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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • Joan T

      Date: 05/30/2024

      Joan T

      Date: 05/30/2024

      I wanted to send my great grandaughter I Can Read instead of Number Practice Reading. Still not sure if this has been accomplished.

      Highlights for Children, Inc.

      Date: 06/03/2024

      Hi, Joan. Thanks for taking the time to share your experience with us. I am sorry for the misunderstanding regarding our I Can Read membership. Our records show your account has been updated as requested. The first shipment of I Can Read will arrive within 2-3 weeks. Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST.

    • ashley w

      Date: 05/29/2024

      ashley w

      Date: 05/29/2024

      Customer service is very prompt and helpful. I didn't realize my renewal came up, and my daughter hasn't been reading her books, so we decided to take a break. They refunded me quickly and were very polite. Love this company!

      Highlights for Children, Inc.

      Date: 07/02/2024

      Hi Ms. Ashley! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Paula Z

      Date: 05/28/2024

      Paula Z

      Date: 05/28/2024

      ***** answered my question about Hello promptly and was very helpful.

      Highlights for Children, Inc.

      Date: 05/30/2024

      Hi Paula! Thank you so much for your feedback. We are glad to learn Maria provided you with good customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Shawna G

      Date: 05/28/2024

      Shawna G

      Date: 05/28/2024

      Very easy customer service with the chat feature. They are very very quickly in less than five minutes. Change my subscription to high five to highlights to accommodate my growing children. Thank you so much.*

      Highlights for Children, Inc.

      Date: 06/03/2024

      Hi Shawna! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Nancy H

      Date: 05/22/2024

      Thank you, *****, for chatting with me and figuring out how to switch the renewal to Highlights.

    • Sherry H

      Date: 05/13/2024

      Sherry H

      Date: 05/13/2024

      ***** was very helpful. My grandson did not receive his order, she let me know it was not processed. Now I need to see if I was billed. Disappointed because I received a receipt for the billing, but no magazine. Thank you ***** for your assistance.

      Highlights for Children, Inc.

      Date: 05/16/2024

      Hi ******! Thank you so much for your feedback. We are glad to learn that ***** provided you with great customer service. We'll let her know that you were pleased with her service. If further assistance is needed, please feel free to call us toll-free at *-***-***-****, Monday through Friday, 8 AM - 6 PM, EST. Thanks for being a Highlights customer!

    • Susan H

      Date: 05/09/2024

      Susan H

      Date: 05/09/2024

      ***** at customer service online chat was very helpful and resolved my issue immediately !

      Highlights for Children, Inc.

      Date: 05/16/2024

      Hi *****! Thank you so much for your feedback. We are glad to learn that ***** provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Brittany S

      Date: 05/06/2024

      Brittany S

      Date: 05/06/2024

      ****** provided excellent customer service via the chat when I reached out for subscription support.

      Highlights for Children, Inc.

      Date: 05/16/2024

      Hi Brittany! Thank you so much for your feedback. We are glad to learn that Jalana provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • June M

      Date: 04/29/2024

      June M

      Date: 04/29/2024

      Aside from the fact I ordered on Feb 16, 2024. On March 18, 2024 I reached out using email to check status, (quick reply) was told that my niece would get her 1st magazine by end of April. Today is April 29th, 2024, no magazine, so I reached out via live chat (quick reply) was told that I should have put "in care of" vs my nieces name. That sometimes that causes delivery troubles. Rep I had (*****) said there's no tracking. She was kind to add my sister's name as "in care of". she said she has requested it be re-issued. take another 2-3 weeks.
      Honestly, if it wasn't for the fact I had great experience as a child 40 years ago; receiving this magazine, I would have requested a refund and been quicker to give a bad review! I really do hope that my niece gets to experience the joy I use to get.

      Highlights for Children, Inc.

      Date: 05/03/2024

      Hi, June. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. After reviewing our records, it shows your Highlights subscription was scheduled to arrive starting with the April 2024 issue and nothing has been returned back to us as undeliverable. A replacement for missed issues was mailed on April 29, 2024, which should arrive within 2-3 weeks. For the inconvenience, we added two complimentary issues to your subscription, so it will now expire May 2025. Once again, I apologize for any inconvenience you may have experienced. I have a sent a response to your personal email address regarding this concern.

    • Evan D

      Date: 04/23/2024

      Evan D

      Date: 04/23/2024

      Fast and courteous customer service. All their products are a great value and very educational.

      Highlights for Children, Inc.

      Date: 05/06/2024

      Hi Evan! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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