Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,049 total complaints in the last 3 years.
- 338 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited my work check into my account at ********************** the teller never informed me that they would have to put a hold on my check the bank so when I called customer service they informed me they didnt know when the hold would be released I got an email stating that the hold was released but the bank didnt release my funds into my funds into my account I dont understand why my funds is not in my account if the hold was released
Business Response
Date: 11/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 12, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22536819
Huntington Case #: 01771830
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ****, which we received on November 12, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am annoyed and it saddens me that as my bank you all failed me nearly 6 months ago I filed a complaint due to the fact that i received a product from ****** that was none returnable and unable to process a refund I reached out to them because i was sold fake merchandise i called you all and filed an complaint and from the beginning my complaint was handled in correctly and was not put in right i continued to call monthly regarding this matter only to be told that it would be filled and handled properly each time i was failed now i get something in the mail denying me a fair opportunity to get my money back you all sent the document denying mw my money back but never once sent the paperwork you all continued to say you would send to me it's hurtful to have a bank that doesnt stand behind you when you money is mishandled I continued to have my original call investigated since all calls are recorded that never happened and would clear up the mess that you all have created to prove that i have been honest the entire time i won't stop i get what is mine rightfully in ****** and hurt that you all again then let me down regarding an situation with ******* so not once but twice i was let down and it's mind blowing to say the least i need someone to call me regarding this matter and im feed up with you all in regard to how you handle my stationBusiness Response
Date: 11/12/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
November 12, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 22528709
Huntington Case #: 01770840
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding *** ****, which we received on November 8, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded
by your office. We thank you for making us aware of this matter. Please be assured that we will contact Ivy
**** promptly to acknowledge the complaint, and upon completion of our review, will provide our response
directly to *** **** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 13 years old placed a bid on StockX for 1 pair of **** shoes. When we saw 2 purchases on Huntington, we asked for a refund. They did NOT do anything. They said that since 1 was delivered, they're not crediting our money back. Also, we never saw 2 pairs delivered. Only 1 was delivered.WTH Huntington, you're worse than TCF!!!Refund now!Business Response
Date: 11/06/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 6, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22519864
Huntington Case #: 01769042
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********* Vangard, which we received on November 6, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** transaction from Discover credit card on 10-21-24 ran my checking overdrawn, charged me overdraft fees etc and Discover sent the mo ey back (reversed the *** and I still don't have this mo ey back I to my checking account! What bank allows any transaction that puts an account in the negative?! I'm furious over this and I've had this account since 1997. The woman on the phone said 3-10 business days. I'd receive a letter in the us mail. I never received any response from them. No letter no call. They stole my money! Today I get my Discover bill that shows it was reversed too.Business Response
Date: 11/06/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
November 6, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 22519197
Huntington Case #: 01769140
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** *****, which we received on November 6, 2024, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ***** promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to ***** ***** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used to have my homeowners Insurance policy through Huntington Bank via ******. My policy went up significantly to over $6000 per year as of July 15, 2024. I secured a new policy from another vendor for significantly less. Unfortunately a premium check went out just before I was able to cancel it. Now it's november and I still don't have that $6000 refunded. My "broker" has twice now had the check sent to an old address despite being given the correct address. You can see my communications attached. I want my refund this week.Business Response
Date: 11/06/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
November 6, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** *******, which we received on November
6, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello my father is incarcerated. He has a checking account with ********************** to pay bills like any other person. He nore I have ever set up a check book or put are signature on the checks. When we ask who and what name is on the checks they cant even give me clear answer they say they can not read it. ** requested to receive the checks they still have not granted me that wish. Huntington bank has taken exactly ******* worth of fraudulent checks and cashed it for someone we do not know. These transactions are fraud and I filed a dispute for a refund. I am the current *** for my dad while he is in incarcerated. It is not fair we are insured 250k per there policy but they will not give the money. Below is the branch manger who helped me and multiple times stated that we would be able to get are money back. Now her higher *** are saying we cant. They have closed the account my father was using ***********. Saying to prevent more fraud but havent refunded me at my request of dispute. New account number for new bank account they open is ***********. Routing number *********. Where I would like refunded. On the date of 8/19/2024 8/20/24 and 09/03/2024 is when my bank started getting negative thats when I quickly. Called Huntington and made a case. I also had to get a *** written by my father and sent to me through mail. I had no access to seeing anything or knowing anything until the *** paper came in I than gave it to the bank and they had take days to check if it was real which it was. Makes no sense we are suffering because bank got fooled by fake signature and scam.Only house taxes and insurance for his truck only authorized automatic transaction we ever set up. If need of more pictures or info please let me know ******* ****** Branch Manager, Assistant Vice President NMLS ID: ******* Direct Phone: ************ Branch Phone: ************ ************************************************* The Huntington National Bank ******************************** OH1163Business Response
Date: 11/08/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 8, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 22515185
Huntington Case #: 01768175
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** ******** which we received on November 5, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact **** ******** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to **** ******** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 complaints and no one from the bank is getting back to me.Issue one is the amount of bank fees for the year of 2024 totaling over $3,000. The bank needs to look into this and fix it.Issue two is my car was repossessed. I collected all my property but they would not let me take subwoofers, amplifier and speaker box from the trunk. I paid $600 and they need to refund me the money. Ive tried to file a complaint with them, but no one would let me talk to a supervisor.These need to be addressed asap!Business Response
Date: 11/05/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
November 5, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *********** R ****, which we received on
November 5, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 11/05/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22511079
I am rejecting this response because I am not accepting no credit back on the $3,000 in fees on my checking account for the year 2024.
Regards,
*********** ****Customer Answer
Date: 11/06/2024
***** **** <*******************************>
Tue, Nov 5, 1:10 PM (1 day ago)
to disputeresolution
I spoke to Huntington, they are now allowing me to get my speakers from my vehicle, but they are not doing anything regarding the fees over $3,000 on my checking account. I am not satisfied with this, let them know I would let BBB know and will be closing my account with them. How they are able to get away with charging so many fees is insane and they need to fix it!Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 10th 2024 I went to Huntington bank and opened a secure account. I deposit 250 down on that security account then. I told them the card was never activated On October 13th. I decided to cancel it.I was told it would be 5 todays 7 for me to receive My money back. Oc?***** 21st I was told got it That a check was mailed out that day. On October 27th I called again and I was told that I wouldn't receive the check until October 1st. Didn't get it call back again. I was told I won't get it until the 3rd of November. I still haven't received it when I called again. I was told it'll be the 6th of *********** I told them that I will be filing a complaint.Cause this makes no senseBusiness Response
Date: 11/05/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
November 5, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22510052
Huntington Case #: 01768145
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********* ***********, which we received on November 5, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:11/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bank has stolen $2,188 from me and I need help with getting it back and suing them.Business Response
Date: 11/01/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
November 1, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******** L *******, which we received on
November 1, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 11/05/2024
******** ******* <******************************>
Fri, Nov 1, 7:36 PM (4 days ago)
to disputeresolution
******** *******
Huntington filed a dispute for me.Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The week of October 21st, Huntington closed my checking account without prior notification. I still have not received the funds from this account 10 days later. The first notice I had was when my employer could not deposit my payroll check.Then on Tuesday, October 29th I went into the Plymouth branch to make a cash deposit into my Joint checking account (Joint with Spouse ********* ********) and was told my account was frozen, I couldn't make deposits or have access to my funds. No explanation, No prior notice given. We have been customers of ********************** and ******** who Huntington acquired for 30 years. We have a Home Equity loan currently also. The Bank Manager and Assistant advocated on my behalf with the Regional Manager and others to no avail. I still was never given an explanation why my account was suddenly frozen about 2 months after I was a fraud victim. On Wednesday, the Branch Manager **** said I could come in and get the funds in my Joint account. I still don't have the funds from my individual checking account. The bank actions has triggered multiple problems, credit card payments and other bills we paid recently rejected. Auto deposits from ********************, and a monthly Annuity payment and Pension from ***** all need to be stopped and routed to a new bank. I told the bank my spouse was in *********** for 3 weeks and why couldn't we close the account when she returned and this could be completed in an orderly fashion. I have spent countless hours trying to repair the damage Huntington Bank has caused to me and my family. I feel the bank has discriminated against me, acted recklessly and has failed to communicate and give proper notice before closing the account.Business Response
Date: 11/01/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
November 1, 2024
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** ******** which we received on November 1, 2024,
for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankCustomer Answer
Date: 11/13/2024
I never received a letter from Huntington Bank regarding my Joint checking account being closed. There has not been an explanation for freezing my accounts including a joint account with my wife ****** ********.
I have had phone conversations with ********* of the Customer Advocacy team who assisted with some withdrawals from the account.
I am not satisfied with the response.
We had a number of auto payments declined even though there were funds in the account.
I was denied access to my funds and was not given any time to move my payroll deposits to another bank.
I want my complaint kept open.
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