Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,052 total complaints in the last 3 years.
- 338 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Moved from ******** to ********** in March of 2022, since there is no huntington branch location within 75 miles of me I stopped using the account. I am no longer able to access my online account because it has a 2 factor authentication that wants to send a code to a phone number I no longer have. I am unable to get a statement or account closing letter. I called and gave them all of my information including social security number and branch location I set my account up at, they refused to help me because I couldn't remember my old Michigan ID number.
Business Response
Date: 11/27/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
November 27, 2024
Better Business Bureau
***************
*********** 43215
Re: BBB Case #: 22607173
Huntington Case #: 01783222Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** *********, which we received on November 26, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact **** ********* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to **** ********* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every check hold is different from week to week on deposit no hold full release of funds same day, next deposit half hold half released last two deposits full holds for upto a week causing late fees and financial stress I am on disability and count on my checks being available and I dont have option of them being direct deposited because its a work injuryBusiness Response
Date: 11/27/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
November 27, 2024
Better Business Bureau
***************
*********** 43215
Re: BBB Case #: 22601598
Huntington Case #: 01783234
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on November 25, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ***** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ***** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 11/27/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22601598
I am rejecting this response because: They have not reached out to me nor have they sent me anything via email or mail about my concerns
Regards,
******* *****Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank stole money from me, I deposited into my account and released the joke on my check and then closed my account. The amount was $31,000Business Response
Date: 11/25/2024
******************
Thank you for contacting The
Huntington National Bank (Huntington).
We are writing in response to the complaint you forwarded to us
regarding **** *******, which we received on November 22, 2024 for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter.
Please be assured that we will contact our customer promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to our customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Response Team
Huntington National BankInitial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/24/24 my wife and I opened a joint checking account through **********************. Shortly thereafter, on 10/30/2024 we started regularly using the account. As of today 11/20/24 my wife was unable to login to her account. We called the bank as of this evening to find out why and suddenly the bank is closing our account with no reason given. We have our entire livelihood within this bank, and have already closed our other accounts as to not incur fees for them being inactive. With ************** closing our accounts with basically no notice and no reason they have made me unable to pay my mortgage or put food on my table.Business Response
Date: 11/21/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 21, 2024
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: Review ID # ***************
Huntington Case #: 01779188
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** *****, which we received on November 21, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is about the Huntington Bank on *********************************. On Thursday November 7th at approximately 8:15 pm i deposited $800 (40 20 dollar bills inside the atm. I always make a deposit of 40 bills since its the *** limit for the last year. Anyways the Atm while it was counting the money gave me a error sign saying their was a error and it was going to add my cash to the atm for safety reasons and not return my money. Then the system restarted which took a very long time and went out of service. I had visit the office 3 times now. The mananger admitted the the atm was over Friday morning and i dont know why i have not recieved my money back. This is a bank with cameras i have proof they also can very easily look at the cameras and see. I recorded videos. But this is very upsetting $800 is a lot of a atm there nights i cant sleep honestly. Almost two weeks now with no resolution.Business Response
Date: 11/18/2024
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
November 18, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22568813
Huntington Case #: 1776066
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ********, which we received on November 18, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:11/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two refunds were issued to me with similar amounts. Woman Within, a catalog store, issued $21.34 on October 31, 2024 so they claim. By November 15 I inquired where it was. (I am unable to upload the email response claiming Oct. 31 on BBB site. But I do have it.) It did not show on my account until I complained about its' absence to a banking representative over the phone. When the ** refund showed the * Haul refund amount of $21.52 visible on November 12 disappeared! I rented a * Haul truck on Nov 4. One of Huntington Bank's accounting staff has skimmed my account for ******** want my money back!Business Response
Date: 11/18/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 18, 2024
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 22568274
Huntington Case #: 01776190
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ********, which we received on November 18, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been waiting on letter of explanation from Huntington of y check was returned or stop on 11 4 24vpayment iwas told letter mailed out 11 5 24 i have not received today via 11 14 24 I had gotten told today it was closed I told them who closed it out gout another case number for today I need letter aspa it for a court case I m very upset I feel Huntington is giving me run around and tie my case up do to not sending information out to me properlyBusiness Response
Date: 11/15/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 15, 2024
Better Business Bureau
******************************************************************
Re: BBB Case #: 22558453
Huntington Case #: 01774907
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington).We are writing in response to the complaint you forwarded to us regarding **** M ******* which we received on November 15, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact **** M ******* promptly to acknowledge the complaint, and upon completion of our review, will provide **** M ******* response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 11/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.*******, **** 22558453 1738 Nov 22, 2024 1:30 PM 1
Regards,
**** *******Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a car loan in September 2022. The car loan was taken out in the name of my business, ***********. My name is ******* *****. This matter involves the account number ending in 8201. I paid off the loan in its entirety on September 23, 2024. Huntington National Bank indicated to the three credit bureaus that I had two late payments. There is no dispute that every other payment was made on time. With respect to the two (2) payments that Huntington claims were 30 days late, those payments were timely made by using their phone system. I never made those payments with a live person on-line. I was told by a customer service representative from ********************** that, in each of the two (2) cases, they saw that I made a payment but that, for some reason, the payment did not go through their automated phone system. I would like these two negative entries on my credit report removed from the three (3) credit bureaus. My payment history is perfect and I have no other late payments with any other company for years.Business Response
Date: 11/15/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 15, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22556916
Huntington Case #: 01775153
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on November 15, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello my name is ****** ***, one of the legal guardians appointed by the courts for my aunt ***** *****. My concern is that Huntington Bank has been provided the Power of Attorney papers on several occasions since 2022. But since that time, Huntington Bank has failed to properly update the account and ********************** statement. I have the Legal Guardians papers as well. We are also attempting to get online access to Create a user name and password, However I am being told that they has never been a record for a Power of attorney and or legal Guardianship papers. The Power of Attorney papers and guardianship was provided too. to the Branch Manager ***** ********** ************ and mobile ************ fax, ************.Also the billing statements amounts have been wrong and I wanted for the account to be updated to reflect the approved modification, and reflect the Legal Guardians and Power of Attorney.Business Response
Date: 11/15/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 15, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: Review ID # ********
Huntington Case #: 01774729
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ***, which we received on November 14, 2024 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited my work check into my account at ********************** the teller never informed me that they would have to put a hold on my check the bank so when I called customer service they informed me they didnt know when the hold would be released I got an email stating that the hold was released but the bank didnt release my funds into my funds into my account I dont understand why my funds is not in my account if the hold was releasedBusiness Response
Date: 11/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 12, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22536819
Huntington Case #: 01771830
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ****, which we received on November 12, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************
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