Business Profile

Tire Dealers

Tire Discounters, Inc.

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Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

175 total complaints in the last 3 years.
61 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Skip-the-Shop service for both of my vehicles for $270. When I purchased for each vehicle in December 2022 and March 2021 the service included pickup and delivery and as the name suggests you truly did "Skip-the-Shop".

On my last appointment, the first since the initial purchases I was notified that they changed this service and it is no longer "Skip-the-Shop". The service now was take the vehicle to the shop, wait for an Uber to take you home, and then get an Uber back to the shop to drive home.... so this is no longer Skip-the-Shop. I called asking for a refund since the service changed and quite frankly, it is now bordering false advertising, and they are stating no refund... what? You completely change a service after the sales and you won't refund customers that can no longer use it?

False advertising and shady business tactics. Don't trust them.
Business Response
Date: 05/02/2023
Our apologies that we did not meet your expectations, but we will not be
refunding your Skip the Shop convenience package. Part of the package
included two free oil changes plus a 5% discount coupon that can be used on
future services. Whether you choose to use our free Uber pickup and
return service, the value of the oil change savings alone is more than what was paid for
the convenience package, so there is no loss to you as the customer. Thank you for being
a valued Tire Discounters customer and we hope to see you again when you need
us!
Business Response
Date: 05/02/2023
We appreciate your follow-up, but it does not change our position: "...we will not be refunding your convenience package. Part of the package included two free oil changes plus a 5% discount coupon that can be used on future services. Whether you choose to use our free Uber pickup and return service, the value of the oil change savings alone is more than what was paid for the convenience package, there is no loss to you as the customer." Tire Discounters will not be reviewing this any further and we consider the matter closed.
Customer Answer
Date: 05/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
To assist us in bringing this matter to a close, we would like to know your view on the matter.

     * Has the company addressed the issues of this dispute? No. There was no offer of refund only an offer of coupons.
     * If not, why? I will not be using the coupons and they were only a perk of signing up for a service which was being used. For example, I can go to many oil change shops on the weekend. The perk of skip the shop was weekday service.


Regards,

*** ****
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 2 went to tire discounters to get brakes done after doing there inspection told ne i needed new brakes, rotors, brake pads, brake calibers, wheel bearing, struts, control arms and was going to cost 3,165 dollars, told them to go ahead and told them that had to have my truck to work iam a contractor, so I brought it in the next day at 8 am when they opened told me it would be done that day I waited all day and didn't get it done for 2 more days which I was not able to work no transportation, they said they were done at I left there at 7 pm the next day I was going to work and my brakes where metal to metal rubbing, so they told me to take it to another one of there stores close to where I was and I did, they told me that they bent something causing brakes and said I needed to have allinment and rotate tires and they did all of that, 3 days later the lug nuts and the studs broke off, so I went to another store close to where I was and they had to replace all of the studs and lugs,couple days later my brakes were not working and were so hot you could smell brakes burning, went to another store and they fixed that and told me I needed a control arm which first place told and charged me to fix and they did ,now my brakes are locked up again called them and told them what was going on put me on hold for 15 minutes and came back and told me they couldn't get to it until next Monday 4/24 and that's the best they could do are take it somewhere else,so now I will miss another 4 days of work,I have lost income estimate of 3500 dollars can you help me with this? Thanks
Business Response
Date: 04/20/2023
The customer has emailed us stating that no one has contacted him from his previously opened customer service case file. I replied to his email advising that the RM attempted to call on 4 separate occasions but the customer's voice mail is full. The RM also sent an email and received no response. We have provided the customer with the regional manger's phone number and asked him to call ASAP.
Customer Answer
Date: 04/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3\28\23 had my radiator fixed by Arne's Tire discounters due to damage from a previous repair, I recently noticed that my Jeep is no longer maintaining its normal temperature of 212°, while driving I am lucky if it gets above 150 now. 2 days ago I decided to pop the hood and take a look at the radiator fluid and notice that they installed a fluid that is not recommended by my manufacturer and they left the old fluid in the radiator overflow that is recommended by my manufacturer, the fluid that they installed is an inorganic compound green radiator fluid, and the fluid that my vehicle calls for is an organic compound yellow radiator fluid I am now getting sludge mixture all throughout my coolant system my heat is no longer working it blows cold no matter what. So now I am seeking new coolant system components due to the damage that has been caused by Arne's Tire discounters. I just had to go through this process with them over damage they caused to the radiator and parts that they did not install after releasing the vehicle to me saying it was complete, this is very concerning. I contacted ***** the regional manager via text message as soon as I noticed that the incorrect radiator fluid had been installed I could see that the messages were delivered and yet he's still ignored me, I also called him this morning before calling Arne's no answer. I am bringing the vehicle into the shop at 8:40 this morning the reason I am opening this complaint is because I suspect that given I had to involve the better Business bureau last time I'm going to have to involve the better Business bureau this time I do not want a quick fix or a patch this is a major component of my vehicle everyone knows that you do not mix radiator fluid colors and as ASE certified mechanics they should also know what the correct fluid is for my vehicle there is no excuse for this mistake I am seeking a new heater core another new radiator a new thermostat and a new water pump with new coolant lines.
Business Response
Date: 04/18/2023
Our apologies that
we did not meet your expectations! Thank you for the feedback, your time is
valuable, and we appreciate you taking the time to submit your concern. We have
created a customer escalation ticket to be reviewed by the Regional Manager who
will be contacting you shortly. Please allow up to 72 hours for contact, not
including weekends. Thank you for being a valued Tire Discounters customer, we will be in touch shortly!
Customer Answer
Date: 05/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint I* ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

So the regional manager obviously has not been properly informed of how the radiator got cracked or that it has been replaced, as I have stated in the previous case part of the work order included replacing the vvt solenoid which is located on the top of the motor right behind the radiator mount. I am not sure why he\she is referring back to this previous case, PLEASE clarify! Yesterday I spoke with *** and informed him of my disgust in regards to how I have been treated by his shop, I told him I have spent over 7k with them to have multiple items fixed. I also informed him that I had an appointment with a Chrysler dealer Mon 5\8\23 at 3pm to obtain a work order to include the Jasper transmission and the coolant system along with the vvt module they installed and the computer they installed as well. I informed him that I was tired of the disregard they have shown towards me, my vehicle and the warrantied work they performed.
Regards,

******* **********
Business Response
Date: 05/02/2023
We have updated your case file with your comments, the regional manager has noted that he will follow-up with you on 5-09 after the dealer inspects the vehicle on 5-08.
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 tires, rated at 60 k miles. After only 22k miles they needed to be replaced. I am seeking a full refund fir my purchase.
Business Response
Date: 04/13/2023
We have spoken with the customer and have opened a customer service case file to be reviewed by the regional manager. Customer is aware that he will receive a call from the RM in 24-48 hours, not including weekends.
Business Response
Date: 05/02/2023
THERE IS NO CHANGE IN OUR POSITION: Customer was offered a mileage adjustment per Michelin's claims process but it is not a 100% price adjustment and they customer rejected the offer. We will not be offering any additional mileage adjustments or refunds as was told to the customer. Michelin will not be reviewing any further. Customer hung up on the regional manager after we explained that what has been offered is all that will be offered. While we do apologize that we did not meet the customer's expectations, however, Tire Discounters will not be reviewing this any further and considers the matter closed.
Customer Answer
Date: 05/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. Please see attached. I was never offered any refund. I was only given the paper and to date, I have not be given any offer in part or whole regarding the tires.

Regards,

****** ******
Initial Complaint
Date:03/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to Tire Discounters in July 2022 to fix or replace damaged tire. The tire had to be replaced and I specifically asked for a tire to match the other three: brand, model, size, etc.. I waited several days for Tire Discounters to order and receive the tire as they did not have it in the store. At no time did they inform me they were installing a tire that did not match the size and speed ratings of the other 3 tires.

My car developed issues which I did not realize was the result of the wrong tire being installed. In December 2022 I took my car to the Cadillac dealer for an oil change and tire rotation. The replacement tire was rotated from the back to the front which immediately caused a significant operational issue as if the transmission was continuously slipping. Since it is an all wheel drive vehicle and the tire was moved to the front it immediately magnified the issue.

I ended up taking my car into the dealer 3 times thinking this was a transmission or engine issue. I was persistent last the car was still under warranty. The dealer was finally able to isolate the issue to the tire and charged me $212 as a diagnostic fee.

I immediately went Tire Discounters to get the tire replaced. The advisor assured me this was not the issue and the tire matched. I was treated as if I was a simpleton who did not understand this could not be the issue. He tried to charge me a pro rated cost for the tire and installation. I refused and informed him that the tire was clearly labelled differently. I also requested reimbursement for my diagnostic fee from the dealer he deferred that to his regional manager. I have submitted two requests on Tire Discounters website for a concern and received an email indicating a regional manager would call me. I have received no call, voicemail or email.
Business Response
Date: 03/29/2023
On 7-18-22, Tire Discounters replaced one tire with the same size
tire, but a different speed rating (which would not affect drivability.)
At no time after the installation did the customer return to Tire Discounters
stating that there was a problem with vehicle/tires. Customer believes
that the tire we replaced caused a transmission issue. Customer took vehicle to
dealer on and off for about two weeks and was charged a diagnostic fee that
customer wants refunded. The dealer "misinformed" the customer that
the different speed rating may be the cause of transmission issue. The
different speed rating of the tire would not cause transmission issues as the
tire was the same size and all had similar tread life which is required for an
“All-Wheel Drive” vehicle. For customer satisfaction, we replaced the
tire on 3-25-23 to match the speed rating of the other tires and also
recommended replacing all four tires due to treadwear but customer declined. We
have declined refunding the diagnostic charges because TD was never given the
opportunity to diagnose the claimed transmission issue and we did not authorize
that we would reimburse 3rd party charges. Additionally, the
dealer gave the customer incorrect information regarding the speed rating and
drivability which is the cause for the customer’s concern. Tire
Discounters is declining any refund and will not be reviewing this matter any
further. Tire Discounters considers this matter closed.
Business Response
Date: 03/29/2023
Our apologies that we did not meet your expectations, however, Tire Discounters considers this matter closed and will not be reviewing any further.
Customer Answer
Date: 03/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

*** ******

i will be posting my experience on review sites and I will file a claim in Franklin County small claims court. I do not consider this matter closed nor even that is is a matter of meeting expectations. An error was made that cost me time and money. The value of my time far exceeds $212. I have made a reasonable request. I find the responses to be dishonest and dismissive. I will continue to pursue elsewhere.
Initial Complaint
Date:03/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My initial visit to the shop was for them to fix my headlight that was out an oil change and to figure out what was going on with my check engine light. During the initial visit, they told me that I needed my rotors replaced my front brakes. My oil change a new battery and brake fluid and that should resolve the issue. I waited for four hours for them to fix my car only ticket up the road five minutes and my headlight went out and my car was riding rougher than when I initially brought it in. I had to drive an hour and a half home with a car worse than I brought into the shop initially, I received a phone call asking how the service was and if I had any questions to call so the next morning I called to inform them that my car was riding rough or the headlight wasn’t working and that I needed help they offered for me to bring it back, but I live in Lexington so after setting up an appointment I had a Lexington come and pick up my car from home in order to help fix the issue. Lexington stated that it was because they rotated my tires that my car was riding rougher and then I also need to have my exhaust cleaned. I was driving to school in Louisville my car started to putter and had trouble getting up to speed , I called tire discounters on Shelbyville Road in Louisville. This was the third visit I had made for the same initial issue that was never fixed.They supposedly ran a check engine procedure and got three codes ******** and ****** I went to this location because I was scared to drive my car back to Lexington to let my normal mechanic work on it I had a fear that I would not make it, I contacted my mechanic in Lexington, and he told me what the code meant 302 code meant was the second coil that misfired, when I nothing had changed. Brucetold me that my car was still malfunctioning informed me that they didn’t check all four cylinders. I contacted customer service for a full refund. they denied me. instead of fixing the coil they did sparks.
Business Response
Date: 03/27/2023
The Area Operations Manager called the customer on or about 3-22-23 and advised that a refund was denied due to the car needing spark plugs. The GM of the location said that after spark plugs were installed and the coil was found to be bad, the part supplier was closed. The customer needed her car and took it after the store advised her that the car still needed more work. When the car was brought into the shop for the check engine light initially, the tech advised her that the best place to start was by replacing the spark plugs and go from there, which is what was approved and done. When the AOM spoke to the customer about the the refund being denied, the customer stated that she was fine. While we apologize that we did not meet the customer's expectations, Tire Discounters will not be providing a refund or billing adjustment for work performed and considers this matter closed. We will not be reviewing any further.
Customer Answer
Date: 04/07/2023
I added the documents in attachment
Business Response
Date: 04/25/2023
We have added your invoice images to your case file for the regional manager to review and contact you.
Initial Complaint
Date:03/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 22, 2023 my wife stopped by tire discounters on ********* ** in *********** ** with a screw in her tire it was flat when she left work she aired the tire up and went to the closest tire store. A man came out and gauged the depth of the tire tread and then told her they couldn't plug the tire because the tread depth was unsafe they would have to sell her a new tire then said let me check you may need a whole set. She left and drove 40 miles to my work where I plugged the tire no issues. I call the store and the manager acts like it's no big deal and keeps telling me corporate says to make a dollar and not help someone, I asked if it were his wife, mother or daughter in that situation how he would have felt and his reply was if it was their corporate policy then that's fine with him, needless to say I got very unpleasant to talk to so he gave me corporates phone number and I've called numerous times and each time it goes straight to a voice-mail how convenient. Tire discounters are not out to help the public just to sale something. I'd love to receive a phone call from corporate but I'm not going to hold my breath.
Business Response
Date: 03/23/2023
Our apologies that we did not meet your expectations! Thank you for the
feedback, your time is valuable, and we appreciate you taking the time to
submit your concern. We have created a customer escalation ticket to be
reviewed by the Regional Manager who will be contacting you shortly. Please note that had you left a voice mail when you called, someone from the customer support team would have returned your call within 2 hours. Please
allow up to 72 hours for contact by the regional manager, not including weekends. Thank you for being a
valued Tire Discounters customer!
Initial Complaint
Date:03/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tire discounters in ******* ** on *** **. Had my oil changed at this place my ***** has a plastic oil filter housing the techs cracked the oil filter housing. Tire discounter refuse to fix and when confronted they say they did not touch the oil filter housing and I say well why did you charge me for a oil change if you didn’t touch the oil filter housing. His response is they don’t touch that. So the guy in charge is a complete fraud. They refuse to fix and say they didn’t touch the part but clearly you have to touch the oil filter housing to change oil filter.
Business Response
Date: 03/24/2023
Our apologies that we did not meet your expectations! Thank you for the
feedback, your time is valuable, and we appreciate you taking the time to
submit your concern. We have created a customer escalation ticket to be
reviewed by the Regional Manager who will be contacting you shortly. Please
allow up to 72 hours for contact, not including weekends. Thank you for being a
valued Tire Discounters customer!
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tires in December 2022 and have had to inflate my tires at least once a week since. Today is my fourth visit looking for answers as to why my tires are leaking. It’s been one answer after another. I feel like they have treated me unfairly because I’m a woman shopping for tires on her own.
Business Response
Date: 03/08/2023
Our apologies that we did not meet your expectations! Thank you for the
feedback, your time is valuable, and we appreciate you taking the time to
submit your concern. We have created a customer escalation ticket to be
reviewed by the Regional Manager who will be contacting you shortly. Please
allow up to 72 hours for contact, not including weekends. Thank you for being a
valued Tire Discounters customer!
Customer Answer
Date: 03/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:03/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/15/22: Dropped **** ***** ***** off to get Oil Change
9/16/22: Pick up, vehicle will not will not drive off of parking lot. Light come in in dash board: Brake, HDC dissabled, Vehicle Performance, Check engine, Emergence Brake. Was told they would fix problem.
9/17/22: Picked vehicle up that afternoon and was told it was a Diagnostic Dilemma and these things happen all the time.
11/17/22: Problem continues, told to bring vehicle back in. Was told I need a new Computer for vehicle.

Called and told TireDiscounters that I would be taking to Dealership in ******** to figure out what they have done wrong.
Was told that when they get it figured out they would evaluate situation.
Drove all the way to ******** on own time and money to get real Diagnosis of problem that NEVER occurred until the morning I picked up vehicle from TireDiscounters.

Over $500 later for Dealership Diagnosis @ ******** **** ***** (Chris ###-###-####) was told that I needed over 3k work of parts that were tampered with and could see where things had been glued to try to cover up problems. Someone attempted to clean Throttle Body and a bad attempt to repair a wire to it.

Called GM Curtis of TireDiscounters, he said he could see where something may have happened on camera but denied it was them at fault and offered me to drive my vehicle to *****, Va. 1.5 hrs away to fix problem at half the price the dealership would @ $1500 instead of $3K.

Am including paperwork, text and receipts. including enterprise rental to get back home from ******** after getting proper and correct diagnosis they could not.

Will also include receipts of work done prior to my purchasing the vehicle, After this much detailed work and 0 problems until TireDiscounters I feel they are the only ones that could be at fault here.
Business Response
Date: 03/07/2023
Our apologies that we did not meet your expectations! Thank you for the
feedback, your time is valuable, and we appreciate you taking the time to
submit your concern. We have created a customer escalation ticket to be
reviewed by the Regional Manager who will be contacting you shortly. Please
allow up to 72 hours for contact, not including weekends. Thank you for being a
valued Tire Discounters customer!
Customer Answer
Date: 03/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Please refer this to the ************* ** Tire Discounters. Called BBB and was told, all BBB's communicate so wanted to make sure the correct Business is at fault. I reject this also because I have already communicated with the GM here and was given the offer to travel 1.5 hrs away to another city to have my vehicle worked on at half the price of the dealership. I also reject this offer bc i had to take my vehicle 1.5 hrs away just to determine what Tire Discounters did to my vehicle in the first place. As the diagnosis they gave me, both were incorrect and far from what the real problem was. I also think they did not want to tell me the real problem bc they would be at fault. Just like the dealership said! I would like to be reimbursed for my travel, rental and dealership expense for the problem that did not occur until i too my truck there for an oil change.

Regards,

******* ******

Business Response
Date: 03/10/2023
We have escalated to the regional manager for review and to contact you.
Customer Answer
Date: 03/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The GM did not own up to the mistakes made to my vehicle nor offered any return of money spent figuring out the problems that was caused by them. The only offer was to travel an hr and a half away and allow one of their "Trusted" mechanics work on my vehicle for half the price as the dealership.

Regards,

******* ******

Business Response
Date: 03/15/2023
Notes by the regional manager on 1-19-22: "I spoke with the customer on Tuesday evening and he agreed to bring the car to our ***** location within the next month for us to look at the car and see if all/any of the work quoted is needed and repair what we find. He understands that we are not covering any costs associated with diagnostics at **** ***** nor are we paying for the vehicle's pre-existing conditions. He was still upset about the car needing items but I explained that the car had sit for eight months in ***** prior to the Dealership in **** getting it and sold it to him." Our position has not changed, but the regional manager has left voice mails but no return call.
Customer Answer
Date: 03/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I have not missed any calls from the GM, we have spoken quite a few times. What I do not understand is why I was told two separate things that had nothing to do with the real problem. I had to pay and figure it out for myself on my own dime. Again nothing was wrong with my vehicle and I had the vehicle over a year before bringing it to them to be worked on. The problem occurred on their hands and under their care. Again I could not even drive it off the lot!
Regards,

******* ******

Business Response
Date: 03/29/2023
Our apologies that we did not meet your expectations, however, Tire Discounters considers this matter closed and will not be reviewing any further.
Customer Answer
Date: 04/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Same as before! They do not accept their mistake and want me to drive 1.5hrs away to have their "best" mechanic look at a problem that never existed until I took my vehicle for an oil change.

Regards,

******* ******

Business Response
Date: 04/05/2023
Per the regional manager: "I informed the customer that we would not consider doing anything more until the vehicle is taken to our ****** ** location and we are able to inspect it." The customer advised that he was waiting to be able to pay for the work. Our position has not changed and we will not be reviewing or responding further on this matter until the vehicle is inspected and a determination can be made on what needs to be serviced.
Customer Answer
Date: 04/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The ***** location is over an hr away. It is not a matter of being able to pay for the services that is now needed because of their mistakes. It us up to me to find the time to be able to make it down to the only location they made an option for me to take my vehicle to.

Regards,

******* ******

Business Response
Date: 04/10/2023
Again our apologies that we have not met your expectations. Our position has not changed, please follow-up as the regional manager has asked or call him to discuss. Thank you!

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Tire Discounters, Inc. is NOT a BBB Accredited Business.