Complaints

This profile includes complaints for Two Men and A Truck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Two Men and A Truck

  11807 Reading Rd Cincinnati, OH 45241-1545

  
• 

  Two Men and A Truck

  3469 Tylersville Rd Hamilton, OH 45015-5556

  
• 

  Two Men and A Truck

  1091 Reading Road Mason, OH 45040

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Men and Truck were scheduled to move some furniture to storage on June 12. We were given the window of 1:30-4:30. I tried to call them multiple times, as did my child. We tried multiple numbers and the phone was not answered once, with many of the calls simply being disconnected.
  We received no call from the company telling us they were unable to show, or needed to reschedule. This was a straightforward no-call, no show by Two Men and a Truck.
  I have an autistic child who really struggles with changes to their routine. I cannot put them through another day of waiting for the movers. This has caused my child significant distress and been disruptive to our lives, as I also took off work today so I could be home for the movers.
  Because of the distress caused to my child, and my work schedule, I will not be able to get the furniture moved any time soon. This has been a massive inconvenience.

  

  Business Response

  Date: 06/16/2025

  Hi *****, 

  We were able to confirm that this move team was running behind but that they did in fact complete your move on on June 12th. With this confirmation I have determined that no refund is due because services were rendered. 

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved on 05/29/2025. Was quoted around 600-890. That is what I signed. The Driver told my Fiancé and Grandfather that they would beat it and put emphasis on "Don't forget we work for tips!" There is a form with a higher estimate of over $1,000 with a line that I never signed. They stated that there were additional items moved. From previous two moves there were LESS items. Simply because I put my smaller TVs and other items in my personal vehicle on the Drivers Request. We actually had my vehicle, my fiancés vehicle, and my Grandfather's vehicle full. We have a Dresser where the legs are ruined. Spoke with General Manager Keith C******* that said he was going to get back with me. Never happened. Yesterday I called and emailed with no reply. For the lack of communication, overall terrible experience, a forged form I never seen, Negligence of the Crew I am requesting a refund in full.

  

  Business Response

  Date: 06/09/2025

  Hi *******,

   

  I know you were able to speak to our General Manager, Keith, and resolve this matter. Please let us know if there is anything further we can do to assist you, thanks!

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Furniture was not properly protected when loaded to prevent damage.
  Refrigerator was not padded to prevent scratches and dents.
  My wife witnessed a dining room chair fall on top of the dining room table.

  

  Business Response

  Date: 04/14/2025

  Hi *****,

  Please reach out to our local office and ask to speak to our GM, Rodney E****. Thanks! 

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  At 9:48 AM Tuesday April 15 2025 I contacted,  Rodney E****, he is the general manager from TWO MEN AND A TRUCK.  I told him that I was asked to call him in regards to the complaint that I initiated to BBB regarding the damage that his employees did to our furniture while moving us. At first he seemed to not know or even care what I was talking about, so I said to him you have a complaint from me to BBB regarding the move on 4/01/2025 by your employees. He didn't respond to my explanation for the call. I continued saying Rodney you received a complaint from BBB with pictures of the damage to our furniture, and that if you looked at the pictures you can see that $302.00 will not repair the damage. I told him one of the refrigerator doors will cost $274.95, the other $287.95. the total for the refrigerator repair is $562.90 and I'm still waiting on the paper copy estimate from the wood repair and the tech said it would be about $200.00 total about 762.90. He still seemed, not to be concerned or even to care about the situation. Still no response, so I told him that I was willing to negotiate with him, the response was $302.00 if I don't except that he will close my claim.

   

  As soon as I get the wood tech estimate I will upload it.

  

  Business Response

  Date: 04/23/2025

  *****, 

  We confirmed with the local franchise that you selected the state minimum valuation coverage for your move, this requires the franchise to payout at $0.60 per pound for the damaged items which is how they calculated the payour offer they have made. 

   

  In addition, i have been made aware that you recently submitted a chargeback on the charges for your moving services. As long as that chargeback is open and the bank has retrieved that money from the local franchise, your moving services will not be considered paid in full. Per the moving agreement, no damage claims will be honored if your services are not paid in full. Until the chargeback is resolved and the local franchise has received the funds back for the moving services, all damage claims will be put on hold. Please let me know if you have any questions, thanks! 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I was not shown full disclosure on the tablet by the driver. I was shown 1 line for me to initial. I was not shown the other option.

  The only time I got to see the full disclosure was when it was emailed to me after the damage had been done.
  
  Regards,
  
  , 
  
  ***** *********
  
  

  

  Business Response

  Date: 05/07/2025

  *****, 

  While I understand your frustration, as previously mentioned as long as the chargeback on your payment is pending we will not be able to move forward with any further steps on your claim. Please let us know if there is anything further we can do at this time.  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I have cancelled the dispute with ****** in the amount of $300.00

  Two men and a truck will be notified from the credit card company within 3 days.
  
  
  Regards,
  
  
  
  ***** *********
  
  

  

  Business Response

  Date: 05/15/2025

  Hi *****,

  We were able to confirm that we have received the funds. Rodney, the General Manager will reach out to you to move forward with closing your claim. Thanks!

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *********
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex wife hired them to move her furniture out of my house , they ripped my carpet in 3 places , when we called them they said it would be a additional $250 to move forward with a claim to repair the damages , they simply sent a company to cut out the ripped carpet and have not returned any of my email , text or phone calls

  

  Business Response

  Date: 03/11/2025

  Hi Stephan,

  I believe you may have reached the wrong location. Each franchise is privately owned and operated and you have reached the Cincinnati OH franchise. If you reach out to *********************** they will be able to get you in contact with the appropriate location. Please let me know if there is anything further I can do to assist you, thanks!

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6 two men and a truck were suppose to move my family.
  Towards the end of the day the tracked mud on our brand new carpets. They left 27 boxes outside on the porch. They left a freezer on our back patio. They damaged our new hardwood floors. They lost a 10 foot piece of glass!!
  The wouldn’t reassemble our beds.
  When I asked them to complete the job they walked to their trucks and drove off.
  Called management the next day and never heard back.

  

  Business Response

  Date: 02/10/2025

  Hi *****,

  We are sorry to hear about your experience, please reach out to the local office and ask to speak directly to our GM, Rodney E****. Thanks!

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Men and a Truck were hired to move us to a different state and somewhere along the way lost almost all of our boxes. We had purchased additional insurance to cover our belongs if lost or damaged and they are unwilling to honor that. They have left our family without almost all of our personal belongings and at a huge finical loss.

  

  Business Response

  Date: 01/27/2025

  Hi *******,

   

  We are sorry to hear about this situation. Can you please provide a breakdown of how you came to the disputed amount of $15,383.75 so we can further assist you. 

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  We paid Two Men and a Truck $15,383.75 to move from **** to ***** and they only delivered us 8 out of 100 boxes plus our furniture that was all damaged with dents and black marks. Months later, our boxes are still missing and they are only offering us $1,494.00 as a settlement. Please let me know what other information I can provide you. 
  
  
  
  
  Regards,
  
  
  
  ******* ******
  
  

  

  Business Response

  Date: 02/19/2025

  Thank you for your response! 

   

  While we understand your frustration, we do not feel that a full refund is justified because services were performed and completed. 

   

  It is my understanding that the offer made by the local franchise was based on the valuation option that you chose and signed for during your move. Was it explained to you that the franchise has a signed document from you agreeing to take the minimum coverage required by the state which pays out $.60 per pound for missing or damaged items? 

   

  Knowing that you signed a document agreeing to the minimum payout option for this missing items, which an offer has been made to you, we can not justify a full refund but i would like to help get this resolved for you. The legal requirement is to pay the $.60 per pound, but if we could get an agreement to go a little bit higher to help resolve this matter, would that be something you would be interested in? 

   

  I look forward to hearing from you, thanks! 

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD A MOVE PROGRAMMED IN 2 TIMES. FIRST WAS ON OCTOBER 31ST FROM ** ********* ***** IN MILFORD 45150 TO ******* ******* IM MILFORD; SECOND ON NOVEMBER23, WITH 3 TRUCKS (ONE MORE TRUCK FOR BOXES I HAD PACKED, FROM ******* ******* TO *** ********* ***** IN WILMINGTON OHIO. THE FIRST 2 STORAGE PLACES WERE CORRESPONDING TO THE TWO TRUCKS; THE THIRD TRUCK WAS ONLY FOR BOXES. THEY DID NOT EMPTY THE 2 STORAGES LEAVING SOME PIECES OF FURNITURE AND 4 BOXES CORRECTLY PACKED THAT THEY MOVED FROM WHERE THEY WERE AT. TWO PIECES BEING DAMAGED. i WOULD LIKE THESE PIECES AND BOXES TO ARRIVE IN WILMINGTON WHERE THEY WERE SUPOSED TO ARRIVE. I AM OLDER, HANDICAPPED WITH ONE HAND AND i BELIEVE THEY TOOK ADVANTAGE OF ME. LIKE THEY TOLD ME THEY CHARGED ME THE FIRST TIME FOR THE FURNITURE COVER AND THEY WOULD REIMBURSE ME ON THE SECOND MOVE AND ON THE SECOND MOVE, THEY CHARGED ME 60 DOLLARS FOR 3 BOXES AS WE HAD TOLD THEM THAT WE WERE TAKING CARE OF THE UNPACKED STUFF (i HAD MY SON FROM SOUTHBEND INDIANA WHO CAME TO HELP ME WITH A TRUCK. THEY MADE ME SIGN WHEN WE WERE IN WILMINGTON, ASSURED ME EVERYTHING WAS EMPTY.....

  

  Business Response

  Date: 12/02/2024

  Hi *******,

  
  I am sorry to hear that your move did not go as planned. Please reach out directly to the General Manager, R***** E****, he will be able to help you resolve your concerns. His email is ***********************, thank you. 

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i hired 2 men and a truck to move for me. they broke my tv stand, broke my marble table, broke my wooden coffee table, scratched my wood floor did damage to my old and new place as far as the walls stairs. and when i asked for them to give me my money back because the entire experience was horrible. they told me they cant and they wont. they lied to me so many times. dishonest shady manipulative business. also the movers were rude and disrespectful to me when moving my items. I am filing this report to hopefully get help from a legitimate agency because I actually deserve my money back and I want people to know that they should never deal with this company. This company is a bunch of thugs and criminals who will steal your stuff break all your stuff and then fight with you till the end and tell you they will never give you your money back. These people are criminals. you need to shut this horrible company down. please, if you can make these people pay for all the damage they did to me. I would be greatly appreciative and you need to warn people never to use this company again. These people are so shady and dishonest, and they didn’t care at all that they broke all my stuff, and they tried to lie to me and convince me that some of my stuff was broken before they showed up when I picture evidence that it wasn’t all they did was lie lie, and lie again tell me they’ll call me back the next day and then they didn’t. I had to call them. Everything with this company is a horrible experience.

  

  Business Response

  Date: 10/25/2024

  Hi *****,

  We are truly sorry to hear that you have not had a good experience. Please give the local office a call and ask to speak directly to the General Manager, T**** D******. 

  

  Business Response

  Date: 11/12/2024

  Hi *****,

  We have been made aware that you have been able to come to a resolution with the local team. We are happy to hear you have been able to resolve this, please let us know if there is anything further we can do!

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *********
  

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Two Men and a Truck to move items from my home to the garage so that I could have the floors refinished. While moving out an antique pub bar they damaged a piece of rare red glass. As I knew that there were a few items I was worried about moving so I put the extra $30,000 of insurance on the move. The bar was one of them. One of the movers broke it on the way to the garage. He failed to tape it in place while he do put tape over the other piece. They are not willing to replace the glass even though I found them a contact to replace with the exact kind. They want to pay me $300. That changes the value of the bar. I would like the glass replaced with glass like the original or payment for the bar. I would like my money back for the move. The claim representative is dishonest and not difficult to work with.

  

  Business Response

  Date: 10/23/2024

  Hi ****,
  I am sorry to hear you did not have a great experience. Unfortunately, i believe you may have reached the wrong franchise. You have reached the Cincinnati OH location. Each franchise is independently owned and operated. You can email [email protected] and our franchise corporate customer care team will be able to help you reach the correct franchise. 

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father-in-law, who has dementia and was recently hospitalized, booked a moving service over the phone on September 26th. Despite being closer to a more convenient location, the *** ***** office failed to inform him of this option. They took advantage of his vulnerable state, proceeding with the reservation and quoting a significantly higher price than other companies. The quoted $1,500 for a one-hour move of a studio apartment was exorbitant, especially compared to the $800 offered by another company.
  
  We immediately contacted the office to explain the situation and request a cancellation and refund. However, the manager refused to take our call, claiming to have already left the office. Two Men and a Truck also refused to return the deposit, essentially attempting to defraud my father-in-law

  

  Business Response

  Date: 10/01/2024

  Hi ******,
  I am sorry to hear you did not have a great experience. Unfortunately, i believe you may have reached the wrong franchise. You have reached the Cincinnati OH location and we cannot seem to find a record of your move. Each franchise is independently owned and operated. You can email [email protected] and our franchise corporate customer care team will be able to help you reach the correct franchise.