Business Profile

Tire Dealers

Tire Discounters, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

175 total complaints in the last 3 years.
61 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/18 I purchased 4 new tires at this location. The selling point was a rebate for a $100 giftcard with promo code ********. I submitted all requested information on ***********************************, as directed. I received an email with the following information:

Invalid Reason: Blank or hard to read invoice - The document provided is not clear/hard to read or does not contain the correct information. Please resubmit your rebate with a clear image.
Submission ID #: ********
Promotion: Tire Discounters
Offer #: ********

The image included was clear and included all required information. In the email, no example was provided to show what was "not clear/hard to read." In fact, a separate rebate submitted directly to ****** Tires for the same purchase was accepted without issue, using the same documentation/images. I would like my $100 rebate as was promised by Tire Discounters as part of the purchase.
Business Response
Date: 06/11/2024
Thank you for reaching out and making us aware of this situation. I apologize for the inconvenience but that rebate is facilitated by ********* Bank and unfortunately we do not have access to any of their systems. To find out what more information about the denial you'll need to contact their customer service team at ###-###-####. If a digital copy of your invoice is required please let us know but emailing us at ***************************. Thank you and I hope you have a wonderful day!
Initial Complaint
Date:05/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was the second time I had my oil changed and requested my tires be rotated. When picking up my vehicle they told me they didn't need to be rotated. It's not up to them. My appt was for an oil change and tire rotation. I wanted my tires rotated and that's what I asked for. I am very disappointed in the service.
Business Response
Date: 06/01/2024
Thank
you for reaching out to us! We have created a customer service escalation
ticket for the regional manager to review. For your records, the customer case
# is **********. Please allow 48-72hr for the regional manager to
review the case and reach back out to you. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!
Customer Answer
Date: 06/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** ******
Initial Complaint
Date:05/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in on April 19th for a 9am appointment to have my car serviced, which included an oil change and checking brakes, the front and back to determine what was needed, and to replace back windshield wiper. I was told I needed back brakes and rotors, and the front were fine. Also recommended doing coolant flush based on my mileage. So I agreed to oil change, back brakes and rotors, coolant flush and replacing back windshield wiper on my **** **** **** *** ***. I asked how much this would all be, and was told about $700. Agreed to move forward and waited in shop for work to be done, was told car ready after waiting over 3.5 hours and went to pay, and was then given a total of over $900 hundred something. I informed the worker, that was not the price I had been quoted, he went and got Manger, who came up and started doing adjustments on the register and gave me a total of $794.03. I paid via my Tire Discounters credit card, left and got home, and realized I was only given page 1 of 2 and it showed a charge of $75.00 for a wheel alignment, which had NEVER been discussed or agreed to and NOT even sure this was even actually done. I called up there Due to not receiving page 2 and being charged for a wheel alignment that was not discussed or agreed to. I spoke to manager, he agreed to Credit my account the $75, and said he could not do it at the location and would have to call corporate to get done, and they have my credit info already. I went back to location same day and was given page 2 of 2 and told request was made to corporate already. This was on April 19th and it's now May 18th, and I have yet to see the $75 credited back to my Tire Discounters credit card.
Business Response
Date: 05/23/2024
I apologize for the delay and appreciate your patience with with this situation. I have checked the status of your refund and it seems a total of $80.85 was credited back to your Tire Discounters Credit Card on 5/20/24. If you do not see that credit please let me know. Thank you!
Customer Answer
Date: 05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As, I did go online today and seen the credit back to my Tire Discounters credit card for the amount of $80.85.

Regards,

****** ****************
Initial Complaint
Date:05/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had Alternator put on our car by Tire Discounters on 01/24/2024 after having Charging issues with our car not starting and paid $529.05 to resolve the issue. Then is 03/19/2024 the car again was doing the same thing, Charging issues with our car not starting and my husband got strained in ********** **. We had the car towed to a local shop and had to have another alternator put on and found out the battery terminal was bad and paid $651.29. This issue of battery terminal was missed by Tire Discounters. So we have had to pay in total $1180.34 in less then 60 days of service for this issue. We reach out to Tire Discounters 03/19/2024 and was told to bring in the invoices and they would see about getting us refunded. We have waited a couple weeks in-between calls and called back 4 to 5 times and spoke with Manager Eric at TireDiscounters with his respond he is sorry and will follow-up on this and promises he would get back to us. We never got a return call to the 5 calls we have made to him. I am requesting a full refund, because they did not resolve the issue, and the work had to be redone. Also the fact being strained an hour an 1/2 away from home and having to have our car towed, and pay someone to come pick up my husband to get home and getting a ride back to pick up the car once fixed from 2nd shop. We trusted TireDiscounters would find the problem and fix the cars issue, instead they did not fix the problem. We are very disappointed in the fact this has cost us over $1180.34 not counting the money paid for transportation back and forth and the fact my husband has health issues and was strained on the side of the road an hour and half away from home. We need help to get this matter resolved. My husband is disabled and recieved disability and spending this much money is not something we can afford. We have given them plenty of time to resolve this matter and we just want to be refunded for their error.
Business Response
Date: 05/20/2024
Thank
you for reaching out to us! We have created a customer service escalation
ticket for the regional manager to review. For your records, the customer case
# is ***********. Please allow 48-72hr for the regional manager to
review the case and reach back out to you. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!
Customer Answer
Date: 06/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Complaint ID: ********. This has not been resolved. They did call and said they would review for refund but never heard back from them. We have been nothing but patience and nice to this company and they keep telling us they are working on it but then never get back to us. I am very disappointed they have keep saying they are working on this but then don’t follow-up.

Regards,

****** *****

Business Response
Date: 06/06/2024
I apologize for the miscommunication but according to our records a refund check was mailed out to you on 5/31/24. Typically it takes anywhere from 7-10 business days for checks to be delivered by the USPS. Please let us know if at the end of that time you have still not received the refund. Thank you!
Customer Answer
Date: 06/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

This has now been resolved. Refund has been received. Thanks for y our help on this matter.

Regards,

****** *****
Initial Complaint
Date:05/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of Tires from ** **** Tire Discounter's *** ****** ***** ***** Phone Number ###-###-#### We had talked about the wheels before any repairs were done, the advisor looked at the wheels before they started on the car we both agreed they were no damage. 2 Hours later I get a call with damage on the wheels and pictures. How did that happen we already agreed there was no damage on the wheels. Now they are telling me I was advised. Which is not true. Now they are declining any repairs of the wheels saying it was previous damage. Poor customer service…. The notes on the invoice was added after I left the Business that was not the invoice I signed to give them permission to work on the car.
Business Response
Date: 05/10/2024
A customer service case has been created for the customer and they will be
contacted within 48 hours (not including weekends) by the regional manager (per
***.) Case #: **********.
Initial Complaint
Date:05/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My window was off track but in the upright position when I went in to have my tire replaced. When I left my window was stuck down and the inside door panel was broken. No explanations from the company and nothing but rude sexist comments were made. They want to bill me now for the costs of parts for a window who is off track?? They do not want to replace the door panel they broke. I’m seeking the door panel be replaced and the window be put back in its upright position. An apology would be nice but not necessary. The sexism needs to be addressed though.
Business Response
Date: 05/04/2024
Thank
you for reaching out to us! We have created a customer service escalation
ticket for the regional manager to review. For your records, the customer case
# is ************ Please allow 48-72hr for the regional manager to
review the case and reach back out to you. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!
Customer Answer
Date: 05/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Corporate and the regional manager Steve called me this morning after this email. They are warning they are going to video evidence now trying to threaten me again with it. This has escalated from something minor to a bigger deal really quickly. The way I’m being treated as a handicapped, disabled, woman has made this even harder to deal with. Being told to stay in my car and treated like that was bad enough this is just escalating way to fast for no reason on my part. They are trying to get out of the damages by belittling me and discriminating at this point. I was scared of Russ and Steve and stayed in my car

Regards,

******* ****************

Business Response
Date: 05/10/2024
The
Regional Manager reviewed the store video and met with the store general
manager and sales manager at the store that the original service was performed
to discuss the customer’s claims. When the tire service completed the
Sales Manager pulled the vehicle out of the bay and to the door since the
customer was waiting. They were not aware that the customer had an issue
with their window being difficult to raise back up after being put down but
realized the issue when he attempted to raise the window and it would not go
back up. He came inside and asked the customer if there was a trick to
her window and she said “yes” and that she will be able to get it back up
herself; therefore, the Sales Manager nor any other store personnel attempted
to do anything with the window. The
video review verified that store personnel did not attempt to fix the window on
premises. The customer paid for her
service and left the premises. If the
door panel was damaged by someone attempting to fix the window, it was not done
by Tire Discounters and was done after the vehicle left the store premises. The
customer called back about an hour later with claims of damage. The store informed the customer that no one
had attempted to fix it, therefore they could not have damaged the panel and
the customer became. The customer called another store location to complain about
first store. The 2nd store
location offered as a courtesy to replace her window regulator that had gone
bad at company cost and warranty the labor.
The customer declined. Store
staff at neither location was aware of a handicap that the customer may have
had nor did the video review reveal a visible handicap. Due to the window having an issue prior to customer bringing her
vehicle in for us to change her tire, the customer admitting the window had an
issue and must do a ‘trick’ to put it back up, and that we have video proof
that our employees did not touch the door panel or attempt to fix the window,
Tire Discounters considers this matter closed.
Customer Answer
Date: 05/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
First, where is the video evidence??
Second why do I keep getting harassing phone calls?
Third I called within 10 mins of leaving the business.
Forth the window rolled up prior to coming to the tire shop There was slob trick to fixing it.
Fifth when examined inside the motor was shattered from someone there applying force to the window!!!
Sixth the amount of sexism I’ve dealt with is uncalled for from the all male staff who thinks they can pull one over on a woman.
Seventh the threaten story told to me by Steve about another female customer was inappropriate and threatening towards me.
Eigth they need to fix the window Gerard broke by bringing down without permission.
Ninth nobody has explained why the drivers side window just had to be rolled down for a front passage tire to be installed???

Regards,

******* ****************
Initial Complaint
Date:04/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around March 30th, I had my car worked on in ********* ** at a Tire Discounters. They did work on my rear passenger (RT BK) brake pads and calipers. I paid $575. They recommended I had work done on the front (FT) calipers and pads as well but I denied those services.

As I drove back home to Indianapolis, the RT BK tire was smoking and causing a burning smell. I took it back to Tire Discounters but this time at a location in Indy to follow up, relaying the same issue despite having had work done. I left my car with this location overnight until they called back to tell me about the issue. I was told that the left passenger (LT BK) was the reason why the RT BK was overworking, causing it to smoke and smell. They then gave me a quoted price of $539 and told me that they always recommend brake be done in pairs. The location in ** did not tell me this nor did they mention anything about the LT BK. I was also skeptical as to how repairing the left would alleviate issues on the right. I postponed service and had a family member look at the brakes.

He found that the caliper that was installed in ** was faulty and locked up and that the pads were worn. He took it back to the shop and they fixed it properly, this time installing new calipers and pads. However, I still had to pay $144 for a part (RT Brake Hose) that, verbatim per the words of one of the Indy location employees, was supposed to be installed the first time in KY.

Upset with the service, lack of proper information and communication, and deception, I contacted the Regional Manager, David G******* and after a 'thorough' investigation of the matter, he claimed that it wasn't grounds enough for a refund and blamed my denial of services for the front brake calipers.
Business Response
Date: 05/02/2024
Thank
you for reaching out to us! I have updated your previously opened customer service escalation
ticket and asked for the Zone Vice President to review it for you. For your records, the customer case
# is ***********. Please allow 48-72hr for the Zone Vice President to
review the case and reach back out to you. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!
Customer Answer
Date: 05/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******5, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I am still waiting to be contacted.

Regards,

*** *******

Business Response
Date: 05/17/2024
According to your case notes you have since spoken to the Zone Vice President and have agreed to a refund of $144.73. That refund has been credited back to the card you used for the purchase. If you do not see that credit please reach out to your credit card company but please be advised that it make take a day or two to show up on your statement. Thank you so much for your patience and understanding while we worked towards a resolution to this issue.
Initial Complaint
Date:04/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 5, 2024, I visited Tire Discounters for an oil change on my 2014 Ford F-250 Diesel truck. Immediately after leaving, I noticed a knocking/ticking noise from the engine. The next day, the noise worsened, and I returned to Tire Discounters. They referred me to Gaits Ford in ********* Kentucky, for diagnosis. Gaits Ford discovered that Tire Discounters used the wrong recommended oil and improperly installed the oil plug using an impact wrench, stripping the threads. Consequently, the main bearing failed, and the engine needs replacement. Despite contacting Tire Discounters, they are unwilling to take responsibility for the damage. I am seeking assistance in obtaining footage from their cameras to review the technician's actions and hold them accountable. Gaits Ford estimated the cost to replace the motor will be 21,000 Dollars.
Business Response
Date: 04/29/2024
At the customers' request,
Tire Discounters has looked into this matter several times. During our most
recent investigation, our Regional Manager met with the dealership Service
Manager and the Service Advisor the customer has been dealing with. They
provided a printout of the spec sheet for the customers' vehicle which shows
what oil can be used, which I have included. They stated that they use 10W30 in-store
but that 5W40 is perfectly acceptable. 5W40 is typically used for vehicles that
haul more than 1000 miles, idle for periods of 10 minutes or more, or drive at a
low sustained speed. The dealership could not verify and refused to state that
Tire Discounters is liable for the bearing issue due to a difference in oil
being used. When asked, they confirmed that the oil pan drain plug would tighten
up/seal correctly when they inspected the vehicle. However, the customer was
sold a new one because it felt gummy at that time. Tire Discounters has declined
this claim due to it not being substantiated by the dealership. We consider
this matter closed and will not be looking into it further.
Customer Answer
Date: 04/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have requested manager Scott D******** via phone call to look at camera footage to verify the technician that changed the oil did nothing wrong. Scott refused to look at the cameras to verify. No resolution has been made.
Regards,

******* ******
Business Response
Date: 05/02/2024
In your complaint you
state, “Gaits Ford discovered that Tire Discounters used
the wrong recommended oil and improperly installed the oil plug using an impact
wrench, stripping the threads. Consequently, the main bearing failed, and the
engine needs replacement.”. Upon your request, the Regional Manager met
with the individuals whom you’ve been dealing with at Gaits Ford. During that
meeting, they did not support your claim. They stated the oil we used was appropriate
for your vehicle and the plug was not stripped. According to your customer service
case, you had requested that the Regional Manager release our shops’ video
footage and was advised that Tire Discounters does not release footage unless
it is subpoenaed. We consider this matter closed and will not be looking into
it further.
Initial Complaint
Date:04/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to Tire Discounters on November 20,2023 to have a tire put on. I had the tire and just needed the donut taken off of my car and the new tire mount and balanced. The mechanic Matt that was working on my car stated my lugs were striped and I needed new ones. New lugs and studs were purchased from Advance Auto and they weren't correct. So when the mechanic went to test drive my car in their parking lot my tire fell off right in the parking lot. They had to call for another mechanic to come in and help get my car from the parking lot. My car was there from 11am that morning till 9pm that night, when I called I was told it could be completed in an hour but then with needing new lugs and studs, they paid an uber for me to get back to work. So, a report was filed with the manager that was part of this company at the time his name was Casey. After 2 weeks of hearing no answer from anyone, I started calling them and trying to get this resolved because after they dropped my car now I don't have working headlight. Prior to this ordeal about a month before I had hit a deer and it caused hood damage. They have tried to go against me in anyway possible blaming it on deer damage. I have pictures of my car before deer damage, after the deer damage and then damage after they dropped my car. After they dropped the car where it landed on my fender it has bent it all up and they are trying to say it is deer damage ( which like I said I have before pictures that show it wasn't that way before). I had already had a quote done on my car for just the deer damage took the car back to the same shop after this happened at Tire Discounters and got another quote. They are refusing to fix anything on my car. After going back and forth with them for almost 6 months back on March 11th, I spoke with Regional manager Joel F***** and they agreed to pay me 500 dollars, estimated damage for there part is 1100. It is now April 24th and still no check and now they wont take my calls or return them.
Business Response
Date: 04/25/2024
Thank you for reaching out, I greatly appreciate it! I've investigated this situation and can confirm that a refund is in process for you. However, it seems that we are currently waiting on some paperwork to be signed and returned before the funds will be released to you. If you have any additional questions or concerns please email us at ***************************.
Initial Complaint
Date:04/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased set of 4 brand new tires they claim to add a warranty but really their isn’t any. I went in for them to fix a weight on one tire and realized i needed a new tire on a different tire aswell when i picked up the car they didn’t replace the tire with the slow leak and told me the tire was fine i left with my child and that exact tire went complete flat while in a thunderstorm with my child in the car. I took it the next day to get a new tire and they attempted to charge me $255.00 and a week prior to that i replaced a tire with them for $87.00. And had to go back and forth with them about the price because how am i paying $168 more for the same brand and size tire for the same car. They bait you with a warranty that doesn’t exist, whenever you go in for a new tire under “warranty” you end up paying full price so there’s no such warranty why charge me $676 extra for a warranty that doesn’t exist
Business Response
Date: 04/25/2024
Thank
you for reaching out to us! We have created a customer service escalation
ticket for the regional manager to review. For your records, the customer case
# is **********. Please allow 48-72hr for the regional manager to
review the case and reach back out to you. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!

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Tire Discounters, Inc. is NOT a BBB Accredited Business.