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Business Profile

Mailing Services

The UPS Store 1544

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 8, 2024 I went to the ups store to get my educational purpose document notarized by the ups store notary, upon receiving my educational document which was notarized at the ups store it was rejected by my university walden u. the reason for the denial/rejection was due to a mistake the Notary made during the notarization. the notary added the wrong commission date and, consequently the university needs me to re complete the process before I am able to receive financial aid for my courses to become a psychologist. if I do not get the financial aid I will be removed from class. I called the ups store and the individual I spoke with would not give me the owners information so that I could discuss printing the new copy out getting it re notarized and overnighted at the expense of the ups store because this is a time sensitive situation where I can lose a lot. I was told the owner would not consider and I could not get help, even though I clearly did not get what I paid for and it has grave consequences.

    Business Response

    Date: 04/24/2024

    This was renotarized on Monday around noon.

    Customer Answer

    Date: 05/03/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,



    ******* *******





    On 4/08/24 I went to ups to have my statement of purpose notarized for college 4/18/24 I was told it was rejected due to error of the ups notary meaning I had to reprint re notarize and resend the document because of fault of ups and its employees.  Per the agreement of the store owner 4/22/24  he was to re notarize and resend at no cost as damages were caused by him and the solution was to make me whole again or as whole as possible I was quoted a 2-3 day delivery at the time in the ups. The owner was alerted that this was time sensitive and that my eligibility for the program depended on the document being received on time as it was on time at the time the ups error occurred, now I am being notified that the document was never received once again a error of ups which further causes me damages. The issue now is the document has never been received in 10 days and the university needs it by monday.



     

The UPS Store 1544 is NOT a BBB Accredited Business.

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