management teams to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

Regards,

Kroger Co
Initial Complaint
Date:03/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 26, 2025, I had my payroll check deposited into my GO2 Bank account. The same day, a purchase was made for $1,328.65 for Fred Meyer. I have never heard of this business. I filed a dispute with GO2 Bank, which they denied. I did not authorize the transaction and have never done business with Fred Meyer. I called Fred Meyer and they claim to not know anything about this transaction.
Business Response
Date: 03/12/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB. We sincerely apologize regarding the unsatisfactory experience and that is certainly not what we wanted for our valued customers.

We thoroughly search for the account, but we failed to locate the account using the information that has been provided. For fraudulent charges they will need to contact their bank or financial institution regarding it. The bank will be the one who will assist them once the charge has been disputed.

Rest assured that your comments have been forwarded to our internal management teams to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

Regards,
Kroger Co
Initial Complaint
Date:03/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incorrect lower pricing on items in the store which causes fradulent charges at checkout.
Customer Answer
Date: 03/11/2025
Kroger location.
**** * ****** *** ********** ** *****
Issue:
On a weekly basis, this store leaves their out of date sales signs on their products. Specifically last week out of 20 items I bought, 2 items which had sales signs out of date which caused an over charge of $6.00 out of a total charge of $40.00. This occurs weekly at this store which I consider fraud.. Each week, I have find the overcharges on the printed receipt and show these items to the clerk or the manager. This is not a one time event at this store, it happens weekly because the store does not remove all of the out of date sales signs. Most customers do not realize this so weeklt this store profits from thousands of dollers of overcharges.
I have asked the store to quit this fraudulent practice, but it contiunes yearly.

Business Response
Date: 03/13/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. Please accept our sincerest apologies about the technical issues you were experiencing.

I'm more than happy to assist you with this. To ensure I provide the best resolution, could you please share a bit more information. Your response will be highly appreciated

* Exact name/brand of the sale item
* Section of the shelf where the item is located
* Date of purchase

You may also inform the customer to coordinate with the store manager for the price adjustment.

Regards,
Kroger Co.
Customer Answer
Date: 03/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Kroger has not fixed the issues at this store. This is the resolution needed for the problem.
Resolution needed:
Desired Settlement: Modification/discontinuance of an advertised claim
1. Kroger needs to remove invalid Sales signs in store before customer purchase. 2. Kroger needs to display correct pricing when an item is scanned at checkout, not at the end of checkout. 3. Kroger needs to remove invalid posted pricing of all items in the store.
Note: Without the suggested fixes at this store noted above, Hundreds of Kroger customers will pay higher invalid weekly prices for their purchases. This practice of invalid sales prices at this store has been going on for years. I consider this fraud.

Regards,

****** *******

Business Response
Date: 03/14/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

We understand how important the issues the customer faced on their visit. We are working hard to delivery good service to our customers. As per previous response, we ask the customer to provide the information so that we escalate the concern. We know that it is general, but having specific scenarios may help us and the store management to identify the issues that we need to address. Again, we ask for the customer to respond with the details below:

*Exact name/brand of the sale item
* Section of the shelf where the item is located
* Date of purchase
*Problem occurred

We thank the customer for their understanding and patience in this matter. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB and we look forward to serving them better in the future.

Regards,

Kroger Co.
Customer Answer
Date: 03/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Kroger is missing the issue completely. This is a weekly occurence at this store...leaving up invalid sales signs. I buy the sales item and then get charged full price. Kroger needs to addresss this storewide problem. I can afford to be overcharged weekly by $4 or $8 weekly on $40 of purchases, but I would rather Kroger would fix the bigger problem... removing invalid sales signs. The latest issue was 3 weeks ago on a Friday, and I was overcharged $8.00 on cereal and meat out of a $47 total charge. I showed the assistant manager the overcharges and he refunded me $8.00.

The sales signs were out of date by 3 days, so this store needs to have priority of removing invalid sales signs. They are cheating 100s of customers by this fraudulent practice. I do not want Kroger to ban me from this neighborhood grocercy store because I raise this issue, just fix the problem.
Suggested Resolution by Customer:
I would like Kroger to fix the root problem of leaving out of date sales signs up which causes customers to be overcharged.

Regards,

****** *******

Business Response
Date: 03/20/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB.

We sincerely apologize regarding the unsatisfactory experience and that is certainly not what we wanted for our valued customers. I truly believe that the issue could be handled better, and it will be. We have forwarded the issue to the relative department for a proper review to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

Regards,
Kroger Co
Customer Answer
Date: 03/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have read the latest response from Kroger and I appreciate their desire to do better, but the issue remains in this store and possibly other stores. On March 20th 2025, I used different type of coupons in the store. my total bill was $84.27. Some of my digital coupons worked using my Kroger app on my phone. Some of them did not. The one that did not had a $2 off regular price of 6.99 Which was not a digital coupon. In addition for this product there was a digital coupon of another dollar off for a suggested price of $3.99. My receipt shows that the $2 off coupon was accepted but my $1 off digital coupon was not accepted{ probably out of date).... in addition the tide laundry detergent was on sale from 15.99 to 11.99, please scan the code. I scanned the code nothing happened on my cell phone. I would not buy this at 15.99, but 11.99 was fine.
I took the two questionable labels up to the clerk before I started to scan out. I showed the clerk the two questioned labels before scanning. I asked for the sale prices on this two items since the labels suggested that I would get the sale price. As the scan process started it was difficult to tell what pricing I was gonna be charged on the sales items, because the scan process only shows the full price for sale items {valid or invalid} which is a very deceptive system. I stopped the clerk when the laundry detergent showed 15.99. She said, as always, that the discount would be applied at the end of the transaction. It was not.
The scanning was completed. I paid $84.27. I received the printed receipt. It showed that I was overcharged $1 on the pizza, and $4 on the tide laundry soap. I did not request a refund $5 because I was in a hurry even though I had the labels at the checkout counter showing what the correct pricing should have been.
I still have the receipt showing the overcharges. The time of the receipt was March 20th at 12.47 PM. The Kroger system is very decptive and there is no incentive for a store manager to remove out of date sales stickers. It is just the opposite. It takes labor to remove out of sales stickers and profit is increased by not removing the labels because most customers who buy out of date sales items do not realize they are paying full price because the scan process always shows full price on sales items, valid or invalid. Very deceptive because clerk is instructed to say discount is at the end. Maybe not!!

I appreciate that the BBB lets me voice my issues with Kroger. I have sent emails to Kroger Corporate about the issues with no response. I have shopped at this neighborhood store for 25 years and in the last 4 years this deception has increased with no resolution. Corporate needs to do the right thing and fix these deceptive, fraudulent practices, invalid sale labels and inaccurate prices at scanning. Please do not ban me from this neighborhood grocery store because I raise these issues. The clerks know me as a friendly person and they always try to resolve the issues. I think Corporate needs to take ssome long overdue action!

Regards,

****** *******

Business Response
Date: 03/24/2025
Response to BBB

Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB.

We sincerely apologize regarding the Continues unsatisfactory experience and that is certainly not what we wanted for our valued customers. We understand how important the issues the customer faced on their visits. Upon checking on it the issue its already forwarded to the relative department for a proper review to ensure that we are implementing the best practices so that all programs work correctly for our customers. We do apologize if this not been fix right away. We are working hard to delivery good service to our customer.

We thank the customer for their understanding and patience in this matter. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB and we look forward to serving them better in the future.

Regards,
Kroger Co.
Customer Answer
Date: 04/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Per phone call from customer 4/11/25 this matter is not yet resolved: This is ****** *******, ###-###-####. I got a notice a few weeks ago that my complaint had been closed and I wondered why because no action had occurred.

Regards,

****** *******

Business Response
Date: 04/21/2025
Response to BBB

Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB.

We sincerely apologize regarding the unsatisfactory experience and that is certainly not what we wanted for our valued customers. I truly believe that the issue could be handled better, and it will be. We have forwarded the issue to the relative department for a proper review to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

Regards,
Kroger Co
Customer Answer
Date: 04/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Desired Settlement: Modification/discontinuance of an advertised claim
Kroger needs to remove invalid Sales signs in store before customer purchase. 2. Kroger needs to display correct pricing when an item is scanned at checkout, not at the end of checkout. 3. Kroger needs to remove invalid pricing at al items.

1. Kroger has done nothing to fix the problem except say they are sorry. I was in the store on April 10th, and bought some items including one sales item. I scanned the items at self-service and saved the sales item to last. The sales item was cereal that was regularly priced at 6.99 On sale for 3.49. I called the sales clerk over and said this item is on sale for 3.49, And I am being charged 6.99. The clerk sent a clerk over to the item on the shelf and she said the item is 3.49. I was then charged 3.49, the sales price. This situation is typical when I buy a sales item at Kroger.

2. As I was walking out the store I saw a manager. I gave him the details of the overcharge. He said he would look into it. I asked him if he had been contacted by corporate on my BBB complaint. He said he had not been contacted which means to me that the only action that Kroger has done is "Sorry".

3. I need Kroger to fix the problem at this store and other stores, not just say they are sorry. If they won't give me a plan, a detailed plan, on how they're gonna fix the problem I will quit wasting my time with the BBB, which is probably what Kroger wants.

Comment: Kroger has a D rating with the BBB with numerous complaints from people about sale issues. ****** has an A rating with the BBB. When I buy a sales item at ****** I immediately see the actual price I am paying. If I buy a sales price at Kroger, I always see the full price when I scan the item, With the possibility that the sales price will be reflected at checkout but in many cases the sale is not valid. This is very deceptive not knowing what price I am paying for a sales item.
Regards,

****** *******

Business Response
Date: 04/24/2025
Thank you for contacting the Kroger Executive Office. We have received your concern submitted through the BBB. We appreciate your time and effort in giving us the opportunity to address this matter with their assistance.

We admire you for bringing your concerns regarding pricing inaccuracies to our attention. We deeply regret any inconvenience caused and appreciate you taking the time to share your observations with us.

At Kroger, we are committed to ensuring transparency and accuracy in all our pricing and advertising practices. Your feedback highlights areas where improvements are needed, and we take your concerns seriously.

To address the issues, you have raised:

We will review the process for removing invalid sales signs promptly to ensure advertised prices accurately reflect the current promotions.
We aim to improve the accuracy of price display during checkout to ensure that customers see correct pricing at the time of scanning.
Our team is working diligently to address and eliminate pricing discrepancies across all items in our stores.
Please know that we are actively reviewing our processes and will take the necessary steps to ensure pricing consistency and a seamless shopping experience for all our customers.

Rest assured, we have forwarded this matter to the relevant department for a comprehensive review. Our goal is to implement best practices to ensure that all programs function effectively for our customers. Your comments have provided us with an invaluable opportunity to assess, address, and rectify this issue. We sincerely value your feedback, as our customers are fundamental to the success of our business.

Thank you for bringing this to our attention.

Regards,

Kroger Co
Customer Answer
Date: 04/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Nothing has changed. I went to this store yesterday, April 24, bought some items including 2 sales items. One sales item was valid, the other sales on hambuger was not. See attached picture of sales sign on hambuger. I was charged 15.49 a $3.00 overcharge which I pointed out to the clerk. She called the meat dept and he came up to checkout and he agreed with me that that sales sign was invalid and he said he would remove the sign. I received a 3.00 refund. This is a weekly issue at this store of overcharges on sale items and it is up to the customer to find the overcharges. This means 100's of customers are overcharged at this store without knowing it. They assume the sales prices will be honored.
As I have said earlier, during the scan of a valid or invalid sales item the full price is shown, not the sales price... with the actual price shown at the end of all items. This makes it very hard to find overcharges and this practice is deceptive to the customer. Of course, the main issue in this store is the invalid sales stickers on the items.
Since nothing has been done to fix the problem in 2 months, Could you send my 2 months of documented overcharges to your Board of Directors and CEO. Possibly, someone on the Board will say this is unacceptable and fraudulent and demand action and if we don't get this issue solved at all stores, it is going to go viral!!!

Regards,

****** *******

Business Response
Date: 04/28/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB.

We sincerely apologize regarding the unsatisfactory experience and that is certainly not what we wanted for our valued customers. I truly believe that the issue could be handled better, and it will be. We have forwarded the issue to the relative department for a proper review to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

The issue was forwarded to our store team, and proper conversations were held to pinpoint the cause of the issue. For overcharges and any items not ringing up the correct price, we are highly advising you to please coordinate with the customer service at the store to get a proper price adjustment. This is also relayed by the store team, any customer will be refunded if any mistakes were made.

Rest assured that your comments have been forwarded to our internal management teams to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

Regards,
Kroger Co

Customer Answer
Date: 05/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
In 2 months discussing the issues with your team, I have seen no resolution of my 2 issues, see below. Read my past responses to confirm, including last weeks fake sales ad with picture.
My issues.
1. Fake sales ads in your store which cause overcharges to customers. Customer observation in store of fixing issue: None.
2. Wrong prices displayed on valid sales items when sales items are scanned at checkout,
which make it impossible for a customer to determine if the item price is valid vs a fake ad. Customer observation in store of fixing issue: None.

So, I have wasted my time discussing these issues with no resolution from Kroger. There is a reason Kroger has a D- rating with the BBB. Go to Customer service, to get your refund on our fake adds is the action you suggest. No reason for your team to respond, I have had enough of "We are sorry". My opinion is that your team does not think these issues exist because no action has occurred that fixes the issues.

Regards,

****** *******
Initial Complaint
Date:03/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I placed an order online for pickup and it sent me a message and said it was ready. I went to the store and they told me they cancel my order because they don’t have it in stock. Then I was like then why tell me my order was ready to pick up. She said there was a glitch in the system and said that the item was free. I was like no it’s not. Then she said she was instructed to not do any replacement for the item. I asked for a rain check and she said no. I was like if it was on the website they have to honor it. She stated that I didn’t buy it. I was like I did and it stated it was ready. I told her if their was a mistake on their end they have to honor the price and not just said they are sold out.
Business Response
Date: 03/14/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB.

We have further reviewed the transaction made last 02/07/2025. Due to the customer not being charged for the transaction related to their pickup order#*******************, we are unable to process a refund for this order. However, to apologize for the inconvenience and the time they spent coming to the store, we have added $20 credit to their shopper card number ************ which can be used towards a future transaction.

How to Redeem A Credit:
Credits can be redeemed at any checkout (manned by a cashier or self-checkout). (For In-Store and Instacart)

For Instacart, the customer will need to message the shopper and let them know they would like to use their credit on the order.
The cashier will receive a prompt and ask the customer or Instacart shopper if they would like to redeem/use the credit. The customer/shopper must agree to use the credit to redeem the credit on the order.
For Pickup, Kroger Delivery, and Boost Memberships:
Credits will redeem during the online checkout process.

We truly apologize to the customer for any inconvenience this may have caused. Your comments have provided us the opportunity to evaluate, address and correct this matter.

Regards,

Kroger Co.
Initial Complaint
Date:03/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve been a loyal Kroger customer for years, and I’ve always trusted the pickup service to provide fresh, safe products. Unfortunately, my recent experience has left me questioning that trust and deeply concerned about the food Kroger is selling and its safety.
On Feb 23, 2025, I purchased over $100 of groceries through the pickup service @ Kroger: **** * **** ** ******* *** *****. On the order there was Kroger-brand Homestyle Meatballs, rotini pasta, and six-cheese pasta sauce to name a few. These items were hand-selected by Kroger staff, which is why I expected them to meet Kroger’s standards. However, after consuming the meal made from these products on March 7, 2025, both my boyfriend and I experienced severe gastrointestinal distress. The symptoms included chills and prolonged diarrhea. Upon checking the packaging, we were shocked to find that the meatballs were well past their “Best if Used By” date (November 2024). It’s alarming that such an oversight occurred, especially since the items were hand selected, each item scanned and each item again, bagged ever so nicely and then scanned again upon arrival. SMH I tried to resolve this issue through Kroger’s customer service channels, but unfortunately, I didn’t receive the assistance or acknowledgment I expected. As a loyalty customer, I’m freaked out by this experience and the potential health risks it posed. Who knows what else I consumed from that order that may have been expired?! Moving forward, I would like a full refund or store credit so I can personally select my groceries. Given this experience, I no longer trust the pickup service. Kroger should conduct a thorough investigation of the **** **** store’s practices and figure out how expired products remained in stock for so long and how they were overlooked by staff ^multiple times^ Kroger’s commitment to food safety should align with my expectations as a loyal customer, but they obviously don’t care..they’ve been a D- forever….
Business Response
Date: 03/09/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB.

I hope this message finds you well. I am writing to apologize for the inconvenience you experienced regarding the items purchased through our Pickup order. To assist us in resolving this matter promptly, could you please provide us with more information such as:

Sell by:
Best by:
Use by:
Expiration date:
Images of other items consumed:

Your cooperation in providing these details will assist us in conducting a thorough investigation and taking appropriate action to address this issue and ensure that it does not happen again in the future. Rest assured that we are committed to providing a positive and respectful shopping experience for all our customers, and your feedback helps us in achieving that goal.

Thank you for taking the time to share your concerns with us. We look forward to hearing from you soon
Customer Answer
Date: 03/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******** *

Customer Answer
Date: 03/18/2025
Kroger asked me to send them a photo of the item and other items consumed with the expiration dates. I sent a photo of the meatballs bag with the best by date on the original complaint but I will attach again. Regarding Kroger’s request for additional information on “other items consumed,” I only have photos of the bag of meatballs (attached) -from the order, which has a “Best By” date of November 11, 2024. Unfortunately, I did not retain the other items consumed as they were not expired at the time of use.
Please let me know if there is any further information or action required on my part to assist with your investigation.

Thank you,
******** *****

(Sorry, I did respond to the last message but when I pressed send, the whole message was gone. )
Business Response
Date: 03/29/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB.

We sincerely apologize regarding the unsatisfactory experience and that is certainly not what we wanted for our valued customers. We are highly encouraging the customer to please contact us by dialing 1-800-KROGERS (###-###-####). Please provide your order number and request to be transferred to our product department for in-depth assistance due to the severity of the matter.

Rest assured that your comments have been forwarded to our internal management teams to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

Regards,
Kroger Co
Customer Answer
Date: 03/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I shouldn’t have to call Kroger. I got in touch with the. Bbb for help on this issue.
I didn’t sell myself the expired meatballs. I did pay real money for them though. And I’ve been doing the run around for quite some time now. If you wish to honor your pledge of providing quality products, then maybe you should do that. The back of the meat balls bag says guaranteed or my money back. Thank you

Regards,

******** *

Business Response
Date: 04/03/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

We are truly sorry for what the customer experienced with their purchase. We understand the effects of this matter to the customer. For us to further help them, they may need to call our hotline and request to be transferred to our Product Team so that they can get the assistance they need specifically with their case. In this kind of situations, we have limited information to help them as this involves our brand product and that it had side effects with the customer. Again, we ask them to call our hotline and be transferred to our Product team.

We sincerely apologize for the disappointment and inconvenience this situation has caused. Please rest assured that we are implementing best practices to ensure all programs function correctly for our customers. We value the customer's business and are committed to making their future experiences with us positive.

Regards,

Kroger Co.
Customer Answer
Date: 04/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

what “hotline” ? I looked online typed “Kroger hotline” and all they showed me was the pharmacy, specialty pharmacy and divisions?

Regards,

******** *

Business Response
Date: 04/10/2025
Thank you for contacting the Kroger Executive Office. We have received your concern submitted through the BBB and appreciate the opportunity to address the matter with their assistance. Please know that we are fully committed to supporting you and resolving your concern in the best way possible.

We sincerely apologize for the experience you had with your purchase and understand the impact this situation has had on you. To provide the appropriate assistance for your specific case, we kindly request that you contact our hotline by dialing 1-800-KROGERS (###-###-####) and ask to be transferred to our Product Team. This team is best equipped to offer guidance and solutions tailored to your situation.

Please note that in matters involving our branded products and reported side effects, our team requires further details to assist effectively. For this reason, we encourage you to reach out via our hotline for direct support.

Once again, we extend our apologies for the disappointment and inconvenience this situation has caused. Please be assured that Kroger remains dedicated to implementing best practices to ensure that our programs operate effectively for our valued customers. We appreciate your business and are committed to making your future experiences positive and enjoyable.

Regards,

Kroger Co.
Initial Complaint
Date:03/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/07/2025
I placed a pickup order for the sale on chips. The chips were 2 for dollar singles and boxes. I ordered 20 and paid 10.49 first. Then after pickup the final receipt says 120.42 bringing the total paid 130.91. I have chatted, called and emailed with no help. I went to the store only to be told I ordered on a scam site or fake app. Literally trying to call me dumb. I am past frustrated and upset with this order.
Business Response
Date: 03/09/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

According to all the cases recorded for the customer's order, it appears that the offer did not apply on their order *******************, because the offer or promo was removed from the system even before the order was submitted. Customer was already informed of this information on Feb. 22, 2025, and has received assistance to call the store if a refund is requested for the order. Customer was also advised that they may need to coordinate with the store to have the items refunded.

Based on these records, we suggest for the customer to go back to the store and ask for assistance for the refund for the mentioned order. We sincerely apologize for the disappointment and inconvenience this situation has caused. Please rest assured that we are implementing best practices to ensure all programs function correctly for our customers. We value the customer's business and are committed to making their future experiences with us positive.

Regards,

Kroger Co
Business Response
Date: 03/09/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

According to all the cases recorded for the customer's order, it appears that the offer did not apply on their order *******************, because the offer or promo was removed from the system even before the order was submitted. Customer was already informed of this information on Feb. 22, 2025, and has received assistance to call the store if a refund is requested for the order. Customer was also advised that they may need to coordinate with the store to have the items refunded.

Based on these records, we suggest for the customer to go back to the store and ask for assistance for the refund for the mentioned order. We sincerely apologize for the disappointment and inconvenience this situation has caused. Please rest assured that we are implementing best practices to ensure all programs function correctly for our customers. We value the customer's business and are committed to making their future experiences with us positive.

Regards,

Kroger Co
Customer Answer
Date: 03/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

(PLEASE TYPE YOUR REASONS HERE)
How was the sale take down before order, if order was $10.49? As I said earlier, I tried to get a refund through the store but was humiliated and told I must have ordered on a fake app. The manager or supervisor A*** was truly no help. And now it's clear you guys are no help. I told others about the sale and were able to buy. The only difference was I ordered for pickup and the bought in store. I picked up the same day the bought in store.

Regards,

****** ******

Customer Answer
Date: 03/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

How was the sale take down before order, if order was $10.49? As I said earlier, I tried to get a refund through the store but was humiliated and told I must have ordered on a fake app. The manager or supervisor Aska was truly no help. And now it's clear you guys are no help. I told others about the sale and were able to buy. The only difference was I ordered for pickup and the bought in store. I picked up the same day the bought in store.

Regards,

****** ******

Business Response
Date: 03/17/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

We apologize that customer having issue regarding of the sale price of Cheetos with the order number *******************. The sale promotion was removed from the system even before the order was submitted. Customer was already informed of this information on Feb. 22, 2025, and has received assistance to call the store if a refund is requested for the order. We regret to know that the customer been humiliated in requesting refund on the store, this is certainly not the experience we want our customer to have.

Based on these records, we suggest for the customer to go back to the store and ask for assistance for the refund for the mentioned order. We sincerely apologize for the disappointment and inconvenience this situation has caused. Please rest assured that we are implementing best practices to ensure all programs function correctly for our customers. We value the customer's business and are committed to making their future experiences with us positive.

For the inconvenience caused, I added $15 store credit to the customer loyalty account that can be used on their next transaction.

Regards,

Kroger Co.

Business Response
Date: 03/17/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

We apologize that customer having issue regarding of the sale price of Cheetos with the order number *******************. The sale promotion was removed from the system even before the order was submitted. Customer was already informed of this information on Feb. 22, 2025, and has received assistance to call the store if a refund is requested for the order. We regret to know that the customer been humiliated in requesting refund on the store, this is certainly not the experience we want our customer to have.

Based on these records, we suggest for the customer to go back to the store and ask for assistance for the refund for the mentioned order. We sincerely apologize for the disappointment and inconvenience this situation has caused. Please rest assured that we are implementing best practices to ensure all programs function correctly for our customers. We value the customer's business and are committed to making their future experiences with us positive.

For the inconvenience caused, I added $15 store credit to the customer loyalty account that can be used on their next transaction.

Regards,

Kroger Co.
Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/22/25 - Awarded Smith's digital gift card, applied to wallet via Smith's app

1/25/25 - Attempted to use Smith's gift card in store, but it did not show up as an available payment option. Store was busy, so since I had the funds on my debit card, and I did not believe the store personnel would be able to resolve a technical app issue, I decided to reach out at home. I first went on chat (ref ********), where I was directed to call ###-###-####, where I was ultimately told only a store manager would be able to assist, which was extremely dubious. From the start of chat to when I was told to go to the store to fix it took over 2 hours.

3/1/25 - Again attempted to use the gift card in-store and asked an employee for help. As I told her to wait, she scanned the Kroger Pay and charged my debit card which did not have the funds for the purchase on it. The store manager and I attempted several ways to apply the gift card, but after an hour, we refunded the debit card and charged a credit card and I left without resolution. I called ###-###-####, where after 20 minutes, they created a ticket for me.

3/5-6/25 - I explained my issues and was told to call ###-###-#### for a resolution (ref *********). I don't understand why this can't be fixed over email and why I have to try to call a new number. Surely, I can't be the first person ever to load a digital gift card to the app wallet.

Gift cards that cannot be used are in violation of Nevada law as it qualifies as a deceptive business practice. This is my last attempt to resolve this before legal action.
Business Response
Date: 03/13/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

After carefully reviewing the customer's recorded cases, based on what the customer provided, it appears that a gift card was allowed for them to be added on their wallet, but it was attempted to use for an in-store purchase through Kroger Pay. Kroger Pay will only work if a debit or credit card is attached to the account to be used on in-store or fuel purchase. The gift cards are eligible to be added on the account because customers can use it for payment for online orders.

If there are other issues pertaining not being able to use their gift card other than using it through Kroger Pay, we ask for the customer to call our Kroger Customer Relations Center to assist them on gift card concerns at ###-###-#### (option 1) during Mondays to Fridays 08:00 am to 10:00 pm and Saturdays and Sundays on 10:00 am to 09:00pm. They are the only department that can handle issues about gift cards and only via phone.

We truly apologize to the customer for any inconvenience this may have caused. We hope that we are able to clarify any issues they have encountered on this matter.

Regards,

Kroger Co.
Customer Answer
Date: 03/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Now that the information that gift cards can only be used in online orders through the website has finally been shared, I was able to use it online to make a purchase.

1. It needs to be made clear that gift cards can *only* be used on the website and *not* the app or in store. If that information had been readily available, this nearly 2 month debacle could have been avoided.

2. It doesn't make any sense that a valid gift card can't be used to make in store or even app payments. That seems to be a deliberate tactic to avoid having to honor them. It also means that my primary purchases (clearance fruit and bakery) are impossible to purchase. Again, as this was a Smith's gift card at a Smith's store, not being able to use it for valid purchases can be considered a deceptive business practice under Nevada law and your legal team needs to put that into consideration.

3. The overdraft incurred has not been addressed at all. If the employee hadn't scanned the app against my explicit instruction, that would not have happened. How do you intend to reimburse me for that?

4. This entire case needs to be reviewed so that Kroger can become even barely adequate to address customer issues. It should not have taken involving the BBB to finally have it communicated to me that gift cards only work on the website. If representatives aren't empowered with the knowledge to actually assist customers with valid information, that just points to abysmal management and organization on behalf of Kroger.

Regards,

**** ******
Initial Complaint
Date:03/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-I was told by Kroger Customer service 800 number, I was being given a $47.00 credit on my next deliver order. The said it was on my account and would be applied when placing my next order.

-On 3/2/2025 I verified the credit was on the account. On checking out, I verified the $47.00 credit showed as being applied - it did.

-Then when they charged me for the order, they removed the $47.00 credit.

-When contacted they refused to give me the $47.00 credit, even though I have documentation showing they had shown it was being applied to my order.

In summary, they seem to be offering credits, to the extent they are even showing as being applied to the totals... and then taking them away when making the credit card charges. As a result, when they delivered only half my order, it cost me more then the full order was supposed to, allowing them to pocket the profit at my expense and leaving me feeling cheated and lied to. To compound the issue, they then refuse to honor the credit when you call them and let them know they removed it.
Business Response
Date: 03/08/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way

Upon carefully checking the customer's account, I can verify that the customer has $47 store credit on their account. However, due to that it was a long ago when it was added on their account, there was an issue occurred when they attempted to use it. Although store credits don't expire, these things may happen. Please know that this has been escalated to our technical team to fix the problem, and so they can use it right away.

The review process may take some time, as we want to ensure that we are implementing the best practices so that all programs work correctly for our customers. Once the review process is complete, we will share the findings and any proposed actions promptly. We appreciate the customer for understanding our policies and their cooperation in maintaining a fair and equitable system for all users. We truly apologize to the customer for any inconvenience this may have caused. Their comments will assist us provide any further coaching/training as needed.

Regards,

Kroger Co.
Customer Answer
Date: 03/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I spoke with their online customer service after this happened, day of. I also called their 800 number and spoke with an alleged supervisor. Both individuals refused to address the error by correcting it with an appropriate refund. I won't accept a future credit since I won't do business with them again, as I told their customer service and supervisor twice on the day of the issue. I believe they’re using an illegal tactic: promising credits, showing them at checkout, then removing them from the charge. They could easily refund $47 to my credit card or send a check, but offering future use feels like dodging their obligation. This refusal, despite their system showing the credit, suggests intentional deflection and untrustworthiness, not an accident. Honest companies fix mistakes when they can, not just promise better next time.
Regards,

**** *****

Business Response
Date: 03/13/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB.

We sincerely apologize regarding the unsatisfactory experience and that is certainly not what we wanted for our valued customers. We were able to verify that the $47 credit is in the customer's account. Added credits are seen in the account under "Account Credits" section. A ticket was escalated for the issue, and according to review the credit execution was working properly however, the credit was unfortunately declined at point of sale due to a technical issue. Further verifying, the system is now working accordingly, and we are highly encouraging the customer to please try redeeming the credit again.

Rest assured that your comments have been forwarded to our internal management teams to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

Regards,
Kroger Co

Customer Answer
Date: 03/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

-Kroger’s responses consistently repeat the same points with different phrasing, as if rewording their statement changes the situation. It doesn’t.

-They provided poor service and promised me a $47.00 discount on my next order. I placed that next order (based on that credit, otherwise I would not have ordered with them), confirmed the $47 credit was applied, and still received poor service. Then, they removed the credit and refused to honor it when I contacted them. At this point, they’ve essentially acknowledged this but continue to evade responsibility.

-If they genuinely intend to provide the discount, they should simply do so. Instead, they’re holding it hostage, insisting I place yet another order to receive it—offering only their word as assurance (the same word they failed to keep last time). They owe me this credit; I fulfilled the required conditions, yet they keep deflecting with promises of “next time.”

-Their insistence on tying this resolution to a future order makes no sense to me. If they’re serious, they could easily issue the $47 now. It’s been less than 30 days since my last order, so they could still refund it to my credit card. If that’s an issue, they could send a check—surely a corporation like Kroger has the ability to do so. Their refusal to settle this, coupled with repeated promises to address it later, feels deceptive and reinforces my decision to stop doing business with them.

-They owe me the credit; they should just issue it. Everything beyond that gives the impression they’re trying to dodge their promises and obligations. I'm just asking for the money they promised me and then withheld, so that we can then both go our own ways.

Regards,
**** *****

Business Response
Date: 03/20/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB.

After a thorough review, the $47 credit was provided to the customer for an order that they did not receive. This was provided for the inconvenience apart from the full refund that was rightfully issued to them. We understand the frustration of the customer that the credit failed to redeem on a purchase they made due to an issue which is out of their control however, since the credit was added for inconvenience, this should really be used towards a future purchase, and we unfortunately cannot issue it in a different way. The credit is present in the account and the issue was also checked by our technical team with the resolution on the previous response. We are highly encouraging the customer to redeem the credit towards a future purchase.

We understand that issues may arise in our products and services, and we are truly committed to addressing and resolving our customers concerns. We value your business, and we want to ensure that you have a positive experience with us. We are here to assist you in any way, and we appreciate your understanding of our policies.

Regards,
Kroger Co

Customer Answer
Date: 03/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Below, I detail why their proposed solution remains unacceptable, both practically and, I believe, legally, while highlighting the additional burdens they’re attempting to impose on me.

Key Issues with Kroger’s Response:

Repetitive and Evasive Responses
Kroger keeps repeating that the $47 credit is in my account and that a technical glitch, which they claim is now fixed, prevented its use. Yet they offer no proof or specific timeline to back this up. This echoes their earlier responses, which I’ve already rejected as insufficient. The core issue remains: they promised me a credit, I relied on that promise to place an order, and they failed to deliver—twice.

Broken Promises and Loss of Trust
Kroger offered the $47 credit as compensation for a prior undelivered order, separate from a full refund they provided. I placed another order trusting their assurance that the credit would apply. It showed up at checkout, but they stripped it from the final charge, then delivered subpar service again. When I called customer service and spoke to a supposed supervisor that day, they refused to issue a refund to fix the error. Now they expect me to trust them for a “future purchase” despite their track record of broken promises. I’ve lost all faith in them and have no desire to shop with them again.

Unreasonable Conditions on the Credit
Kroger’s demand that I use the $47 credit on a future purchase is not a resolution—it’s a tactic to dodge accountability. They owe me this money: they promised it, I met their terms by ordering, and they withheld it. Forcing me to make another purchase, especially after their failures, is unreasonable. Worse, to even receive this “future” credit, I would have to place another delivery order, pay another delivery fee, cover additional taxes, and tip the driver again. These extra costs—delivery fees, taxes, and tips—would directly lower the value of the $47 credit they owe me, making their so-called solution even less fair. It’s not a remedy; it’s a penalty disguised as a fix.

Feasible Alternatives Ignored
It’s been less than 30 days since my last order, so Kroger could easily refund the $47 to my credit card. If that’s not possible, they could send a check—a straightforward option for a company of their scale. Their stubborn insistence on a “store credit only” approach, while ignoring these practical alternatives, shows they’re more interested in trapping me in their system than resolving this fairly.

Potential Legal Concerns
I suspect Kroger’s behavior may breach consumer protection laws. Promising a credit, showing it at checkout, then removing it without delivering the promised value could be a deceptive practice under laws like the ******* Deceptive Consumer Sales Act (******* Code Title 24, Article 5, Chapter 0.5) or similar regulations elsewhere. Refusing to honor their commitment, despite my compliance with their terms, smacks of bait-and-switch tactics. A reputable company fixes its mistakes; Kroger’s responses suggest deliberate evasion instead of good-faith accountability.

My Position
Kroger owes me $47. I upheld my end by placing an order to use the credit, and they failed to deliver on their promise. Their technical problems aren’t my responsibility, and I shouldn’t be forced to risk another transaction—complete with additional costs—just to test their honesty again. I told their customer service team on the day of the incident that I’m done shopping with them, and I stand by that.

Their “future credit” offer is worthless to me—it’s a promise from a company that’s already proven unreliable. To use it, I’d have to pay delivery fees, taxes, and a tip, all chipping away at the $47 they owe me outright. They have simple options to settle this now—refund my card or send a check—and their refusal to do so only deepens my conviction that they’re acting in bad faith.

Requested Resolution
I demand that Kroger pay me the $47 they owe in a way that doesn’t force me to deal with them further—ideally a refund to my credit card, a pre-paid **** gift card, or a check if necessary. This isn’t about their store policies; it’s about them keeping a promise they made and broke. Their excuses and deflections are unacceptable, and I ask the BBB to hold them accountable for what I see as deceptive and unfair conduct.

Regards,
**** *****

Business Response
Date: 03/24/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB.

We sincerely apologize regarding the unsatisfactory experience and that is certainly not what we wanted for our valued customers. We were able to verify that the $47 credit is in the customer's account. Added credits are seen in the account under "Account Credits" section. A ticket was escalated for the issue, and according to review the credit execution was working properly however, the credit was unfortunately declined at point of sale due to a technical issue. Further verifying, the system is now working accordingly, and we are highly encouraging the customer to please try redeeming the credit again.

I know customer is requesting to refund the $47 to their credit card or a pre-paid **** gift card, or a check. We don't have the ability to refund thru their request. We recommend trying again to place an order, because the store credit of $47 is already on the account and ready to use for next transaction.

Rest assured that your comments have been forwarded to our internal management teams to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

Regards,
Kroger Co

Customer Answer
Date: 03/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Kroger’s latest response continues to sidestep accountability and fails to address my core concerns. Here’s why their position remains unacceptable:

Unacceptable Conditions and Additional Costs
Kroger insists I place another order to use the $47 credit, despite my clear statement—repeated to their customer service, a supervisor, and in prior BBB responses—that I will not shop with them again due to their repeated failures. Forcing me to order again isn’t a solution; it’s a burden. As I’ve noted, using the credit would require me to pay delivery fees, taxes, and a tip, all of which erode the $47 they owe me. They’re effectively asking me to spend more money to access what they already promised, which is neither fair nor reasonable.

Refusal to Offer Practical Alternatives
Kroger claims they “don’t have the ability” to refund the $47 to my credit card, issue a pre-paid **** gift card, or send a check. I find this hard to believe from a multi-billion-dollar corporation. It’s been less than 30 days since my last order, so a credit card refund should still be possible. Even if it isn’t, sending a check or a gift card is well within their operational capacity. Their refusal to consider these options suggests they’re more interested in keeping me tethered to their system than honoring their commitment.

Bad Faith and Deceptive Practices
Kroger’s pattern—promising a credit, showing it at checkout, then removing it—feels like a deliberate bait-and-switch. Now they admit the credit was declined at the point of sale due to a technical issue, yet they expect me to trust them again. Their claim that they “don’t have the ability” to issue the $47 directly only reinforces my suspicion that they’re dodging accountability. This isn’t a good-faith effort to resolve the dispute; it’s a strategy to avoid paying what they owe unless I jump through more hoops.

My Position and Requested Outcome
Kroger owes me $47 for a promise they made and broke. I met their conditions by placing an order, and their technical issues aren’t my problem to solve. I’ve made it clear I’m done doing business with them, so their “future credit” offer is useless to me—especially since it comes with added costs that diminish its value. They have simple, feasible options to settle this: refund my credit card, send a check, or issue a pre-paid **** gift card. Their refusal to do so, while insisting I order again, is unreasonable and unfair.

I ask the BBB to press Kroger to pay the $47 they owe me in a form that doesn’t require further interaction with them—preferably a refund to my card or a check. Their responses so far suggest they’re banking on me giving up, and I urge the BBB to hold them accountable for what I believe is deceptive and unacceptable conduct.

Regards,
**** *****

Business Response
Date: 04/09/2025
Per Customer: Thu 3/27/2025 10:29 AM

"The concerns I had with an order from August 2, 2023, where resolved in 2023.

The information you have indicated below is erroneous in so many ways, that I do not feel comfortable communicating with you about it further."
Customer Answer
Date: 04/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Below, I explain why their response fails to address the issue, misrepresents my communication, and continues to evade accountability.

Key Issues with Kroger’s Latest Response:

1. Misrepresentation of Communication and Deflection:
Kroger’s response quotes a partial email I sent on March 27, 2025, stating, “The concerns I had with an order from August 2, 2023, were resolved in 2023.” They use this fragment to imply they’ve addressed my complaint. However, this email was about a completely separate issue—an order from 2023—and has no relevance to my current complaint about a $47 credit promised for my March 2, 2025, order. By cherry-picking this quote and ignoring the context (including my follow-up email clarifying this), Kroger is deliberately misrepresenting my communication to suggest they’ve resolved the current dispute. They have not.

2. Failure to Address the Actual Complaint:
My complaint is clear: Kroger promised a $47 credit for my next order, I placed an order on March 2, 2025, verified the credit was applied at checkout, but it was removed from the final charge. When I contacted customer service and a supervisor that day, they refused to honor it. Kroger’s latest response repeats that the credit is in my account and “ready to use” for a future purchase, but it does not offer a solution beyond asking me to try again. This sidesteps the core issue: they failed to deliver on a promise I already acted on.
3.Unreasonable and Unfair Resolution Offer:
Kroger insists I use the $47 credit on a future purchase, claiming they “don’t have the ability” to refund it via credit card, pre-paid **** gift card, or check. I find this claim implausible for a company of Kroger’s size. More importantly, their solution is unacceptable:

-I’ve lost trust in Kroger after multiple failures (poor service, broken promises, and this credit issue), and I’ve stated repeatedly—starting with my calls on March 2, 2025—that I won’t shop with them again.

-Forcing me to place another order to use the credit requires me to incur additional costs (delivery fees, taxes, and tips), reducing the $47 they owe me. This isn’t a resolution; it’s a penalty for their mistake.

4. Ignoring Feasible Alternatives:
I’ve suggested simple, standard solutions: refund the $47 to my credit card (it’s been less than 60 days since the March 2 order), issue a pre-paid **** gift card, or send a check. These options would settle the matter without further interaction. Kroger’s refusal to consider them, while clinging to a “store credit only” stance, suggests they’re more interested in avoiding accountability than resolving this fairly.

5. Potential Deceptive Practices:
Kroger’s pattern—promising a credit, displaying it at checkout, then removing it without delivering the value—may violate consumer protection laws, such as the ******* Deceptive Consumer Sales Act (******* Code Title 24, Article 5, Chapter 0.5). Their technical issues are not my burden, yet they’re penalizing me by withholding what they owe. This behavior, combined with their misleading use of unrelated correspondence, reinforces my belief they’re acting in bad faith.

My Position:
Kroger owes me $47. I met their conditions by placing an order on March 2, 2025, relying on their promise. They failed to apply the credit and have since deflected responsibility. I shouldn’t have to risk another transaction—or pay extra fees—to get what they promised. Their latest response, twisting my words about a 2023 issue, only deepens my distrust.

Requested Resolution:
I demand Kroger pay me the $47 directly, via a refund to my credit card, a pre-paid **** gift card, or a check. These are reasonable options that don’t force me to deal with them further. Their “future credit” offer is meaningless to me—I won’t shop with them again, and it doesn’t compensate for the costs I’d incur to use it.

Answers to BBB Questions:
-Has the company addressed the issues of this dispute?
No, they’ve dodged the March 2025 credit issue by referencing an unrelated 2023 order.

-If not, why?
They’re misrepresenting my communication and refusing to honor the $47 credit directly, instead pushing an unusable “future purchase” solution.

-If an offer of resolution was made, has the company fulfilled the proposed offer?
Their offer (use the credit on a future order) hasn’t been fulfilled because it’s contingent on me doing business with them again, which I won’t, and it doesn’t address their failure on the March 2025 order.
If they don’t resolve this, I’ll consider escalating to consumer protection agencies as my next step. Thank you for your assistance.

Regards,
**** *****

Business Response
Date: 04/10/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. Please accept our sincerest apologies for your experience.

After reviewing your account further, I can confirm that the $47 credit is still available. If you're viewing your account on the website and cannot see the credit amount, please note that the Account Credit section is hidden unless you have a balance. If you do have a balance, it should appear under "My Account." If you don’t see the balance immediately, it can take up to 24 hours to display after the credit is added. Please ensure your app is updated to the latest version.

Redeeming your credit is easy and doesn’t expire. You can use it both in-store and online, although it can’t be applied at fuel centers. In-store, simply show your loyalty card or ALT ID and let the staff know about the credit. For pickup, delivery orders, and Boost memberships, you can apply the credit during the online checkout process.

Rest assured that your feedback has been shared with our internal management teams. Please note that the review process may take some time as we want to make sure we implement the best practices for our programs. Once the review is complete, we will promptly share the findings and any proposed actions. We sincerely apologize for any inconvenience this may have caused, and your feedback has helped us identify areas to address and improve.

Regards,
Kroger Co.
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Reasons for Rejection:
Continued Evasion of Core Issue:
Kroger’s latest response repeats that the $47 credit is available and provides instructions for using it, but it completely ignores my complaint: they promised the credit for my March 2, 2025, order, I verified it was applied at checkout, and they removed it from the final charge. Their failure to honor the credit on that order—and their refusal to address this specific breach—remains unresolved.

Irrelevant and Misleading Instructions:
Their guidance about checking the “Account Credit” section or updating the app is irrelevant. I’ve already provided documentation (screenshots) showing the $47 credit was applied at checkout on March 2, 2025, before being removed. Their suggestion that the credit might not display or takes 24 hours to appear sidesteps the fact that the credit was visible and then deliberately withheld.

Unacceptable Resolution Offer:
Kroger continues to push the “future purchase” solution, insisting I use the credit in-store or online. I’ve stated repeatedly—starting with my calls to their customer service and supervisor on March 2, 2025, and in every BBB response—that I will not shop with them again due to their broken promises and poor service. Forcing me to incur additional costs (delivery fees, taxes, tips) to use the credit reduces its value and penalizes me for their mistake.

Dismissal of Reasonable Alternatives:
I’ve proposed straightforward solutions: refund the $47 to my credit card, issue a pre-paid **** gift card, or send a check. Kroger ignores these options without explanation, claiming only that the credit is available for future use. A company of their size can surely process a refund or issue a check, especially since it’s been less than 60 days since the March 2 order. Their refusal suggests they’re avoiding accountability.

Pattern of Bad Faith:
Kroger’s responses consistently dodge the issue, recycle the same “try again” rhetoric, and fail to acknowledge their failure to deliver on a promise I acted on. This pattern, combined with their initial removal of the credit despite showing it at checkout, reinforces my belief that their practices may be deceptive and violate consumer protection laws, such as the ******* Deceptive Consumer Sales Act.

Answers to BBB Questions:
Has the company addressed the issues of this dispute?
No, they’ve failed to address their removal of the $47 credit from my March 2, 2025, order and instead focus on irrelevant instructions for a future purchase.

If not, why?
They refuse to acknowledge their breach of promise, ignore my evidence, and push a resolution that requires me to trust them again despite their proven unreliability.

If an offer of resolution was made, has the company fulfilled the proposed offer?
Their offer (use the credit on a future purchase) is unfulfilled because it’s contingent on me shopping with them again, which I’ve made clear I won’t do. It also doesn’t address their failure on the March 2 order.

Requested Resolution:
Kroger owes me $47 for a promise they made and broke. I demand they pay it directly—via a credit card refund, pre-paid **** gift card, or check—so I’m not forced to interact with them further. Their “future credit” offer is worthless to me, as it requires additional costs and relies on a company I no longer trust.

Regards,
**** *****

Business Response
Date: 04/17/2025
As of 4/17/25 we can confirm that it is still there and unused. Customer had 1 delivery order and had not tried it again.

Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Reasons for Rejection:
Failure to Address the Core Issue:
Kroger’s latest response merely states that the $47 credit is “still there and unused” and notes that I haven’t placed another delivery order. This completely ignores the heart of my complaint: on March 2, 2025, I placed an order, verified the $47 credit was applied at checkout (as shown in my screenshots), and Kroger removed it from the final charge. They failed to honor their promise, and their response does not acknowledge or rectify this breach.

Persistent Evasion and Deflection:
Kroger continues to sidestep their responsibility by focusing on the credit’s availability for future use, without addressing why it was withheld from my March 2 order. Their claim that I “had not tried it again” is irrelevant—I already met their conditions by placing an order, and they failed to deliver. Expecting me to try again after their proven unreliability is unreasonable.

Unacceptable and Burdensome Resolution Offer:
Kroger’s only solution is for me to use the credit on another order. I’ve repeatedly stated—starting with my calls to their customer service and supervisor on March 2, 2025, and in every BBB response—that I will not shop with them again due to their broken promises and poor service. Forcing me to place another order, which would incur delivery fees, taxes, and tips, reduces the $47 they owe me and penalizes me for their error. This is not a resolution; it’s an attempt to dodge accountability.

Refusal to Consider Reasonable Alternatives:
I’ve proposed simple, feasible solutions: refund the $47 to my credit card, issue a pre-paid **** gift card, or send a check. These options would settle the matter without further interaction. Kroger has not explained why these are impossible, despite being a multi-billion-dollar company capable of such transactions. Their insistence on a “future purchase” credit suggests they’re prioritizing their interests over fairness.

Pattern of Bad Faith and Potential Deceptive Practices:
Kroger’s actions—promising a credit, showing it at checkout, then removing it—combined with their refusal to address this specific failure, point to a pattern of bad faith. This behavior may violate consumer protection laws, such as the ******* Deceptive Consumer Sales Act (******* Code Title 24, Article 5, Chapter 0.5). Their vague, repetitive responses and failure to engage with my evidence (screenshots) further erode trust.

Answers to BBB Questions:
Has the company addressed the issues of this dispute?
No, Kroger has not addressed their failure to apply the $47 credit to my March 2, 2025, order, despite my compliance with their terms and provided evidence.

If not, why?
They ignore the specific breach, deflect by emphasizing the credit’s availability for future use, and fail to engage with my documentation or proposed solutions.

If an offer of resolution was made, has the company fulfilled the proposed offer?
Their offer (use the credit on a future order) is unfulfilled because it requires me to shop with them again, which I’ve refused to do due to their unreliability. It also fails to address their error on the March 2 order.

Requested Resolution:
Kroger owes me $47 for a promise they made and broke. I demand they pay it directly—via a credit card refund, pre-paid **** gift card, or check—so I’m not forced to interact with them further. Their “future credit” offer is unacceptable, as it imposes additional costs and relies on a company I no longer trust. I urge the BBB to hold Kroger accountable for their failure to honor their commitment and their evasive responses.

Next Steps:
If Kroger does not resolve this, I plan to escalate the matter to the ******* Attorney General’s Consumer Protection Division and explore other legal avenues, as I believe their actions may constitute deceptive practices.

Thank you for your continued assistance.

Regards,
**** *****

Business Response
Date: 04/23/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

We apologize that this is taking a while. As per previous response, we can verify that the $47 store credit is still in the customer's account, the credits were not added on their March 02, 2025, because Instacart shoppers can't use the credits if there is no special instruction to use it on an order. We do not have an option to send a physical gift card for the $47 because it is already on their account. However, this is what we can do, we will initiate a refund of $22.17 from their March 02, 2025, delivery order so that part of the $47 will be back on their payment method. The remaining from the $47 will still be available to use on their future purchase.

We ask for the customer to respond and as they say so, we will process the $22.17 refund form their most recent order. We sincerely apologize for any inconvenience this has caused them. Please rest assured that we are implementing best practices to ensure all programs function correctly for our customers. We value the customer's business and are committed to making their future experiences with us positive.

Regards,

Kroger Co.
Customer Answer
Date: 04/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:03/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted my online order for $469 with my CC with a pick up the next morning. When picking up I also handed her paper coupons worth $10. There were no substitutions, no weight based items and there were actually 2 items out of stock. So between the 2 out of stock ($10) items plus the paper coupons I should have paid $20 less than the 469. Wrong. My final bill was $10 more than the original $469 and that was WITH the paper coupons and MINUS 2 out of stock items. Close to $30 DIFFERENCE uncharging from when I paid to the next morning when I picked them up. When I called customer service they stated it was because I placed the order on Tues night and picked them up Wed morning (because that was what was AVAILABLE). And at midnight Tuesday night is when their weekly sales add stops and a new on starts. That is like buying a shirt from a store, paying for it, going and picking it up the next day and the store AUTOMATICALLY charges extra because the price went up in between the time you paid and the time you received it. Come on guys. If someone checks out with their CC with one amount you DO NOT GET TO CHARGE PEOPLE WHATEVER YOU WANT WITHOUT PERMISSION. If I was told what my price would have been I would have told her to cancel my order. Also there were new sales prices starting the new week as well available. For example the 24 pack of Pepsi was 10.99 when I checked out, the next weeks price was 9.99 starting Wed morning...but what did I get charged?? 15.99 because the 10.99 coupon dropped off Tuesday night and because I didn't have the ability to CLIP the new one for 9.99 as I had already checked out. So instead of paying 10.99 or 9.99, I paid 15.99 full price for 2 24 packs. You cant just put a disclaimer on your website saying the prices might change by the time you pick up your groceries and are not even told what the final price is BEFORE the groceries are loaded. It is a grocery store not a casino.
Business Response
Date: 03/12/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

According to the case recorded for the customer, it appears that the representative was already informed of how our weekly ad works. All orders being submitted are still pending and no final charges have been posted. Prices of the items may change and that the total amount is only estimated. The total amount will be based on the time the order was fulfilled or picked up. We believe the customer is already aware that our weekly ad expires every Tuesday and renews for another set on Wednesday. Also, the customer already received $25 in total of store credits for this concern.

We sincerely apologize for the disappointment and inconvenience this situation has caused. Please rest assured that we are implementing best practices to ensure all programs function correctly for our customers. We value the customer's business and are committed to making their future experiences with us positive.

Regards,

Kroger Co.
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

This is a deceptive practice that you are going to continue. I hope by posting this review so others are aware of your business practice that are intentionally price gouging customers in order to make a profit. This needs to stop going future. Again as I noted you are charging customers whatever you desire without informing them of the exact prices they will be charged. I would never give a credit card authorization without knowing what the charge is going to be. No one should have the ability to charge someones credit card with whatever they desire without the consent of the cardholder. Just putting a generalized disclaimer on your website does not justify charging without consent. Neither would most customers. You are also not giving consumers the new sales coupons for the week, you are charging full price despite their bing continued sales offers for the new week. I will go back to ******************* **** and not be utilizing curbside at Kroger in the future.

Regards,

**** *****
Initial Complaint
Date:03/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The customer is reaching out to report inappropriate behavior by the pharmacist and technician at store #*** In a competitive era where every penny from customers counts, the impact of customer service, good or bad, is crucial. However, this is getting LOST on businesses. On 2/5/25, the customer called the pharmacy, and, spoke to a Cindy. The Customer asked her to review her profile & let her know which medications are due for refill. Cindy said there were no medications due for refill, but when the customer asked her to take her time and read out each prescription, she then mentioned that only 1 was due for refill. Actually, there were about FOUR drugs due for refills. When the frustrated customer called Cindy out on her mistake, she got upset, put the phone down while the customer was still speaking and complained to the pharmacist. Cindy sounded loung, and, a spoil brat who does not accept constructive criticism. The Customer had every right to expect accurate and courteous service from Cindy, and, she failed to deliver. These kinds of poor qualities do NOT bring anything of value to customer service. Robert (pharmacist) was ALSO rude and arrogant when the customer communicated her displeasure with Cindy’s poor performance. Robert stated “it can be addressed according to the union and not how you want me to address it.” His statement about the “union” was unwarranted and impolite. It appears that Robert is rewarding poor performance. The appropriate response should have been that he will communicate his expectations for courteous, respectful behavior to Cindy and make it clear that it is a REQUIREMENT for all employees. During the strike, these same associates wanted customers’ support, but are unkind to customers while on the job. Due to the pharmacist’s unprofessionalism, the Customer’s only option was to transfer her prescription elsewhere. They did not deserve her business. Customer is requesting an investigation of this matter.
Business Response
Date: 03/08/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of the customer’s concern that they sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We hope that we can assist the customer in any possible way.

We are truly for what the customer experienced when trying to refill their prescriptions. We do not tolerate such behavior towards our customers. However, for us to continue evaluating what happened, we ask for the customer to provide all the information below:

*Loyalty card number with Kroger
*Complete store's address/pharmacy address

We would really appreciate having all this information. We thank the customer for their understanding and patience in this matter. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB and we look forward to serving them better in the future.

Regards,

Kroger Co.
Customer Answer
Date: 03/08/2025
Better Business Bureau:

Per the business' request for additional information, the customer does not know the loyalty number. However, the phone number associated with her pharmacy account is ###-###-####. The store where the negative experience occurred is located at **** ******* * ******* **** ******* ** *****. The customer's communication preference is via EMAIL, and, the business may reach out via that medium if they require further information. The email was provided when the complaint was filed. Thank you.

Regards,

********* *****

Business Response
Date: 03/15/2025
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate your time and effort for giving us a chance to properly address the customer’s concern with the assistance of the BBB.

We sincerely apologize regarding the unsatisfactory experience and that is certainly not what we wanted for our valued customers. I truly believe that the issue could be handled better. We have forwarded the issue to the relative department for a proper review to ensure that we are implementing the best practices so that all programs work correctly for our customers. Your comments have provided us the opportunity to evaluate, address and correct this matter. We welcome your feedback because our customers are essential to our business.

Regards,
Kroger Co

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