Business Profile

Moving Companies

Two Men and A Truck

Complaints

This profile includes complaints for Two Men and A Truck's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

68 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 18 I had reserved a time from 12 noon to 4pm for movers- ( they got there at 12:20 and tried to say that was the show up time anywhere between 12 and 4 ) they scratch the floor of my brand new apartment- new floors! Landlord will charge me- there was 2 guys- so I was moving from apartment 10 to 12 bc it was updated and new! I had everything ready to go- so I also voice my concerns at the office of 2 men and a truck- the one guy was quiet the other guy kept pressuring me about a tip- that he's a single dad with 2 kids and needs money- my sister paid for my moving bc I'm single, older and need money! She put it on her credit card- I can prove what I'm telling you- the guy kept hanging around talking about everyone tips! I was alone with 2 men and bullied I to giving him a tip! I want my floor fix and my sister given a refund she put $100 on card $300 in cash! I was on the phone crying to my sister at 2:20 pm telling her what happened! 2 hours pay 400 $ plus tip - it was awful! Please help me and keep this from other people who are alone - my sister though she was doing a good thing for me! Thanks ****** ********
Business Response
Date: 10/28/2022
Hello *****y. Thank you for bringing these concerns to our attention. I am thankful you and our general manager, Jordan K*****, have come to an agreement to resolve these complaints today 10/28/22. We appreciate you still referring TWO MEN AND A TRUCK in the future.
Customer Answer
Date: 10/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Customer Answer
Date: 11/08/2022
I already contacted you about these movers, actually the 1 mover out of 2 that was bullying me about a tip- saying he's single dad- 2 kids ect... my scratch on the floor they did come out Nov 1 and fix but they also said they would refund me $100. For rudeness of the mover demanding a tip- says everyone tips them- so I called and text and now JC casually says he will look into the refund- I want my full refund and want it known they promise and then break their promise-so my complaint wasn't handled to my satisfaction- I have them on tape to prove what they promise - I have pics of damages- should I also get my friends and families to post on fb to let innocent consumers know about two men and a truck? Thsnks ******
Business Response
Date: 11/08/2022
******, I do apologize that you have not received your refund. Just to make you aware all check request our submitted to our finance department for review and approval before being cut and mailed. I do apologize that this has caused a delay in you receiving your check but it is a policy that our local management team must follow. I did just speak to our finance department and confirmed that your refund check was cut and mailed on Friday November 4th. you should be receiving it in the mail anytime this week. Please let us know if you have not received it by the end of the week and also, please feel free to let us know if there is anything further we can do to assist you. Have a great day!
Customer Answer
Date: 11/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards, I spoke with JC and he said they didn't even attempt to mail the check til November 7th after I called and text- and the postmark will confirm his story- that business tells lies, not trust worthy, and their people are bullies- I'm not going to beg for what they originally promise me to make ammends, just give me a full refund so we all can move on from this most awful experience- and I will never use your moving company again! Thanks- ****** ********

****** ********
Business Response
Date: 11/28/2022
******,

We have confirmed with our finance department that the check has been mailed and should have been received by now. Please let us know if there is anything further we can do to help.
Customer Answer
Date: 12/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** ********
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The consumer hired supplier to make 2 moves from KY to Ohio. Poor service and shoddy work. Damages to furniture.
Business Response
Date: 10/28/2022
Hi *******. Thank you for bringing these complaints to our attention. I spoke with our claims specialist T**** Seymour and our operations manager C******* Drake. After reviewing your customer profile notes and email exchanges, we believe we had offered a resolution to these complaints. We had reviewed your valuation coverage you had chosen on the day of the move and determined you had chosen a minimal reimbursement coverage valuing your items at $0.60 per pound payout if anything were to be damaged. T**** had calculated a payout option for you at the total amount of $300. It was at this point that we have not had any response or answer from you regarding resolving this claim. Since receiving this complaint, our General Manager J***** ****** has attempted to reach you via phone call and email and have not received a response. Please give us a call at ###-###-#### or ###-###-#### so we can attempt to resolve these complaints and determine a payout for these claims. Thank you.
Customer Answer
Date: 10/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* *******
TWO MEN AND A TRUCK DAMAGED THREE FURNISHINGS DURING A MOVE ON SEPTEMBER 1, 2022 REQUIRING THE FOLLOWING ACTIONS:
1. $250.00 TO REPAIR THE LEFT AND RIGHT HAND SIDES OF A MID CENTURY MAHOGANY DRESSER BY ******** ********* * ********* ***********.
2. $250.00 TO RESTORE A THREE-PIECE MAHOGANY SHELVING UNIT WITH DAMAGE TO THE TOP AND SIDE SURFACES.
3. $ 75.00 TO DELIVER THE DRESSER AND SHELVING UNITS.
4. $ 69.79 FOR ***** ***** TO REPLACE A 38" x 28" GLASS IN A PICTURE FRAME
5. $ 36.00 TO REPLACE THE POSTER ORDERED BY ****** ****, AN **** POSTER DEALER
_________________
TOTAL: $680.79
I have provided Two Men And A Truck with receipts equating to these amounts,, which I've absorbed. I've also provided the name and contact number of ***** ****, owner of ******** ********* *** ********* *********** at ###-###-####. Mr. ***** **** restored the furniture pieces shortly after my mother died and stated that in his 33 years as a furniture builder, he has never heard of such a valuation based on sixty cents a pound. Whenever the vast majority of service businesses - in this instance a moving company - damage a customer's property, they resolve those damages by ensuring the repairs are carried out to restore each piece to its original condition. This is sensible and realistic. I have not received an affirmative response from Two Men And A Truck sufficient to take responsibility for the damages, apologize, and make appropriate restitution as final settlement.
Business Response
Date: 11/08/2022
Hi *******, our management has been trying to reach you by phone and again by email on Oct 28th. We would love the opportunity to help you resolve these concerns. Please give our General Manager, J***** ****** a call at ###-###-####. Thank you!
Customer Answer
Date: 11/28/2022
Hi ****: I planned to call J***** ****** today just to clarify a few details. Included among my questions were whether a published standard index for weights of different furniture exists. At $300 I would be absorbing $380.90 in furniture damage that has been paid out and repaired. The repair company, ******** ********* *** ********* *********** discounted their delivery cost by 50 percent and I wanted to ask Mr. ****** if they would at least consider covering just my late mother’s furniture pieces that were damaged. I’ve been recovering from Covid and believed that I had until the end of this week for that call now that I’ve recovered. If Two Men And A Truck would cover the 500.00 charge minus the delivery and crushed frame glass, that would be acceptable. That’s what I wanted to explore with notes at hand.
Sincerely,
*******
Business Response
Date: 12/07/2022
Hello *******. I have been notified by our general manager that we have come to a resolution for your complaint. Please give us a call if you have any additional questions or concerns ###-###-####.
Customer Answer
Date: 12/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is as satisfactory to me as possible, given the circumstances.

Regards,

******* *******
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a moving company. Property was damaged during the move on July 29, 2022. They took the item and said they had to attempt to repair it, even though I had purchased full damage coverage. I have called 7 times asking for a status, and emailed 4 times. I keep getting the runaround. No return phone calls or emails. I ask for the name of the supervisor and they refuse to give it. I ask for another phone number to call and they refuse to provide it. My complaint is that (1) they are non-responsive to complaints and (2) they don't honor their contracts.
Business Response
Date: 10/13/2022
*******, we are aware that you have spoke to our operations manager, Chris Williams. It is our understanding that he has been able to work with you and get your claim moving to a close. Please let us know if there is anything further we can do to help make this an overall satisfactory experience!
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We used two men and a truck to move and in the process a piece of furniture was lost. We have contacted the company multiple times via phone and email requesting a claim be opened, but the company has been unresponsive and we have not been able to submit a formal complaint.

The missing furniture relates to a dresser and mirror that are connected by two pieces of wood. The company lost the connector pieces in our move. We contacted them within 24 hours of the move alerting them of the missing pieces and our desire to file a complaint and request compensation. We are requesting compensation to purchase a comparable dresser/mirror as our furniture is unusable without the missing pieces and our version is no longer available for purchase. This issue is currently unresolved.
Business Response
Date: 10/13/2022
****, we are aware you have been working with our local GM, Greg to get this claim resolved. Please let us know if there is anything further that we can do to make this an overall positive experience!
Customer Answer
Date: 10/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
- I have not been in contact with Greg and do not know who that is
- I have been in contact with Steve
- The proposed resolution was not adequate I have asked for a claim to purchase new furniture as mine is no longer able to be used without the missing parts
- the company has not located the missing parts
- the only solution I have been offered was for someone to come out and try to use random parts for assembly as this poses a risk to the integrity of the pieces, specifically thr mirror, and ability to move the furniture I do not accept this

Regards,

**** ******

Business Response
Date: 10/27/2022
Hello ****. I was mistaken you had been in contact with Steve B**** our operations/claims specialist. Steve had attempted to come out to repair the dresser mirror and reattach it to the dresser with new replacement hardware he had purchased. Unfortunately you had denied his attempt to come out and repair this damaged item. I have attached your pre move confirmation that you had agreed to on the day of your move stating "If damage is caused by our service, TWO MEN AND A TRUCK reserves the right to repair the damage(s) in question". Please give us a call at ###-###-#### to schedule an appointment to repair this damaged item. We look forward to helping resolve this complaint.
Customer Answer
Date: 11/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

- the furniture is not broken, required pieces are missing
- the proposed resolution from the buisiness was to provide alternate support beams that are not the proper specifications or color for the furniture. The depth of the beams is incorrect and the spacing holes for the screws do not align with those of the dresser. therefore they are not usable. They are clearly from a completely separate furniture set.
-

Regards,

**** ******

Business Response
Date: 11/08/2022
Hello ****. We have attempted to reach you multiple times via phone call and email to discuss a resolution for missing support beams. Steve B**** is our claims specialist and Greg H****** is our General Manager at our ************ location. Please give us a call at 610.499.2021 and ask to speak with Greg or Steve. I listed their emails here as well: *********************** - **********************
Customer Answer
Date: 11/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
- we reported the missing parts within 24 hours of our move
- the missing pieces, 2 support beams that connect a dresser and mirror, have not been delivered
- the company provided replacement parts that were incorrect and not functional. The replacement parts do not meet the structural specifications of our dresser and were the wrong color. They were clearly from another piece of furniture.
- the company has failed to provide us a compensation in the amount to replace our furniture which is unusable without the support beams.
Thank you for your time.

Regards,

**** ******

Business Response
Date: 11/28/2022
Hello ****. Thanks for following up again with us on your complaint. As a reminder "If damage is caused by our service, TWO MEN AND A TRUCK reserves the right to repair the damage(s) in question". You have not allowed our professional furniture repair vendor to enter your home to resolve this damage. We are more than willing to send our repair vendor to your location to complete this repair as soon as possible. We believe this is a reasonable request as we are attempting to resolve this complaint and resolve this damage. Please give us a call at ###-###-#### to get scheduled for a repair appointment.
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/29/22 - Broke valuable lamp, ran over and destroyed outdoor lamp post. Left exposed wires in front yard due to downed lamp post. Company was told about damages and exposed wires. Have been calling twice a day since this occurred. Have been told each time that the manager will call me “right back.” He has never called back. I continue to call with no response. Its been almost a week now. I have relayed all info to multiple employees. This is a hazard to the young children in the neighborhood! They ran over a lamp post and left wires exposed! And now they refuse to answer my calls and be held responsible for this! I need a new lamp post installed and compensation for the other lamp they broke. I would also like a full refund at this point for the utter stress they are causing by ignoring me and refusing to deal with this. On top of all of this, one of the men had diarrhea in BOTH houses, the house we were moving from and the house we moved to. He was absolutely vile and left literal poop all over the toilet in my new house. He left toilet paper all over the floor. This was DISGUSTING, vile and unacceptable. It was APPALLING. These men were rude, disinterested in their job, lazy, slow moving, apathetic and unapologetic about the property they destroyed. I please need your help in getting my lamp post replaced and a refund. Thank you!
Business Response
Date: 10/13/2022
******,
We are aware you have been working with our local operations manager, Rayvon. We confirmed with the local team that they are in the final stages of settling all damage claims including getting the outdoor lamp post professionally replaced. We truly apologize for the inconvenience, please let us know if there is anything further we can do to make this a positive experience.
Customer Answer
Date: 10/24/2022
Thank you so much! My apologies - I was waiting to give an official reply once they resolved this. I should have responded regardless with an update. The latest I have was on 10/14 they claimed a $300 check was in the mail to my home address. He said it should take 3-7 days to arrive. It’s 10/24 and I have not gotten the check in the mail. I will check again this afternoon. This $300 is for the indoor lamp.
There is also the matter of the lamppost. He claims this check is also “in the mail.” Unfortunately, this check is set to go directly to the handyman. This is not what I wanted but he did not confer with me first about this. He asked for an official estimate from the person who would fix the lamppost. I sent this to him and the total was $575. $300 of this was meant for me to actually purchase the lamppost and $275 is for the handyman to install. Without asking he apparently sent the entire $575 in the mail to the handyman. The handyman says he has NOT received anything in the mail as of yet. So where we are - these checks are both “in the mail.” I’m not super comfortable with a random handyman who I have never met having a $575 check mailed to him. This is not at all what I wanted or expected. I now have to trust that this man sends me (*******? Who knows?) $300!!! This makes no sense. Assuming he even gets a check in the mail. This was all handled so poorly. So as of yet - absolutely no money received. Thank you.
******
Business Response
Date: 11/08/2022
Hi ******, We do show record that the checks have been mailed. You should have received them by this date. If for some reason you have not please feel free to give us a call at ###-###-####. Thank you and we apologize once again for the inconvenience.
Customer Answer
Date: 11/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
The business set to replace the light post has not received the check. I asked that this be sent to me, as I am the one who will need to actually purchase the light post before he can install. This man (if and when he receives the check) will have to now ***** me so I can purchase the light post. This made me uncomfortable from the start because I am relying on a random man I have never met to ***** me money once he receives a check for a job he hasn’t even completed. This seems completely backwards. Regardless, he has not yet received a check in the mail. This is very risky, to pay a random third party before the work is done! Hoping he will do the right thing and ***** me money??? Why is it being handled this way when I specifically asked multiple times to please be at least sent the money for the actual lamp post so I don’t need to ask a stranger to ***** me. This does not make sense. This won’t be closed or settled until he receives the check, he ******* me money, and he actually completes the job he was paid for in advance. Let’s hope this is an honest company because paying this person beforehand, and having this random person now OWE ME MONEY is ludicrous. This is by no means settled, not at all. I continue to be disappointed and disgusted with Two Men and a Truck.

Regards,

****** *****

Business Response
Date: 11/28/2022
******,

We have confirmed with our finance department that the check has been mailed. Please let us know if there are any further problems.
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had contracted with Two Men and a Truck on 8/11/22 to move me from ***** **** to ********** ****. The estimate given was based on a previous move list that I had used from Two Men and a Truck from ******** to ***** a year and a half previous. The estimate given for the move was for the use of two men and one truck in the amount of 1290 - 1475 dollars for 6-7 hours. I had also given a 200 dollar deposit to secure the move and their services. I told them that my son and I would move all of the boxes and things that we could carry and that was done as I took two uhaul loads before the move.
On August 22,2022 the two gentlemen showed up on time and started loading the truck, they were unfortunately greeted by yellow jackets at the front door and we all were stung at the beginning of the move. This had slowed them down and they decided to use the garage door to exit instead of the front. This was no more steps involved then going out the front door. About two hours into the move the younger gentlemen started complaining about the move and was reluctant to do anything. Instead of removing doors and stair handrails he had us do it. In previous move by this company all of this was done and everything was put back in place. The younger gentlemen then presented me with another estimate saying that this was taking longer than expected and increased the price, I was very reluctant to sign this as I knew he was becoming lazy and did not know if he would even complete the move. He presented me with a new estimate of 1480-1665 and 8-9 hours. He also mentioned that the delay was due to removal of handrails and doors that they did not even do. Once they loaded up the truck and proceeded to the new house I stayed back and cleaned the rental and my son navigated the move into the new home. I received a text on my phone from the bank stating that I was charged 1922.50. This was not agreed to and the 200 dollar deposit was not even applied. Not even close to original estimate.
Business Response
Date: 10/12/2022
Hello ****, we have reviewed your recent complaint in regards to your most recent move on 8/22/22. We have spoken with your moving team, operations team and accounting department to confirm all details with your recent move. After speaking with our accounting department, we have confirmed that your $200 deposit was applied during your move. After arriving at your load location, our movers had discovered the yellow jacket's nest in addition to more items than the 19 items on your estimate. This nest had prevented our movers from using your front door as it was a safety hazard. After rerouting to use the garage door to stay away from this hazard, our movers had made a revision to the estimate for an increase in time needed to complete the move. The details for the revision stated it was due to: wasps and bees in entrance way, more items than expected and doors and rails need to be disassembled. Please see the attached documentation. After the move was completed, your son had signed off as your representative and confirmed all moving services are completed and authorized to collect payment for the total bill due.

We have attempted to reach out to you via phone call to resolve this issue and have not received a response. Please give us a call back at 513.769.6683 to resolve this issue.
Customer Answer
Date: 10/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** *****
Customer Answer
Date: 10/13/2022
I have attempted in the last 24 hours to reach out to Two Men and a Truck five times. I left two messages by voicemail and two with their office secretary and was disconnected once. The statement by this company is not true. They never removed handrails or doors, I had to do this yet they claim this is the reason for rate increase as well as them having to go out a different door causing more time. The length of the house in the front avoiding yellow jackets and going to garage is the same distance. Despite this they claimed that my son was my representative. This is not true. He was at the new house yes, and they asked if he was in charge and he said no. The reason being was that my husband was on the premises as well and the movers did not speak once to him about the move or a third increase in price. My son was the only one at the home at the end of the move as my husband was coming back from the rental. The movers wanted my son to sign the paperwork and he said no. They said it was for the completion of the move and that was all as they wanted to leave. My son then heard them calling someone and giving them my credit card number then they left. I then received a notice on my phone that I was charged an amount not agreed upon or discussed with me, my husband, or my son. They stated that my son was my representative and this was ok with them to charge my card. He is not an authorized user on my card and once again was not a representative of the move or given that authority. The movers tried to get him to sign other paperwork releasing responsibility on moving certain items down the stairs and wanted him to remove handrails and he declined. I really don't know why they kept after him as once again my husband was present. I have the receipt for the move where they claimed to have given me 200 dollars credit and they did not. When I complained to the mover about the charge on my card he said he was there for 10 hours. The rate was 185 per hour form both men. This would put the bill at 1850 less 200 dollars that would be 1650. But once again no one in my household approved this amount and this was never discussed with any of us. The only increase was discussed two hours into the move after everyone was stung by yellow jackets and the young man complained constantly about the job and how terrible it was. He did nothing but complain and this resulted in nothing but a bad result. I should not have been charged more than the second increase and I should be credited accordingly. I reached out to the office on August 23,2022 and never heard back from them so no effort on their part to resolve the issue.
Business Response
Date: 10/20/2022
Hello ****. I have been informed that you have spoken with our General Manager at our location and we have refunded 1.5 hours or $277.50. Thank you for bringing these concerns to our attention and we are thankful we have come to a resolution of your complaint. Please give us a call at ###-###-#### if you have any additional questions or concerns.
Customer Answer
Date: 11/04/2022
I am writing this in response to voicemail left yesterday on my phone. I am definitely not satisfied with resolution as I have still not received my refund. Thank you, **** *****
Business Response
Date: 11/08/2022
Hi ****, we have confirmed that your refund was processed. Once again we apologize for the inconvenience, please let us know if there is anything further we can do to assist you.
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This past April I hired Two Men and a truck to move me on ********* **. I paid them $2,600.
When they were moving my **** ******* jukebox I told them to be very careful. I told them it has wheels but not to roll on concrete but they did anyway. They ran over the cord and tore it up. I showed them it worked before they moved it. It does not work now. After several conversation they kept saying they would fix it. Then he was on “maturity leave”. This past Tuesday they said they would not fix it. My husband gave that to me as a birthday gift and has now passed. Please help.
They also tore my dresser, sofa, and DVD cabinet. Damaged my wall but did send someone to repair but just colored the scratches and did not repair the damage! Please help me with this matter.

Regards,
******* ******
Business Response
Date: 10/03/2022
Hello *******, we understand your frustrations with your recent damages. After speaking with our ********** management team, it appears we have repaired or closed out these claims. We had our professional repair vendor, ******* *******, arrive on-site to restore the damage done to your dresser, sofa, DVD cabinet and wall.

In regards to your jukebox, during your initial phone call you had stated you didn’t know why it wasn’t working. After reviewing your paperwork and speaking with our moving team, we had determined you had signed a release of liability for mechanical conditions unknown on the jukebox during the day of the move. After our claims manager had made you aware of this signed Release of Liability for the Jukebox and that we would not be paying out for this item, you had claimed our moving team ran over the cord.

This release of liability document stated “Customer hereby releases TWO MEN AND A TRUCK® and all its employees from all liability and damage claims associated with any of the activities described in this Release of Liability - ******* Jukebox Mechanical Condition Unknown.”

Please give us a call at ###-###-#### if you have any additional questions or concerns.
Initial Complaint
Date:09/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contracted with company with an estimate of approx. $4000. Company charged over $8000 instead. Company also mixed our items with other customers' items. We are missing items and we had items delivered that do not belong to us.
Business Response
Date: 09/19/2022
*****,

Unfortunately we do not have any records in our system under your name or phone number. Could this have possibly been another franchise that completed your move or would there be another name or phone number that your account may be under? Please let us know so we can further assist you.
Initial Complaint
Date:09/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/31/2022
. This is extremely poor customer service that is headed to be service fraud .on a move from ********* ** to ******** ** on 7/26/2022, I did not get good customer service from 2 men and a truck ********** **. several items were broke, most noticeably An almost new *** ******* ** *** *** television that is no longer usable. Also, worth noting I purchased insurance as part of the move to cover damage. On that day the mover in charge took pictures of the damaged tv and filed a report. Kyle B****(********** Ops Manager) was also present to view the damaged TV. Since then I have made at least 10 calls to the ********** office and have talked with Kyle b**** on 2 occasions Each time he indicates it will be resolved in a day or two. He has never returned a call. On 8/29 I filed a complaint with 2 men and a truck via the online Website and did get a response from Kristine P******* Apologizing for the issue but offering no resolution to address it.
It has now been over 5 weeks since the damage occurred and there appears to be no resolution in site. nor has there been any action from the company, So I must escalate the problem and shed light on the facts. Now I will1) file a formal complaint with the ********** BBB, 2) file a petition with ********* County Small claims court for $3,000 3) submit negative reviews on social media outlets.
Business Response
Date: 09/07/2022
*** *****,

We appreciate you bringing this concern to our attention. We have confirmed that you spoke with our operations manager Kyle B**** on Friday September 2nd and was able to reach a resolution. We truly apologize for the inconvenience and are happy we was able to resolve this matter for you. if there is anything further we can do please fell free to give us a call at ###-###-####.
Customer Answer
Date: 09/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** * *****

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Two Men and A Truck is BBB Accredited.