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Business Profile

Music Distribution Companies

SongCast, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Distribution Companies.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    Songcast has blocked my account (e-mail address: *************************) and removed one of my albums from the platforms. I can't upload any more albums, and I can't get my royalities back, I think this is not in accordance with the rules.
    Please, i want to song cast unblock my account and let me upload my music.
    Thanks for your help

    Business Response

    Date: 06/24/2024

    Hello,

    Your account had over 250,000 fake spotify streams. This is why you were blocked. It is against our and Spotify's Terms of Service.

    -SongCast Team

  • Initial Complaint

    Date:06/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi my email of connexion is ***************************** I want to release a single using my royalties. Surprise my account is grayed out. No info from my manager. I just realized it when I wanted to publish this single. Without potential income I cannot publish without knowing and above all I wanted to use this money to put it online. thank you for doing what is necessary I am stuck *********

    Business Response

    Date: 06/16/2024

    Hello,

    Your account had over ******* fake streams. That is why the balance is not available.

    -SongCast Team

    Customer Answer

    Date: 06/17/2024

     I am rejecting this response because:

    I don't agree with this..
    I have always carefully checked my rate of false listening which I do not control and which I have limited as best as possible by avoiding TikTok etc. 
    Do you have more information? I would like to reopen my account to continue using it. 
    By doing this you are blocking my income including some fake income among more than 80% real according to the stats on my dedicated app.
    Looking through some recent forums, this didn't just happen to me. Lots of people are affected and receive the same automatic sentence. 
    Easy I find. 
    Now I can attest on my honor, sign documents, whatever you want but I contest your decision and answer which is false. 
    Thank you for doing what is necessary, I remain available

    Business Response

    Date: 06/18/2024

    Hello,

    Whether you are responsible for it or not, it still happened and the music services forbid it.

    SongCast Team

  • Initial Complaint

    Date:06/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi my email account is ********************* Having finished my third album. I wanted to post it today. However I wanted to use part of my balance to pay for this album. Unable to pay my royalties section is grayed out. I want to publish my work because I'm promoting this album. thank you for helping me. I don't understand the situation. I would like to access my entire account to continue publishing thank you

    Business Response

    Date: 06/16/2024

    Hello,

    You had over ******* fraudulent streams reported by Spotify.

    -SongCast Team

    Customer Answer

    Date: 06/17/2024

     I am rejecting this response because:

    I don't understand how I can have over ******* fake streams. I don't even count that number of listens. 
    If you can do what is necessary to open my account, so that I can reactivate an album, especially since I have remitted the monthly payments. 
    Please respond to the paid service.

    Business Response

    Date: 06/18/2024

    Hello,

    The music services forbid false streams and blacklist accounts, charge fees to SongCast when this happens.

    We do not tolerate it.

    SongCast Team

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,
    Songcast has blocked my account (e-mail address: ***********************) . I can't upload any more albums, and I can't get my royalities back, which I'm afraid is against the rules.
    Please unblock my account and put my albums back online.

    Business Response

    Date: 06/10/2024

    Hello,

    Your account has been re-opened.

    -SongCast Team

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Bonjour, après plusieurs message envoyé à Songcast via leur chat (unique communication avec eux disponible)
    J'ai relancer avec plusieurs essais et aucune réponse après plus de 2 semaines.

    Ils m'ont désactivé l'accès à ma page des royalties
    Ils me prélèvent toujours l'abonnement alors que leur part du marché n'est pas correct de leur coté
    Mes albums sont toujours en ligne

    C'est quand même dingue de devoir passer par ici pour faire changer les choses et arrêter de me faire payer pour rien!!!

     

    [[BBB transcription via Google Translate]]

     

    Hello, after several messages sent to Songcast via their chat (only communication with them available) I relaunched with several tries and no response after more than 2 weeks. They deactivated my access to my royalties page They always charge me the subscription while their part of the market is not correct on their side My albums are still online It's still crazy to have to go through here to change things and stop making me pay for nothing!!!

    Business Response

    Date: 05/16/2024

    Hello,

    Yes, Spotify has detected over 400,000 fake streams and you have been unsubscribed.

    -SongCast Team

    Customer Answer

    Date: 05/16/2024

     I am rejecting this response because:


    Je n'ai jamais participé à des streams frauduleux et jamais j'aurais utilisé des faux streams pour arrivé à ce montant la c'est du grand n'importe quoi, vous vous rendez comptes de ce que c'est 400 000 streams ????

    Je demande un remboursement des mois derniers puisque j'ai payer pour rien et l'accès à mes royalties comme convenue..!

     

    [[BBB transcription via Google Translate]]

     

    I have never participated in fraudulent streams and I would never have used fake streams to arrive at this amount, it's a lot of rubbish, do you realize what 400,000 streams are????

    I am asking for a refund for the last few months since I paid for nothing and access to my royalties as agreed..!

    Business Response

    Date: 05/22/2024

    Hello,

    We were able to refund you for 4 months.

    -SongCast Team

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey I'm having a problem with my songcast account. No longer part of a label I have to post my new creation. however I cannot use my songcast balance. I don't understand the problem and am stuck, especially since I am no longer in collaboration with my label. In addition I contacted you by email but still waiting for a return ty

    Business Response

    Date: 05/15/2024

    Your name and email are not in our system.

    -SongCast Team

    Customer Answer

    Date: 05/16/2024

     I am rejecting this response because:

    Hello
    I don't understand your feedback.
    Email linked to my songcast account:
    *************************
    And my name "**********"
    You can see the attachment, my account.
    Thank you because I am very surprised and worried by your response

    ***** 


    Business Response

    Date: 05/16/2024

    Hello,

    Yes, Spotify reported over 700,000 fake streams and you have been unsubscribed.

    -SongCast Team

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    good to you. The income section of my account is grayed out for some reason. But this poses a problem for me because I would like to use part of this balance to create a new ep and update my songcast subscription to the one above to better understand my musical stats. thank you. ****

    Business Response

    Date: 05/15/2024

    Hello,

    Your account is now open.

    -SongCast Team

  • Initial Complaint

    Date:05/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mister miss, Without a response from you I will contact you via this means. I don't understand why I can't create an album anymore. the section is v blocked like that of royalties. Thank you my music is ready and I need to publish so that my advertising makes sense. good luck to you and thank you

    Business Response

    Date: 05/13/2024

    Hello,

    Your account has over ******* fraudulent streams as reported by Spotify. This is why your account is no longer accessible.

    -SongCast Team

    Customer Answer

    Date: 05/15/2024

     I am rejecting this response because:
    I'm surprised because it's now been more than 3 years since my first album was published.
    400,000 listens, I find that little over 3 years with my communication especially since I count more listens.
    However, it's my job and above all my artist access, access that I need to publish my new album.
    I can attest on my honor to the truth of my words.
    I just want to recover what is rightfully mine after the client/host contract.
    Thanks for making the necessary

    *************************


    Business Response

    Date: 05/16/2024

    Hello,

    Yes Spotify detected over ******* fake streams and you have been unsubscribed.

    -SongCast Team

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I'm having a problem with my account. I see an album "in review" and it's impossible to publish a new album. I saw that I have royalties because 9.99 was taken for **** But strangely I don't have access to my royalties. This poses a problem for me because I want to publish my new album and if I don't have access to this amount I can't proceed. Thank you for helping me, I first contacted you by email but I got no response. account email: ************************

    Business Response

    Date: 05/13/2024

    Hello,

    Your account has over ******* fraudulent streams. This is why your account is no longer accessible.

    -SongCast Team

    Customer Answer

    Date: 05/13/2024

     I am rejecting this response because:

    I don't understand the mention "fraudulent streams" I have never used playlists or other systems.
    I'm just looking to re-release a new album.
    I am unpleasantly surprised by your message which risks slowing down this release even further.
    What about it?
    Find out if I can publish via songcast or I unsubscribe and change distributor for my new EP


    thanks 

    Business Response

    Date: 05/16/2024

    Hello,

    Yes, the fake streams were reported by Spotify and you have been unsubscribed.

    -SongCast Team

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning I wanted to publish my new Ep. But I don't understand, I can't pay or use my balance. The page with the balance is grayed out. However, I explained the situation to Dot 8 months ago. Thank you for helping me My email account is ************************

    Business Response

    Date: 05/08/2024

    Hello,

    Your account is now open.

    -SongCast Team

SongCast, Inc. is NOT a BBB Accredited Business.

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