We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mortgage Broker

CrossCountry Mortgage, LLC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for CrossCountry Mortgage, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CrossCountry Mortgage, LLC. has 640 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.47

    Average of 176 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Deborah M

      Date: 10/04/2024

      Very similar situation that many others had. Pre approved, pay money, jump through hoops, but I repeated thinking there was one last hoop. On top of it all, Chad ****** the contact was rude, disrespectful, and unhelpful when I told him ot was getting ridiculous and I seriously doubted the company knew what they were doing. Should have checked here first.

    • todd s

      Date: 10/03/2024

      Illegal Practices
      CrossCountry Mortgage broke Washington State law in transferring/selling my loan.
      My loan was sold to Chase, but CrossCountry never removed the loan from their servicing department. The result was having two banks stating that I both owe them monthly mortgage payments. Customer service was zero help.
      After impact to my credit score, 100+ hours on the phone and performing research, I had to reach out directly to the US and Washington state regulatory agencies to get it fixed.

    • James G

      Date: 09/26/2024

      I am filing a harassment complaint against this company. I guess I submitted an online inquiry at some point and then when they started calling me, I asked them to stop calling me. I have blocked a dozen phone numbers from these people, and they keep calling me from different numbers. I called their corporate office. Thought I was speaking to a boss and then found out I was talking to someone at a call center. So the young lady transferred me to another one of her employees and made me think I was talking to a supervisor horrible company. They should not be doing business with people. Especially when it comes to stuff like mortgages

    • Jason O

      Date: 09/26/2024

      Recently had my home owners insurance go into grace period. Waited till last possible day on CCM, whom I notified and they said payment will arrive in 5-7 bussiness days after I called.
      Fast forward two months after I called them. Still haven't been paid. Meanwhile I paid my premium on a credit card. And they are still giving me the run around on my refund.... STAY AWAY FROM THIS COMPANY!

    • Michelle A

      Date: 09/15/2024

      The web site quite often doesn't work. This may not be important to people who set up a payment schedule and forget about it, but for those of us that monitor our amortization schedule and pay additional principal payments it's very frustrating. It's the only system that I've run across that navigates differently based on when you closed on your mortgage, and forgets how to let you login. Cross Country, please get the website working and stop touching it. You're not good at it!

    • Angela W

      Date: 09/04/2024

      Horrible, unethical, unprofessional and bullied my client till she found another mortgage company to work with. Discriminated her background even though they claimed to be able to help people with lower credit. Absolutely appalling- Loan Officer L**** *******

    • Dawn D

      Date: 08/26/2024

      Corey and his team were amazing! Always there at all hours to answer and all of my questions. They were always on top of things. The team had a great work ethic and were always pleasant to deal with my many phone calls and questions. I would highly recommend them for anyone getting ready to do a construction loan for a new house! Thank you to all of the team!

    • Tanya M

      Date: 08/09/2024

      This company gave approval for our refinance loan. We paid for the house inspection. Then went thru 3 months of jumping thru hoops and requests from their understanding department. In the end they ended up denying it all because of some faulty advice their employee gave. The communication with the staff of Cross Country Mortgage is sadly lacking. They are running a 3 ring circus and no one seems to know who is in charge. DO NOT RECOMEND THIS COMPANY.

    • Cliff M

      Date: 08/01/2024

      I had a very disappointing experience with Cross Country Mortgage Yuma Arizona. Specifically **** ********* &
      ******* ********* From start to finish, the process was riddled with inefficiencies and poor communication. They were unresponsive and seemed disinterested in addressing my concerns. Every step felt dragged out, and I was constantly left in the dark about the status of my application.
      There were also multiple errors in the paperwork, which delayed the closing process significantly. Despite promising competitive rates, the final numbers were much higher than initially quoted, with hidden fees that were not transparently communicated upfront.
      The customer service was equally subpar—getting a straight answer from anyone was nearly impossible. I expected a smoother experience, but I got frustrated and discontinued my attempt to do any business with them.. I would not recommend Cross Country Mortgage to anyone looking for a reliable and straightforward mortgage process. When I cancelled **** & ****** refused to transfer my V A Case # over to the new mortgage company siting pay for you appraisal firs. This was holding my process with the new company hostage. I contacted the V A & reported their asses. The V A immediately transferred my case # over and stated there would be an investigation. Cross Country Yuma AZ is a group of unprofessional preditors who should have their license revoked. Please do not deal with these perras.

    • Woody H

      Date: 07/23/2024

      Corey went the extra for us for sure. We were all set to close on a home in Northeast, MD and at the last minute the sellers backed out. This all happened after I had already sold my home and my family was left with nowhere to live. This also meant that Corey got paid absolutely nothing for all his efforts and billable hours that he put in to make this home a reality for us. Luckily, we were able to find another home that was a new construction and in a much better community. Corey was a consummate professional through the whole process and did whatever was within his power to make things work out for our family in the end. Corey prides himself on professionalism and understands the challenges of the VA loan process. He is a proud veteran and always incorporated that level of Esprit De Corps.

    CrossCountry Mortgage, LLC. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.