Reviews
This profile includes reviews for Nationwide's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 345 Customer Reviews
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Review fromRachael S
Date: 03/16/2024
2 starsRachael S
Date: 03/16/2024
Nationwide is not on my dog's side. I have Nationwide dog insurance for my 9 year old dog. I have had this insurance since 2015. She was diagnosed with osteosarcoma in December 2023. She had her leg amputated and is undergoing chemotherapy. As part of her insurance plan, she has maxed out certain benefits however she has a $2400 "chemotherapy treatment" allowance. I submit bills to them and they ONLY pay for the chemo drug, not the fee to administer the drug nor the supplies needed to give the medication. In addition, they are not paying for blood work that she is required to have prior to her chemo. Who makes these rules? It's misleading that you only pay a 20% portion of the bill after you have paid the deductible. Yes, you do but not if you've reached your max amounts which are ridiculously low.
Nationwide
Date: 03/22/2024
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.Nationwide
Date: 03/27/2024
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.Review fromJennifer K
Date: 03/09/2024
1 starJennifer K
Date: 03/09/2024
Iam extremely dissatisfied with my experience at Nationwide. I applied to close out my retirement fund due to financial hardships caused by medical expenses for my father's cancer treatment, and the representative ***** **** was initially helpful but eventually became unresponsive despite multiple attempts of reaching him via email or phone calls over a span of several weeks. During this six week period involving my employer's Human Resources Department , it came to light via an emailed notification yesterday that unfortunately, because I have yet reach age 59, obtaining access subcategory withdrawl is unattainable . Due to these unexpected news , I find myself facing impending evicton unless funds are obtained before march 11 . The anticipated date for receiving releveant sum of money ,as previously conveyed to me by Mr ***** **** on February 9 ,was estimated within five business days; However ,he also mentioned that applying for so called 'hardship distrbution' remains viable option at this juncture.
Nationwide failed to promptly address my inquiry regarding in-service withdrawals, resulting in 6 weeks of delay and multiple broken promises. This unacceptable treatment must be exposed to prevent others from facing similar circumstances.Nationwide
Date: 03/20/2024
We very much apologize you had a negative experience. We have been researching this matter and are happy to discuss this with you. A representative has reached out to you using your contact info we have on file for you. Please give us a call or email and we are happy to assist.Review fromBarbara M
Date: 03/05/2024
1 starBarbara M
Date: 03/05/2024
Nationwide is the worst financial service company I have ever done business with. 50 days ago I submitted paperwork to cash in my 401k, with receipt confirmation. Since that time I have contacted them four times, each time getting a different excuse: "our network was down" "we have had a lot of people out sick" "we have a new computer system that everyone is being trained on". I even had one guy tell me, "I see you have called several times, you must understand that each time you call it pushes the process back further." It appears to me that Nationwide is in financial trouble. It also appears that I am going to have to spend a large portion of my 401k to file court action against them to at least get part of my money. Terrible company. Get your money away from them as soon as possible.Nationwide
Date: 03/14/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Nationwide
Date: 03/15/2024
We are sorry you have had a frustrating experience. Please contact us by telephone at your earliest convenience and we are more than happy to assist you. Please call 1-800-548-6436. Thank you and we look forward to speaking with you.Review fromLorrain L
Date: 02/28/2024
2 starsLorrain L
Date: 02/28/2024
I had been with Nationwide for 8yrs, and I considered it a solid company. I had no issues. I even have a bundle. Even when they were unwilling to lower the rates, and charged and extra fee because I didn't have auto withdrawal for my payment, (too many hacks). My car insurance payment was recently missed. It was totally my fault that it was overlooked. I called to see what I need to do to get reinstated. I was told that I didn't have enough 'terms/turns' to be reinstated. I asked ******** to explain what that meant. She stated. "That I had not been with the company long enough to be reinstated." So, 8yrs warrants no customer loyalty? Then to inform me that I owed them additional monies for them covering me during the time from my due date to the cancellation date. I know it was my mistake in forgetting the payment and not reading the email because I thought it was just more advertisements, (they send too many). I admit all of that. I am absolutely at fault. But 8yrs is not enough loyalty from a customer, to warrant loyalty to a customer. Almost any other reason would have been palatable. Yeah... Nationwide, no thank you.Nationwide
Date: 03/14/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromJesus T
Date: 02/28/2024
1 starJesus T
Date: 02/28/2024
Horrible service, I have had home insurance for 5 years and when an issue came up last year they did not help me, always looking for ways to not pay for the damages, not to mention the amount of calls and text where they wouldn’t answer me. Moving to another home insurance company wouldn’t recommend nationwide to anyone.Nationwide
Date: 03/15/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Nationwide
Date: 03/19/2024
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matterReview fromTimL
Date: 02/26/2024
1 starTimL
Date: 02/26/2024
I have been a loyal Nationwide homeowners insurance customer for 40 years with only 1 minor claim several years ago. I recently filed a claim for wind damage on my roof which was fully denied. This is obvious wind damage according to the photos and attested to by independent roofing experts. I even sent them the specific photos to highlight and asked for a second inspection which I believe I have the right to have and also denied. Pretty bad that they are unwilling to work with me at all. Awful company which I won’t ever recommend to anyone for homeowners insurance.Nationwide
Date: 03/15/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromScott R
Date: 02/23/2024
1 starScott R
Date: 02/23/2024
Nationwide ***** tripled rates never filed a claim 6 cars 2 houses and dogs health insuranceNationwide
Date: 03/15/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromLisa B
Date: 02/23/2024
1 starLisa B
Date: 02/23/2024
I adopted a 13 year old cat 3 years ago and was thankful to get them pet insurance before they had too many issues. I just found out that my pet policy was cancelled, and I had no idea - no email or notification. I called today and they wont help me because it's been over 30 days. I have another pet that's younger who is still active - I was told that when I updated payment only one policy updated correctly. This is so crazy to me, my other pet is young and healthy. I can't get I surance for my cat now, they are 16 and have kidney disease. Please beware, communication is very bad.Nationwide
Date: 03/14/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromLawes H
Date: 02/22/2024
1 starLawes H
Date: 02/22/2024
bought a new car in Aug ‘23. hit a deer on Oct ‘23. i rolled the car because it happened in the rain and the airbags popped. they didn’t total it bc the evaluation was $55k & damages were $25k. well 5 months later here i am, my car is still in shop bc of a back ordered part. i have no rental/loaner since november, even though i had full coverage, i was only allowed a rental for 1 month. i’m still having to pay auto loan on a car that’s been n shop 4x longer than my driveway. adjusters & agents are no help & basically just don’t wanna buy be another car. they have found more damage while
fixing car and the supplemental claims have pushed it beyond the
total/salvage limit but since they paid $20k already on body work they won’t total the car & are going to give me my car back at some point in future (no eta) w/ extreme diminished value & and a voided one hundred thousand ten year bumper to bumper warranty. i’m an uber driver so losing this car made me lose my job. no lost wages have been offered. i can no longer afford to pay this auto loan & am living back with my family now bc i can’t afford rent else where. to me this all seems very avoidable & quite unfair.Nationwide
Date: 03/15/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromcandace S
Date: 02/21/2024
1 starI received a call this morning from a woman who says nothing but asks for my husband by his name. I explained he isn’t here, but that I can help as I am his wife. I can barely finish my sentence before she interrupts to say that she’ll just call back when he’s available and promptly hangs up on me. How would she know when he was available if she just hangs up? Still no idea who called. Caller ID says that the number is coming from an insurance company so I returned the call to find out that it is indeed nationwide. I asked to speak to a supervisor but was instantly met with tension. They begin to interrogate me as to why I want to speak to one. I say that I want to speak to someone in regards to a call that I recieved. That isn’t a good enough answer for them. It’s clear they still do not want to transfer me and are not concerned with my issue in the least. She transfers me to customer relations at which point I am met with the same situation. A man who introduces himself as an agent tells me that there is no supervisor, and he can’t really even be sure that the person that called me was actually from nationwide. I tell him that I just simply called the number back and that was how speaking to him at that moment. He is out of answers for me, dead end & no answers. I call back & greeted by a woman by the last name of *****. I asked to speak to a supervisor, and she immediately asked for my name. I give her my first name at which point she demands my last name as well. I ask her why she needs it & she explains to me that she needs my last name in order to transfer me to the right department. Again, I asked why my last name would have anything to do with it and she doesn’t have an answer. Asked for her name she gives her last name, but refuses to give her first and promptly hangs up on me. I’ve now been hung up on twice. If this is how they treat potential customers, I can’t imagine how poorly they treat their actual customers when they are in a position of power!!!
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