Business Profile
Magazine Publishers
Highlights for Children, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.13/5 stars
Average of 360 Customer Reviews
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Review fromHolly S
Date: 10/25/2022
5 starsHolly S
Date: 10/25/2022
I love the magazines for kids, especially that they have different ones for different ages. Their customer service chat line is great. Answered my question right away. Very satisfied with this company.Highlights for Children, Inc.
Date: 10/26/2022
Hi **************! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!Review fromRebecca Q
Date: 10/24/2022
3 starsRebecca Q
Date: 10/24/2022
They help me by get the new address for gifts that I was getting for my nephew and its was fast and easy to get done. Thank you ??Highlights for Children, Inc.
Date: 10/25/2022
Hi Ms. ******** Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!Review fromKim P
Date: 10/20/2022
5 starsKim P
Date: 10/20/2022
The ordering process was so easy! And I needed to use the chat feature and they were si helpful. Can't wait fir my grand daughter to get her magazine!Highlights for Children, Inc.
Date: 10/21/2022
Hi ***! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!Review fromKaren L
Date: 10/14/2022
3 starsKaren L
Date: 10/14/2022
I was informed that *************************** has a 2-year cycle, so after 2 years, you just keep getting the same issues you got 2 years ago. What? What other magazine in the world never makes new issues and just keeps putting out the same ones? Lazy! Having said that, it is the best magazine out there for ages 0-3. But only for the first two years you have it, apparently.Highlights for Children, Inc.
Date: 10/17/2022
Hello Ms. ********** thanks for taking the time to share your experience with us. I'm sorry for any inconvenience. Yes, our Highlights *************************** has recently been switched to a 2-year cycle as most children only stay in this level for 2 years. Beginning with the Jan22 issue, a selection of 24 Hello issues will be mailed each month- that were originally published from 2017-2020 (with a few slight changes). If the child is ready, we could transfer the subscription to the High Five level which offers a completely new issue each month without any duplicates. Please feel free to contact us at ****************************************** with any additional questions or concerns.Review fromNancy M
Date: 10/13/2022
5 starsNancy M
Date: 10/13/2022
Highlights magazines and activity programs are excellent! I got a subscription to the magazine and a Mystery-Travel Activity set for my 3 grandchildren for the past year and they simply loved it. In fact, though they've outgrown the magazine, I was all set to renew the subscription to the Mystery Program only to find that it is no longer available.. I would love it if they would start it up again--as the children really got into the travel and solving the mysteries throughout.Besides these subscriptions, Highlights also offers many wonderful Find It books where the children find many objects within fun pictures. I enjoy doing these along with them too!!Highlights for Children, Inc.
Date: 10/13/2022
Hi *****! Thank you so much for your feedback. We are thrilled to learn that you are satisfied with our products. We're including your comments in our Voice of the Customer database to be distributed and viewed throughout the company. Thanks for being a part of the Highlights Family!Review fromRosemarie C
Date: 10/12/2022
5 starsRosemarie C
Date: 10/12/2022
Thank you for your great customer service !!Apparently I failed to cancel a subscription for High Five when I changed my recipient to a higher level ( he's so smart ??).Now that the error has been resolved, I am exceptionally happy ?? Here's to many more years of happy readers !!Highlights for Children, Inc.
Date: 10/13/2022
Hi *********! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!Review fromRenee C.
Date: 10/12/2022
1 starRenee C.
Date: 10/12/2022
I bought 3 subscriptions last year for my grandchildren. Today they took $39.96 out of my account TWICE. I called and a foreigner who I could barely understand said I had continued my subscription. This is a lie!!! Don't ever buy from these scammers and liars. He said my money would be in my account in 3-5 business days. I'm contacting an attorney to see what I can do. Be aware... don't order from these people!Highlights for Children, Inc.
Date: 10/13/2022
Hello Ms. ****** thanks for taking the time to share your experience with us. I'm sorry to learn that you've had difficulties with your account. It seems that the charges are for a renewal of the Highlights magazine processed through continuous service enrollment. An email is sent about 30 to 45 before the renewal letting customers know it would be expiring and would automatically renew on the card previously used for the subscription so that the child did not miss an issue. After reviewing our records with the information you provided, I was unable to locate an account with the information provided on your review so I personally sent a email to you regarding this matter and the agent involved with your concern will be coached on how this was handled. Once again, I sincerely apologize for any inconvenience you may have experienced.Review fromAl S
Date: 10/11/2022
2 starsAl S
Date: 10/11/2022
A great resource for children, but they will harass you for payments even after youve already paid off the account completely.I made my FINAL account payment in August of 2022. Today, 10 October 2022, I received another bill for the same items I had just paid off in August.Now, keep in mind I havent been a customer for very long. In total Ive made only SEVEN orders from them, and FOUR of those orders I CANCELED. However, my bank statements show at least EIGHT completed transactions.Im not going to sit here and detail their payment process, but essentially you can group items together and make a single payment/transaction. (If you know, you know.) I ALWAYS grouped my items together so that I could make one lump sum payment each time. THREE orders should be THREE transactions, yes? And yet, as previously mentioned, my bank statements are showing at least EIGHT transactions. Ive obviously overpaid/been paying for items that are already paid off. Not to mention that I never even received one of the orders I paid for (February 2022 Doghouse ******************* 2022 Penguins Skiing), and I've paid for the order THRICE now.Honestly, you can get educational materials literally anywhere. You can even get Highlights magazines at the Dollar Tree. Save yourself the headache and NEVER ORDER FROM THESE SHYSTERS.Highlights for Children, Inc.
Date: 10/12/2022
Hello **, thanks for taking the time to share your experience with us. I am sorry for the misunderstanding regarding the billing of our Puzzle Buzz book club. We realize that sometimes misunderstandings occur which is why we have a 100% satisfaction guarantee. Unfortunately, Im unable to locate an account using the information provided in your review. Well be reaching out via email shortly to get more information on the account/invoice so we can further assist.Review fromLynnette Y.
Date: 10/08/2022
1 starLynnette Y.
Date: 10/08/2022
In October 2021, I ordered the Highlights Five for my grandson.The first issue that arrived came in January.Almost everyday this year I have been getting emails to renew my subscription.Last week I received a notice from my bank that Highlights had attempted to charge my account for a renewal subscription.Fortunately the bank denied the charge.Thursday, I again got an email thanking me for my renewal.I called the number on the email, which is CDC Global ********************************************************* told the person in this call center to cancel any renewal. Her response was to try to sell me something else.I then sent an email response to Highlights requesting cancellation .I also said they were lucky I am not at the moment pursuing legal action for unauthorized use of my credit card.I am still getting unwanted emails from them about renewing the magazine.It is a shame that what was once a wonderful childrens item is destroyed by unethical practices.*************************Highlights for Children, Inc.
Date: 10/10/2022
Hello Ms. ********* thanks for taking the time to share your experience with us. I'm sorry to learn that you've had difficulties with your account. After reviewing our records, it shows that the charge is for the renewal of the High Five magazine through continuous service. You would have received an email about 30 to 45 before the renewal letting you know it would be expiring and would automatically renew on the card previously used for the subscription so that the child did not miss an issue. Your account was successfully canceled on 10/6/22 and the agent involved with your concern will be coached on how this was handled. With our apologizes for your experience, I have extended your subscription by 3 complimentary issues so it will now expire March 2023. Once again, I sincerely apologize for any inconvenience you may have experienced. Please feel free to contact us at ****************************************** with any additional questions or concerns.Review fromLinda G
Date: 10/04/2022
1 starLinda G
Date: 10/04/2022
I renewed three grandchildren's subscriptions early - in April for subscriptions that expire in December. I was promised the best rate and that I wouldn't continue to receive renewal subscription requests. I have been contacted again and again and again to renew (hoping to have me unnecessarily pay again no doubt) and no one at customer service can seem to figure out how to confirm they have recorded my payment. I have a cancelled check and the copy of the subscription renewal listing the three kids and what they should receive. I outlined all of this in an email on 8/30; was asked a question and responded 9/6 again listing the kids and what they needed, never got a reply and then sent another request for confirmation 9/12 and got a reply 9/15 asking what I needed as they apparently don't have the email chain. Meanwhile unending email and mailers for renewal. I believe this is intentional to collect money not due - unethical and fraudulent. I am going to request an immediate refund and highly recommend consumers do business with more reputable companies for gift subscriptions. Highlights is apparently hoping people renew unnecessarily and their customer service is nothing short of incompetent.Highlights for Children, Inc.
Date: 10/06/2022
Hello Ms. ****** thanks for taking the time to share your experience with us. I'm sorry to learn that you've had difficulties with your account. After reviewing our records it shows that the 3 renewal orders were successfully received and processed on 3/21/22. The renewal orders, however, were all for the next levels up so our system still thought you needed to renew the current magazine levels. Your account was successfully adjusted/canceled on 10/5/22. The agents involved with your concern will be coached on how this was handled. Once again, I sincerely apologize for any inconvenience you may have experienced. Please feel free to contact us at ****************************************** with any additional questions or concerns.
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