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Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Reviews

This profile includes reviews for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Klarna Inc. has 4 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 544 Customer Reviews

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    Review Details

    • Michael B

      Date: 07/12/2024

      I had to use Klarna for labs that my insurance would not cover. When I lost my job and they kept trying to pull out the money, it still tried to pull it out when there was no money. I undid my authorization, and yet today, they are pulling it out anyway. This should be illegal. If I have to do a payment plan again or a lab and it says Klarna, I will NEVER agree to it again because of their tactics.

    • Patricia J

      Date: 07/05/2024

      This company needs to be investigated for fraud. I placed an order with Modilly and was offered to make 4 equal payments through Klarna. I canceled the Modilly order immediately after signing on with Klarna. Klarna continues to keep withdrawing payments even though my Klarna account shows no purchases made. I spent the last 2 and a half weeks trying to reach a live person at Klarna Customer Service. I was routed to what sounded like a call center in India, only to be told I did not place an order and they are not withdrawing funds from my account. I am notifying the BBB and my bank of the potentially fraudulent activity. DO NOT CONDUCT ANY TRANSACTIONS WITH KLARNA.

    • Mariah H

      Date: 07/01/2024

      There is no way to actually contact anyone . Phone rings forever, no email, you can only chat with a bot.
      My vendor returned my money - they sent me screenshots of the bank processing the return . Klarna would not refund my money. They blamed my bank then the vendor. I filed a dispute with my bank. My bank could not get ahold of anyone at Klarna. Klarna returned one of my refunded orders then re charged me the full amount with out permission . I have deleted my card information from the app, they re opened my other dispute amount . Still can not talk to anyone , keep getting a bot.
      My vendors sent the money back and they are trying to keep it - DO NOT USE THEM!

    • Sarah G

      Date: 06/21/2024

      My experience with Klarna has been anything but positive. Their customer service is a computer chat with no access to a personal human being. I finally got to speak to someone when I told the chat I would be leaving a terrible review. I got a phone call within 30 seconds. Then the customer agent could not help me with my problem. I highly advise to avoid using this company.

    • Tracy S

      Date: 06/15/2024

      Worst business I’ve ever dealt with in 60 years! They have been charging me since 2/7/24 for a pair of $150 No Bull shoes that I never received!! There is NO phone number to call, I have sent numerous emails, which is the only recourse I’m given!! Now they have charged me multiple late fees and are ruining my credit!! I have copies of every form of communication, can’t go through the shoe store because they say Klarna must reverse the charges and…. THEY WON’T!!! I need my $150 back!!!

    • St L

      Date: 06/13/2024

      Scam do not use. They will take your money then if you want to send something back they will issue a refund you'll never get.. then they will give you some ARN number that is fake. They can't cancel a refund or reissue one, refund policy is garbage and a complete scam... DO NOT USE KLARNA

    • Michelle J

      Date: 06/09/2024

      I did a return in march 2024 and returned my items to the store ! Then contacted Klarna letting know of the return and sent over all of my proof of my returns and still getting charged! So I been back and forth dealing with this return and even got the stores head quarters to send me another proof of return and sent to Klarna stating that everything is returned and Klarna denied my return and said to contact the store that we can’t !!!! So I keep getting my money 271.56 dollars and there customer service is only by chat absolutely the worst experience ever I will never use Klarna again !!!! So basically they said we don’t care you returned your item now you pay the full balance even though it was returned with all of the proof of return!!!!! Total rip off never again!!!!!!

    • Jessica P

      Date: 06/05/2024

      I’ve used Klarna for at least 2 yrs with no issue up until now. I booked a hotel with ***********, but paid through Klarna as well. The description for this certain hotel said that you will have to pay the full amount if cancelled. So my plans had changed maybe 2 wks after booking, so I went on *********** and paid the full amount to cancel so that Klarna wouldn’t charge me any upcoming fees, Klarna was and still is charging me for a cancelled reservation! I’ve given them confirmation numbers and all and they are still giving pushback. They said it’s ***********. *********** saying it’s Klarna… Also the customer service at Klarna sucks. I don’t plan on doing business with Klarna or *********** because of this.

    • Carla K

      Date: 06/04/2024

      Made a purchase from ******* (another horrible company who takes your money) using klarna. I had to return the item to ******* midway through making payments and went through Klarnas return process. I provided EVERYTHING that they required me to provide for a refund only to have them deny my request. Between Klarna and ******* I’ve had $229 stolen from me.

    • Virginia W.

      Date: 06/04/2024

      There was an item that I ordered I never did receive it they charge me for it and never did get it and I file a police report sent them to them and they still are trying to get money from me I just want to clear my record with them that I never did get the product and I did get the police report from the police department

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