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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • Tiah F

      Date: 04/22/2024

      Tiah F

      Date: 04/22/2024

      The agent on Live chat was very helpful and resolved my subscription issue quickly and efficiently. Zero Hassle.

      Highlights for Children, Inc.

      Date: 05/06/2024

      Hi Tiah! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • robert H

      Date: 04/18/2024

      robert H

      Date: 04/18/2024

      Was supposed to receive a monthly issue but didn’t. When I messaged the system I wasn’t even issued an apology for the gaps in issues. I’ll pass on any future issues

      Highlights for Children, Inc.

      Date: 05/06/2024

      Hi, Robert. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. Our records show your High Five subscription was scheduled to arrive starting with the March 2024 issue and nothing has been returned back as undeliverable. Once again, I apologize for any inconvenience you may have experienced. I have a sent a response to your personal email address regarding this concern.

    • GWEN C

      Date: 04/17/2024

      GWEN C

      Date: 04/17/2024

      WAS GREAT THANKS FOR ALL THE HELP ALWAYS A FAST RESPONSE

      Highlights for Children, Inc.

      Date: 05/06/2024

      Hi Gwen! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Elle D

      Date: 04/05/2024

      Elle D

      Date: 04/05/2024

      ***** was efficient, kind, and helpful. Grateful for her help!

      Highlights for Children, Inc.

      Date: 04/10/2024

      Hi Elle! Thank you so much for your feedback. We are glad to learn that Maria provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Isabelle P

      Date: 04/03/2024

      Isabelle P

      Date: 04/03/2024

      It tooki a very long time for someone to help but what I asked for was immediately taken care of. Thank you.

      Highlights for Children, Inc.

      Date: 04/10/2024

      Hi Isabelle! Thank you for taking the time to share your experience with us. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. At times, we may experience a higher volume. During this period the response times are longer than usual, but we work our way through each and every contact as soon as we can.

    • Karon D

      Date: 03/26/2024

      Karon D

      Date: 03/26/2024

      Great customer service and my grandson loves getting his own mail and we enjoy the magazine together

      Highlights for Children, Inc.

      Date: 04/10/2024

      Hi Karon! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Katherine l

      Date: 03/24/2024

      Katherine l

      Date: 03/24/2024

      Not impressed. Weeks later and I still have no magazine. Also, highlights has stopped responding to any e mails so I can’t even get a refund when trying to cancel.

      Highlights for Children, Inc.

      Date: 04/10/2024

      Hi Ms. Katherine! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. Our records show a 6-month subscription to Brain Play was successfully processed on January 16, 2024. The first issue should have arrived within 4-6 weeks from order date starting with the March 2024 issue. A replacement for missed issue was mailed March 11th and nothing has been returned as undeliverable. Once again, I apologize for any inconvenience you may have experienced and we offer a 100% satisfaction guarantee. I have a sent a response to your personal email address regarding this concern.

    • Lynda U

      Date: 03/21/2024

      Lynda U

      Date: 03/21/2024

      WOW - WOW - WOW! - Hats off to ***** for helping me to print the Gift Cards for my
      Great Nieces books. They look absolutely gorgeous.
      THANKS ***** -- HOORAY for you! Gald you were there to help me today - 3/21/24.

      Highlights for Children, Inc.

      Date: 03/22/2024

      Hi Lynda! Thank you so much for your feedback. We are glad to learn that Donna provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Judith S

      Date: 03/21/2024

      Judith S

      Date: 03/21/2024

      I sent a message with a question about converting my granddaughter’s subscription to the one for older kids. I got a very quick answer by email. Thank you so much..

      Highlights for Children, Inc.

      Date: 03/25/2024

      Hi Judith! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Donna B

      Date: 03/14/2024

      Donna B

      Date: 03/14/2024

      My chat with ***** went well. I cannot place the order online for whatever reason, despite the fact that I've placed 3 other orders online with HFC. She told me to either call customer service or email my order information to them. So that's what I've done. We'll see how it goes.

      Highlights for Children, Inc.

      Date: 03/22/2024

      Hi, Donna. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. I personally sent a email to you regarding this matter.

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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