Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,052 total complaints in the last 3 years.
- 338 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington put my account into repossession for a $35 late fee!!!!! What is this!! My social is ********* Please help me ***** **** *******
Business Response
Date: 02/28/2023
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** **** *******, which we received on February 28, 2023,
for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** **** ******* promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ***** **** ******* by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 02/28/2023
I accept the business's response to resolve this complaint.
Regards,
***** **** *******Initial Complaint
Date:02/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello. I went through the drive thru and spent 16.88. My debit card was charged 168.88$ . The **** ** ******** **** said it was a mistake and I spoke with their owner ***** . However Huntington Bank which is my bank took out the 168.88. I received my money back at first but then they took it out again. I have spoke to Huntington corporate several times and they want a receipt. I do not have a receipt but the manager at **** *** ******* can show the charge that I did not spend 168$. Huntington is not willing to even contact the manager at the gas station. I’ve seen numerous reports filed against the bank. I’m seeking your help because I have tried everything and I believe the bank is fraudulent. I have never spent over 50$ at a gas station in over 10 plus years. I cannot produce a receipt I do not have but the gas station has proof of my charge. This occurred on December 27th and I’m still dealing with this. Please call or email me back. I really appreciate it.Business Response
Date: 02/28/2023
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** ******** which we received on February 27, 2023, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ******** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ***** ******** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 03/16/2023
I have sent the letter Huntington sent me. I finally spoke with **** **** yesterday after they closed the case again. I want to keep it open with you guys if she doesn’t do what she says she will. She was shocked that they said they never received either of the 2 contest letters I sent them. Plus, she said the info she requested about my case 2 weeks ago she never received. Plus, the banker I met with who told me they received my first letter of contest basically lied because the letter was never received. Seems like a lot of lying is going on.Business Response
Date: 03/24/2023
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** ******** which we received on March 17, 2023, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ******** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ***** ******** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A bank account and credit card were opened fraudulently in my name and I have not been able to speak to or contact anyone who could have helped resolve the issue. Trying to speak through third parties and not getting anywhere. I have been going around in circles trying to get answers with no luck. Now they are going through a collection agency to recover funds from purchases on these accounts not made by me. For the past 6 plus months, I have been calling different numbers given by numerous bank associates and customer service departments and no one is able to help. They take notes and say they will pass it on and that I will be contacted. Never, not once have I been contacted through phone, email or by mail until recovery notices were sent to me via mail. I have never experienced anything like this before.Business Response
Date: 02/27/2023
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding **** ******, which we received on February 24,
2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 04/11/2023
I have been speaking with a customer advocate who has informed me via phone that the complaint I have with Huntington Bank concerning a credit card with disputed transactions on it, would not be resolved. They say they cannot prove the charges on the credit card were or were not make by me, but because there were similar charges on my bank account a year prior, they believe the charges on the credit card were mine. They decided that it is my responsibility to pay for the charges even though we disputeed the charges on the day they happened, and they had the opportunity at that time to investigage but they did not. Now almost a year later becasue they can no longer retrieve their money, they are forcing us to pay since they will not be removing this from my credit report.
I would like this to go under as a complaint against Huntington Bank. Poor customer relations and does nto stand by their credit card policy.
Thank you,
**** ******
***** ******* * **
******** ******** ** *****
************************Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have banked here for over 6 months have deposited many checks. Now for some reason they are holding every check I deposit which is ridiculous they are printed checks from verified corporate accounts. Now my last check was my payroll check that was issued because Huntington didn’t accept my direct deposit from my employer. I deposit my check surprise surprise it’s held then my teller said it will be available the next day now I’m getting an email my pay check it’s getting held till the first. Is Huntington going to pay the late fees on the accounts I can’t pay that are due before then? Is Huntington going to buy me groceries and gas for the week I’m going to have to wait. No they are not I demand my printed payroll check be deposited in my account immediately or I will be closing this account and never doing business with them again.Business Response
Date: 02/27/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
February 24, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID #19458052
Huntington Case #01388601
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ******** ****, which we received on
February 24, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 02/28/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19458052
I am rejecting this response because: they lied to me yet again saying funds available next business day then the first then the 28th now they are saying the 2nd. I will be closing my account once funds are in the account no one should ever bank here.
Regards,
******** ****Initial Complaint
Date:02/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington is allowing me to open accounts and then later closing the accounts (both personal and business) without any explanation.
After a phone call to Huntington, I was told there is some "risk" of me having an open account but Huntington would not explain what that risk is.
It is find for Huntington to refuse to have an account with me; that is their choice.
But Huntington cannot be allowed to close an account due to some unexplained 'risk' and refuse to tell me what the risk is in explicit detail.Business Response
Date: 02/21/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, OH 43216
February 21, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 19435394
Huntington Case #: 01385921
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaints you forwarded to us regarding **** *******, which we received on February 21,
2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:02/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a fraud alert like I have had in the past. The text chain and phone number are valid Huntington numbers. When I called it took me to the ********** Huntington Bank Call Center. The agent answered answered and said "Hello, give me your social security number". I did not think that was appropriate, or in conjunction with Huntington Banks policies.
I contacted a branch and they verified fraud happened and my card was shut off due to too much time elapsing without a response to the text. They were unable to find the number in their system. This number is valid it is the same number that dates back, according to my texts and previous interaction since at least Friday October 22. 2021.
I contacted the toll free number to inform them. The supervisor obviscated and claimed this was not afiliated with Huntington Bank. I wasted 2.5 hours of my valuable time addressing this concern with no help. The agents simply wanted to get me off the phone which should be evident by the recorded phone call. The supervisor then told me that there is no way to report fraud or to speak to the fraud department.
According to the supervisor customers are to report fruad to an agent who will then act as an intermediary.
I am concerned about my account safety. The same thing happened to **** when using overseas call centers. The employees were stealing information and gathering social security number to track packagea they claimed. They then used the information gathered to commit identity theft.I will be closing my account and banking elsewhere as Huntington has acted inappropriately, in my opinion, when this was presented to them. I want someone in a position of authority within the bank to view this information and take action.
It is very sad I had to resort to the extreme by filing a complaint with the BBB in order to do that.
Thanks
*****Business Response
Date: 02/14/2023
*******************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** ****** which we received on February 14, 2023, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ****** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ***** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 02/15/2023
I accept the business's response to resolve this complaint.
Regards,
***** ******Initial Complaint
Date:02/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report
ACCOUNT NAME: ACCT#20056
Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.
I contacted "Huntington National Bank" and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.
This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.Business Response
Date: 02/10/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, OH 43216
February 10, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 19370795
Huntington Case #: 01379289
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ********* ********, which we received on
February 9, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:02/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
01/29/2023 made a cash deposit into the atm at jewel on bloomingdale rd Glendale heights illinois. The atm took my money but did not deposit the cash ive been getting the run around for 8 days now. There's no reason it should take this long to balance an atm and deposit the money in my accountBusiness Response
Date: 02/07/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
February
7, 2023
BETTER
BUSINESS BUREAU
1169
DUBLIN RD.
COLUMBUS
OH 43215
Re:
BBB Case #: 19342716
Huntington Case #: 01377378
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ****** ****,
which we received on February 7, 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 02/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ****Initial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington overdrew my acct taking more than what they should have, when I spoke with a supervisor I was yelling and crying because I had no money and they were going to take 10 days to refund the money THEY took. When I went to log in the next day my acct was ‘force closed’ and they’re mailing me a check for what THEY think they owe me, not allowing me access to any of my funds OR transaction history to show proof of fraud!!Business Response
Date: 02/06/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
February 6, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID #19334101
Huntington Case #01375708
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ***** ******, which we received on
February 6, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:01/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle and used Huntington Bank for the loan. When the first bill came I paid the loan off in full. 2 months later we still haven't recieved another bill or the title. Now they have called me 2 times demanding that I pay another 295.00 "FOR INTEREST". We have bought vehicles in the past and done the exact same thing and never have we had as much trouble as we have with Huntington Bank. We will NEVER use them again for anything.Business Response
Date: 01/31/2023
The
Huntington National Bank
Customer Advocacy Team
EA1W02
P.O. Box 1558
Columbus, Ohio 43216
1/31/2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID #18948388
Huntington Case #: 01372922
Dear ********* **********:
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding **** ******, which we received on January 31, 2023, for review.
Please accept this correspondence
as our confirmation that we have received the expressed concerns forwarded by
your office. We thank you for making us
aware of this matter. Please be assured
that we will contact our customer promptly to acknowledge the complaint, and
upon completion of our review, will provide our response directly to our
customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Team
Huntington National Bank
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.