Reviews

This profile includes reviews for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Klarna Inc. has 4 locations, listed below.

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  Klarna Inc.

  800 N High St Ste 400 Columbus, OH 43215-1430

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  Klarna Inc.

  PO Box 8116 Columbus, OH 43201-0116

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  Klarna Inc.

  821 Broadway Fl 11 New York, NY 10003

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  Klarna, Inc

  P.O. Box 206487 Dallas, TX 75320

Review Details

• Review fromTiara P

  Date: 11/14/2022

  1 star
  I have used klarna and have never missed or been late with a payment! I had over a **** dollars of purchase power now its down to 5 dollars. Once Im done making these last 2 payments. I will no longer be using klarna! They are losing faithful customers left and right!

• Review fromLaurie O

  Date: 11/14/2022

  1 star
  I use Klarna all the time, but I tried to make a purchase at Macys using a $5 reward and the purchase didnt go through due to an error on Klarnas end. Now they wont give me back my $5 reward (that I earned with purchases) saying it was used even though the purchase didnt go through. Will not being using Klarna anymore as theyre obviously not customer friendly,

• Review fromMelissa B

  Date: 11/13/2022

  1 star
  I agree with ******, I spent about $3,984 total and about $1000 a month and paid it all back on regular scheduled payments. (pay in 4 mostly). Then something bad happened last month 10/1/2022. I spent my usual about $800 and it shown a payment power of $689. Then the next day it went to ZERO. I was paying everything on time too. I asked customer service and they said they couldn't see anything wrong but, they couldn't help me get my payment power back. I think somehow they did a credit check on me (My credit should be fine although I had a successful bankruptcy in the past it should be "normal with not much debts except some medical bills) The next thing I know I am making payments back on ***** as scheduled only owing about $400 which will be paid up in a few weeks. I am sick of ***** treating its customer badly taking away all payment power after being a good customer. This feels HORRIBLE. This company should get no accolades for turning off payment power when you did nothing wrong. I currently pay 3 other companies and they have not treated me this way such as Affirm and Zip pay. This is completely frustrating and no they will no longer get my business, spread the word about what a huge LET DOWN Klarna is especially around CHRISTMAS TIME. They really should get NO STARS, and only 1 start because I got to have fun using them for only a SHORT TIME.

• Review fromSteven C

  Date: 11/12/2022

  1 star
  They have the worst fraud resolution, team.Order reference MM32C9PJ-1 Last month I noticed a strange fraud transaction on my account stating it was a movie code. I contacted them about this issue and they said it has to go through their ************* for research. A few days later I got a call saying they would not honor me with a refund because I just caught the issue too late. So, I am basically out of $522.17 that someone got into my account and did this transaction. The messed-up thing is the transaction states it's a "Spiderman no way home movie code" I even told the moron there is NO ONE in the right mind that would pay $522.17 for this movie code when you can go to ******* or another big box retailer and buy it for $24.00+ tax.The other thing that really ***** me up is they don't take security seriously. When I initiated all these issues with them you would think they would have you change your password or take the proper security measures. How can any financial institution be comfortable letting this company use them as a third-party payment processor!?!?Please don't use Klarna they will not support you and will not do the proper research if you ever have an issue.

• Review fromBianca L

  Date: 11/07/2022

  1 star
  Wouldnt use Klarna. I had a purchase power of $3,450. I used the card for literally everything! Times are hard i used it even for gas ?? i loved it. My balance was at $900 and they made the payments into 4. I made the first payment of $356 on time, it may have been a couple of days early but i still paid it. My purchase power was still $3plus. After i made the first payment it completely dropped my power to $0 like howwww??? Ive never missed a payment or late. So how when my balance is $900 i have power of $3,000 but after the first payment it dropped to $0??? When my balance was $900 i stopped using the card because i wanted to pay it off instead of steady using it and adding the balance up. I? honestly believe because i went 2 weeks without using the card, thats why my power dropped to $0. They want you to constantly use the card even when your balance is high they dont care. The more you use it the higher the power is but you cant stop using it. Im going to finish paying the remaining balance and close the card out. Its unfair to lower power because you want to pay off what i have now before using it again

• Review fromSandra F

  Date: 11/06/2022

  1 star
  This business Klarna started out great and Ive bought over $2,000 worth of stuff using klarna and made all my payments on time and some early and all paid off,yet now I cant even use the half of my ridiculously low supposed spend limit of $200 (it declined me for anything over $80 )because of BS about my credit score never mind the fact I have an excellent history with them.Klarna in the beginning was great but now its not even worth using with a measly spend limit of $80.Closing my account soon as my last payment clears to klarna.I if could Id leave zero stars.

• Review fromMAH

  Date: 11/05/2022

  1 star
  I have been with Klarna for over two years. Never missed a payment. Always paying on time or before due dates. They decreased my purchase power by more than half. Im so disappointed with them, Im deleting my account. Anyone looking, set up an account with Afterpay! They are great with great customer service!

• Review fromRachel B

  Date: 11/03/2022

  1 star
  Klarna is VERY DECEPTIVE with their purchasing power. On several occasions I would have a certain purchasing power and as soon as I went to make a purchase suddenly it was declined and my purchase power went down. Every time you speak to a customer service representative that claim theres nothing they can do. This morning my purchase power was exactly $982. I go to make a purchase 2 HOURS later and the purchase is declined and my purchase power drops to $81!!!. I contact customer service and they stated my payments are up to date AND I have a good history with them but it was nothing they could do. Their full of c*** because if you miss a payment theyll definitely harass you but when it comes to fixing a problem or finding a way to compensate a good customer its nothing they can do.

• Review fromCurtis M

  Date: 11/03/2022

  1 star
  Again another company that is quick to take your money. Then they take months to give it back to you. I am getting ready to file a small claims against Klarna to try and get my money back. For the staff who answer the publics questions. Are all no help, a bunch of copy and paste answers. From a set response from algorithms to answer our questions. I doubt they can even read English. From the responses they give to me from my questions I've asked. Like everyone else giving one star. I am here to say, "Give us our money back and stop with the Fruad!!"

• Review fromJacob L

  Date: 11/03/2022

  1 star
  Awful company to do business with. NEVER have I seen a company DECREASE a spending limit. I had built a perfect history with Klarna, on time payments and often paying orders off early. I had a 700 limit, then checked one day and it dropped to 200. I asked why, and was told it had to do with my credit score. Why was I approved and able to spend 700, then decreased solely based on my score. Its bad business! If a customer has a perfect history, why factor in credit!? I will never do business again with them. Afterpay is MUCH better, and I have a **** limit there! They will get all my business going forward. What a joke.