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Business Profile

Property Maintenance

ES Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Complaints

This profile includes complaints for ES Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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ES Properties has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • ES Properties

      2616 Short Vine St. Cincinnati, OH 45219

    • ES Properties

      885 Zan Court Apt 1 Cincinnati, OH 45226-1330

    • ES Properties

      310 Oak Street Cincinnati, OH 45219

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      We received a limited breakdown of charges removed from our deposit on **** ********* *** *** * and we need to dispute them.

      The oven/stove, under kitchen sink and the bathtub charges to my understanding are you saying we didn’t clean these areas when in fact these areas were dirty when we moved in and were listed on our list. We cleaned them better than we got them 3 years ago. We will need these charges reversed and paid back to us as soon as possible.

      Now I’m not understanding the charges for the carpet as we had them professionally cleaned and they had no stains on them. Can you explain these charges for the carpets?

      Thank you
      ****** *****

      Business Response

      Date: 06/04/2024

      Carpet was clean as ask but the small of pet was very strong and had to replace the carpet because we could not get the smell out. 

      Customer Answer

      Date: 06/07/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      I spoke with a representative of ES properties and they have still not given me a breakdown of the cost to replace the carpet that they said smelled after I had it cleaned professionally. He said he will try but he hasn’t responded back as of yet and I’m still waiting on a check for two of the charges he charged me out of error. I was told I would get a call or email by 6/5/3024 but I haven’t heard from them at all. 
      Regards,



      ****** *****

      Business Response

      Date: 06/11/2024

      I have attached the invoice for the amount we paid to have the new carpet installed in unit **** ********* *** **** on 04/15/2021 before ******, ******, and ******** ***** moved in. After living in our unit for 3 years, we had to replace the carpet even though its lifespan is supposed to be at least 5 years. To break down the charges, when the new carpet was installed on 04/15/2021, we were charged $1,324.61. Dividing the total cost by the 5-year lifespan results in $264.92 per year. Multiplying this by 2 equals $529.84. If you have any additional questions please don't hesitate to contact me.

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a carpet cleaning per our lease and they replaced the carpets and charged out security deposit. So wr are out our full security deposit plus the 190.00 paid to have the carpets cleaned. We left thus apartment cleaner thawhen we first moved in.

      Business Response

      Date: 06/04/2024

      Tenant is unhappy of charges on deposit letter we had to replace the carpet because the of the smell of pet urine wasn't coming out.

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beginning the last weeks of December, I was in contact with ES Properties for a rental. I was advised I needed a 600 credit score. Once I paid off some debt I reached a score of 603 and then applied. I spent the $50 with the intent to move in, since I met all criteria. Not only was it difficult to get responses but mislead me into paying the fee and then said I could be approved with a co-signer or double deposit. When I tried to have the process started to move in, they said I was not able to. I was given false hope to go back and forth just to have my money stolen for the application even though I should have been approved. I need all my funds to find a place. I have included a Word Document of our on going conversation.

      Business Response

      Date: 01/12/2023

      Thank you for the information. We were upfront with you regarding what our screening covers and do have a strict 600 credit minimum for all of our units. After processing your application through the third party, your score came back below our minimum requirement. We do occasionally do some overrides, but unfortunately, you did not meet the criteria for that. While we would love to have had you move in the unit, we do have to follow our screening criteria. We pay a third party to run the application. It states on our website how the application fee is non-refundable. We also took the time to process the application, review the results, etc.

    ES Properties is NOT a BBB Accredited Business.

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