Business Profile

Tire Dealers

Tire Discounters, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

175 total complaints in the last 3 years.
60 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in with an appointment to get my tire checked out- there was a nail in the tire causing a slow leak. I alerted the employees about where the nail was and how quickly the leak was, as well as the psi changes. After a little over an hour they told me my car was finished but there was no charge, they simply pulled the nail out and did a patch job. Several hours after leaving the psi in my tire continued to drop and upon inspection I found the same nail in the same spot. This means the employees did not fix the tire and I feel they took advantage of a young woman in this situation. The specific location this occurred at was **** * **** ** ************ ** *****
Business Response
Date: 03/07/2023
Our apologies that we did not meet your expectations! Thank you for the
feedback, your time is valuable, and we appreciate you taking the time to
submit your concern. We have created a customer escalation ticket to be
reviewed by the Regional Manager who will be contacting you shortly. Please
allow up to 72 hours for contact, not including weekends. Thank you for being a
valued Tire Discounters customer!
Initial Complaint
Date:03/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i took my car in for new tires and rims. they previously told me we could finance the payment. i put a down payment of $185.00 to get started. when i came to pick up my car they told me they don’t do financing and i’d have to apply for a credit card. i asked for all work done to my car to be taken off. when i picked up my car i asked them if they had returned all the car parts to my car and they told me my car parts were swapped back to my original parts. i woke up to a call the next day and they were threatening me with police because i “stole property”. i asked them what they meant because they swapped everything back over and they told me they didn’t. i was told as long as i brought the car back i’d get a refund. i haven’t gotten a refund and i keep calling and they continue to push the refund date back. i’m unsure what is going on but i need my return.
Business Response
Date: 03/07/2023
Our apologies that
we did not meet your expectations! Thank you for the feedback, your time is
valuable, and we appreciate you taking the time to submit your concern. We are unable to find an invoice in your name or any record of the service. Please email "[email protected]" with your invoice number, phone number and name, if different than what you have submitted to the BBB. In the subject line, please put "BBB Complaint, attn: Frank." We have
created a customer escalation ticket to be reviewed by the Regional Manager who
will be contacting once we can reference an invoice with store location. Thank you for being a valued Tire Discounters customer!
Customer Answer
Date: 03/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I still have not received my return that has been promised to me. they told me i would receive my money back within a week. it has been almost a month. they just called a couple days ago and said it’d hit my account by monday. i still haven’t received it

Regards,

******* ******

Business Response
Date: 03/10/2023
The refund was in customer's boyfriend's name and we have contacted him to let him know the refund has been processed. We consider this matter closed and will not be responding to this complaint any further.
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My grandma drove in for oil change, the shop pressured her into getting a full brake job, she didn’t even the new pads…
however after 500 miles the right front caliber locks up causes brake problems.
We took her car to the nearest shop and they charged her $87 to conclude. The brake service was not done properly.
The shop told us to bring it back to discount tire where The service was originally done.
I scheduled her appointment at 12:00 for discount tire and they had her wait five hours before fixing the problem. The very next day she drove to my house, saying the brakes felt too soft. I take it for a test drive pop the hood and realize they never reinstalled the brake reservoir cap.
Brake fluid was all over her engine bay and contaminated inside of the brake fluid container. She nearly had no brake fluid. And could have crashed any time due to brake failure!
I would not let her drive the car back to the shop, I asked the shop to tow it, they did not charge us for tow or extra work, only due to me calling them out on how awful a job they did, as I work on cars myself.
My grandma trusted these people to do a good job while I am away. And has been going here for 10 years! Lately the shop has fallen through the floor with poor workmanship.
I’m asking this place to be investigated so no one else can deal with the same problems as my family had to for my grandmother. If she did not have family close things could have turned out much differently…
Thanks for your time,
****** ******
Business Response
Date: 03/07/2023
Our apologies that
we did not meet your expectations! Thank you for the feedback, your time is
valuable, and we appreciate you taking the time to submit your concern. We have
created a customer escalation ticket to be reviewed by the Regional Manager who
will be contacting you shortly. Please allow up to 72 hours for contact, not
including weekends. Thank you for being a valued Tire Discounters customer!
Customer Answer
Date: 03/30/2023
Date Sent: 3/9/2023 9:54:17 AM
****** ******** *******

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Hello, tire discounters GM has reached out to me. He states it will be left as is, since the vehicle is working now after having my grandmother wait 7 hours in lobby first 2 visits with a scheduled appointment.
******** ********* family want to be sure no other family’s are at risk from the workers at tire discounters.
This is not the first problem at the same location, they failed to seal oil drain bolt last time.
Something needs to be done about the poor workmanship at tire discounters
***** *********** ****. Louisville ky 40223

3/30/2023 @ 1:45 - Per phone call from ******** ******** (customer)
"Please allow my grandson, ****** ******, to handle the complaint on my behalf."
Initial Complaint
Date:02/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This transaction happened on Tuesday February 14th. The transaction was for $205.08 The invoice number is ITW-*********9 and customer service case # i* ********** The nature of this dispute has to do with this business charging me for a service that was never performed and inaccurately diagnosing my vehicle. The staff was very rude and I put in a complaint that has not been addressed in the timeframe I was given.
Business Response
Date: 03/07/2023
Our apologies that we did not meet your expectations! Thank you for the
feedback, your time is valuable, and we appreciate you taking the time to
submit your concern. We have created a customer escalation ticket based on your previous contact and it appears that we have been playing phone tag. We are escalating to the regional manager to make contact. Thank you for being a
valued Tire Discounters customer!
Business Response
Date: 05/02/2023
Refund was denied because it was a customer
supplied part which is not warranted by Tire Discounters. We charged
labor, as agreed to by the customer, to install the part but there is no refund
due for labor as the work was completed to install the supplied part. We did
however refund the initial diagnostic fee. Tire Discounters has not done anything wrong in attempting to solve your vehicle's service issue. We will not be
reviewing any further and consider this matter closed.
Customer Answer
Date: 05/02/2023
Better Business Bureau:

This issue has nothing to do with the ignition switch that I supplied which works perfectly fine, and everything to do with the fabricated reasons that my vehicle suddenly stopped in the middle of the road 5 minutes after leaving Tire Discounters and not starting back up. Yes, a refund was made for the diagnostic, because it was not adequately done if even done at all, but the entire charge should have been refunded since I was told that this would fix my vehicle’s issue of not starting. I was lied to about the diagnostic process. I was lied to about the reason that an adequate one couldn’t be done due to my vehicle’s fuel level (which was half full). I was lied to about being told that no issues could be detected. Finally, I was lied to about Tire Discounters claiming they had reached out to me multiple times to resolve this issue. If they believe that there is nothing wrong with anything that has happened then they make it very clear what sort of company they run.

Regards,

****** ********
Initial Complaint
Date:02/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about the 28 of January or 2023 I visited one of your establishments in hopes of getting a tire rotation and balance. I spoke with a general manager by the name of Josh Flannery,when I picked up my car I was told that one of my lug nuts broke so he wasn't able to complete the task,and I should have the stud cut out at another shop because tirediscounter doesn't offer that service even though he cause the problem..I took my car home and parked it, on February 24 2023 I took the car to try and get it fixed, the technician I took it to said they wouldn't touch the car because of the damage Josh Flannery caused(jammed a bolt and washer in place of the stud he broke off) and suggested that I take it back to he.when I got there he acknowledged he mistake but refused to correct it. I would like to have my vehicle repaired.
Business Response
Date: 02/27/2023
Our apologies that we did not meet your expectations! Thank you for the
feedback, your time is valuable, and we appreciate you taking the time to
submit your concern. We have created a customer escalation ticket to be
reviewed by the Regional Manager who will be contacting you shortly. Please
allow up to 72 hours for contact, not including weekends. Thank you for being a
valued Tire Discounters customer!
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brought my 2012 **** ***** ******** in to ****** tire discounters for transmission, computer & vvt module on driver's side.
quote- $4700 p&l. Within 1 month I was ready for repairs to be done, then they changed the quote to $6700 and Robbie the GM said it was inflation which is a bs line inflation is a slow process not $2k in one month!! Work was done, paid for and picked up my vehicle. In 50mi I noticed things weren't working right, so back to the shop they put it on the lift checked everything out and told me that everything was good to go. around 500mi I noticed that things still weren't right, I get under the vehicle and take a look and found the main mounting bracket from the transmission to the body was completely loose, found my radiator now has a pressure leak @ fan mounting bracket on the same side that was disassembled for the vvt module & the computer has a warped cover. brought it back in & to their attention, they tightened up the bolts for the bracket and told me the radiator is not their problem nor is the computer issue! Before I left the parking lot I decided to get up under there and take a look found that my transfer case that they removed is now leaking fluid and it wasn't before found one broken bolt on an exhaust mount two missing bolts under the vehicle one exhaust spring bolt missing and 4 other bolts loose + , I brought these items to Robbie's attention before I left the parking lot I let him know that it was unacceptable he had two different technicians on my vehicle plus himself they had had it on a lift twice after the fix and nobody noticed these missing, broken & loose bolts, one mechanic who worked on my vehicle quit the shop, Robbie said that he would fix the bolts but would not do anything about the radiator, computer & transfer case. They completely screwed my car up and now after paying 6700+ it just sits undrivable. ****** got bought out and a lifelong customer got ******* too... X-customer, I want my car fixed right!!
Business Response
Date: 02/24/2023
Our
apologies that we did not meet your expectations! Thank you for the feedback,
your time is valuable, and we appreciate you taking the time to submit your
concern. We have pulled up your invoice and have created a customer service
case based on your previous contact and will be reviewed by the Regional Manager who will be contacting you within
48-72 hours, not including weekends. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!
Customer Answer
Date: 03/01/2023
I have since talked with the regional manager and our conversation was very fruitful. He promised that my issues will get resolved and I trust in his word. I believe we can resolve this complaint very soon. I will be responding back once everything has been shored up.

*** ******
Customer Answer
Date: 04/06/2023
Complaint has been resolved I am satisfied and pleased with the new outcome.
Customer Answer
Date: 04/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 19490497, and find that this resolution is satisfactory to me.
Complaint has been resolved I am satisfied and pleased with the new outcome.

Regards,

******* **********
Initial Complaint
Date:02/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 18, 2023 I purchased an alignment at the Preston Highway Tire Discounters location.

**** Preston Hwy
Louisville, KY ***** I received a phone call stating the technician had the vehicle on the alignment rack, but that their computer system did not go to 1990. (Vehicle is a 1990 Mazda Miata) I asked the technician if it was possible to use custom specifications for the alignment, which he replied no. The earliest year model of my car available was 2003. While there are some differences between these two chassis, they are largely the same underneath and the alignment specifications should have been satisfactory. I only mention this because I feel it is necessary, not because it is particularly pertinent to the service that was performed. Approximately 20 minutes after the phone call I was notified that my car was ready. I was given an Uber (thank you, nice customer service) and picked up my car and the paperwork. Upon inspecting the alignment sheet print out (of which I was only given half, not the actual diagram as usual) I noted that many specs remained unchanged or didn't even list an acceptable range. There was also a note staying the rear was non-adjustable, which simply is not true. Miatas have caster, camber, toe in front and camber and toe in the rear. I drove the car and while the steering wheel was straight, I still had the same tracking issues and general drivabilty concerns as before. (Squirrely at highway speed). I chose Tire Discounters because I thought they performed work to a higher standard than other shops. The price of the service reflects that, $143. However it appears that the technician only adjusted the toe of the vehicle and left the other settings untouched, which feels like a gross waste of money to me. They specifically advertise it as a 4 wheel alignment. Adjusting toe on the front wheels and completely ignoring (or refusing) to adjust the rear when adjustment bolts are present is unacceptable. I want what I paid for.
Business Response
Date: 02/20/2023
Our
apologies that we did not meet your expectations! Thank you for the feedback,
your time is valuable, and we appreciate you taking the time to submit your
concern. We have pulled up your invoice and have created a customer service
case to be reviewed by the Regional Manager who will be contacting you within
48-72 hours, not including weekends. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!
Initial Complaint
Date:02/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to tire discounters about two weeks ago for a maintenance check. I am e enterprise employee, we get a lot of our cars serviced through them and after I got my car checked out. My car wouldn’t start the very next morning and even continues to have this issue,
Business Response
Date: 02/15/2023
Our apologies that
we did not meet your expectations! Thank you for the feedback, your time is
valuable, and we appreciate you taking the time to submit your concern. We have
created a customer escalation ticket to be reviewed by the Regional Manager who
will be contacting you shortly. Please allow up to 72 hours for contact, not
including weekends. Thank you for being a valued Tire Discounters customer!
Initial Complaint
Date:02/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife purchased four set of tires on December 9, 2022. Along with the tires, the salesperson, David H********* sold her a road hazard warranty. Upon review of the receipt, I asked to be refunded the amount for the warranty, which we did not want and which we were legally allowed to cancel and be refunded under **** law within the given timeframe. The manager was pleasant and agreed to issue the refund via check. I still have not received that check, almost two months later. Also, each member of the team at the Cincinnati location will give you a different answer as to why they can’t help.
Business Response
Date: 02/04/2023
Our apologies that we have not processed your refund as promised! Thank you for the
feedback, your time is valuable, and we appreciate you taking the time to
submit your concern. We have created a customer escalation ticket to be
reviewed by the Regional Manager who will be contacting you shortly. Please
allow up to 72 hours for contact, not including weekends. However, the phone number that you provided does not pull up anything in our system. Please email "***************************" and provide the phone number that was used for the tire purchase, as well as the store location, and invoice number (top right on your invoice), so we have all of the correct details. In the subject line of your email, please put "BBB Complaint - attn: Frank." Thank you for being a
valued Tire Discounters customer. we'll be back in touch shortly!
Initial Complaint
Date:01/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my **** ******** in friday jan 23rd to get shudder fixed in front end , they called and said it was both front wheel bearings and 3 of 4 ball joints said it would be $3142.66 i said ok it needs to be fixed . saturday jan 28th td called and said it was fixed so we came to pick it up and DIDN'T even get 1 mile down the road and the problem is still there so we took it back to them to explain that the problem was not fixed so they drove it and came back and said it was PROBABLY the transmission . my PROBLEM is i paid almost $3200 to fix the issue but it ISN'T fixed they just STARTED changing parts untill they thought it was fixed and DIDN'T even drive the VEHICLE to see if the problem was fixed untill i complained that it was still shuddering from the front end . something needs to be done about this .
Business Response
Date: 02/01/2023
Our apologies that we did not meet your expectations! Thank you for the
feedback, your time is valuable, and we appreciate you taking the time to
submit your concern. We have created a customer service escalation case based on your previous contact to be
reviewed by the Regional Manager who will be contacting you shortly. Please
allow up to 72 hours for contact, not including weekends. Thank you for being a
valued Tire Discounters customer!
Customer Answer
Date: 02/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and hope to be able to come to an agreement on how to fix this issue .As of now (Feb 2nd @6:21am eastern time )I still haven't heard anything from Tire Discounters

Regards,

***** *******

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Tire Discounters, Inc. is NOT a BBB Accredited Business.