Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tire Discounters, Inc. has 199 locations, listed below.

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  Tire Discounters, Inc.

  200 W 4th St Cincinnati, OH 45202-2775

• 

  Tire Discounters, Inc.

  10513 Dixie Highway Louisville, KY 40272

• 

  Tire Discounters, Inc.

  12901 Taylorsville Road Louisville, KY 40299

• 

  Tire Discounters, Inc.

  13 Taft Highway Dry Ridge, KY 41035

• 

  Tire Discounters, Inc.

  1481 Versailles Road Frankfort, KY 40601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tire Discounters has a "find my tires" feature on its corporate website. You're required to enter your vehicle information and then a list of applicable tires and costs is displayed. You're then required to enter your zip code and choose the tires and a dealer. You're given a quote for installation [see attached document], which states "QUOTE BASED ON THE FOLLOWING STORE:" and it lists the location based on zip. You're then instructed to finalize by making an appointment. Based on the quote, I made the appointment. I received a text instructing me to call a number for additional information. I called the number five times and each time I got a recording. So I called the store directly the day before my appointment. I told the individual that I was dropping off my daughter's car after hours and that I had a quote. I told him the cost listed on the quote. He told me where the key drop was and said "We'll take care of you." The next morning he called and told me that they wouldn't be able to honor the price listed on the quote [$342.96] but they had other tires and the final cost would be $511.92. This is a classic "bait and switch." It's an unfair, dishonest business practice. I want Tire Discounters to refund the difference [$168.96] to me.

  Customer Answer

  Date: 04/24/2024

  Problem:
  On or about 04/09 I went on Tire Discounters website to look for tires for my daughter's car. The website gave me a quote $342.96. I made the appointment and dropped the car off after hours at the location listed on the quote. I was called shortly after they opened and told that they couldn't honor the quote. The best that they could do would cost $511.92. This is classic "Bait and Switch." I'd like a refund of the difference $168.96.
  
  
  Desired Resolution:
  Refund

  Business Response

  Date: 04/25/2024

  Thank you for reaching
  out, I appreciate you allowing us to explain the price discrepancy.  I’ve looked up the online request you
  submitted, the invoice for your tire purchase, as well as our call logs. I
  apologize that the tires you originally requested were not available at the
  time of your purchase. Our associate who contacted you left you a voicemail
  with this information asking that you give them a call back to go over other options.
  I was not able to locate any return voicemails from the phone number you had
  left in your request. If another number was used to call them back please let
  me know via email at [email protected] so I can look into this further.
  However, looking at your invoice, I can see that the store set you up with a higher-quality
  tire but discounted the tires $145.00 to match what you originally requested.
  The only difference I’m seeing between the online quote you received and the
  invoice is $37.04 for tax, $39.96 for TPMS service kits, and $99.95 for the
  Road Hazard Warranty. 

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/20/24 (Tuesday) I took my ***** ***** ******* in to the shop. I requested and signed a estimate for the following: Diagnostic Scan, Extraction of a broken Lug nut and a new one added as well as a brake inspection for soft brakes. The total quoted was roughly $181.00 I left the vehicle at the shop knowing it would possible later in the afternoon the next day before they got back to me with me which was fine since it was not a daily driver. I had not heard anything Wednesday I called roughly 11am Thursday to get a update on the vehicle explained I had left the car there for the above mentioned services. The mechanic I spoke with told me the tire was done the brakes will be done today but the scan would have to be tomorrow because the master mechanic was not there that day. I told him that's fine its not a daily driver I just need a estimate on what everything is gonna cost so i can figure out what to do. We didn't hear anything on Friday but got a call Saturday afternoon that the car was finished. When we went the the store I asked so what is the estimate for the brakes as I was expecting to get a brake down on what needed to be done and decide at that point to either get service on the brake there or get a second opinion from another shop. The team member at that point said that the brakes have already been done and gave me the bill for $1233.71. When I question how on earth did they do work to that extent with out my consent when I signed a estimate for a fraction of that price. The team member said he spoke to myself and okay the work, I immediately stopped him and said there was no way that he got the okay from me for 1200 dollars of work on a non daily driver vehicle. The team member told me that the could be no resolution until Monday when the regional manager would have to pull the call logs and get back to me never happened, I have call numerous times over the last 2 months and have been given the run around until today when they denied my refund.

  Business Response

  Date: 04/29/2024

  Thank you for your
  patience while we investigated this situation for you. Upon your request, we
  have escalated this matter to the highest levels. This situation has been reviewed
  not only by the Regional Manager of that location but the Zone Vice President
  and the head of our Compliance department. 
  Upon investigation, it was discovered that several calls were made to your
  husbands' cell but went unanswered. However, the store did speak with you for around
  4 minutes as you reported. It was not until after that conversation that the
  necessary parts were ordered to complete the brake work as well as the recommended
  suspension work was listed as declined. Based on the findings of our
  investigation we determine that the brake work was approved, and the refund
  requested has been denied. Tire Discounters considers this matter closed and
  will not be investigating it further. 

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I have spoken with the Regional Manager and there was a 4 minute call that I initiated checking on the car.  Asking inquiring when the services I elected would be done.  At no point was there a conversation telling me what was wrong with my brakes what was needed or a cost since all I asked for was a brake inspection to be preformed.  When i asked the manager to hear this recording I was told I have to get a lawyer to sue for the recording with is outrageous since it was not my mistake to begin with and now im faced with paying lawyer fees also.  If there was in fact a recoding with me giving consent for the bake work it would seem quite easy to put the matter rest and allow me to hear this.  As it stand it seem this is just another way refuse that a mistake was made. 
  Regards,
  
  
  
  ****** *****
  
  

  Business Response

  Date: 05/03/2024

  After thorough investigation and review of call logs as well as conflicting information provided by the customer, it was determined that there had been a been an authorization of work.  Tire Discounters considers this matter closed.

  Business Response

  Date: 05/13/2024

  Apologies for the misunderstanding, but the stores' calls are not recorded. As stated previously, the decision was made by comparing the time stamp of the call, its duration, and when changes to your work order took place.  It wasn’t until after the four-minute call that the parts required to perform the brake repair were ordered and the recommended suspension repairs were marked as declined.

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This entire 3 month ordeal has been based off a phone call that I placed to check on the Lug nut repair and brake inspection as well as the Diagnostic that I agreed to when dropping my car off. I have been told repeatedly that there is a recording of my call agreeing to the service which I have continue to denied as I know what occurred on that call.  Now you are telling me there is no call recording and that you are basing a decision on a time stamp! That is absolutely ridiculous.  I could have been on hold for that matter a time stamp and call could have many different scenarios that happen when speaking which is why most business record calls,  but since there is not a call with me agreeing to the work the story is changing and that is very upsetting.  I signed a estimate when I dropped my car off that is what I expected when I returned to the store but instead I have been met with issue after issue. I have spoken to the Regional Manager and he also says there is a phone call.  This response for the company absolutely does not resolve this complaint.  I actually brings about more questions than answers.  

  
  
  Regards,
  
  
  
  ****** *****
  
  

  Business Response

  Date: 05/30/2024

  After thorough investigation around the service that was provided, Tire Discounters determines this matter closed.

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  There has been no effort in remedy for this matter. There was no signed or written agreement for the additional work done on the vehicle,  now is also not a recording to reference as I was told there would be from the store and the Regional Manager that would be reviewed by loss prevention in order to find the error of this transaction.  I had no choice but to pay $1000.00 more than what the estimate was when additional work was preformed on my car.  The only remedy the Regional Manager gave was to get a lawyer involved.  This matter is not resolved.
  Regards,
  
  
  
  ****** *****
  
  

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that Arbitration is necessary.

  Regards,

  Ashley Cosby

  Business Response

  Date: 08/05/2024

  Better Business Bureau:

  In reference to complaint ID .********, Tire Discounters has decided to decline the offer to arbitrate.

   

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped in the North Bend Rd (ohio) store on 03/23/2024 to have my front driver side tire looked at for a possible leak. I arrived at the store @2:30pm explaining that I had concern of a leak for the tire and could they look at it. I was told yes but that the store would be closing at 4pm. I sat and waited for several minutes (according to the invoice @ 30 min). When I was called up to the counter I started to ask was there an issue with the tire, when I was told yes there was a leak and it had been patched (without my consent). I was a little surprised because I was not asked before the work was completed and started to mention that but then a mechanic walks in and asks if I had been told about my hubcap. They then went on to tell me that my hubcap had been cracked (never mentioned this to I was about to pay for the patch) and that while trying to remove it he had cracked it more but was able to fix it. I then was asked to pay $42.43. I did because as I stated to the manager the tire would have needed to be fixed. I walked out to the car and looked at the driver tire, the hubcab appeared to be fine. 2 days later I was walking out to my car and noticed that a piece of the hub cap had broken off, because the mechanic had not cracked it but Broke it and then fixed it with Duct tape. I did call the store and was told If I found a hubcap that was not to expensive (It was recommend I do not take it to the dealer) I would be reimbursed. I should not have to find a replacment and should not have a price restriction.

  Business Response

  Date: 04/08/2024

  According to your case notes, *********** you have been in contact with this locations Regional Manager and have agreed to contact him once you're able to get an estimate for the replacement. If this is not the case please let us know so we can escalate the matter. Thank you!

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I received a call from **** on 04/22 and he stated he would reach out to the store in Harrison Oh and coordinate with them for me to come in possibly Wed 04/24 and get the necessary information to order the part and set up a time to complete the work.  He told me to not go to the store till he called me back to confirm.  As of this time on 04/30, I have not heard anything else from him or anyone at Tire Discounter.
  
  
  Regards,
  
  
  
  **** ********
  
  

  Business Response

  Date: 05/03/2024

  Thank you for keeping us updated on the situation. I have reached out to the Regional Manager, he should be contacting you today. Again thank you. 

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 4 wheeler tires transferred from factory rims to custom rims. There was nothing wrong with the factory rim but was wanting a new look. The custom rims didn't work out on the quad, so I had the tires put back on the factory rim. After having this done one of my tires wouldn't hold air. Took it back to tire discounters (where i had it done) to find out why. They found the tiniest of a Cracks in the rim on the back side of the rim. I believe that is where they clamp down on the rim to mount the tire. They said they couldn't help me in getting the rim taken care of. I feel this is a fault on their end. Not to mention the other 3 tires were over inflated by twice the specified amount. Specified amount was 12 psi, and there was 25psi in them. The employee didn't see a problem with that as well and continued to say there was nothing they could do to help.

  Business Response

  Date: 04/08/2024

  Thank
  you for reaching out to us! We have created a customer service escalation
  ticket for the regional manager to review. For your records, the customer case
  # is **********. Please allow 48-72hr for the regional manager to
  review the case and reach back out to you. Thank you for being a valued Tire
  Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 04/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *********
  

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in the shop at 4:30
  friday. Was told they could have my 4 tires replaced, free oil change, and free alignment done before they closed at 6.
  At 6:30 they say my car is done but cant do an alignment and i have to bring it back. I go outside and my air caps are missing as well as my lug nut key and I have to ask for them before I leave. The next day i am driving and it starts shaking around 60 mph. I drive it to and from work which is about a 30 minute drive each way but I have no choice as I didn’t realize something was wrong until I got on the highway.I get home and check out my wheels and my front tire is completely missing a lug nut.
  Next day I go into the shop and the manager tells me he will take care of it and shows no sign of remorse for this happening or even tells me what he’s going to do. After an hour of waiting I ask what is happening with my car and he says they’re mounting, rotating, and doing an alignment on my car. Fine, but I didn’t really have time for that because I’m already late for work. After 2.5 hours he finally says it’s ready, I go out to my car and there is grease from the mechanic all over my tan leather seats. Manager wipes it out and walks away saying nothing.
  Checking out my tires and realize they busted some of my lug nut covers for my rim as well as leaving the rim completely filthy. This was the worst experience I’ve had with any kind of car repair company and after spending almost $700, I want a refund and want to take it somewhere else because I no longer trust this shop or that my car is properly fixed. I’m scared to drive it.

  Business Response

  Date: 03/26/2024

  Thank you for bringing this issue to our attention. According to your customer complaint case, since filing this BBB complaint, you have talked to the regional manager and have come to a resolution. We have replaced the missing lug nut, rebalanced the tire, and cleaned the grease from the vehicle. It is our understanding that you are satisfied with this resolution. If that is not the case please let us know by emailing us at *************************** so we can investigate the matter further. 

  Business Response

  Date: 04/18/2024

  According to our records all damage you have claimed was addressed and resolved at your last visit. While I understand this is not the answer you would like to hear, nothing further will be approved without an inspection performed at one of our locations. 

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I informed the regional manager I do not feel comfortable with your business inspecting my vehicle any further. The issue is not resolved and my vehicle is unsafe because of your company. I am open to resolving this without a direct refund but I will not let your company work on my vehicle again. I am prepared to continue to escalate this issue until we come to an agreement.
  
  
  Regards,
  
  
  
  ****** *****
  
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23/23 I got a flat and took it to TD in **************, VA to replace it.
  I spoke w/ ** about if I needed to replace all 4 tires for my AWD and was told I did not
  On 1/18/24 I took my car to my usual mechanic because it began making a rumbling noise. They told me the tire was replaced with a different style tire that has an outside diameter difference of .94” in comparison to the others, which they felt led to a transfer case failure. This was a 5,500 repair including 4 tires. This tire is outside of Subaru allowed specs for tire diameter diff. which allows a 2/32 difference.
  My partner and I went by TD to pick up the related paperwork. ** repeatedly stated that the tread depth on any tire is not even .94” so my mechanic was wrong. We told him we were talking about the outside diameter and questioned if this diff. could cause the transfer case to fail. He would not answer the question the 6 times we asked. He was extremely unprofessional and told us he "was done" with us.
  I went to my mechanic to get paperwork regarding their diagnosis, which clearly discusses the tire diameter, not the tread depth, as the source of the problem.
  I sent my concern through the TD Contact Form and spoke with the regional manager. He told me the tire was the same size, yet they agreed to go over to my mechanic and measure it. They confirmed the circumference was .87 and outside of Subaru’s guidelines.
  I spoke with him again about coming to a resolution and he said he talked to Subaru whose “opinion” was that my car is 12 years old and the transfer case was “probably” going to fail anyway. The fact is that they put on a tire that was outside of Subaru’s guidelines and are not willing to take any responsibility for my expense.
  I have since left him 2 messages on 2/7 and 2/13 asking for a return call. He did not respond so I feel this complaint is the next step. *I posted a review on BBB 3 weeks ago but did not get a reply.

  Business Response

  Date: 03/26/2024

  Upon your request, we
  have reopened and had your case reviewed by our training head as well as our VP
  of compliance.  You have spoken to the regional
  manager and stated you have no new information to add to your case only what
  was previously gathered at our location, during our visit to Modern Automotive,
  and from the Subaru representative. While it is not recommended that only one
  tire be installed on an AWD vehicle, Subaru allows up to a 2/32nds difference
  in the tread which we are within. From our findings, we have determined that your
  transmission failure was not caused by the tire we installed but due to the
  past 12 years of wear and tear.  Without new
  information, Tire Discounters will not review the matter further and consider
  the case closed. 

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business
  in reference to complaint ** ********* and have determined that this does not
  resolve my complaint.  For your reference, reasons for rejection are
  included below.

  
  The resolution on this
  complaint continues to mention the tread depth of the tire as an allowable
  2/32, and we are talking about the outside tire diameter, NOT the tread depth.
  The outside tire DIAMETER was almost an inch off from the other 3 tires and
  WILL cause a transfer case failure. Again, this was measured at my personal mechanic
  by Tire Discounters who AGREED the tire diameter was far more than the
  allowable 2/32. I have spoken with several mechanics regarding this issue who
  all agree this will eventually be catastrophic for an AWD. When I spoke again
  with the regional manager on 3/22, he suggested that I "opted out" of
  getting all 4 tires replaced, which is not the case--Tire Discounters told me I
  did not have to replace them and we had all already discussed and agreed that I
  was told to only replace one tire. Accusing me of opting out of replacing all 4
  tires suggests that Tire Discounters knows this single replaced tire with a different outside diameter could have caused the damage. I accept that I have an older
  car, though it has been meticulously maintained, and the age of my car should
  not be the excuse that TD uses to not accept even partial responsibility for
  the damage.
  
  Regards,
  ***** *****
  
  
  
  
  
  

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tire Doscounters on ******* ***** ******* in Fairborn, Ohio are discriminatory against gender and skin tone: they BROKE MY HUBCAP AND THEN IGNORED ME!

  Business Response

  Date: 03/18/2024

  We sympathize with your
  situation; however, you have had several conversations with the Regional Manager
  regarding this matter. Tire Discounters did not damage your hubcaps which caused
  them to go missing, as you have claimed. As you’ve been advised your vehicle
  was towed to our shop already missing the hubcaps. This has been proven by the
  photo provided by the towing company. Tire Discounters considers this matter
  closed and will not be investigating it further. 

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Tire Discounters in ************ ** to get my oil, fluids, and brakes changed about a week after buying my new vehicle. After service, the technician entered my car's mileage incorrectly, over-reporting by just over 25,000 miles. When trying to sell my car, the value had decreased by approximately $2,700 dollars, compared to what it would have been without the incorrect entry.
  
  Please be observant if you plan to use this business going forward. The manager was then dismissive and tried to discredit the legitimacy of my claim. Will be seeking reparations if the issue is not resolved.

  Business Response

  Date: 03/18/2024

  Thank
  you for reaching out to us! We have created a customer service escalation
  ticket for the regional manager to review. For your records, the customer case
  # is **********. Please allow 48-72hr for the regional manager to
  review the case and reach back out to you. Thank you for being a valued Tire
  Discounters customer, we will be in touch soon!

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an appointment, on Saturday 02/25/24, for an oil change, brake inspection, and tire rotation/wheel balancing. I left my car at the location the night of 02/24/24 and called them at 8:30am on the appointment date. **** answered and said my car was done. I asked him if they done the inspection and he said no. He agreed to have them look at the brakes and called me back with a quote due to bad rotors and pads on all 4 wheels. He calls back a couple hours later informing me they damaged the rear calipers when removing them and I would have to replace. I agreed because I need my car for work. He calls me back around 2:30pm and says the car is ready. I leave with the car and it sounded horrible but drove and stopped. They closed at 4pm on Saturday and closed Sunday so I took it in at 8am about the issue. The rear right caliper was put on incorrectly and rubbing against the rim and mangled the rotor. They offered to replace the rim, caliper, rotor and pads on that tire but had to wait for parts to show. They finally show 03/01/24 and I took the car in 03/02/24 since they had no available appointments the 1st. They changed out the rim but nothing else. The caliper and rotor are still mangled. They also offered to refund my money, but I have not seen it since I have been unable to work for over a week now due to them missing up.

  Business Response

  Date: 03/11/2024

  Thank you for reaching out and providing this additional information. I have updated your customer complaint, *********** and attached the photos you have provided. Please allow 48-72hrs for the Regional Manager to review this information and get back to you. We appreciate your patience and understanding while work to resolve this issue. 

  Business Response

  Date: 03/19/2024

  Tire Discounters field leadership has been in contact with you and we replaced damaged parts that were caused by a 3rd party faulty Heli Coil having been installed which is used to repair stripped bolt holes.    The Heli Coil was the root cause of the damage and is not visible, nor had our technicians been made aware of the previous issue before performing the requested work.  We offered to replace all the parts in good faith and you agreed. You confirmed with leadership that all parts were replaced.  Tire Discounters has denied a reimbursement request for inconvenience and informed you of the denial.  Tire Discounters considers this matter closed.

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  ****, a worker at the Tire Discounters in Dry Ridge, KY said the bolt grinded off, what does that have to do with stripped threads? I have all conversations recorded with the workers at Dry Ridge and the regional manager that called me, none mention coils. Also I took my car in for a mechanic to work on my car, how would I know what is wrong with it? The bolt wouldn’t haven’t threaded correctly in the first place and the mechanic, if they know what they are doing, would have noticed it immediately. The damaged, brand new parts I paid for in the photos are from after the workers told me they triple checked everything and replaced everything. Obviously everything wasn’t replaced. You can consider it closed all you want but it’s not over by a long shot. Once I find out where to send a summons, we will be going to court and no judge is going to believe the constant lies thrown around.

  
  
  Regards,
  
  
  
  ******* *******
  
  

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 new tires one week ago. One has a slow leak. They claim a screw was in the sidewall. I have not driven the car near any construction site or any other hazard. Barely drove it at all. Seems fishy to me

  Business Response

  Date: 03/01/2024

  Thank
  you for reaching out to us! We have created a customer service escalation
  ticket for the regional manager to review. For your records, the customer case
  # is *********** Please allow 48-72hr for the regional manager to
  review the case and reach back out to you. Thank you for being a valued Tire
  Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******