Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Bilal ******** of AnB Financial Group LLC for unethical and fraudulent tax preparation practices.
  
  In early 2024, I hired Mr. ******** to file my 2023 tax return. During the process, he pulled up previous tax returns and claimed he could find me additional refund credits. However, instead of securing legitimate credits, he falsified my income without my knowledge to increase a COVID-related tax credit.
  
  When I asked questions about what he was doing, he was dismissive and forceful, insisting that I should not question him and just “trust” him. Despite my concerns, he proceeded to file an amended return on my behalf and charged me for the service, which I paid.
  
  The IRS later denied the amendment, and when I attempted to contact Mr. ******** for clarification and assistance, he ignored my calls, was never available at his office, and failed to provide any support. I was finally able to schedule a meeting with him, but he never showed up and did not attempt to follow up.
  
  Additionally, I have requested copies of my 2023 tax return multiple times, but he has failed to provide them.
  
  I believe Mr. ******** engaged in fraudulent and deceptive practices by misrepresenting my tax information without my consent, putting me at risk of financial and legal consequences. I am seeking a full refund for the amendment fees I paid and a copy of my 2023 tax return, which I am entitled to.
  
  I appreciate the Better Business Bureau’s assistance in addressing this matter.
  
  Sincerely,
  ***** ******

  Business Response

  Date: 03/08/2025

  Greetings,

  To whom it may concern, this is in regard to the message left by ***** ******. A former client of ANBFG, I'm uploading an email correspondence between myself and ***** ******, after we emailed her an encrypted copy of her 2023 tax return that we sent her. She was having trouble accessing her documents, the exchange details the back and forth ending with her having success accessing her 2023. As for her amendment, we followed the instructions to the letter in preparing her amendment, as instructed by the IRS and even during the process Ms. ****** viewed the information in detail. There is no additional income added at all to Ms. ******'s Amended return as she claims. After the IRS requested supporting documentation, we wrote a response to the IRS with the supporting information and documentation on her behalf. We will upload a copy of that letter as well. The slanderous accusation we are taking very seriously, if there's any other factual information, you'll need from me let us know.

  Sincerely,

  Bilal ******** 

  Customer Answer

  Date: 03/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  To Whom It May Concern,

  
  

  This is in response to Bilal ********** statement regarding my complaint. His response is an attempt to deflect responsibility while misrepresenting the facts. I would like to clarify the following points:

  
  

  1. Failure to Provide My 2023 Tax Return in a Timely Manner:

  
  

  Despite his claim that I received my 2023 tax return, I had to repeatedly request it over an extended period before he finally attempted to provide access.

  
  

  In a recorded conversation on Friday, Bilal attempted to pull up emails to prove that he sent my 2023 return, but he was unable to do so—which directly contradicts his response to the BBB.

  
  

  His failure to provide documentation upon request was unprofessional and unacceptable.

  
  

  
  

  
  

  2. Falsification of Information on My Amended Return:

  
  

  I never authorized Bilal to falsify my income for a larger refund. When I questioned his actions, he dismissed my concerns and insisted that I “trust him” instead of explaining what he was doing.

  
  

  His claim that I reviewed my amendment in detail is false. I was never given a clear breakdown of what he submitted, nor did he explain the risks associated with it.

  
  

  The IRS denied the amendment, and when I sought assistance, Bilal ignored my calls, was unavailable in his office, and failed to show up for a scheduled meeting.

  
  

  
  

  
  

  3. Gaslighting, Manipulation, and Playing the Victim:

  
  

  In my recorded conversation with him on Friday, he continuously used gaslighting tactics to shift blame onto me, claiming that I had "given up" on the situation.

  
  

  He portrayed himself as a victim, citing that he is a “small firm” and “too busy,” rather than taking responsibility for his lack of professionalism.

  
  

  These are classic manipulation tactics, and they do not change the fact that he engaged in deceptive business practices that put me at financial risk.

  
  

  
  

  
  

  
  

  My Request for Resolution:

  
  

  At this time, I am still seeking:

  
  

  A full refund for the amendment fees I paid.

  
  

  Accountability for the misrepresentation of my tax information.

  
  

  
  

  Additionally, I have a recorded conversation in which Bilal ******** fails to provide proof of sending my 2023 tax return and repeatedly gaslights and manipulates the situation. If necessary, I am prepared to upload this recording as further evidence.

  
  

  I appreciate the Better Business Bureau’s continued assistance in resolving this matter.

  
  

  Sincerely,

  ***** ******