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Business Profile

Used Car Dealers

Good Guyz Auto LLC.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They financed me a car that had issues. 3 weeks after buying the starter went out and the car is unable to start or move. I have contacted the car lot multiple times within 4 months to resolve the issue and nothing has been done they told me it is out of there hands. This is a vehicle. I currently make payments on monthly.

    Business Response

    Date: 03/18/2025

    Response taken over the phone by BBB Staff

    Car has been fixed with a new starter and an oil change.  She paid for these services.

    Customer Answer

    Date: 03/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 



    Regards,


    ******* *******




  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 17,2023 I went to good guyz auto to have my coolant leak fixed. After 7.5 hours the owner reached out to me letting me know they fixed my coolant leak, oil change and replaced my oil valve cover due to a small leak in my oil. I got there to pick up my car and all of a sudden it’s got a check engine light on and misfiring codes popping up and had not done that prior to him getting my car in his shop. I complained and he said “I’ll have my mechanic retrace his steps” so I come back an hour later and surprise the codes were gone and so was the check engine light. 5 days after they claim to fix my coolant leak I was leaking coolant once again. $500 doesn’t the drain and they couldn’t even fix a small simple leak and didn’t replace my oil valve cover nor did he do an oil change on my car. I reached out to him via phone and he pretended he didn’t know who I was nor did he have and recollection until I said I paid on *****. He doesn’t even have receipts to prove he replaced anything on my car. The only thing that his mechanic did do was tighten my loose alternator and put some kind of foam into my coolant hose. This is absolutely unacceptable.

    Business Response

    Date: 08/25/2023

    RECEIVED VIA PHONE BY BBB STAFF MEMBER:

    The business has confirmed they did repairs on this consumer's vehicle. Months after the first repair, they were contacted by the consumer who stated they still had a leak. The business told the consumer it's probably from a different area as the vehicle is very old. They asked the consumer to bring the car back so they can look at it but the consumer declined. The business is not offering a refund at this time. 

Good Guyz Auto LLC. is BBB Accredited.

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