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Business Profile

New Car Dealers

Valley Ford of Columbus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Roush Ford 8-23-22 & had repair work done on my car. They fixed one problem but had to order a part to complete the other repair. The part came in Fri 8-26-22 & they have failed to call me to make an appointment to finish my repairs. I was speaking to another worker there & they said the part had come in on Fri.
    I have left messages for the service dept & the service mgr to make my appt to finish the repairs & no one is calling me back.

    Business Response

    Date: 08/30/2022

    Good Afternoon!  

    We did we receive the part Thursday afternoon.  We tried to call him twice on Friday to setup a time for him to come in.  We are ready and we just need the customer to return for installation.  We are trying to call him again now.

    Customer Answer

    Date: 08/31/2022

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



    Complaint: 17797157



    I am rejecting this response because: Who ever responded and said that they called me at 419-908-0953 twice then my cell does not show that I was called. I spent 3 hrs and 30 minutes in the waiting room with no reply from the service advisor to let me know that the car was completed regarding the tail light bulb and parts would have to be ordered. I did call the service advisor with no response. I left 2 messages on his phone, then I called the service manager twice with no response. Left him a message that I was pissed. Also called the parts manager again no response. Left him a message as well. This company needs to either retrain their people or replace them. If they still want to make things right then they need to contact me with a time to arrive because I do not want to spend my day in the waiting room. If that is not workable then I would like to be reimbursed minus the rear taillight bulb and labor. My address is: **** ****** *** ***** ***** **** *****



    Regards,



    ***** *****

Valley Ford of Columbus is NOT a BBB Accredited Business.

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