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Business Profile

New Books

Christian Bookbag

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Books.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a package from their website for a college class which was to arrive on August 26. I emailed them after I found out the delivery address in the delivery confirmation email from this company was incorrect. My address is ** ******** **, in some instances the e doesn’t register so I often put ******* instead as it is stated on the street sign. There is a street similar but I have no issues receiving my mail. The address listed in this confirmation email was ** *******. Heather, the woman responding to my emails, stated that it was delivered to the correct address which I repeatedly told her I had not received the package. She stops responding and I once again contact her , requesting a refund. She claims that if I return the package I will receive one. I once again told her that I never received the package as it was delivered to an entirely different address, which does not exist.

    Business Response

    Date: 08/29/2023

    Customer entered an incorrect address and did not receive their order.  This order was refunded before the customer made the complaint.  We have emailed the customer regarding the refund and contacted the USPS regarding the return of the item.  Both of these things were completed before receiving this complaint.

    Customer Answer

    Date: 08/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******** *******




Christian Bookbag is NOT a BBB Accredited Business.

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