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Business Profile

Used and Rebuilt Auto Parts

Hubcap Heaven & Wheels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Hubcap Heaven & Wheels on 6-21-24, and received email confirmation of the order (#*****) immediately afterwards. I sent a reply email asking about a delivery timeframe and tracking status, but no response. I called on Monday, 6-24-24, spoke to someone who said he'd check and call back in 5-10 minutes, but never did. I called twice later that same day. No answer. I left messages, sent follow up emails, and still, no response. Now their phone (both numbers) are either blocking my number, or are no longer working.

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was getting a $117.00 discount on an order of 4 wheel skins for $44.00 #******* | Chevrolet Equinox | 2010-2014 | 17'' | Chrome , but appears to be for only 1 skin

    I sent an email to the company for inquiry and who ever is in charge "Lennie" which I never receive a response

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order *****. I placed an order for a hubcap on 9.22. I have not received any kind of shipping notice. When I call any of the several numbers listed on their website, it rings and goes to a message. I sent an email on 9.29 for an order update and nothing in return. I sent an inquiry through the website to obtain information regarding my order just today, but I am sure after reading the rest of these BBB complaints that I will not receive a response there either. I am not sure if this business is just 100% a scam or just absolutely terrible at doing business. I now have to spend my time getting my money back through my credit card company because this business is sheisty and scammy.

  • Initial Complaint

    Date:10/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hubcap for $59 on 9/20 for my van. It said I would receive it in 5 days. It still has not been shipped and I have not received it and it's now been almost 3 weeks. This business will NOT ever answer the phone. The will never answer emails they randomly answer text with out resolution. This business is a fraud. All I want is my hubcap I paid for. Evan an update would be nice.

  • Initial Complaint

    Date:07/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hubcap for my 2015 Ram Promaster City 7/1/2023. I received a confirmation of the order, #*****, from Lennie B**** on 7/3/2023.

    The item was never shipped, and I've attempted four times to contact this business, three times via email, one time via the phone. They did not answer my request for a shipping number, and their phone was transferred to an answering service that would not set up.

    I paid $54 for a hubcap I never received. This is a really good intrastate and interstate scam this business has going on.

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 29, 2023 we ordered 2 hubcaps from Hubcap Heaven totaling 114.00 in 2 separate orders. Their order numbers are ***** and ***** We thought they were wheels, and wanted to return them. The phone number listed on their website has no answer, and their mailbox is full. I left an SMS call back number and sent them an email as well, with no responses. We mailed the hubcaps back unused, not even taken out of the box on May 10, 2023. Tracking number **** **** **** **** **** **. They received them on May 13, at 1:39PM. They have not credited our account with the refund price, I understand that there is a 15% restocking fee and we paid the shipping fee of 24.05. I want my refund. It was within the 30 day time window that was listed on their site.

    Business Response

    Date: 06/01/2023

    BBB staff called and spoke to the business. The clerk said that order #***** was credited back to the consumer. I asked about #*****, the clerk said that she would check with the shipping department as she was not sure what the issue was with the credit. 

    Customer Answer

    Date: 06/02/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




    The order was not credited to my account.  I did not receive a refund.



    Regards,



    ****** ******









     

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date was 4-5-23. I contacted this company to request an update on my order. The lady that answered was rude and gave me a number to text. I asked if there was someone there I could speak with and she said no that I only could text. When I did I got an answer back that their IT was checking into it. That’s been 6 hrs. ago. They will not tell me anything about my order other than the order number. I requested a refund but got no response.

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $39.99 for a hubcap on December 19, 2022. I reached out to company and asked when would be shipped. They stated the following week and tracking number would be provided. It is now 1/06/23 and on 12/28/22 I sent a email stating please refund or ship this out because online it is posted as in stock. I have received no communication from company after the first response, no hubcap and no refund.

  • Initial Complaint

    Date:09/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business sent me wrong size hubcaps. I returned these and paid $15 to return them. Business received the return on August 8th. After repeated requests for credit, none has been issued. Therefore I am filing a complaint against this business..

Hubcap Heaven & Wheels is NOT a BBB Accredited Business.

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