Music Distribution Companies
SongCast, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Music Distribution Companies.
Complaints
Customer Complaints Summary
- 62 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account has been closed for months and I’ve reached out to support over and over and never get a response. My email on the account is *******************. I just want my money out of the account. I don’t plan on using this service again.Business Response
Date: 09/20/2024
Hello,
Your account has 2 complaints of copyright infringement.
-SongCast Team
Customer Answer
Date: 09/20/2024
I am rejecting this response because:
I know and I know why which is why I haven’t tried to reupload any songs without clearing them first but i know I’m still within my rights to get my royalties I’ve accrued? That’s all I’m asking at this pointBusiness Response
Date: 09/24/2024
Hello,
You can't be paid royalties unless you own the rights.
-SongCast Team
Customer Answer
Date: 09/24/2024
I am rejecting this response because:
I’m confused I didn’t know I didn’t own rights I thought did everything I was supposed to. Even if I didn’t the terms of service say nothing about you being able to withhold my earnings . People in these complaints have schemes for fake streams and still got their monies.. I didn’t do something all the way on accident, and I can’t get mine? Where’s the equality?Initial Complaint
Date:09/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account is locked or restricted or whatever for no reason. I did nothing wrong. It says it’s under review. Isn’t this against the rules? Please unlock my account under the email *******************Business Response
Date: 09/20/2024
Hello,
Please provide us with information on your connection to the artist *** *****.
-SongCast Team
Customer Answer
Date: 09/20/2024
I am rejecting this response because:
No direct connection. I used A.I over original songs a few times but made sure it didn’t violate any copyright or anything. We previously briefly talked and just agreed that I won’t distribute anymore but will still receive royalties that I’m entitled to. I have done anything wrong.Business Response
Date: 09/24/2024
Hello,
You can't earn royalties using the name and likeness of another artist.
-SongCast Team
Customer Answer
Date: 09/24/2024
I am rejecting this response because:
I used a COMMON nickname. I didn’t think it was misleading but understood how, which is why when my release got removed I didn’t fight it. Me and dot came to a fair conclusion I’d receive what I earned over the couple months it was up which wasn’t much, and I wouldn’t release anything else. It’s not my fault, and I don’t have plans on doing it again. I read the terms and conditions, I’m still within my rights.Initial Complaint
Date:09/14/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear SongCast Support Team,
I hope this message finds you well. My email of connections is ******************** I recently received a notification stating that my account is being reviewed due to unusual sales activity. I would like to clarify the situation and ensure that everything is in compliance with your policies.
Could you please provide more details about the review and the specific activity that prompted it? Additionally, if any further action is required from my side, I would be happy to cooperate to resolve this matter promptly.
Thank you for your time and assistance. I look forward to your response.Business Response
Date: 09/14/2024
Hello,
TikTok sent us notice of fraudulent streaming behavior related to your music.
-SongCast Team
Customer Answer
Date: 09/14/2024
I am rejecting this response because:
Dear Songcast Support Team,
Thank you for bringing this matter to our attention.
After reviewing the notice, I want to assure you that any
suspicious activity related to my music was unintentional and not initiated by
my team. We value fair and honest practices and would never intentionally
engage in or encourage fraudulent behavior.
Additionally, I do not earn any royalties from TikTok
streams, so there would be no benefit to engaging in such activities. That
being said, I understand the seriousness of this issue and, as a precaution, I
would like to clarify that TikTok will no longer be an option for streaming my
music.
Thank you for your time and consideration. I look forward to
your response and hope for a positive resolution.Customer Answer
Date: 09/19/2024
Dear BBB and Songcast team,
we request immediate action to unlock our earned royalties to prevent any further economic damage to our artists. The agreement to release royalties on a scheduled basis should not be restricted or hindered by review “for unusual sales activity.”
Business Response
Date: 09/20/2024
Hello,
Your account is open but any further complaints will result in termination.
-SongCast Team
Customer Answer
Date: 09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/09/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been attempting to contact customer support for over a week to cancel radio play services and they continue to ignore me. There is no way to reach them and they keep taking me money.Business Response
Date: 09/10/2024
Hello,
Radio play has been canceled.
-SongCast Team
Customer Answer
Date: 09/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:08/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello my email of connections is : *********************
when I log in I can't access my money.
I had a problem, I was hacked 2 months ago, however everything has been modified, you can see it in your database.
And today it's impossible to recover the income, it's already very low.
Thank you for doing what's necessary, otherwise I'll publish my future albums on another distributor.Business Response
Date: 08/22/2024
Hello,
Your account was suspended due to documentations of streaming fraud on Spotify.
-SongCast Team
Customer Answer
Date: 08/26/2024
I am rejecting this response because:
what fraud?
I have never committed fraud or this one did not come from me.
So what's going on, you're stealing my legal income? and I can no longer work through this platform?Business Response
Date: 08/27/2024
Hello,
That is correct, you can no longer use our services due to the fraud reports from Spotify.
-SongCast Team
Initial Complaint
Date:08/21/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am forced to go through the non-responses from you. I checked the statistics and in which playlists I am.Your ban is unjustified. I have the stats and information coming directly from Spotify that suggest I turn against you to assert my artist rights.Thank you for releasing my earned income by right.Email account: **********************Business Response
Date: 08/22/2024
Hello,
The email address your provided is not associated with any account on ********************.
-SongCast Team
Initial Complaint
Date:08/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi my email account ************************ Having finished my third album. I wanted to post it today. However I wanted to use part of my balance to pay for this album. Unable to pay my royalties section is grayed out. I want to publish my work because I'm promoting this album. thank you for helping me. I don't understand the situation. I would like to access my entire account to continue publishing thank youBusiness Response
Date: 08/21/2024
Hello,
Your account was closed due to nearly 1 Million fake plays on Spotify.
-SongCast Team
Initial Complaint
Date:08/20/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello
No longer having access to my income and without a response from Songcast I go through you.
I asked Spotify and Apple Music for a verification concerning my albums and no alert from them.
I am very vigilant about this I want to protect my music my content.
Impossible to see my income, this is similar to theft.
thank you for doing what is necessary. My music is my job, I need my income.Business Response
Date: 08/21/2024
Hello,
The email address you provided is not registered in our system.
-SongCast Team
Customer Answer
Date: 08/21/2024
I am rejecting this response because:
I don't understand.The email of the account is ************************
Thanks
Business Response
Date: 08/23/2024
Hello,
The account was suspended because it had over 1,000,000 fake streams.
-SongCast Team
Customer Answer
Date: 08/26/2024
please look at the screenshot.
You tell me that I am not registered except I connect with this same email and you continue to take my money earned by right.
Please let me get my money back before I take legal action against you.Initial Complaint
Date:08/01/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This letter is being written due to multiple unsuccessful attempts to contact SongCast Support since 7/14/2024. We received notice of multiple albums and singles being removed and the following message via the SongCast site; “We are currently reviewing your account for unusual sales activity.” while attempting to access our monthly earned royalties and stats via the website.
While we agree that investigation into allegations of “unusual sales activity” is warranted, we do not agree with or understand the purpose of restricting our access to earned royalties and statistics that would allow us to conduct our own investigation into the reason the Albums and Songs were taken down from all streaming stores available to SongCast, despite no indication that allegations were presented by all streaming stores. The following message was sent via the “Chat Feature” on 7/14/2024 at 9:48am; “Please release our royalties and stats so that we can investigate into the streams for the multiple songs and albums that have recently been removed.”. The message has not received any response to date and was followed by 1 similar message each day with no response by any support or representative for SongCast. We do not understand or appreciate being blatantly ignored by SongCast via its support staff and/or employees and we request immediate action to unlock our earned royalties to prevent any further economic damage to our company and/or our artists. The agreement to release royalties on a scheduled basis should not be restricted or hindered by review “for unusual sales activity.”, considering the action of removing multiple songs and albums prior to any review has already taken place.Business Response
Date: 08/06/2024
Hello,
Spotify removed your album due to documentation of fraudulent streaming. They have even charged us fees for the abuse.
This was their decision and not SongCast's.
-SongCast Team
Customer Answer
Date: 08/06/2024
The request to restore our ability to review our statistics and deposit our earned revenue has been restored to satisfaction. Per the response from the busincess, Songcast, the music in question was removed by Spotify and not by Songcast. This statement does not address the fact that the music was also removed from Apple Music, Tidal, Amazon Music, Napster, Deezer, Soundcloud, Rhapsody, and various other streaming platforms that are not subsidiaries of Spotify. These stores did not have any complaints/allegations regarding our artists streaming/dowloads/sales per the communication from Songcast. With that information confirmed by Songcast, we request that our music that was taken down "by Spotify" be reviewed for being restored to all other stores/platforms that Songcast has access to and has already been paid to distribute our music to on various dates since 2014. If the music will not be restored, we would like for Songcast to confirm that the decision to not restore our music and withhold our royalties during the "investigation process" is a decision made by Songcast and not soley by Spotify.Business Response
Date: 08/10/2024
Hello,
If one service removes your music due to streaming fraud, it is our policy to remove it from all services for our own protection.
However, your account is open to view and collect royalties.
-SongCast Team
Customer Answer
Date: 08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The royalty and stats features were unlocked by the business. However, the business did not restore the albums and songs that they claimed were only removed by Spotify to other digital stores that we previously paid for those songs and albums to be in as a part of our paid membership. There was also a $418+ discrepancy between the Royalties the site showed we earned in May 2024 and the Royalties paid for May 2024. We have contacted the business about this additional issue as of a week ago and are awaiting a response to explain the discrepancy.Initial Complaint
Date:06/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
Songcast has blocked my account (e-mail address: *************************) and removed one of my albums from the platforms. I can't upload any more albums, and I can't get my royalities back, I think this is not in accordance with the rules.
Please, i want to song cast unblock my account and let me upload my music.
Thanks for your helpBusiness Response
Date: 06/24/2024
Hello,
Your account had over 250,000 fake spotify streams. This is why you were blocked. It is against our and Spotify's Terms of Service.
-SongCast Team
SongCast, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.