Reviews
This profile includes reviews for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 736 Customer Reviews
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Review fromJason B
Date: 06/08/2023
1 starJason B
Date: 06/08/2023
First there are hidden fees, such as a recycling fee and a fee to have someone come to your vehicle and if you try to make an appointment at their location It says they’re booked out. After safelite arrived they told me they couldn’t do it because the windshield was pushed in, maybe they should have an area on the website where you can upload a photo I’m not sure what they expected. It seemed to me like the technician just didn’t want to do this job because it wasn’t easy. Called granite state glass. They made an appointment for the next morning. Had my windshield done by 9am end it was cheaper than what Safelite would’ve been.
Safelite Auto Glass, Inc.
Date: 06/09/2023
Hello,
We are sorry to hear this and would like to speak to you further. We can be reached at 1-800-638-8958 Monday - Friday 8-7 EST.
Thank you
Angela
Customer CareReview fromJustin R
Date: 06/07/2023
1 starJustin R
Date: 06/07/2023
This is the second time I tried to use Safelite. The first time was a total disaster, and told they could not get the trim parts due to the fact they were back-ordered. I asked where they source the parts, and was told 'From the dealer in ......'. I know this dealer and called. They had 10 window trims for my car on the shelf.
This time, they didn't even show up and finally called to tell us the glass broke and they ordered a new one. They rescheduled for the next day and once again didn't show up. Calling them at the end of the 5 hour schedule block window determined that they never put me on the schedule. I scheduled a replacement with another glass company and will never use Safelite again.Safelite Auto Glass, Inc.
Date: 06/09/2023
Hello,
We are sorry to hear this and would like to speak to you further. We can be reached at 1-800-638-8958 Monday - Friday 8-7 EST.
Thank you
Angela
Customer CareReview fromDanielle V
Date: 06/07/2023
1 starDanielle V
Date: 06/07/2023
Waited 2 days for my appointment only to have the unimpressed tech tell me hi could not replace my windshield because he didn’t have the right tool!Safelite Auto Glass, Inc.
Date: 06/09/2023
Hello,
We are sorry to hear this and would like to speak to you further. We can be reached at ************** Monday - Friday 8-7 EST.
Thank you
Angela
Customer CareReview fromShira M
Date: 06/07/2023
1 starShira M
Date: 06/07/2023
Please save your money and the aggravation. Find someone else to do the job who cares about the customer! Horrendous experience at this business. Dropped my vehicle off and waited to pick it up. Took 45 minutes, as promised. When I went to get into my vehicle, there were two prominent fresh scratches to the paint on the driver’s door. They basically accused me of lying and said that the scratches were there previously. Why on earth would someone make this up? When I requested to speak to the “manager”, he was called on the phone. In a conversation with his front desk employee, they proceeded to mock me because I told them I was going to file a complaint with BBB. Wish I had checked their rating prior to bringing my vehicle there.Safelite Auto Glass, Inc.
Date: 06/09/2023
Hello,
We are sorry to hear this and would like to speak to you further. We can be reached at ************** Monday - Friday 8-7 EST.
Thank you
Angela
Customer CareReview fromJay G
Date: 06/06/2023
2 starsJay G
Date: 06/06/2023
Local store mobile repair guy tried to pass off bad service as normal!
Had a glass replacement mobile appointment in Holland, MI.
Service guy came and went. We looked at glass and it had ripples in the seem above the windshield.
Called Safelite's warranty # and they immediately scheduled a person to come out and fix it.
Then we discussed that the tint seemed wrong. I apparently chose the wrong tint, but there is little help on that on their website and the service guy never mentioned that it was different glass than the windshield he took out. Seems like he should have done that.
Safelite warranty took care of the "wrong windshield" with no problem and made a new appointment to do the glass and fix the rippled seam material.
So, the guy who came out was the same guy that installed the original wrong glass and did a lousy job with the seam. Seems like they'd send someone different...I dunno.
HE PROCEEDS TO TELL ME THERE IS NOTHING WRONG WITH RIPPLE IN A SEAM. He says it's normal. Further, he didn't bring new seam material NOR A NEW WINDSHIELD WITH HIM!
Now, typically I'm a pretty easy going guy when it comes to such things and I probably have gotten ripped off because of it. NOT THIS TIME. I said it can't be right and I want my correct windshield. He said he'd drive back to the shop and come back with everything.
He calls instead and says it's too late and he'll come later.
I said NO THANKS and made an appointment to go into the shop, which is really annoying to have to do.
I get to the shop and go in back to chat with the gentlemen who proceed to tell me that my model of car DOES NOT EVEN USE THAT KIND OF SEAM. They shook their heads when I told my story.
Later, I picked up my car with the perfectly fixed windshield.
I'm guessing the brazen original worker is the son of the boss or something!
Wrote up the problem on Safelite's website. Not a call or email or nothin'!
Horrible experience!!
Gotta love that warranty, 'though!Safelite Auto Glass, Inc.
Date: 06/08/2023
Hello,
We are sorry to hear this and would like to help further. Please reach us at 1-800-638-8958.
ThanksReview fromRyan S
Date: 06/05/2023
1 starRyan S
Date: 06/05/2023
This company says they have phone support but all that phone support does is Tell you to go online question cannot be answered online as it is not part of the normal FAQs so no support spend a lot of money getting my car fixed and could not contact nobody had to wait for them to contact me. Also have no choice but to use this company because of my insurance hoping a poor rating on BBB will make insurance companies use other auto glass companies other than Safelite not only did they not respond to my questions but they put the wrong parts on my car and they miscalibrated my car and caused me to almost get in an accident after a recal the car veered off the road and almost took out someone in the other lane apparently this company does not know how to order the correct parts nor do they know how to recalibrate a lane assist featureSafelite Auto Glass, Inc.
Date: 06/07/2023
Hello,
We are sorry to hear this and would like to speak to you further. We can be reached at 1-800-638-8958.
ThanksReview fromDavid D
Date: 06/03/2023
1 starDavid D
Date: 06/03/2023
They split my windshield down the middle, stay very far away.Safelite Auto Glass, Inc.
Date: 06/05/2023
Hello,
We are sorry for this experience and would like to help further. Please reach out to us at ***************
ThanksReview fromScott R
Date: 06/03/2023
1 starScott R
Date: 06/03/2023
Very poor customer service!
Your insurance companies try to make you use them but you should not! Anything but a stress free experience! Use another company for your auto glass needs.Safelite Auto Glass, Inc.
Date: 06/05/2023
Hello,
Thank you for reaching out and we appreciate this feedback! We are happy to be able to assist and please let us know if we can help further!
Thanks
AngelaSafelite Auto Glass, Inc.
Date: 06/05/2023
Hello,
We are sorry for this experience and would like to help further. Please reach out to us at 1-800-638-8958.
ThanksReview fromMike J
Date: 06/01/2023
1 starMike J
Date: 06/01/2023
Amanda Upshaw was a service provider with the absolute poorest customer service I am astonished at how they can even hire people with such disgusting attitudes.Safelite Auto Glass, Inc.
Date: 06/03/2023
Hello,
We are sorry to hear of this and would like to help further. Please call us at 1-800-638-8958.
ThanksReview fromJudith M
Date: 06/01/2023
1 starJudith M
Date: 06/01/2023
Absolutely horrible experience at Iowa City, IA location. Nothing but bubbles, damaged vehicle!!Safelite Auto Glass, Inc.
Date: 06/03/2023
Hello,
We are sorry to hear of this and would like to help further. Please call us at **************.
Thanks
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