Complaints

This profile includes complaints for Her Health OBGYN - Easton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Her Health OBGYN - Easton has 2 locations, listed below.

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  Her Health OBGYN - Easton

  3600 Stelzer Rd Ste 220 Columbus, OH 43219-3676

• 

  Her Health OBGYN - The Pataskala Medical Center

  8200 Hazelton Etna Rd SW Ste 200 Pataskala, OH 43062-9630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received care from an OB at the clinic in may I was told that I'd have to pay $300 over the course of 6 months. I paid for the first month but discontinued care with them. I was informed that I was going to get a refund in July. As of today I still have yet to receive my refund. I've called their billing department multiple times and whenever I do I'm told their billing manager is unavailable or left for the day or is out sick no matter what time of day I call. I spoke to an office manager who said they were having delays with their post office. But upon checking with the post office nothing was mailed out. I've asked for them to reissue a new check but I was told they'd have to confirm with the billing manager who would get back to me. As of today she has yet to get back to me

  Business Response

  Date: 09/01/2022

  The Billing Manager spoke to this patient verbally AND through the patient
  portal on 8-26-22 that once her insurance claims had cleared, a refund
  check was sent on 7-25-22 to the address on file. It was explained and an
  apology made that there had been a 2 week delay with the processing but
  that it had been sent. It was also discovered when she spoke to the Office
  Manager on 8-23-22 that SHE had never updated her address with our office
  and therefore the check was mailed to the address that had been on file.
  She should contact the post office to make sure her mail is being forwarded
  as no mail has been returned to our office. Since she only told us about
  the address change on 8-23-22 we are not responsible for any delay the post
  office may have in forwarding her mail. After 30 days of her notice of
  address change and possible lost check we can stop payment and reissue the
  check if necessary. We believe this issue was handled promptly and
  correctly and we strive for excellence in our communication with our
  patients. If she doesn't receive her mail by 9-20-22 she may contact us for
  a reissue of her check.
  
  --
  **** * Billing Manager
  Her Health OB/GYN
  **** ******* ** ***** ***
  ******** **** *****
  ###-###-####
  Tax ID# *********
  *******************

  Customer Answer

  Date: 09/01/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ****