Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

894 total complaints in the last 3 years.
298 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased 4 leather recliners and they were delivered damaged on Nov 7. We have emailed and called numerous times. They stated their process was to send someone out to either fix the leather or replace it. Nov 22 a repair man came to the house and stated they could not be repaired and had to be replaced. He would relay information to manager and they would be in touch. We still have not heard from the company about a replacement.
Business Response
Date: 12/29/2024
Dear ****** ******
We sincerely apologize for any inconvience you may have experienced. We want to put forth our very best effort to resolve this complaint.

After further review, we are unable to locate an invoice under your phone number. If you have an invoice with us, that you are experiencing issues with please respond with the phone number on file and email address so we may better assist you.

Best Regards
*********
Resolution Supervisor
************

Customer Answer
Date: 12/30/2024
The order is under my husband **** ******. ************
Business Response
Date: 01/05/2025
Dear **** ******,

We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.

We are currently looking into this matter, and we are requesting additional time on this matter. Please allow us 10 days to continue to look into this matter and respond.

Thank you
Resolution Supervisor
*********

Business Response
Date: 01/12/2025
Dear **** ******,
Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. After reviewing your invoice on 111-225621.
We see that you are scheduled for an even exchange for (2) LAF DP LTH RCLNR on 1/15/25.
If you need any additional assistance, please let us know.

Thank you
Resolution Supervisor
*********
************
Customer Answer
Date: 01/23/2025

---------- Forwarded message ---------
From: ****** ****** <*******************************>
Date: Tue, Jan 21, 2025 at 11:33 AM
Subject: complaint ID number ********
To: <**********************************************************************************************>

Nothing has been delivered. They constantly change the date then do not show up. And they never notify you. I am emailing someone from the company but she has no power over the delivery section. Please do not close my complaint until we actually receive a replacement or refund.
Business Response
Date: 01/28/2025
Dear **** ******,

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. We have reviewed your invoice and partnered up with the store for additional information,

On 1/15/25 only one recliner was received on the trailer. I apologize that you were not notified about the delay on the second recliner. The second recliner is scheduled to arrive on 2/1/25. You are scheduled for both recliners to be delivered on 2/1/25. We will also continue to follow this order, until it's successfully delivered.

Thank you
Resolution Supervisor
*********
************

Customer Answer
Date: 01/28/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22733856

I am rejecting this response because: I do not want this complaint to be resolved until we actually have a the replaced product or a refund for the entire thing.
It has been ongoing since it was delivered, which was months ago.
Regards,

****** ******
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: December 2, 2024. Original Delivery Date: December 13, 2024 8:30am-11:30am. No one came to deliver or call to say they were not coming. When I called the store, I was told the bed came in damage and would need to set a new delivery date at December *******z. Could give a time would get that messaged to me closer to the date. Later on the 13th I got an email and text message saying that the delivery was scheduled December 14, 2024 between 12:30pm- 3:30pm. They delivered the bed and the mattress and a low profile box spring. Called the store to let them know they gave is the wrong box spring we paid extras for the split queen so it would go up our stairs. They were apologetic and we understand end the mistake. We got a new delivery date for December 26, 2024. Got the confirmation of delivery text and email verifying that my order would be delivered on December 26, 2024 8:30am- 11:30am. That time came and went with no call from the store to let us know that they were not coming. Called them several times, was told that the store manager would be in touch with me at 1pm this afternoon. 2:13pm came I called them back they said they were busy with other customers working out their deliverys on Christmas. Waited in 6:15pm called back phone rang and Rang finally got ahold of a customer service representative they said I could reorder the boxspring and pay for it again and we could pick it up on January 2. I said I paid for delivery and set up, she said okay then we could deliver on January 4 2025. I said I wanted more of a resolution. Finally the office manager called at 6:49pm and all he kept saying is the delivery is scheduled for December 28th but they cant guarantee anything since delivery is not guaranteed. So I have no idea when my son will finally have a bed to sleep in and I will get what I have paid for.
Business Response
Date: 12/31/2024
Dear Ms. ***************** you for bringing this matter to our attention. We are so sorry that you had a negative experience. Our company takes pride in delivering the absolute best service to every customer.
We see that you have talked to the store, and we have delivered the correct box springs for you.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 01/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. Even though they did not deliver the bed to the desired room of my house and set up the bed like they stated when we paid for delivery. But my husband was able to set the bed up we just know that we will no longer do business with Value city and will tell our family and friends to go somewhere else.

Regards,

***** *******
Initial Complaint
Date:12/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 3 piece furniture set from value city (love seat, sleeper sofa, and chair) on October 15 2024. Value city delivered the chair and sofa in September and did not deliver the mattress for the sleeper sofa or love seat. Then they said November for the missing items, nothing came. Then they said December, and nothing came. Now they are giving me a February delivery date! I have missed many days of work sitting here waiting on different delivery dates that was given to me only to be cancelled. I had to cancel plans such as my house warming and out of town guest because my furniture is still not here! But monthly payments for this is still coming out of my check! This business is doing fraud! How do you keep charging me monthly and no wont deliver my furniture!!! I am asking for a billing adjustment since I lost money not going to work for false delivery dates this business kept providing me! And for the inconvenience of cancelling my house warming and other plans where my guest could not sleep on the sleeper sofa with no mattress!!
Business Response
Date: 12/30/2024
Dear Brain *******,

      We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
      As we look at your order, it looks like the store has scheduled the delivery of a mattress and Loveseat for 01-08-2025. We are contacting the store to keep an eye on this order and try to complete it as soon as possible. The store already sent the refund check because of the inconvenience.
      If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************
Customer Answer
Date: 12/30/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22716752

I am rejecting this response because: they only gave me $300 for the inconvenience. The loveseat alone is $700. Do they not understand this is the 3rd rescheduled delivery date, I have missed work sitting at home only for a rescheduled date, I have held off my home warming due to no complete furniture set and out of town guest had to book a hotel room for the holidays since my sleeper sofa mattress is not in yet. All of this due to the companys error with my delivery! Its worth more than just a $300 refund!

Regards,

***** *******
Initial Complaint
Date:12/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 27, 2:024 I purchased a three-piece living room set. After delivery I noticed within the first week that the back of the big couch was not working itwas broken.. I contacted value city they sent a young man out. He screwed in a s**** and that was that it didnt help at all. I contacted them again and they took my information and said they would look into getting it repaired or replaced at this point in time from June 6 on they have done nothing -any attempts to get through to them . Im put on hold. I need this couched replaced. I purchased it. I am very limited on funds and Im going through cancer treatment . I dont have time to fight. I just want them to handle it correctly and replace my couch as I dont think any repairs they do will be long lasting. When I purchased this couch I expected it to last longer than a month. I believe they ignored me so as to run the time out on included replacement or repairs please help me with this.
Business Response
Date: 12/26/2024
Dear Ms. *************** you for bringing this matter to our attention. We are so sorry that you had a negative experience. Our company takes pride in delivering the absolute best service to every customer.
We have set up a new service for you. You will be contacted on the date and time. We will look at the service report once in and see how we need to proceed.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:12/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a stain protection that was to cover all stains. When I tried using it they sent me a stain remover that made the stain worse and they refuse to send someone to fix it
Business Response
Date: 12/27/2024
Dear **** ******,

      We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
      We are unable to find any order with your name and contact information provided on the complaint.Can you please provide us with the invoice number, the name on the order, and the contact number?
      If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************
Initial Complaint
Date:12/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My dual powered reclining sofa was delivered on 12/7. It stopped working on 12/20. I called the number on the receipt ************ and followed instructions to select the service department fie repairs. I called numerous times and there was no answer: I called another number and finally reached someone. I didnt give him any information and he said he will set something up, thanked me, and hung up. I called him back, because he didnt take my information. He assured me that he would as able to pull my info up with my phone number. He said he was entering the info in the system and Id be contacted. Since I was still unaware of the process, I called the original number at 7 am the next day. The recording said they werent open until later. I called later in the afternoon, and the phone would ring and then hang up. That happened multiple times. I called another number, and there was a wait time of 1hr and 40 mins. I spoke with someone and he told me someone was scheduled to come on January 3rd. I asked what they would be coming to do. He said they would flyer to fix my couch. I asked what would happen if they couldnt fix it. He said they would the to order the same one, and if they couldnt O could get a similar couch (store credit) for what the couch is worth at the time. I had the couch for less than two weeks, and it is stuck in a reclined position. I have company coming for the holiday. My couch is broken, and I have to wait weeks for a solution. The product is clearly defective, its nearly impossible to reach customer service, and it unacceptable to spend money and have to be this inconvenienced. This company is terrible. At the very least they should be able to send a technician at the beginning of the week.
Business Response
Date: 12/24/2024
Dear ******* ****,

      We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
     We have submitted the request to the servicing store to move the service date up if possible.
      If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************
Customer Answer
Date: 12/28/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22718863

I am rejecting this response because, I have not received a call, text, email, or any form of communication regarding a new service date or any information for that matter.

Regards,

******* ****
Business Response
Date: 01/06/2025
Dear ******* ****,

      We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
      It looks like the store sent the service out on 01-03-2025, and the technician found an issue with the buttons. The store will order the parts and send the technician to resolve the issue.
      If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a sofa on 11/29/2024. I did not receive the sofa on the delivery date 12/12/24. The driver did not make it to my location and attempt delivery. I also made several calls to attempt to reschedule a new delivery date where I was not contacted back. I called again next day and was able to speak with someone to reschedule. Today 12/17/24 was when the sofa was suppose to be attempted to be delivered again. I did not received any notification on the time they would attempt to deliver. I called to obtain a full refund on the sofa and delivery as I was not sure if I was going to obtain the sofa I purchased. The supervisor I spoke with told me I cannot receive a refund of the delivery fee of the first attempt even though they did not attempt to deliver to my location and i contacted several times to attempt to reschedule and was told someone would get back to me and i was not contacted by anyone.
Business Response
Date: 12/23/2024
Dear ****** *******,

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you.
After reviewing your invoice on 413-324248. We have refunded your threshold delivery on 12/23/24 back to your accoount.
Please allow 3-5 business days for processing.

Thank you
*********
Resolution Supervisor
Initial Complaint
Date:12/17/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered furniture months ago and was to be delivered September 21 2024 its going on 4 months and i have not yet received the 1 piece I'm excepting they also only delivered 3 pieces out of 4 piece and tried to refuse the 3 pieces they told me I have to pay ****** dollars I also am making payments on furniture made 4 payments and has not even gotten my furniture I tried talking to the manager he just ignore my call and tells me different excuses. This is how value city treats its customer sells ******************** knowing they can't deliver I am making payments on furniture I don't have and don't know if I'm going to get they changed my delivery date 4 times worst business ever the manager also says yes value city furniture is not good on furniture sales
Business Response
Date: 12/23/2024
Dear ******** ******

We sincerely apologize for any inconvience you may have experienced. We want to put forth our very best effort to resolve this complaint.
After careful review, We see that on 12/16/24 you spoke with the manager ******* and requested a refund and to cancel your order. Can you please confirm you are still considering a return and refund. Please respond back to this email.
Thank you
*********
Resolution Supervisor

Customer Answer
Date: 12/30/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22701556

I am rejecting this response because: I did not cancel my order and ******* has neve returned any of my calls I left several message and has not gotten a response.They only delivered 3 pieces of my sectional waiting on the 4th piece I've been waiting 5 months for the 4th piece
Regards,

******** ******
Business Response
Date: 01/08/2025
Dear ******** ******,

I appreciate your patience. I have spoken with the shipping company, and they are working on getting your remaining piece delivered. The expected delivery date for the Armless Sleeper Lvst is tentatively set for 1/25/25. I will update you if this date changes or if we can move it up. Due to the delay, we will be taking 15% off of your order. We will apply $315.89 back to the original method of payment. Please check your personal email, we sent you a update on this matter on 1/3/25.

Thank you
Resolution Supervisor
*********
Customer Answer
Date: 01/16/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22701556

I am rejecting this response because:
I still have not gotten the missing piece I was given a date of Jan 17th 2025 which was changed then given a date of Jan 24th 2025 which was also changed now got a delivery date of Jan 28th 2025. Im hopeful I will receive the missing piece on or befoer January 28 2025.

Regards,

******** ******

Regards,

******** ******
Initial Complaint
Date:12/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/27/24 I ordered an Artemis Dining Table online with 4 upholstered chairs. I paid $1084.99. It was delivered on 12/2/24. The next day, my husband put a plate from the refrigerator on the table and it left a stain. A product advertised as a dining table should be able to withstand a refrigerated plate without damage. Otherwise, it is not fit for its intended purpose.There is a line on the webpage saying that cold (and hot) items stain the table but Im not sure if it was there when I purchased. I also would have expected a warning elsewhere or with delivery given how fragile this table is. Literally plain cold water stains it. We complained to customer support and heard back on 12/9 that the manufacturers warranty doesnt cover staining and that they would not help us because we did not order a warranty. On 12/9, I submitted a review on the website with factual information and they have yet to publish it. It concerns me that they are withholding reviews. Had I seen reviews indicating that it stained so easily, I would not have purchased it.
Business Response
Date: 12/17/2024
Dear Ms. *************** you for bringing this matter to our attention. We are so sorry that you had a negative experience. Our company takes pride in delivering the absolute best service to every customer.
While we understand your frustrations the piece cannot be repaired or exchanged. Please see the product details online:
*****************************************************************************************************************************************************
Prepare for compliments with the Artemis Marble Dining Table. A genuine marble showstopperits just what your dining room needs!
Marble slab tabletop featuring natural stone variations, making it beautiful and unique.
Industrial base made of four pedestals for serious stability.
Clean, straight lines for a sleek, yet geometric silhouette.
******************* thats classic enough to fit into any design dcor.
Product Details
Construction and Materials:
         Tabletop is constructed of gorgeous marble, with a resilient MDF and birch veneer base.
Care Instructions:
         Marble is non-stain resistant. If a spill occurs, immediately wipe clean using a damp sponge and mild detergent. Do not place hot or cold items directly on the marble top.
Material
MDF and Birch Veneers
Marble
Finish
Gray Marble/Black Legs
Customer Assembly Required
Again, this is not covered under the manufacturer's warranty.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 12/17/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22695999

I am rejecting this response because they did not address my concerns about censoring my review. I think they are misleading members and should be ashamed for advertising a dining table that cannot withstand spilled water. For the record, even if you attempt to wipe up a spill immediately, it still stains, which is not what the listing implies.

Regards,

********** *****
Business Response
Date: 12/19/2024
Dear Ms. ************ have not located your review,again, we apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 12/19/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22695999

I am rejecting this response because it is unacceptable that the business could not find my review. In case it helps, my unique review code is likely embedded here: ***********************************************************************************************************
Maybe I just don't see it on the site. I hope that's the case. Otherwise, I'm concerned Value City is censoring it's reviews, which would be highly unethical.
Regards,

********** *****
Initial Complaint
Date:12/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 27th 2024 I purchased a large sectional from Value City Furniture. I knew upon purchase that it would be slightly delayed in delivery with a delivery date of August 14th 2024. As the date approached closer to my delivery date, the date of delivery changed from October, to early November where finally the day came on November 14th 2024 when the furniture actually arrived. Although I was upset with the continued delays, I was empathetic to the logistics and supply system and dealt with it. I just wanted my furniture. As the delivery team came, everything went mostly well. However, on the large sectional, there is a console section that came without the that needed to be installed for it to be added to the sectional. They did not come with the delivery and there were none available at the warehouse for them to get or for me to pick up (which I offered to speed up the installation) to finish the installation. Since that day I have called continuously for updates getting different answers every time. I never talk to the same person and when I request a manager or someone with authority to call me back, that call never comes. I have been offered and guaranteed solutions only to run into more problems. I have been more than patient and try to be as respectful as possible to get such a simple fix of having the feet to this console delivered while being met with misinformation that has caused me to take days off of work that cost me significant amounts of money. No one seems to take responsibility when I call the company, they do not accurately update notes within my file and this causes repeated mistakes that still have me without what I have purchased. It has been less than a desirable experience and although I want this to be done with, I want this to be addressed and I want to be compensated for this entire process.
Business Response
Date: 12/17/2024
Dear ******,

We sincerely apologize for the experience you have had with our company. Please know that we are committed to addressing your concerns and resolving this matter.

A full replacement for your console has been scheduled for delivery on January 4, 2024. If this date is not convenient for you, please contact us at ************ to arrange an alternative day.

In addition, as an acknowledgment of the inconvenience caused, we will credit you the delivery fee of $229.99, as well as refund 15% of the price paid for the console.

We apologize once again for any disruption this may have caused. Should you have any further questions or concerns, please do not hesitate to contact our corporate ************* team at ************.

Sincerely,

****** P
Resolution Supervisor
*************
************
Customer Answer
Date: 12/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** ********

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Business Response

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