Complaints

This profile includes complaints for Nationwide Children's Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nationwide Children's Hospital has 4 locations, listed below.

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  Nationwide Children's Hospital

  700 Childrens Dr Columbus, OH 43205-2664

• 

  Nationwide Children's Hospital

  7853 Pacer Dr. Delaware, OH 43015

• 

  Nationwide Children's Hospital

  4363 All Seasons Dr Ste 100 Hilliard, OH 43026-2050

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  Nationwide Children's Hospital

  5675 Venture Dr. Dublin, OH 43017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was seen at NCH ENT clinic on March 13, 2024. I received a bill for $239.04 on June 29, 2025 for the March 13, 2024 visit.
  I called NCH on 6/30/25 to ask what the charge was for and was told my insurance didn't process the March 13th visit in a timely manner.
  I then called my insurance provider asking why the claim was not processed within a timely manner;and was told they (my insurance) had sent what was needed to NCH on 3/16/24.
  I then had my insurance rep call an NCH rep to figure out why I was being billed almost 16months after the date of service.
  The NCH rep said there was a delay on their part and that they would take care of the balance.
  I'm writing this because NCH knew the date of June 28, 2025 was out of the time frame and continued to bill me and expected to fully collect the balance of $239.04. Had I not inquired, and followed through with payment of my "outstanding" bill they would have accepted without issue. This is highly irresponsible and fraudulent.

  Business Response

  Date: 07/09/2025

  Thank you for reaching out and sharing your concerns regarding the balance from the March 13, 2024 visit. I sincerely apologize for the frustration and confusion this situation has caused.
  Billing timelines are based on the most recent response received from your insurance. The first representative you spoke with noted that the insurance response was posted to the account on June 28, 2025. If that truly was the first time we received a response from the insurance, the billing would be considered timely.
  You were advised to follow up with your insurance to review the timing of their payment. During a subsequent call with you and your insurance representative, it was clarified that the payment was made in 2024 and that the balance was then adjusted accordingly.
  We deeply regret any confusion caused by this discrepancy. Please know that we take these matters seriously, and the issue has been escalated to our posting supervisor for further review to ensure accuracy and prevent this from happening again.
  Again, I apologize for the inconvenience and appreciate your patience with this matter.

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been an ongoing issue I contacted *** several months ago regarding a bill I received for over $200. I explained that I couldn't pay this bill all at once. I was told I could put it on a payment plan. I did so and I paid that time over the phone. I was told at that time that there was an additional charge of $90 for something else, but I could choose to not put that on my plan and choose to pay that later which I did, This was May or June. I never received a statement in July. I did however in the middle of July receive a past due notice and a threatening letter saying that if I didn't pay my balance due ($290). It would be sent to collections etc. I called in July to explain that I never received a July statement. I was told it was mailed, however I didn't receive it. I made a payment over the phone for $100 that day. I thought things were set. Today, 8/29, I received another threatening letter saying the same thing. Today was the first statement I was receiving since the beginning/mid July. I can't afford to pay $290 and I can't even afford to pay $100, which was what was agreed upon to pay each month as a payment plan. I am working 2 jobs to provide for my family. As on 8/29, I made a payment of $50, confirmation # ******. This is all I can afford for monthly payments as of now. I have always held *** in the highest regard, but I can't say that now. This needs to be resolved ASAP.

  Business Response

  Date: 09/04/2024

  Regarding complaint ********: Payment plans can be set up for a range based on the total balance due. $50 is an acceptable monthly amount based on the balance. The payment plan could have been lowered with a call to our customer service line. I have made the changes to the plan and the next statement will go out on 9.19.24 reflecting the new monthly amount of $50. The delinquent payment plan letter went out due to a missed July payment. The call was pulled, and the statement for July was discussed. It seems that while the statement was sent to same address as others it was lost in transit. We would be happy to assist with any further questions at our customer service line ************. 

  Customer Answer

  Date: 09/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22217494
  
  I am rejecting this response because: 

  I asked that the collection letters stop, this was not discussed in the response.

  I asked for a personal apologize, that was not done as well.

  These two things need to be done, otherwise I will take this complaint further to the Ohio Attorney  Generals' Office.

  I look forward to hearing back from the business.
  
  Regards,
  
  **** *****

  Business Response

  Date: 09/13/2024

  We have attempted contact twice to review the issue over the phone. Voicemail has been left with direct line to resolve. The letters sent were delinquent payment plan reminders due to the July statement that was mailed but not received. We apologize for any inconvenience the reminder letters have caused. I have left my direct line in the voicemail or you can reach us at ************.