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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • SUSAN G

      Date: 08/23/2024

      SUSAN G

      Date: 08/23/2024

      ***** at **************** was very quick to respond to my email request to cancel the subscription for the young grandchildren. (The parents said the kids were not ready yet for the magazine.) She was kind to suggest that they receive the last two issues and then let the subscription expire.I am grateful that she did that, and again, appreciate the prompt reply. I hope I can find something suitable for the little kids at a later date.***** G

      Highlights for Children, Inc.

      Date: 08/27/2024

      Hi *****! Thank you so much for your feedback. We are glad to learn that ***** provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Truly B

      Date: 08/23/2024

      Truly B

      Date: 08/23/2024

      your website doesn't permit me to change my subscription as my grandkids grow up. Or if it does, it doesn't make it easy or apparent. and I AM tech savvy....

      Highlights for Children, Inc.

      Date: 08/27/2024

      Hi, Truly. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. Our records show your Hello subscription has been upgraded to High Five as requested on August 23, 2024. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at **************, Monday through Friday, 8:00 AM to 4:30 PM, EST.

    • Julie G

      Date: 08/19/2024

      Julie G

      Date: 08/19/2024

      I had to change my two subscriptions to two other children with two new addresses - I live chatted with ***** and she was able to locate all the info and move both subscriptions to the two new children in a couple of minutes. Awesome ******************

      Highlights for Children, Inc.

      Date: 08/20/2024

      Hi *****! Thank you very much for your feedback. We are glad to learn that ***** provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Virginia P

      Date: 08/06/2024

      Virginia P

      Date: 08/06/2024

      Thank you for the refund. It was a one year subscription for nephew. Sorry for the inconvenience.

      Highlights for Children, Inc.

      Date: 08/07/2024

      Hi ********! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

      Highlights for Children, Inc.

      Date: 08/12/2024

      Hi ********! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Robert M

      Date: 08/05/2024

      Robert M

      Date: 08/05/2024

      I saw two automatic renewal charges pending on my credit card which I wasn't aware of. Highlights said they sent an email, but my search in all folders including spam/trash didn't show any email from them. On a LiveChat, Highlights quickly canceled the renewals and processed refunds. All in under 5 minutes, all I had to do was provide the email address under which I originally subscribed.

      Highlights for Children, Inc.

      Date: 08/06/2024

      Hi ***! We appreciate you for your feedback. We are happy to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Melanie E

      Date: 07/24/2024

      Melanie E

      Date: 07/24/2024

      I ordered highlights for my grandson, I am 55 years old and enjoyed them myself as a child. They never arrived, I reached out and a wonderful lady named **** helped me with the problem and assured me that the issues should start arriving within 4 weeks.

      Highlights for Children, Inc.

      Date: 07/29/2024

      Hi *******! Thank you so much for your feedback. We are glad to learn that **** provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

      Highlights for Children, Inc.

      Date: 07/30/2024

      Hi *******! Thank you so much for your feedback. We are glad to learn that **** provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • June C

      Date: 07/10/2024

      June C

      Date: 07/10/2024

      Had an inquiry about a discount on the magazines I wanted to renew and received a prompt and very helpful reply. Happy with Highlights!

      Highlights for Children, Inc.

      Date: 07/12/2024

      Hi June! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Katie M

      Date: 07/10/2024

      Katie M

      Date: 07/10/2024

      Always happy with the High Five subscription! It was so simple to do a change of address with ***** via Live Chat.

      Highlights for Children, Inc.

      Date: 07/12/2024

      Hi Katie! Thank you so much for your feedback. We are glad to learn that Maria provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Sherrie T

      Date: 07/10/2024

      Sherrie T

      Date: 07/10/2024

      Had an issue with my renewal of the Highlights magazine. Spoke with a customer service rep thru the "chat" line. My issue was resolved.

      Highlights for Children, Inc.

      Date: 07/12/2024

      Hi Sherrie! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • ASHLEY L

      Date: 07/02/2024

      ASHLEY L

      Date: 07/02/2024

      Highlights has amazing prices and great customer service! Purchased Brainplay Magazine and the 5 book monthly reading subscription for my first grader.

      Highlights for Children, Inc.

      Date: 07/09/2024

      Hi Ashley! Thank you so much for your feedback. We are glad to learn that we have provided you with a great customer experience. . Thanks for being a Highlights customer!

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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