Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tire Discounters, Inc. has 199 locations, listed below.

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  Tire Discounters, Inc.

  200 W 4th St Cincinnati, OH 45202-2775

• 

  Tire Discounters, Inc.

  10530 Westport Road Louisville, KY 40241

• 

  Tire Discounters

  6242 Lee Hwy Chattanooga, TN 37421-2997

• 

  Tire Discounters, Inc.

  4465 Feedwire Rd Dayton, OH 45440

• 

  Tire Discounters

  1050 Gemini Pl Columbus, OH 43240-6091

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23/2023 I was quoted a price on a set of tires. The price I was quoted was $393.00/tire. I then ordered the tires at that price. When the tires arrived they were a lesser grade than I ordered. Tire Discounters then re-ordered the correct grade. They then charged me $419.00/tire. I want an refund of $111.80 (including tax).

  Business Response

  Date: 10/06/2023

  We apologize for the error in pricing, however, I'm seeing a refund of $111.80 was credited back to your credit card on 10/3/23. If you have any questions or concerns feel free to reach out to us directly at [email protected]. Thank you!

  Customer Answer

  Date: 10/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****
  

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a tire repaired on 08/23/2023 for a charge of $32.78. I was told the repair should last as long as the other 3 tires because of the way they repair tires.
  
  Noticed a few weeks later the tire was losing air pressure.
  Removed the tire to see if anything had penetrated the tire, nothing was there.
  *** came and put the spare tire on because the jack from the car failed.
  *** also checked the tire and nothing was in the tire to cause air pressure to be reduced. *** pointed out the repair from 08/23/2023 was failing.
  
  I returned to Tire Discounters store *** on ******* *** on 09/25/2023 and they charged me to fix their mistake a charge of $41.72.
  
  I would like either one of these charges to be returned. I do not believe it is good business practice to charge for a service that was not performed properly twice. I really hope this last repair holds as well.

  Business Response

  Date: 10/02/2023

  Thank you for reaching out and making us aware of this situation. It is uncommon to have an umbrella patch fail but we'd be more than happy to look into it for you. However, I am unable to find either service in our system. If you could please email me at [email protected] with the name and phone number listed on those invoices, I would greatly appreciate it. 

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ***** **
  

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 23, 2023 at approximately 2:47 pm, I was treated unethically and with predatory practices. I was quoted prices for services that were not needed and told that they would not assist me unless I had the services done. They quoted me one price and then when I asked questions, they increased the prices when I was in a very vulnerable situation (immobile based on my tire). I am afraid that Jerome will try and retaliate, please keep my information private from him. I would like a call back from the corporate office.

  Business Response

  Date: 09/26/2023

  Thank you for reaching
  out to us! We have created a customer service escalation ticket for the
  regional manager to review. For your records, the customer case # is **********.
  Please allow 48-72hr for the regional manager to review the case and reach back
  out to you. Thank you for being a valued Tire Discounters customer, we will be
  in touch soon!

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my *** to Tire Discounters on ****** Lane in *********** for an oil change. They say
  they discovered an oil leak and that I needed a new oil pan. They said that they didn't cause the
  leak and blamed the previous oil change which took place in December of 2022. This is ridiculous given:
  (1) there were no leaks in my parking space for the 9 months between oil changes (I have pictures); (2) I drove the car for 9 months with no problems and no low-oil signs;
  (3) Tire Discounters did not report a leak upon first inspecting the oil plug and pan, even though,
  according to their policies, they conduct an underhood inspection upon arrival; and
  (4) they conducted two oil changes-- one where they broke the oil pan and then the one after the oil
  pan was fixed.
  
  I needed my car so I ordered an oil pan, and they installed it without charging me for the labor. However, they did not pay for the parts. I would like to be reimbursed for the parts. I was also without a car for 11 days.

  Business Response

  Date: 09/26/2023

  According the case you previously opened for this issue you have spoken to both the Regional Manager and the Zone Vice President over this store and have agreed to a resolution. Prior to ever performing work on your vehicle our technicians made you aware of the leak and showed you what the problem was. This is not an issue our technicians caused but as a customer courtesy we have offered to waive the labor fee associated with replacing the oil pan. 

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  As *** ******** knows via a separate email, the Regional Manager and Zone Vice President did not "talk" with me.  They shouted over me, interrupted me, and ultimately hung up on me.  Both know that I want Tire Discounters to pay for the damage they caused.  I am not even asking for compensation for the 11 days without my car.  I am just asking them to pay for the damages their technician caused.

  Again, I went in for an oil change.  The oil level was fine, and there were no leaks.  The Tire Discounters technician examined the car and then drained the oil and changed it.  When they completed the oil change, the technician noticed the leak and then said they broke the oil pan but blamed the breakage on the previous oil change tech.  That previous oil change was nine months earlier.  A leak of that magnitude would have drained the oil in nine months; it certainly would have drained the oil level.  Tire Discounters broke my oil pan, and they should pay for that.

  
  
  Regards,
  
  
  
  ******* ******
  
  

  Business Response

  Date: 10/02/2023

  The customer came into
  the shop at 1130 a.m. There was a delay with another vehicle at the time, so
  the service technician was unable to begin working on his vehicle until 1230
  p.m., during the interim the customers’ tires were rotated. At 1230 p.m., when
  the service technician was able to begin, he observed evidence of a preexisting
  leak, took pictures, and notified the customer. The pictures show contaminated
  oil (oil mixed with dirt, dust, and road grime) on the bottom of the oil pan as
  well as oil running down the skid plate. This indicated that the oil leak had
  been present for some time before bringing the vehicle to Tire Discounters. The
  customer was brought back into the shop to witness the leak. The customer
  requested that we move forward with the oil change and determine the cause of
  the leak. After our investigation, it was determined that the leak was caused
  by an issue with the drain plug being stripped, we assume, by the prior quick
  lube the customer had visited. A representative of the quick lube the customer
  visited prior came to inspect the car but stated that since the plug had been
  removed, they were denying responsibility regardless of the evidence. Our
  regional manager decided, because of the customers’ service history with Tire
  Discounters, that he would offer to not charge the customer labor to fix the
  leak if the customer agreed to pay for the part. Unless the customer has
  decided to take the offer given to him as a customer courtesy, Tire Discounters
  considers this matter closed. 

  Customer Answer

  Date: 10/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ******

  This response is so poor it is comical.  Tire Discounters (TD) has written in both responses that they didn’t do the oil change because they observed a leak.  After the first response, when I pointed out they had performed two oil changes according to their receipt, they now claim I asked them to do an oil change as a diagnostic.  What reputable shop anywhere in the country would perform an oil change as a diagnostic?  That’s crazy.  What sane customer would go to a tire and oil change place for a diagnostic like that?  That’s also crazy.  More than that, they write in both statements that they observed the leak already.  Since it was the drain plug, it would be pretty obvious from simple observation that that was where the leak was… if there was a leak at that time.
  
  TD also now adds two pictures, purportedly of my car, that I have never seen before.  I don’t think the responder realizes that I kept the broken oil pan and bolt.  I have attached pictures of both.  Note that the oil pan is dirty but looks nothing like the picture provided by TD, either in the form of the oil pan or the level of dirt.  Again, it’s obvious I haven’t cleaned it because it is still dirty, but there’s no contaminated oil.  Look, too, at the corners of the bolt and imagine how much force the TD tech must have put on the bolt to round those corners.  That’s malpractice.  The bolts in the TD picture and the bolt from my car are also obviously not the same.
  
  Also attached is a screenshot of the text your desk person sent, giving me photos of the leak.  Note the time stamp is 1:12pm—that’s 42 minutes after you wrote that they began working on the car.  It’s actually 50+ minutes after starting on the car.  I watched, and they had finished draining the oil and were working on the oil change around 12:15 or 12:20— my wife happened to text me, asking what was taking so long, and I looked into the bay around then and texted her back (time-stamped).  But even 12:30pm to 1:12pm demonstrates TD’s story is a lie.
  
  The pictures the desk person texted me are important as well (attached in a zip file).  I recently noticed that they are jpegs, taken with an ******.  Apple has a feature that includes “Live Photos” with three-second audio and video clips.  The clips are from a supervisor talking to the TD technician.  The supervisor is telling the technician what he did wrong on the oil change.  Here is what can clearly be heard on the pictures: “Supervisor: over slip of the wrong thread pattern [unclear]”; “Supervisor: You stripped the oil pan. Tech: ok.”; and “Supervisor: you get your shit suuuuuued.”  I sent these videos to Melanie Robinson, the TD representative responding here, last Wednesday but have heard no response.
  
  Ultimately, it’s clear that the TD tech drained the oil while working on another car.  The TD tech then started replacing the oil around 12:20 or 12:30 at the latest (TD’s estimate).  The TD tech over-wrenched the bolt after putting it in incorrectly (see the picture with the rounded-corners bolt).  The supervisor himself said that the tech stripped the pan and told the tech to be careful because they would get sued.  TD cannot explain why the oil level was fine in the car when I brought it in.  TD cannot explain why there were no leaks on the ground from a possible leak, and TD now offers pictures of a car part that obviously doesn’t fit my car, which is outright fraud.
  
  I would like for TD to pay for the damages your store caused.  It’s more than $480.  Also, your store actually didn’t rotate the tires. They couldn’t remove the *** locks.

   

  Business Response

  Date: 10/19/2023

  We did perform an oil
  change on the vehicle after notifying *** ****** of the leak. To determine if
  the leak was coming from the plug or elsewhere, we had to start to remove the
  bolt from the pan. This would be able to tell us if we had a thread problem, gasket-related
  problem, loose plug, etc. for example, if it was just a broken drain plug
  gasket, we would of course have been able to remedy that with a simple gasket
  replacement. As we found out it was stripped/messed up threads on the drain
  pan.  The pictures speak for themselves
  as were taken by the regional manager while observing the car in person. These
  are the photos of his vehicle. The bolt showing some wear on it in the corners
  is normal on any oil bolt. This is not an indication of over torquing or
  rounded corners as the customer explains. The bolt was initially extremely hard
  to remove, but after the initial hardness, it was very easy to come out
  indicating damaged/stripped threads.
  
  The ****** live photos *** ****** refers to in his second paragraph were sent to him at his request so he
  could get them to the previous oil change place, and they could determine the
  next steps. The timing of the events is a rough estimate provided by me based
  on conversations and investigations performed on-site by the regional manager in
  speaking with the service manager, the service technician involved, and the sales
  manager who was in communication with *** ******. This was after *** ****** had
  already reviewed the leak under the car prior to us working on the car. We
  started working on the car roughly at 1230 p.m. for the oil change process
  which included the initial lifting of the vehicle, seeing the leak under the
  car, conversing with *** ****** at the car about it, getting approval to
  proceed, identifying what had happened, and then speaking with *** ****** again.
  It is totally reasonable to conclude this took a significant amount of time
  (maybe 30-42 mins?). 
  -First clip: The
  service manager is heard saying “over, or wrong thread pattern bolt” This was
  in relation to what could have caused the problem. Possible someone installed
  an oversized or wrong thread-pitched oil pan bolt. Again, this was a possible
  assessment of the situation and not an indication of what we had done, at the
  time that point in time we had not tried anything. The regional manager
  confirmed with the store at the time and again when the BBB complaint was
  opened, that we never tried any other bolts or an oversized bolt.
  -The second clip: “Stripped
  the oil pan out, okay.” This was a clip of the service manager continuing the
  explanation of the findings to which the sales manager responded with, OK. This
  was done so that the sales manager had the right information when he continued
  our conversation with *** ******, who was still in the store at the time.
  -The third clip:
  It’s recorded saying “get your shit sued”. I assume this is the continuation of
  the conversation between the sales manager and service manager during the picture-taking
  process. Not sure what this is related to other than speaking with the sales
  manager about the customer potentially suing the other place if they don’t
  agree to pay. This is an assumption.
  The store didn’t drain
  his oil while working on another car. They showed him the vehicle prior to
  working on the car per policy. A slightly rounded corner on an oil drain bolt
  isn’t indicative of us overtightening the bolt at any point. Again, this was
  the first time he had ever been to us for an oil change. The only wrench we had
  ever put on it was to loosen the bolt from the pan AFTER getting permission
  from *** ****** to proceed with working on the car after notifying him of an
  existing leak. The picture of the underside of the car as well as the oil
  around and on the pan indicate there is leaking oil on the car prior to us
  servicing it. The oil leak goes far back on the skid plate indicating the leak
  has been present for some time and is pushed down the underside of the car
  while moving.
  
  In conclusion, Tire
  Discounters has investigated this matter thoroughly, found no wrongdoing by the
  store or our technicians, and has offered the customer a resolution as a
  customer courtesy. Tire Discounters considers this matter closed and will not
  investigate it any further. 

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ******

   

  I  have several questions for Tire Discounters (TD) following their last rebuttal:
  
  (1) TD writes, "The bolt was initially extremely hard to remove, but after the initial hardness, it was very easy to come out indicating damaged/stripped threads."  Was this after your technician performed an oil change and broke the oil pan?  If not, why was a "diagnostic oil change" needed since removing the bolt indicated "damaged/stripped threads"?
  (2) Similar question--- TD writes, "Possible someone installed an oversized or wrong thread-pitched oil pan bolt. Again, this was a possible assessment of the situation and not an indication of what we had done, at the time that point in time we had not tried anything."  Why was a "diagnostic oil change" needed if your technician could see at the time what was wrong before you "had... tried anything"?
  (3) Why would a "diagnostic oil change" be needed to determine where a leak was, especially when it was at the the bolt?  The oil level was fine so what would replacing the oil to the same level do?
  (4) TD writes that I asked for the "diagnostic oil change".  I did not.  However, if your contention is correct, why are there no notes on the receipt that I asked for the "diagnostic oil change"?  What reputable business changes the oil in an obvious leak (your words) without documenting the customer asked you to do it?
  (5) According to the receipt, the oil filter was changed in both oil changes.  If the first was only for diagnostic purposes, why change the filter?
  (6) TD blames the previous oil change for the broken oil pan.  That oil change was in December 2022, nine months prior to TD actually breaking the pan.  If TD is correct, why was the oil level in the car normal, especially when TD is trying to say that so much oil already leaked?  Why were there no oil spots on my driveway where the car is always parked?
  (7) Why does your picture of an oil pan and bolt not look like the picture I provided of the oil pan from my car---the oil pan your technician put in my trunk that matches the oil pan I bought?  
  (8) Why did your regional manager yell at me, interrupt me, and try to goad me into suing you so I would be off his plate?  He stated that you get sued all the time and have a bunch of lawyers at the ready.  Is that good practice?  Also, why did your vice president (Tripp whatever) scream at me, interrupt me, and then hang up on me, after telling me about his "sweet ******"?
  (9) Why does the chronological receipt have a note about the oil pan that comes AFTER the first oil change, when your technician destroyed it?  Again, your receipts are chronological.
  (10) TD contends that the car came into their shop with an obvious leak that was caused 9 months prior by another shop.  TD originally contended they saw the leak and stopped all work until the oil pan was fixed.  I pointed out the receipt had two oil changes, so TD then contended that they encouraged me to and I authorized a "diagnostic oil change" to find the leak.  This explanation defies common sense as the above questions should demonstrate.  Isn't a much better explanation of what happened, one that is consistent with the timeline and the receipt, is that your technician performed an oil change and when finishing broke the oil pan?  Then, perhaps, your technician and/or the shop and management then tried to cover for their mistake, no?
  
  Final couple of questions: does TD compensate their customers for egregious mistakes like this or is the management completely corrupt and morally bankrupt?  If TD does make good on their mistakes, could you please pay me the $480 I am out for what should have been a simple oil change?
  
  

  Business Response

  Date: 11/03/2023

  Though we
  empathize with your situation, the pre-existing damage that was brought to your
  attention prior to us performing any work on your vehicle has been re-reviewed
  as a courtesy at your request.  We have provided proof that the damage was
  caused by service performed elsewhere prior to coming to Tire Discounters and
  consider this matter closed.  

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  To Tire Discounters: Could you please answer the following questions?  If not, why not?  Again, I would like to be reimbursed for the damage Tire Discounters recklessly inflicted on my car.  It's $480 to reimburse.  I am trying to avoid escalating this issue at a cost that would be much greater to Tire Discounters, but I am being left few other options.

  Sincerely,

  ****

  (1) TD writes, "The bolt was initially extremely hard to remove, but after the initial hardness, it was very easy to come out indicating damaged/stripped threads."  Was this after your technician performed an oil change and broke the oil pan?  If not, why was a "diagnostic oil change" needed since removing the bolt indicated "damaged/stripped threads"?
  (2) Similar question--- TD writes, "Possible someone installed an oversized or wrong thread-pitched oil pan bolt. Again, this was a possible assessment of the situation and not an indication of what we had done, at the time that point in time we had not tried anything."  Why was a "diagnostic oil change" needed if your technician could see at the time what was wrong before you "had... tried anything"?
  (3) Why would a "diagnostic oil change" be needed to determine where a leak was, especially when it was at the the bolt?  The oil level was fine so what would replacing the oil to the same level do?
  (4) TD writes that I asked for the "diagnostic oil change".  I did not.  However, if your contention is correct, why are there no notes on the receipt that I asked for the "diagnostic oil change"?  What reputable business changes the oil in an obvious leak (your words) without documenting the customer asked you to do it?
  (5) According to the receipt, the oil filter was changed in both oil changes.  If the first was only for diagnostic purposes, why change the filter?
  (6) TD blames the previous oil change for the broken oil pan.  That oil change was in December 2022, nine months prior to TD actually breaking the pan.  If TD is correct, why was the oil level in the car normal, especially when TD is trying to say that so much oil already leaked?  Why were there no oil spots on my driveway where the car is always parked?
  (7) Why does your picture of an oil pan and bolt not look like the picture I provided of the oil pan from my car---the oil pan your technician put in my trunk that matches the oil pan I bought?  
  (8) Why did your regional manager yell at me, interrupt me, and try to goad me into suing you so I would be off his plate?  He stated that you get sued all the time and have a bunch of lawyers at the ready.  Is that good practice?  Also, why did your vice president (Tripp whatever) scream at me, interrupt me, and then hang up on me, after telling me about his "sweet ******"?
  (9) Why does the chronological receipt have a note about the oil pan that comes AFTER the first oil change, when your technician destroyed it?  Again, your receipts are chronological.
  (10) TD contends that the car came into their shop with an obvious leak that was caused 9 months prior by another shop.  TD originally contended they saw the leak and stopped all work until the oil pan was fixed.  I pointed out the receipt had two oil changes, so TD then contended that they encouraged me to and I authorized a "diagnostic oil change" to find the leak.  This explanation defies common sense as the above questions should demonstrate.  Isn't a much better explanation of what happened, one that is consistent with the timeline and the receipt, is that your technician performed an oil change and when finishing broke the oil pan?  Then, perhaps, your technician and/or the shop and management then tried to cover for their mistake, no?

  Business Response

  Date: 11/10/2023

  Again, while we empathize with your situation, the pre-existing damage that was brought to your attention prior to us performing any work on your vehicle has been re-reviewed as a courtesy at your request.  We have provided proof that the damage was caused by service performed elsewhere prior to coming to Tire Discounters and consider this matter closed. 

  Customer Answer

  Date: 11/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ******

   

  Tire Discounters has provided no proof---none at all---that the damage done to the oil pan and plug prior to their store. In fact, they stated that the damage was clear immediately after pulling the drain plug.  Yet, the invoice has two oil changes on it.  Again, please address this inconsistency.  I do not want TD's empathy; I want payment of $480 for the damages they inflicted on the car.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14 my wife and I noticed on the back passenger tire we could not get air into the stem. I went to work and she took it to the tires discounters in ********** **, ******* ******** at 12pm. Upon arriving they inspected the tire we had issues with and determined one of our air stems caps , inside had got stuck inside the air stem and that was blocking us from being able to fill the tire, they removed it for free. Simple, the day following our rear drivers side tire all of the sudden goes from 34 PSI to 0. Our tires are almost brand new and there is no nail in our tire. We had ZERO issues with it before that inspection….

  Customer Answer

  Date: 09/21/2023

   
  Problem:
  I just submitted a complaint, I forgot to add my email. 9/14 wife and I noticed air stem was blocked by a plastic peace. I went to work, she took our SUV to ********* ******** tire discount *********** ** at 12pm. Upon getting there they inspected and told her the issue was a plastic part off of the inside of one of our air stems cap came off inside it and is blocking. They removed it for free and fast. The day following our drivers side rear tire that had ZERO issues before went from 34 PSI to 0. The tires are basically brand new. No nails in the tire. No nothing.
  
  
  Desired Resolution:
  Replacement
  

  Business Response

  Date: 09/26/2023

  Thank you for reaching
  out to us! We have created a customer service escalation ticket for the
  regional manager to review. For your records, the customer case # is **********.
  Please allow 48-72hr for the regional manager to review the case and reach back
  out to you. Thank you for being a valued Tire Discounters customer, we will be
  in touch soon!

  Business Response

  Date: 09/29/2023

  Date sent: 9/29/2023

  I apologize for the inconvenience, however, the Regional Manager has attempted to reach you several times since you've made us aware of the situation. If you could please return his calls, we'd be more than happy to address your issue. Thank you!

   

  Date Sent: 9/26/2023 8:50:59 AM
  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is **********. Please allow 48-72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to be repaired mid August because my engine light came on along with my temperature gauge breaking. I picked my car up and within 3 miles of driving it all the lights came back on the dashboard. I immediately reached back out to the business and there were more “repairs” that needed to be made. I was charged more money and yet again my dashboard was lite up. I personally spoke to the manager, ***** who I asked for a refund. ***** said to let them “see what we can do” and reassured me that he would make it “right”. I picked up my car, this is the 3rd time in less than a month. They did not repair my vehicle and they REFUSED to refund my money. ***** said he would ONLY refund my money if I went to the dealer and got my car repaired. I was never under contract nor did I ever agree to do business at a dealership, how can he say in order for a refund I have to go to a dealer. I went tire outfitters and instead of being honest they kept charging me and not repairing anything. ***** said they couldn’t repair my car so therefore i should get a refund. I gave them the opportunity to make this “right” and they have not. I want a refund, I will never do business with them again.

  Business Response

  Date: 09/08/2023

  Thank you for reaching
  out to us! We have created a customer service escalation ticket for the
  regional manager to review. For your records, the customer case # is ************
  Please allow 48-72hr for the regional manager to review the case and reach back
  out to you. Thank you for being a valued Tire Discounters customer, we will be
  in touch soon!

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 I took my ******* ******** in to Tire Discounter ************, ** **** ****** ****** to have a tire inspected due to repeated low pressure reading. I dropped the vehicle off and was advised the stem needed to be replaced on the tire. I consented for the work. When I picked the car up, as I started driving and almost at home, sensors started to light on the dash. Tire pressure reading 55 PSI (normally 35) and sensor stating warning that PSM could not be activated-nor could I take the car out of sport mode-resulting in the vehicle riding low and scraping curb. The following day I go back to tire discounter and explain only to be told by the employee that they never touched my tire-which was not true. I was later informed they could not fix the issue and I would have to take the car somewhere else. I did just that. The other repair shop stated that as a result of the car not being placed on a lift system and the sensors not being deactivated, compressors and struts were ruined resulting in almost $7K of damage that Tire Discounters refuses to take owner ship for. I have attempted to contact the Tire Discounters multiple times and they still refuse to cover cost of damages resulting from their neglect.

  Business Response

  Date: 09/08/2023

  Thank you for reaching
  out to us! We have created a customer service escalation ticket for the
  regional manager to review. For your records, the customer case # is ************ Please allow 48-72hr for the regional manager to review the case and reach back
  out to you. Thank you for being a valued Tire Discounters customer, we will be
  in touch soon!

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue1:
  
  What their salespeople say is included in the price, vs what is actually added to your bill are two different things. After a challenging conversation about my options w/ a salesman there, I decided on what tires I needed for my situation. Since I bought tires there recently, and needed a replacement (major puncture in one due to foreign object on the road) and didn't have roadside protection, when the salesman quoted the work, I confirmed with him that I wanted roadside protection in which he assured me has been included in the total bill. I definitely wanted that insurance given my situation, so I probably asked twice over the course of the conversation and he confirmed it's part of the total bill.
  
  Fast forward to when the car was completed, I noticed while waiting for the techs to bring out my car that the bill said I declined roadside protection?? I asked the new salesperson what's going on and then he said 'let me see what I can do'. Which in the end means, you're now going to have to pay for it. And by the way, he quoted a price much higher than what I distinctly remember the original salesman quoting me that again was quoted as being included. I left frustrated and won't return to this shop ever again. The whole process was quite deceptive sales practices
  
  Issue 2:
  
  On my bill I see under 'TD Oil Change Service - Full Synthetic' tire rotation fees of $19.99 and 'Underhood Inspection' of $14.99. First, tire rotation is free when you buy tires here - which was my case for this new tire and for the current tires I had on. This under the hood inspection is also completely unnecessary fluid checks I certainly would have opted to not pay. I can do these simple things like checking air filter and washer fliud.

  Business Response

  Date: 08/31/2023

  Thank you for reaching
  out to us! We have created a customer service escalation ticket for the
  regional manager to review. For your records, the customer case # is **********.
  Please allow 48-72hr for the regional manager to review the case and reach back
  out to you. Thank you for being a valued Tire Discounters customer, we will be
  in touch soon!

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  
  I'm rejecting because the message by Tire Discounters is only a status update and will wait further details after Tire Discounters reviews the case.

  
  Regards,
  
  
  
  *********** ******
  
  

  Customer Answer

  Date: 09/15/2023

  A regional manager called me and I reiterated the situation to him and he reviewed the receipt against the services rendered. 
  

  After reviewing, he verbally acknowledged that several charges were incorrectly billed in the invoice. 
  

  To rectify, he said he’d contact the store directly and have charges reversed and they should show up on my card in 3-5 business days. That time has since passed, and no charges have been reversed on the credit card charged. 
  

  This case is still open.  My next steps if not resolved in the next 5 days will be to also dispute the charges with ***** bank. 
  

  Again, this case is not resolved  

   

  Business Response

  Date: 09/21/2023

  I apologize for the miscommunication but refunds take anywhere from 7 to 10 business days to be processed. However, I was able to have this situation expedited and a refund of $37.60 was released to your credit card today. If you'd like a copy of the refund receipt please let me know by emailing [email protected]. Thank you for your patience and understanding while we worked to resolve this issue for you. 

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *********** ******
  

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the lifting of the car the mechanic did not look underneath of the car to correctly install the lift, resulting on damaging the side panel or rocket panel. This model is low by factory and is not the first time that this happens, I know because I already fixed. I am experienced auto mechanic, I did this job before the military. Mechanics usually don't care about this stuff but I do and want them to pay me for damages or they have to fix it.
  Thank you,
  *** ************  *******  **** ******** ***

  Business Response

  Date: 08/17/2023

  Thank you for reaching
  out to us! We have created a customer service escalation ticket for the
  regional manager to review. For your records, the customer case # is ************ Please allow 48-72hr for the regional manager to review the case and reach back
  out to you. Thank you for being a valued Tire Discounters customer, we will be
  in touch soon!

  Customer Answer

  Date: 08/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ***********
  

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Good afternoon,
  
  I will like to know the status of my complain about the damages on my car during a repair at one of your facilities. I even to the sales person to watch my car, because I knew, mechanics don't care and they use the lift legs without checking that is in the right position. Thank you for your attention and have a great day.
  
  very respectfully,
  *** ************ *******
  
  
  
  
  

  Business Response

  Date: 08/29/2023

  According to the case notes, our compliance team is reviewing both the video footage pulled from that location and the estimates you submitted. Once their investigation has been completed the Regional Manager will be reaching out to you with a resolution. Thank you for your patience in this matter.  

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ***********
  

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I am writing back because, after I accepted the company response,  they looks like stop moving forward. Thank you.
  

  
  

  **
  ******* 
  
  * Has the company addressed the issues of this dispute?
  I haven't received notification from the company in relation to this case, and I would like to know the status of my complaint.
  * If not, why?
  No one has called me, not even the store manager, he called last week telling me that they have to check the security cameras. That is not fair, I am in the military, moving soon, and who is going to pay for the damages? They need to approve the repair, or at least pay me so I can fix it.
  * If an offer of resolution was made, has the company fulfilled the proposed offer?
  I haven't received any offers. This is not acceptable, I even told the salesperson to watch my car, because I knew, the mechanics didn't care and they used the lift legs without checking that they were in the right position. Thank you for your attention and have a great day.
  

  
  

  
  
  
  Regards,
  
  
  
  ******* ***********
  
  

  Business Response

  Date: 09/08/2023

  According to the notes on your case, a refund request was submitted on your behalf on 9/5/23. Please allow 7-10 business days for that refund to be processed. Again thank you for your patience while we work to resolve this issue for you. 

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ***********
  

  Customer Answer

  Date: 09/08/2023

  Okay, they say they are going to refund me for what? For repairs that didn't work or fixed my issues and let my car with the damaged that was created by the business.  They should refund me for the non repair, because they csr still have the check engine light on, and at least paily for half of the body repairs.  Thank you.

  ******* *

  Business Response

  Date: 09/11/2023

  The complaint that you filed is regarding the damage that was caused by lifting your vehicle. We have addressed and resolved your complaint by issuing a refund of $1,261.62. Which is the total amount for repair at Ingram Collision Center, according to the estimate you provided. If you have anything additional you'd like addressed, please let either the Regional Manager or the Zone Operations Manager that you have communicated with previously know so they can assist.

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Thank you for all you help and attention I appreciate and I will highly recommend the auto shop.

   

  
  Regards,
  
  
  
  ******* ***********
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my pickup inspected for squeaky leaf springs, the mechanic shop took two days to inspect it and sent me a repair list that included a replacement of U Joints. I agreed to them changing the cross kits on the u joints, which took them almost 2 weeks to fix it. Once they new u joints were installed I went there to ask about what the rest of the inspection revealed and if there were any safety concerns that had to be addressed or anything else important that needed fixing. The mechanic technician reassured me that everything else was only a minor fix and didn't pose a safety concern to me or other drivers. I then picked up the car and drove it home(3min drive total). The next morning I get into the car to go to work, and while driving down I95, I hear a rumbling noise under my car, all of a sudden, before I could react I see bits and pieces flying off everywhere smoke coming out of the back and my driveshaft flying through the air. I put on my warning lights and stop immediately on the left shoulder of the highway to check what happened. Once the safety truck arrives I get off the car and inspect what happened: I notice my transfer case is blown and both of my driveshafts are missing. I check to see if anybody behind me was hurt by the 55mph driveshaft leaving my car but thankfully no one was. I call the mechanic and tell them what happened they take another 2 weeks to inspect it and eventually they come out saying that it's not their fault and that it wasn't the u joints that were assembled incorrectly but that the transfer case failed because it was old (the car drove fine and the transfer case never had any problems until I brought the car and had the u joints replaced, and as mentioned before, THEY even told me that everything was fine and there weren't other major fixes needed on the truck). I politely asked for their insurance to pay for the disastrous damages to my now totaled vehicle and major safety hazard they caused and they refused.

   

  Business Response

  Date: 08/07/2023

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is *******-***. Please allow 48-72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!