We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Mad Ladder Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They approached us about having roof done. Had me sign a contract and worked with our insurance company. Sent an agreement via email to sign and gave an install date of 11/11/2024. On 11/08/20224, they sent an email stating that they couldn't do it for the agreed contract invoice. They were to take the $750 that the insurance was to provided and allow us to make 18 payments of $211.94. They are asking now for $3000.00 up front and make 18 payments of $150 a month. All of this is after they took existing shingles off my roof for "testing" they stated that the insurance company requires. Here we are heading into Winter and I will now have to go through with a damaged roof and more issues due to this practice. I have a signed agreement and an invoice outlining all of this.

    Business Response

    Date: 11/11/2024

    As outlined in the attached invoice, Mr. ***** was required to make an initial payment of $985.08 in order to begin the project. Although the homeowner signed the contract, he subsequently declined to fulfill this payment obligation. Unfortunately, as a company, we cannot proceed with any work unless the terms of the contract are met.

    In an effort to accommodate Mr. *****, we went beyond our standard policy and offered a no-interest payment plan to assist with the payment. Despite this, Mr. ***** once again expressed his inability to meet the financial requirements for the job. As a result, we presented an alternative proposal, which included a higher down payment due to concerns raised by his failure to pay the initial invoice.

    Regarding the removal of shingles, this was a requirement stipulated by Mr. *****’s insurance carrier and was necessary for the progression of the work.

    Given the ongoing issues with payment and communication, we are unable to continue working with Mr. *****.

    Sincerely,  
    J*** C******  
    Mad Ladder Roofing

    Customer Answer

    Date: 12/17/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    I want the contract voided since they want to accuse me of not being able or willing to pay. They made the agreements and cancelled 3 days before installation. I had to continuously reach out to them for answers and did my due diligence to stick with them through all of the unanswered calls and emails. I do not want to deal with this company but I do want the papers they had me sign voided. They are making a slanderous judgement on me as I told them I took a second job to assure no payment would ever be missed. 




    Regards,



    ***** *****

    Business Response

    Date: 12/27/2024

     

    In response to the question have we ever been paid by the homeowner or his insurance company the answer is no. We have not received any money from the homeowner or the insurance company!

    I have never heard of an insurance company paying a contractor directly under any claim a homeowner has filed for his insurance policy. And again I can not start work on any project that I'm told by the client that he doesn't have any money to pay us for our work.

    The claimant (homeowner) was paid by his insurance company for the roof and he spent the money.

    Please end these baseless accusations.

    Truly yours,

    J*** C******

Mad Ladder Roofing is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.