Complaints

This profile includes complaints for Coastal Ridge Real Estate Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Coastal Ridge Real Estate Partners, LLC has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Coastal Ridge Real Estate Partners, LLC

  80 E Rich St Ste 120 Columbus, OH 43215-5249

  
• 

  Coastal Ridge Real Estate Partners, LLC

  3799 Gateway Lakes Dr Grove City, OH 43123-9377

  
• 

  Coastal Ridge Real Estate Partners, LLC

  369 E Gay St Columbus, OH 43215-3838

  
• 

  Coastal Ridge Real Estate Partners, LLC

  111 W 3rd Ave Columbus, OH 43201-1182

  
• 

  Coastal Ridge Real Estate Partners, LLC

  1211 Chambers Rd Columbus, OH 43212-1774

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter signed a lease with Arlington Cottages in Baton Rouge (subsidiary) and was quoted a rent of $719 per month via conversations, emails, and the portal. I helped her complete the online form where was added in $15 over month for furniture. We were told this was an unfurnished apartment and believed this fee would be for furnishing her bedroom only. We then completed the paperwork and waited until move in day. On move in day she was told there was no furniture there and that she could wait an unknown amount of time to get it or she could sign that she no longer wanted the furniture, she did the latter. It took a five days to get furniture so she slept on the floor until it could be delivered. Actually Amazon sent the bed overnight but the Arlington mailroom lost it for a month so she had to wait a few days to reorder per Amazon policy. While that was frustrating enough, the bigger issue came when I requested her rent be adjusted back to the $719 per month. They told me that was not her rate and that $734 was her agree upon rate in the lease. Interestingly enough, the lease did say $734 but we had chosen to add in the $15 for furniture. They refuse to change her rate to what we signed up for, which is $719 without any furniture. I have emails with the quoted rate and screen shots from Arlington's computer on check in day that said her rent rate was $719 per month. Arlington told me they could make no changes to her rental rate since the lease states $734 as the rent (which in our application process included $15 for furniture - this should be in her electronic application file with Coastal Ridge).
  I then reached out to Coastal Ridge via their online portal (there was no other method provided) and have not heard anything back from them. Which is why I am filing a BBB complaint.
  I would like:
  1. the rent to be retroactively set to the $719 and
  2. a rental credit on her account as compensation for sleeping on the floor for five days.

  

  Business Response

  Date: 11/01/2022

  Hello,

  
  This message is in response to complaint 18305218 regarding our property Arlington Cottages. The Property Manager reviewed the screen shot of a quote that was sent showing $719; however, the website and the email has a disclaimer that the final price is subject to change and determined on the lease agreement.

  
  At no time was furniture packages $15 per month as we do not prorate and they have always been $35 per month. We do not furnish individual rooms as we do try to remain cohesive in our units.
  We are sorry if there was a miscommunication or misunderstanding; however, your daughter’s original lease was signed as an unfurnished unit. When she came in on move-in day, management showed her the lease and offered to let her sign to ADD furniture. She turned down that option and stated she would get her own furniture.

  
  She ended up coming back a few hours later saying she changed her mind; however, by that time, we had run out of desks and could not offer to add in a furniture package.
  Both the Property Manager and Leasing Manager were present for these conversations. The lease signed with the certificate shows when that was signed (at the same time as the rest of the lease, not move in day).

  
  She was accidentally charged for furniture in August; however, when we reviewed her account with her on move in day and saw she was incorrectly charged. She was immediately refunded the $35 for the furniture package as a credit on her account.
  
  In regards,
  Coastal Ridge Management

  Customer Answer

  Date: 11/01/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18305218
  
  
  
  I am rejecting this response because: unfortunately the business to this day has been was unable or unwilling to explain why the rent on move in day on their computers showed $719 prior to removal of the furniture package - their response indicated they only removed the furniture package, but they also adjusted the rent upward at the same time. They also were unable or unwilling to provide the raw application data which would show the selections made by the applicant for rent and options.  I believe advertising a price and then charging a different price is called bait and switch.
  
  
  
  Regards,
  
  
  
  ***** ****

  

  Business Response

  Date: 11/09/2022

  Hello,

  This message is in response to complaint 18305218 regarding our property Arlington Cottages. The document you are referencing of an amount of $719, can you please attach and send?

   

  In regards,

  Coastal Ridge Management

  Customer Answer

  Date: 11/09/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18305218
  
  
  
  I am rejecting this response because: 

  I am attaching the three documents that refer to rent at $719:  The application confirmation email, the screen shot from move in day, and the ledger provided in your most recent response.  Thank you,

  
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:10/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't even know where to start. We have been waiting over 90 days to get a security deposit returned. To date, we have yet to get any documentation to justify the lack of returning the payment. When we left the apartment we were in the middle of a dispute pending small claim case but that was deferred for personal reasons. They are in breach and right now violating several housing laws.

  

  Business Response

  Date: 10/28/2022

  Hello,
  
  Our records indicate that the refund was processed on
  7/26/2022 but was never cashed (see attached). Due to it now being past 90 days
  since payment was issued, the refund is being returned to us. If you can verify
  the correct mailing address, we would be happy to resend the refund to you.
  
  Thank you.

  

  Business Response

  Date: 11/07/2022

  Hello,

  
  We have sent the check to you using FedEx. The tracking number is ************. Please see attached image of FedEx website showing the check was delivered on 11/4/22.

  
  Thank you,

  
  Coastal Ridge Management

  Customer Answer

  Date: 11/07/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I received the check however, there was not attachment explaining the final amount. I was told by the office the letter would explain and deductions. I was told by ***** * my apartment was left in great condition. I have cashed the check but would like the document explaining any deductions for my records. Thanks. 
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10th, My daughter returned to her apartment at Collegiate Suites in Blacksburg, Va to a lot of water pouring out of her bathroom ceiling, which was approx 2 inches of water in her bathroom and over onto the carpet to her bed. called maintenance and they tried to fix and couldn't. During the maintenance guys visit they dumped sewage water over the balcony to downstairs in front of my daughters front door with lots of used toilet paper onto the sidewalk which left my daughter and her roommates walking through this sewage water to enter the apartment. They left for the night until plumber arrived the next day, The plumber cut holes in her bathroom ceiling, and repaired the leak. At this point the smell is horrible like sewage, Carpet guy came on October 11th and put his hand in the water and looked at my daughter telling her that this is sewage water, then left and went to the office. Returned later that day with fans and a dehumidifier. The next day, the guy came and cleaned the carpet and left the fans still in her room, Oct 12th- Room still has a horrible smell and my daughter returned to the office explaining this. The walls have not been opened up to dry out the drywall or behind the wall which at this point is growing mold. It is now October 18th and my daughter cannot sleep in her room due to the smell and terrible mold allergies that she has, We have asked that they pull the carpet back to dry underneath the carpet (which they did not do and are stating that they will not do), the carpet really needs to be replaced to remove the mold and smell. I drove to blacksburg on October 15th to smell and assess the situation, The smell is very overwhelming of mold and musty when you enter her room. She had to beg for someone to come and sanitize the bathroom or that would not have gotten done either. The holes in the ceiling have not been repaired and no talk of that being don
  
  Any help that you can provide will be very helpful.

  

  Business Response

  Date: 10/25/2022

  Hello,

  
  This message is in response to complaint ******** regarding our property Collegiate Suites. When the leak occurred, our management team had the vendor SciTech come out and extract the water in the bathroom and the closet. The carpet and bathroom were disinfected as well. The vendors used a dehumidifier and fans. An ozone machine was placed in the room to help with any type of smell that was left behind. The residents filed a complaint with the health department. The health department reached out and asked what type of disinfectant was used on the carpet. Once the vendor confirmed what was used, the health department closed the compliant satisfied with the way we handled the situation. The Property Manager has been to the apartment numerous times and all is dry plus the smell is no longer there.
  
  In regards,
  Coastal Ridge Management

  

  Business Response

  Date: 10/31/2022

  Hello,

  
  This
  message is in response to complaint ******** regarding our
  property Collegiate Suites.

  The carpet replacement has been scheduled for
  Wednesday, November 2nd at 9:00AM. Residents have been notified.

  
  In regards,
  Coastal Ridge Management

  Customer Answer

  Date: 11/10/2022

  HI there,
  Collegiate suites has taken care of the issue by replacing the carpet,  It is acceptable.  Please close the complaint
  thank you**** ********

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter lives at The Arlington Cottages and Townhomes on 550 Ben Hur Rd, Baton Rouge La. 70820. This place is the worst, management is trash, and they have a bunch of unknowledgeable student workers. Management is never available and they don’t answer calls nor return phone calls. If you go in the office no one knows anything, not one is helpful, management is not available, and their attitude is “it is what it is” basically. Our last experience, which has me livid, my daughter paid her rent Oct. 2nd, through echeck, she receives an email on Oct. 4th stating that payment was returned, now it’s a 250.00 extra charge for late fees and return payment fee. She goes to the office to ask what happened and they couldn’t really explain nor was the manager available as usual. Oh and of course “it’s nothing we can do since it’s after the 4th.” I once again called Coastal Ridge on Tuesday October 4th, 5th, 6th, 11th, left messages to with the answering services, have not yet received a phone call back.
  
  The issue I have is no one has tried to assist with this matter. Being a property manager requires strong customer services skills. Trisha customer service skills are trash, she sends this email instead of calling trying to help. And someone called to collect a “late” payment on the 6th without offering a solution to her issues. This place gets 3530 for one apartment, but this is how they treat paying residence. My daughter told me they don’t even make repairs in a timely fashion, she told me it took them over a month to come to repair the apartment.
  
  Management is so unprofessional, unhelpful, and at this point I’m over it.

  

  Business Response

  Date: 10/18/2022

  Hello,

  
  This message is in response to complaint 18204375 regarding our property Arlington Cottages. Thank you for your letter dated October 12, 2022, concerning your daughter’s monthly rent payment. We take great care to ensure your matters are reviewed and properly managed and processed, and we regret any inconvenience you have experienced.
  
  After reviewing your daughter’s account, we acknowledge a payment was initiated on 10/1/2022 through our online resident portal for October’s monthly billing. On October 4th, 2022, our system notified us the payment made was returned with a banking return code error code regarding the account number entered into the portal was unable to locate.
  
  Our team did notify your daughter of the returned payment with formal written notice, and along with all applicable fees that are associated with returned payments and late fees if beyond the grace period. Our returned fees for any payments are $50 NSF fee, and out late fees at $175 for any payment that is not received before the grace period, which is on or before the 3rd of the month.
  
  It is never our intention to add additional fees to any resident’s accounts, however, the fees that were added in this matter were due to the returned payment on the account. We do understand there was a delay in the communication as our team was out of the office and unable to connect as quickly as we would normally.
  
  Lastly, the letter referenced your daughter’s service requests being open longer than usual. After reviewing the work order history, we did take note of the work order placed for the dryer that had a longer service time due to awaiting parts that were on back order from our supplier. We do apologize for the inconvenience this may have caused in completing the repair within our 24–48-hour timeframe that we strive for with all service-related matters for our residents.
  
  Thank you for bringing this matter to our attention. If you need further assistance, you may contact us by phone at 225.424.8700 or email at [email protected] .
  
  In regards,
  Coastal Ridge Management

  Customer Answer

  Date: 10/31/2022

  This is the response I get from the apartment complex.

  "Our team did notify your daughter of the returned payment with formal written notice, and along with all applicable fees that are associated with returned payments and late fees if beyond the grace period. Our returned fees for any payments are $50 NSF fee, and out late fees at $175 for any payment that is not received before the grace period, which is on or before the 3rd of the month.

  -She submitted her payment on Oct. 1st, and was notified of the returned payment on Oct.4th so how was she supposed to take care of this matter by the 3rd?
  
  It is never our intention to add additional fees to any resident’s accounts, however, the fees that were added in this matter were due to the returned payment on the account. We do understand there was a delay in the communication as our team was out of the office and unable to connect as quickly as we would normally.

  -This is a lie, because she went to the office and your unknowledgeable student workers told her there is nothing they can do about it since its the 4th. Trisha Theriot your trash manager didn't reach out nor try to assist with this matter.
  
  Lastly, the letter referenced your daughter’s service requests being open longer than usual. After reviewing the work order history, we did take note of the work order placed for the dryer that had a longer service time due to awaiting parts that were on back order from our supplier. We do apologize for the inconvenience this may have caused in completing the repair within our 24–48-hour timeframe that we strive for with all service-related matters for our residents.

  -This is just an excuse, because you didn't hestitate to charge her extra fees and didn't try to help her. Why do paying residents have to wait for anything to get fixed.
  
  This place has been the worst experience since my daughter has been in school, management is trash, very poor customer service, unknowledgeable student workers, no one ever answers the phone, oh and they tell lies that "no" one is in the office. I'm so glad that this is her last year.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29/2022 I filed a maintenance request for a busted out window caused by hurricane Ian a couple days prior. Per Florida statute 83.51(1)(b) Coastal Village is required to fix damages to the outside of the building caused by natural circumstances. It has now been approximately two weeks since the request has been made. The request was put on hold and there have been no steps taken to replace the window.

  

  Business Response

  Date: 10/20/2022

  Hello,
  This message is in response to complaint 18192929 regarding our property Coastal Village.

  The window from 7-204D has been repaired and replaced with a new secured window as of Friday, October 14th, 2022. Please see attached photos of finished result.

  
  In regards,
  Coastal Ridge Management

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Preserve at Forest Creek 9230 Thornbury Blvd, Memphis, TN 38125 was an excellent apartment complex to live. I moved in 7/12/2020. I had only 3 problems, I paid for valet trash pick up, by the time the trash was picked up between 7-11 pm the raccoons would have gotten to the trash and if the trash was scattered it would not be picked up. I asked if the fee could be removed I was told no. I put in a request to have a cabinet door fixed in the master restroom after a year the cabinet was never replaced. I spoken to Jessica and Kayla about this and they always said it was on backorder, never resolved. On 7/26/2022 I gave my notice to evacuate due to buying a house and my lease wasn't up until 6/11/2023 and my move out date was 9/16/2022. I have never been late on paying rent. Jessica stated to break my lease would be 4,931.21 which I paid. The move out process was a nightmare and communication was nonexistent. I left the apartment clean and I have photos. I tried to talk to Jessica she would not talk to me when my daughter returned all the keys to the apartment. I received my final account statement and I could not believe what I was being charged for. They are charging me for water from 6-22-2022/9-16-2022 $130.70. Water is included in my rent each month. Baseboards and tile $55.00 coat closet $15.00 fridge $40.00 hall bathroom $65.00 Master bathroom $70.00 microwave $35.00 stove top $30.00 carpet and pad replaced $275.00 1 master bathroom light bulb $2.00 3 hall bathroom light bulbs $6.00 4 drip pans $30.00 a total of 623.00. My deposit wass 300.00 making my balance 453.70 that The Preserve at Forest Creek states I owe. This is so overwhelming that I will never refer anyone to live here if this is how excellent paying rentals that has never been late paying their rent and has never caused any problems.
  Signed
  A very unhappy client!!!!

  

  Business Response

  Date: 11/22/2022

  This message is in response to complaint 18191186.
  
  This complaint is about an issue at our property, Preserve at Forest Creek.
  
  We have reviewed your files and your account statement reflects the appropriate charges and fees. Attached is the final utility bill and account statemen. I am happy to provide photos referencing the areas of the apartment in which still needed to be cleaned after move out.
  
  Thank you,
  Coastal Ridge Management

  Customer Answer

  Date: 11/29/2022

  I am rejecting because they have not justified the itemized charge with invoices or receipts. Because seen in photos the apartment was left clean. [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18191186
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ****** *************

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the guarantor of a lease for my daughter at Nine20 who matched my daughter with someone with an untreated mental illness.They state they offer "roommate matching" and "background checks," clearly, they missed this one. We alerted management after the first episode and asked to be transferred. They provided a smaller apartment, and we had to pay a transfer fee. When we viewed the apartment, it smelled of cat urine; she has allergies to cats. We informed the office, who refused to go smell for themselves. Because only one episode had occurred, she decided to try to stick it out rather than live with allergies. 1 week later, her roommate had another episode. We notified management and went to the police. We found her roommate has an extensive record of mental illness with the police. Nine20 stated they do a background check; how was this missed? We were able to reach her roommate's cousin & parents. They apologized & said, "they feared this day would come." We have their concerns documented in several text messages showing the new information to management who took 6 days to get back to us. They said we could pay the penalty for the sale of the contract fee of 85%, & my daughter would have to find a replacement roommate before being released entirely from the lease. Because they took 6 days to respond, a new month has come, & they want us to pay October rent & late fees. We did not pay October because we were hoping to vacate. I informed them that I would pay the lease penalty however, I refuse to assist in finding a replacement roommate. With good conscious I can't find another innocent young woman to have to live with someone mentally unstable & possibly dangerous.They responded we must pay the penalty, late fees,October rent & find a replacement. They would try to assist in roommate placement, but we are not OK with that. I can't allow them to put someone else's daughter in harm's way. Requesting not to pay October rent,late fees & release us from the contract

  

  Business Response

  Date: 10/14/2022

  Hello,
  
  This message is in response to complaint ******** regarding our property Nine20 Tempe.
  
  We do apologize that your daughter is having some trouble with her current roommate. We would love the chance to discuss this situation further at the Corporate level as well as look at any additional alternate placement options we may have available for your daughter. Please reach out to the Regional Manager, **** ****** at ************************ so that we can work with you to come to a resolution on this matter.
  
  In regards,
  
  Coastal Ridge Management

  Customer Answer

  Date: 11/03/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They plan to place another young lady with someone who is mentally unstable. Lease agreement or not, this is unacceptable. They are failing to heed our warning. I am trying to be the person who is saying this young lady is a danger to anyone who lives with her and they are turning a blind eye. This is exactly why some crimes occur, nobody listens to the person who is sounding the alarm bells. In this case, it's no different. 
  
  
  
  Regards,
  
  
  
  **** *******

  

  Business Response

  Date: 11/14/2022

  This message is in response to complaint ******** regarding our property Nine20 Tempe. 

   

  Mrs. *******,
  
  We are unable to hold this unit open based on a statement from a roommate that a resident is ‘unstable.’ If the resident in question violates their lease agreement in any way, we will address the violations with them. To our knowledge no police report has been filed claiming that any resident within this unit has been made to feel unsafe by this resident. We understand that you may wish to have your daughter leave this unit, and as we have communicated we are open to discussing options with you. We will not however continue to discuss any other resident outside of your child.
  
  In accordance with the lease agreement there are two options at this time. Your resident can stay in the unit for the duration of their lease agreement or you are welcome to reach out to our Corporate office to discuss other options for your daughter.
  
  In regards,
  Coastal Ridge Management

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, all the apartments that I moved into prorated the rent based on move in date. We were charged a full months rent for 10 days which goes against normal and usual practices. Second, there was black mold on the vents which was pointed out to management but was never taken care of. My daughter cleaned it as best as possible and sprayed it with bleach to kill any mold. My daughter is sick from this potential cause.

  

  Business Response

  Date: 10/07/2022

  Good Afternoon,

  Can you please let us know what apartment complex your daughter lives in so we can properly address the complaint.

  Thank you,

  Coastal Ridge Management 

  Customer Answer

  Date: 10/27/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18146942
  
  
  
  I am rejecting this response because: 
  
  They did not address the problem but asked what the apartment number is which is 7600 A-C. Inform business of Apt. # 7600 A-C
  
  Regards,
  
  
  
  ***** *******

  

  Business Response

  Date: 11/03/2022

  Hello,

  
  This message is in response to complaint 18146942 regarding our property Terrace View Apartments. Terrace View Apartments does not prorate rent based on move in date. We lease by the lease term with one move in date and one move out date. The lease agreement with ***** ******* states, "Your rent for the term is $9,300.00. Under this Lease and in accordance with our policies, your total amount due is payable in advance and without demand in 12 installments of $775.00 each. This amount may include or exclude other fees and charges outlined in your lease package. The first installment is due on or before the first (1st) of the month in which the Lease begins." The lease contract began on the 20th day of August 2022 and ends on the 31st day of July 2023.
  
  After reviewing our work orders for 7600A the work order was submitted on October 18th, 2022. We contacted our vendor Service Experts on October 21st for scheduling of the duct cleaning for 7600A. Our vendor reached
  out on October 24th stating they were booked for the initial date and could reschedule for the 28th. After doing such they than had to reschedule for November 1st, 2022. The vendor on November 1st, 2022, completed the duct work cleaning on 7600A. Attached is the invoice paid for.
  
  
  In regards,
  Coastal Ridge Management

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Gramercy Apartments in New Albany Ohio.
  
  I was looking to move out and they are charging me almost 1200 more dollars for a few exstra days that I never agreed to or signed any paperwork for that agreed upon amount of rent.
  
  They did not tell me this ahead of time at all.
  
  They are scamming me.

  

  Business Response

  Date: 10/05/2022

  This message is in response to complaint ********.
  
  This complaint is about an issue at our property, The
  Gramercy.
  
  We have reviewed the communication log for ***** *****
  and he was notified on 7/21/22 that his lease would be ending and a 60-day
  notice is required. If a 60-day notice was not provided his lease would then go
  month to month at an increased rate. Attached is the communication log.

   

   

   

  On August 12th, a move-out statement was
  provided showing his rent for October 1st-11th, the $1200
  is the prorated charge for the 8 additional days.
  
  Regards,
  Coastal Ridge Property Management 

  

  Business Response

  Date: 10/25/2022

  *****,

  
  The attached refund will be added to your final account
  statement. You will be receiving your final statement from The Gramercy via
  email no later than 11/4.
  
  Thank you,
  Coastal Ridge Management

  Customer Answer

  Date: 11/02/2022

  I'm waiting for my refund to come through if it actually does. Please keep this open

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I begin?
  I notified this complex that I was no longer able to uphold the lease and I did not realize this until after paying my deposit a few days before move in. Because of this I never collected keys, stepped foot in the unit, or moved any items in and immediately notified the complex. At first I tried to find a subleasee, I couldn't find one and the complex threatened to accelerate the lease on me (in FL this is illegal in residential leases), Strike 1. I then went to defend myself against this, and we began negotiating an agreement. They tried to request more money than legally allowed as quoted in Fla. Stat. § 83.595, Strike 2. I offered to pay the MAX according to the statute in order to break the lease(2 months rent) and they sent me a final statement in response. I assumed this was the end and left it at that(this was my mistake. I should've demanded an addendum immediately). A MONTH later, I'm sent a revised final statement charging me $900. I email for clarification and I am told it is a subleasing fee, Strike 3. I called the complex that same day with my mother and essentially got nowhere. 4 days later, I find that the emails with the final statements are no longer in my email thread, meaning the complex has recalled the emails(this is possible via outlook, I’m not sure for other platforms) Strike 4. I can’t even begin to go over how many violations there are legally AND how they aren’t even upholding the terms in their own lease. I’ve already sent them a lengthy email about the situation, hopefully they respond within a week instead of a month later, and maybe without deleting emails and repeating “you signed a lease” this time. Fact is, I let the landlord know that I want to terminate this lease and tried negotiating. Now they want to charge me for a subleaser I didn't approve OR sign papers for! I wasn't even notified! Its hilarious! The apartment is has a new tenant! Let me go and give me my deposit back! NOW!

  

  Business Response

  Date: 09/27/2022

  This message is in response to complaint 18054638 regarding our property The Reef.

  
  On behalf of The Reef, we stand by our decision to initially charge ****** the lease contract amount as she did not fulfill her contract. However, as she stated, we offered her a settlement agreement of 3 month’s rent per Coastal Ridge Real Estate. She rebutted with the Florida statute of only being able to charge 2 months accelerated rent. Due to this, we agreed to use her deposit to cover these months. The Regional Manager agreed to waive the relet fee, so we are doing this. We have also moved in the new resident, so we will be adjusting her FAS to reflect August’s installment. Any money left from her deposit after applying August installment and application and administration fee ($150) will be refunded to her. The Re-Let Fee was $663.00. ******’s total refund will be $630.00.
  
  
  In regards,
  Coastal Ridge Management