Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

894 total complaints in the last 3 years.
298 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My furniture was delivered in December 31, 2022. When the delivery truck left I looked outside my window and discovered they left a bunch of garbage in my driveway. I went outside to clean up after them and discovered my storm door was broken. It was out of alignment and would not close to lock. I contacted the company immediately. Within 20 minutes of the delivery team leaving and submitted and insurance claim. The first woman called me from China and did not leave a call back number. I had to call the company to get her contact information. I left several messages. She never called back and the phone eventually said disconnected. I called Value City again and was told they had the wrong email address. My email has been the same for 10+ years and I have bought furniture in the past. I believe they were emailing the wrong address on purpose. We finally fix the email issue and they get a new claims person. They determined they were not liable. Value City refuses to pay for my door their delivery people broke after leaving garbage in my driveway. Getting furniture has been an unnecessary hassle. I want my door fixed.
Business Response
Date: 02/10/2023
Dear Ms. ****,

     We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this complaint.

We cannot be of assistance. The damages to your storm door are not
correctable by Value City Furniture. Our
deliveries are handled by a third-party delivery company and all damage claims
are handled by their insurance company.
   Please reach out to your claims specialist
to dispute the outcome of your claim.

    We apologize for any inconvenience you may have
experienced. If you have any further questions or concerns, you may contact customer
care at ###-###-####.

Sincerely,

Tahnee

Customer Answer
Date: 02/10/2023
As a company you need to be able to take responsibility for the companies you hire and are affiliated with. They have a great impact on your business. I will NEVER shop with you again. Buying a couch from your company has turned an improvement into a nightmare. I can’t trust your product to be delivered without creating damage to my home and you just waive all responsibility. The delivery people had on Value City uniforms. I am now paying double for a couch and your negligent delivery service has significantly increased my expenses. And you take no responsibility. Disgusting!!!

Regards,

******* ****
Initial Complaint
Date:02/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a desk that was displayed in the clearance center. When purchasing I was told it was not a clearance item at all and that the desk would need to be ordered and could be picked up in 3 days. The desk was available for pick up today and when we arrived they loaded the box up in the back of the truck and off we went. When we arrived at the office and unboxed the desk we found it broken. There are 3 breaking points at the desk top. We immediately called the store and talked to the assistant manager Paul who let us know that this was the 10th desk reported with the same issue. He told us we needed to package the desk back up bring it back and he would get another one that would arrive on Friday at a different store. We are asking for this to be delivered and the desk broken be picked up at no charge. He told us that wasnt an option. I then reached out to the Henrietta store where I got another assistant manager who said that we dont need to package it up but would need to bring it back because we did not purchase 189 delivery option. I was also told that I could have unboxed at the site to see if damaged. I dont know who buys a package desk and unboxes at the store for defects. If they are having so many problem stop selling them. Now on Friday I could have the same thing happen. I asked for a store manager to reach out because Henrietta is saying they dont even have a note about what had occurred at the Greece store. They also do not show a pick up for Friday. I am looking for my broken product to be picked up and a new one delivered at no charge. I think that lack of Customer Service is mind blowing. Who has to pay 189 to ensure you dont receive bad or a broken product.
Business Response
Date: 02/11/2023
DearMs. ******,

Thank you for contacting us we would be more than
happy to assist you. We first would like to apologize for the experience you
had and express how much we appreciate your feedback. We will be addressing
your customer service issues internally and provide coaching opportunities.
After reviewing your information, we do see your desk was returned and refunded
successfully. If you would like to repurchase for a replacement of the desk
please contact the number below and we would be more than happy to assist you
over the phone.

If you have any additional
concerns, please give
us a call at ###-###-####. We are open Monday through Friday 9:00
AM to 7:00 PM and Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Customer Answer
Date: 02/14/2023
When calling to pick up the second desk was told it was not ordered and we were unable to pick it up. We had to then call you Greece location and was told it was ordered but from behind the scenes where no one could see it but the manager. Then we got a call back and said that desk was broken as well. I dont think we had much of a choice but to return the desk. Value City should immediately stop selling this desk if everyone is broken. I will not be using Value city for future purchases. NO ONE has contacted me to hear what has happen and I put that call in for a manager to contact me more than 1 week ago.

Regards,

******* ******
Business Response
Date: 02/21/2023
DearMs.
******,

Thank you for speaking with me today and sharing your
feedback and concerns regarding the lack of communication from our management
at our store. We apologize if we lacked to commit to a resolution to order a
replacement desk and based on the information you provided today I do understand
you have purchased from another company, however we still will be addressing your
concerns internally.

If you have any additional
concerns, please give
us a call at ************. We are open Monday through Friday 9:00
AM to 7:00 PM and Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Customer Answer
Date: 02/22/2023

The Manager of the stores STILL have NOT reached out to me. The Customer Service Rep did and thanked me for my information. I still do not feel like my complaint is being heard. I asked for a store manager to reach out to me so I could help other people in this area. To continue to sell this desk and not check is absurd. No one should purchase a desk and take it home to find out that it is broken. I was the 11th desk and now the second one they ordered was the EXACT SAME WAY!

Regards,

******* ******
Initial Complaint
Date:02/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/21/2021 I purchased the Winston 4 piece sectional and protection plan for a total cost of $3,612.94. It was delivered in late December of 2021. Within 10 months (October 8th,2021) the sectional was in need of structural repair. It was still covered under the 1 year manufacturer warranty. Dealing with the Dearborn location was almost impossible getting my phone calls answered. When i finally was able to make contact, there was a lack of response about service date from their service manager. I was patient, but I had to continually call to receive any updates and many calls went unanswered. I ended up calling the location in Westland. They sent out a repair tech to correct the issue within 2 weeks.

Currently, February 3rd, 2022 I noticed the same issue that was previously repaired was reoccurring. I called (Westland location) to schedule a service. The employee informed me that I did not purchase the pure promise protection plan, when in fact I did and have an emailed receipt proving the purchase. The employee stated I would have to contact the store that I purchased from. I called and asked to speak with my sales representative.
He no longer works for the company. I got a hold of service rep and was told to send the receipt via email. The mailbox was full and my message was unable to go through. I spoke with the same rep again and informed him the mailbox is full and asked for another email to send this documentation to. I am still waiting to hear back about this situation but, I can't help but to feel swindled by the sales rep. I hope VCF can rectify this matter and fix my sectional.
Business Response
Date: 02/08/2023

Dear Ms. **** *****,

Our intentions for our customers, is to have a
pleasant purchasing experience with us and understand it is an exciting time. Therefore,
please accept our apologies.

The delivery for the 4-piece Winston Sectional was
completed on 12/10/2021. Once items are delivered, there is a one-year manufacture
warranty from that date. Which means if you have an issue that is covered during
this time we will resolve it for you.

Once the one-year timeframe has expired and you have
an issue, if you did not purchase the Pure Promise extended warranty, then we
would not service your item. Your purchase did not include the extended
warranty, therefore any issues reported after 12/10/22 would not be covered.

There have been two different services for the sofa in
December 2021 and November 2022 that were resolved while still under the
one-year warranty.

If you have any further issues at this time they would
not be covered because the manufacture warranty has now expired. This purchase
was completed at the Dearborn, MI Value City Store. I do see that there was a
price quote started at the Westland store which did include the extended warranty
and the total was $3,612.94, but this quote
was never finalized. The completed invoice from the Dearborn store was completed and the total
for that invoice was $2,872.56. You may be looking at the price quote and not
the actual completed purchase invoice.

We apologize again for this inconvenience and overall experience.
If you have any further questions or concerns, you may contact Customer Care at
************ Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.

Sincerely,

Tracy C*****
Initial Complaint
Date:02/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a couch and loveseat set for $1,835.91. It was delivered damaged. I called them, they sent out a "repair" person. They said it was irreparable. They were going to order the replacement part that has been almost a year ago. I purchased it in March 2022. The local Store in Novi, MI. has given me the runaround blaming it on someone else. So here I am almost a year later waiting for my part.
Business Response
Date: 02/08/2023

Dear Mr. **** ********

Our intentions for our customers, is to have a
pleasant purchasing experience with us and understand it is an exciting time. Therefore,
please accept our apologies.

Your Tacoma Manual Sofa has been scheduled for an even
exchange on Tuesday March 14, 2023. We will pick up the damaged Sofa and bring
a new Sofa.

You will be contacted a few days prior to this
delivery date to confirm this and then contacted the following day with a
delivery time window.

We apologize again for this inconvenience and overall experience.
If you have any further questions or concerns, you may contact Customer Care at
###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.

Sincerely,

Tracy C*****
Initial Complaint
Date:02/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Placed July 23, 2021 @ 14:57:05
Customer ID No. *************** Item No. *****************

I placed my order in person on 7/23/21 at the Brooklyn, OH location with an initial delivery estimate of 9/9/21. The total was $2,894.33. This date was pushed back several times as I understand things take longer due to the impact of the pandemic on staffing and supply chain. I was patient as I waited for my order to finally be delivered on 10/13/2021. A day before this, I received a call from a gentleman who informed me my dresser is damaged and they are ordering me a replacement, estimated to arrive at VCF on 10/19/21. When my delivery was made on 10/13/21, the delivery workers noticed my footboard to my new bed was also damaged. They reported this so a new one would be ordered and continued with the delivery. I called VCF in North Olmsted, Ohio on October 15, 2021 for an update as this is my delivery store. I was advised by phone that my ETA for both replacement items was mid-January 2022. Fast-forward to January 6th when my footboard and dresser arrive, and we have more problems. The footboard they brought was in even worse shape than the one they were supposed to replace. One of the delivery drivers told me I should be hearing from someone about a replacement. I sent two complaints direct to the headquarters. The last one in Jan 2022 they ignored. I never heard from anyone. I didn't think anything of it for months because everything had already taken so long. Then, I was away from home for my safety (personal reasons) and could not address the matter. I recently returned and have had 0 luck resolving this. One employee at the North Olmsted store told me to file a claim and say I just noticed it - i'm not lying on a claim. So, my claim was denied. They are denying me everything and anything and saying there's no record of damage at delivery and i've waited too long. Almost $3k spent - what a waste. Employees passing me around - no resolution.
Business Response
Date: 02/08/2023
Dear Ms. ********,

   We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this complaint.

     We are
working with the store location to provide an acceptable resolution. At this
time this item has been dropped from inventory. There are a couple of the
footboards left in a couple of store locations. We are currently inquiring to
see if we can have one transferred to your store location so that we can replace
the footboard of your bed. If we are not
able to obtain the new footboard to exchange an additional resolution will be
presented at that time.

    We apologize for any inconvenience you may have
experienced. If you have any further questions or concerns, you may contact your
pickup store location or Customer Care at ###-###-####.

Sincerely,

Tahnee

Customer Answer
Date: 02/08/2023
I accept the business's response to resolve this complaint.

Regards,

****** ********
Initial Complaint
Date:02/02/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

I purchased a love set on 9/3/2022 and it was scheduled to be delivered on 1/18/23. I received a call on 1/18/23 stating the delivery dates were pushed back to 2/2/23. On 1/31?23 I received a call informing me that the delivery was scheduled for 2/2/23 between 12- 3:45pm. I made special arrangements to be available for the delivery at that time. In my excitement, I even gave away my used furniture. On 2.1.23 I received a call stating that they delivery was canceled, and the furniture never arrived at the store. I was informed that the furniture was at the warehouse and didn’t make it on the delivery truck. I was also informed that the new date for deliver would be 2.14.23. I explained to the representative my frustration and my dissatisfaction with Value City Furniture. She attempted to get the furniture delivered sooner than 2/14/23 but advised me that they couldn’t deliver it any sooner. Today at approx..3:18 pm a delivery man from Value City (************) stated he was on his way to my house to deliver my furniture, but the truck broke down. He then stated he was waiting for someone to come fix it and he didn’t know how long it would take before he made it to my house. My response: “Please take your time, I currently don’t have any furniture, and I would like the furniture delivered today. He stated I will call you back. I again canceled my plans and made arrangement to be available for the delivery. I contacted him at 4:30pm, 5:30, and 6:20 pm and received no response. Please note: This is quality of customer service you receive when make a purchase with value city furniture.

SELLING STORE:
********* *** * ******
Business Response
Date: 02/08/2023
Dear ********,
We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this
complaint.
Our number one goal is to get the furniture that
you desire as soon as possible. We are experiencing vendor delays, and we will
continue to keep you updated as much as possible. For the inconvenience, we would
like to offer you 15% off the total merchandise. The merchandise alone is
$3809.46. 15% off the order would be $571.42

If you have additional questions or concerns,
please contact me.

Sincerely,
Dominique
B*******
Customer Answer
Date: 02/08/2023
I accept the business's response to resolve this complaint. Please let me know when the items will be delivered and when i will receive the credit.

Regards,

******** **********
Business Response
Date: 03/01/2023
Dear ********,
I reached out to our accounts department, and we
are showing a refund for $572.00 processed back to your Visa card ending with
**** on 2/17/23.
At this point you will need to contact the financial
institution to see why the refund is not reflecting on your end. Our records
show that the refund is settled. Please see the attached photo that refund has settled.
If you have additional questions or concerns,
please contact me.
Sincerely,
Dominique
B*******
Customer Answer
Date: 03/01/2023
I accept the business's response to resolve this complaint.

Regards,

******** **********
Initial Complaint
Date:02/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a grey sectional with the extended warranty from American Signature couple years ago and it was a great sofa. The issue there was a defect and the sofa was fading, they were unable to get me a replacement due to it not being made anymore. So I had to replace it with a different sofa. We ordered our new sectional on 12/22/21 and it arrived on 2/23/22. We have had issues with it from the start. The material is quicky curling up and having fuzzies everywhere. American Signature let us exchange it again for the same sectional but the same thing is happening to this sectional. The sectional is literally months old and it looks like its falling apart. I have called multiple times and they were going to order me new cushions to at least see if that would help but we have not received them and we have checked in multiple times. I'm over waiting and doing this over and over again. I want a sectional that is built with good material. I'm at the point I just want a refund of the $1,801.69 I have paid for. $1,446.00 for the sofa and $229.99 for the Pure Promise Warranty. I'm not sure if we can come to an agreement.

Invoice Number is: *************
Business Response
Date: 02/06/2023

Dear Mr. *******,

Thank you for contacting us and sharing your feedback
and concerns we do apologize for your experience. We did do further research to
try to address your concerns accordingly, we see this has been addressed and
resolved by authorizing a re-selection of the same value that you paid for the
original set. Please go to original location you made your purchase at to start
the re-selection process.

If you have any additional concerns, please give us a
call at ************. We are open Monday through Friday 9:00 AM to 7:00 PM and
Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Initial Complaint
Date:01/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sectional from the Pinellas Park store which is now closed down not even a year ago for 6000 dollars one end of the sofas leather was starting to peel I called to see about repairing or replacing that end of the sofa only for them to tell me they can’t find any record of my purchase magically I was told by cs to call the Tampa store because they now handle all PP accounts that didn’t help I’m still to this day waiting on a call back no to add injury to insult I had a leather repair company come out to repair the area only to find out my 6000 dollar sofa has very little to no leather in it so they couldn’t do proper repair on it over this past year so much has been taken from us including our sons life only to find out a company I’ve been dealing for years is doing exactly the same I’m very disappointed
Business Response
Date: 01/30/2023
Dear Ms. ********,

In our research, we were
unable to find an invoice under the name or phone number you provided. Please
respond with more information so that we may address your concerns adequately.

We would need at least one of
the following:

· The invoice number of the
affected order

· The phone number that is on
the order

Please email this to:

************************************************

We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ************.

Sincerely,

Joy
Initial Complaint
Date:01/29/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a sectional for $4000 and the day after it was delivered I have been calling asking for repairs to be made on the couches. They came out once with the promise they would return to finish the job. I have called over a dozen of times and continue to get false promises of fixing the issue. I was told I could return the product for a full return and am now getting a complete run around. $4000 is NOT pocket change for me. The disrespect and inconvenience I've had to deal with....I will never purchase a another thing from this company. Which does sadden me because Value City eas always my go to place.
Business Response
Date: 02/03/2023
Dear Ms. ********,

   We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this complaint.

     We do apologize
for the delay in getting your item repaired. Per our information there is a service
that is set for 2-3-2023 for this item to be repaired.

    We apologize for any inconvenience you may have
experienced. If you have any further questions or concerns, you may contact your
pickup store location or Customer Care at ###-###-####.

Sincerely,

Tahnee
Customer Answer
Date: 02/10/2023

Good afternoon, they did come out for service and said they would be back to make the repairs when the parts come in. I also spoke with the store manager and she was very helpful and kind and assured me the issued would absolutely be taken care of. Thank you very much.
Initial Complaint
Date:01/28/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/25/22 I purchased a beautiful loveseat from value city furniture. I seen it as soon as I walked in the doors.
Kelly, when ordering our loveseat accidentally ordered 4 corner pieces.
I was able to get it in a few weeks after delivery. We were waiting on our new construction home to be finished.
Opened all the boxes and carried all the pieces inside. The couch pieces together made a square with the ottoman in the middle. This is way too big for our living room space.
Called VCF customer service immediately & they said we would have to speak to the store.
The following business day I called VCF. I was told I needed to speak to the sales person (Kelly) and we could get this resolved.
Kelly calls and seems to understand what happened and says that I just need to call * ***** ******** delivery services and we can set up a time to get it back to the store. I explained that they were going to deliver other products from VCF that Wednesday and they can pick it up then and she said they could do that. It would just need to be talked about with her manager, but I need to call that number.
Called the number she gave me and they told me they needed to verify with the store what was going on and that they would call me back. They never called me back.
After waiting a week and a half. I called VCF again to let them know that this still was not resolved.
They told me to call the 1888 number again.
The man that answered called the store and said they will pick it up when the nightstands were delivered.
At this point the delivery for our nightstands had been delayed, so it worked out for both me and the company.
I asked how we would receive our refund for the piece.
He had to call the store again.
Going back on what he said prior. He tells me that because it had been seven days. I could not return it and they would not be giving me a refund.
I called VCF again & they also told me I couldn't return the piece because it had been seven days. This was not my mistake.
Business Response
Date: 01/31/2023
Dear *******,

We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this
complaint.

On 11/25/22 a order was placed for (3) Corner
Chairs Plush, (1) Armless Chair Plush,
(1) Ottoman, (2) 2-Drwr Nightstands, (1)Dresser. All items were delivered except for (2)
2-Drwr Nightstands. Per your complaint you would like to return a
corner chair due to the living room space. A refund or exchange may be
requested within 7 days of pickup or delivery. A restocking fee of 15% will be
charged on returned merchandise or cancelled orders. We can approve a pickup for the corner chair
on 2/1/23, along with the new delivery already set.

Can you please confirm the total number of corner
chairs that you would like to return?

Sincerely,
Dominique
B*******
********** **********
************
Customer Answer
Date: 01/31/2023
I accept the business's response to resolve this complaint. I would like a refund and return of 1 corner piece.

Regards,

******* *******

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American Signature Inc. is NOT a BBB Accredited Business.