Complaints

This profile includes complaints for Fine Line Auto Body, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fine Line Auto Body, Inc. has 10 locations, listed below.

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• 

  Fine Line Auto Body, Inc.

  640 Alum Creek Dr Columbus, OH 43205-1635

  
• 

  Fine Line Auto Body, Inc.

  2829 Bethel Rd Columbus, OH 43220-6118

  
• 

  Fine Line Auto Body, Inc.

  3371 S High St Columbus, OH 43207-3624

  
• 

  Fine Line Auto Body, Inc.

  1515 Olentangy River Rd Columbus, OH 43212-1451

  
• 

  Fine Line Auto Body, Inc.

  8595 N High St Columbus, OH 43235-1007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had accident 10-12-22
  Took to fineline auto body
  They had my car until November. I was told by office lady my car would be ready 11-4-22.
  It was not.
  Car ready at 11-10-22
  Soon as I left I noticed back left tire noise, airbag light, shaky when going over 60mph.
  I reached out to ********. He came the next day to my home to pick my car up. Said only 2 day repair. Didn’t hear anything all week. Then on Tuesday 11-15-22 I picked my car up. Still has airbag light on , still shaky , new check engine light on and left back tire still making noise amd now right back tire not keeping air. My insurance has paid for the repairs that are not done. I want these issues with my car fixed correctly.

  

  Business Response

  Date: 01/06/2023

  We will be reaching out to customer to get them to bring in so we can look at vehicle.

  Customer Answer

  Date: 01/14/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the office manager ****** stated the issues were fixed on Wednesday 1-11-22. This was thec5th attempt for the business to correctly fix my car. It’s clear they are unable to properly fix my car. I want my money back and for them to have my assessed by Nissan and fixed by Nissan as stated by ****** my car was suppose to go there this last time. They lied. My next step is obtaining legal counsel. 
  
  
  
  Regards,
  
  
  
  ***** *****

  

  Business Response

  Date: 01/18/2023

  The regional manager has left messages for the customer to contact him to get this issue taken care of. 

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fine Line Auto Body **** ****** ** ******** location: Complained multiple times within 12 mo period. Directly
  after paint job on Saturn SC 2 front end ( recessed headlight lids & adjacent blend area), I noticed problems ( a line of extra paint glop across headlight lid and a dimple-like area several inches long in adjacent area and I took
  the car back to show them as I concluded the job had not gone right. By the beginning of this summer their were
  bubbles and some creases in the paint. To me this was failing paint. Note:The paint job was being done to correct paint chip issue & protect car/car surfaces. According to my information paint bubbles are typically and/or
  most frequently caused by paint job problems such as moisture problems in equipment hose lines, inadequate or
  improper surface preparation, paint contamination or heavy weather impact ( high temperatures, humidity) during job. After stating they would not fix this, they eventually referred me to a Fine Line overall warranty person who
  indicated initially they would not fix this but would look into what materials were used and he would get back with me which he never did, although I have tried to reach him and have sent an email requesting at least a refund that I might be able to use towards repainting and possible needed headlight lid restoration at a shop that
  does this kind of work, which may now be needed. Sincerely,

  

  Business Response

  Date: 11/03/2022

  We are working with the customer. He will be in November 8th so we can look at vehicle for the warranty issues he is talking about.

  

  Business Response

  Date: 11/22/2022

  I did setup appointment with the customer on November 8th. This is the next time customer has missed his appointments for warranty issues.

  Customer Answer

  Date: 11/25/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As previously stated I brought the vehicle back 4 times and they have viewed this problem 4 times, the last time by their "Warranty" person who I

  set-up an appointment with. They acknowledged the problems in the paint I previously stated in this complaint. Again, I have stated I had made no additional appointment with them on 11/8/22 and what would have been the point to yet another additional meeting anyway ? They have offered no refund to date.  Sincerely,

  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Hyundai Elantra was stolen August 6th from my home. It was recovered by Columbus police on August 7 and towed to their impound lot. The police officer told me I would not have to pay the fee to have it released.
  I made a claim with my insurance and went to Fineline Auto Body on Alum Creek. They towed it and I went back and inspected it with one of their managers. It was smashed up but nothing appeared to be leaking.
  Finally September 19th the adjuster deemed my car a total loss.
  My insurance company was prepared to pay for the release of the vehicle to them. The bill that was issued has absolutely nothing to do with anything they did to my car which was nothing. They ordered no parts because they were issued no money to do so, but there is a charge for restocking parts. They also charged a storage fee for the entire time they had my car. That is not customary. I am also being charged up charges for towing and impound fees. They are not an impound lot.
  The woman who answers the phone screens the calls and won’t let my adjuster or myself talk to her manager. I have the itemized bill for you, so you can see how ridiculous it is, however I don’t know how to attach it to this complaint.
  Thank you

  

  Business Response

  Date: 10/04/2022

  This bill was turned into the insurance company.  All charges will stand and the storage fee will continue to accrue until the car is removed.  

  Customer Answer

  Date: 10/06/2022

  It won’t let me respond to the company’s lies. If the insurance company had
  the paperwork and receipts for the billing explanation they wouldn’t be
  disputing it. Makes no sense!!
  
  On Tue, Oct 4, 2022 at 12:34 PM Better Business Bureau <
  *************************************> wrote:

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started in Jan. 2022 when my insurance The Genetal agreed to pay Fine Line for damages on my 2012 Buick Verano. There ended up being two claims both for the front of my car. It took a month for them to complete work on my car.
  March 16, 2022 when I picked up my car I noted to the manager that there are scratches on the drivers door that was not there before. Never got a satisfied answer how they got there. May I noticed my front bumper was coming apart on the driver's side. The invoice and work estimate said they replace the front bumper. I talked to Art Koulian district manager and he told me Fine Line would take care of it, because that was nit how they did business. I have when to the location where I got my car repaired and repeatly ask for them to repair it. They say they will call after they talk to Art, but I never hear from them. I been calling everyday and Art leavibg messages with the front desk person, but no one from this shop has called me back. I just want my front bumper repaired properly.

  

  Business Response

  Date: 11/22/2022

  I have called customer and left message to call me to schedule an appointment and haven't heard back. If you would like to reach out to me to get this taken care of I can be reached at ************. 

  Customer Answer

  Date: 11/23/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18027309
  
  
  
  I am rejecting this response because: The company has never called me to schedule any service. He is a liar and I don't want this company touching my car at this point. What I do want since he is admitting they delivered faulty service and parts. He needs to pay for the repairs but at the shop of my choice.
  
  
  
  Regards,
  
  
  
  ******* *****

  Customer Answer

  Date: 12/03/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18027309
  
  
  
  I am rejecting this response because: The business has been calling the wrong number. My phone number is *** ********** 
  
  
  
  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 12/05/2022

  I got email from customer Friday night with correct phone number so I will be reaching out today to get appointment schedule for customer  to meet with the regional manager in regards to warranty issue. 

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped my 2014 Ram truck off on July 9, 2022. It wasn't complete until August 22, 2022.

  Upon pick up of vehicle I noticed a dent that wasn’t there when dropped off.

  Also noticed paint looked like a child painted it. Pointed problem out to **** and ******. Also asked for driver side inner fender to not be replaced and they did it.

  Asked for passenger headlight to not be replaced and they replaced it. Damage to vehicle is still visible. They put a different headlight bulb that was not mine in the passenger light so now they don’t match. Vehicle has overspray all over it.

  Vehicle also has tape from the body shop stuck to the hood.

  Dust and debris all over the inside still. Parts hanging down from underneath driver side that I had to fix before vehicle could be driven long distance. There is dirt inside the vehicles paint job. Poorly prepared and very poor work done.

  

  Business Response

  Date: 09/07/2022

  We are working with the customer.

  

  Business Response

  Date: 11/03/2022

  We are working with the customer he will be dropping of November 14 and we are providing a rental to customer. 

  Customer Answer

  Date: 11/08/2022

  We will see if they hold their word. It took them 2 months and outside people that no longer work for their company to get them to schedule my vehicle in for the warranty repairs. I still can’t get a straight answer to them making sure my whole entire vehicle is painted and body work done the correct way. I’ve also asked multiple times about the parts that were replaced via the repair shop that are not working correctly. I’ve also mentioned about a taillight that was never replaced that was charged that I want fixed. They keep giving me the run around and no direct answers to any questions I ask. 
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have brough my car to Fine line auto body on Olentangy River rd in Feb 2022, to fix my car after a fender bender, I needed a replacement fender flare on the right hand side per the insurance report I was to receive a used like new fender for my car, the initial fender was returned to me broken with exposed wire, the car was then returned to have the fender repaired to original condition, and was not it is still not secure to the car so the car was returned a 3rd time to have a look and again re attach the fender, that was missing bolts and still not secure to the car there was also a under piece that was supposed tightened because it was loose.
  The car was then driven and told it needed to be taken to another shop, because they had no idea what was wrong, so my car sat In the lot and never went to another shop. Only to be told that its the tire rods possibly, but here the issue, the fender and plate under the car have never been fixed, My car also vibrates now on the wheel on the side with the accident.
  I was also told my car was not on the lot and it was

  

  Business Response

  Date: 09/07/2022

  Called customer to bring vehicle in so we can make sure warranty issues are taken care of. Customer has at another shop and doesn't want us to work on vehicle.