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Business Profile

Music Distribution Companies

SongCast, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Distribution Companies.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning. My problem started after one of my songs suffered a takedown. I contacted the company asking the reason, and they didn't get back to me. After that they took down all my other songs. In my message I asked them to pay attention to my problem, I proposed to send all the necessary copyright documents and authorizations on the distribution of the song, proving the rights I have, the phonogram and authorial records, all i all in my name. In addition, the company blocked my earnings, giving me a loss without any kind of explanation. I ask you to reopen my account and accept my documents. In addition, I contacted the complainant and reached an agreement, in which the songcast company completely ignored it. Since ******* itself replied to the complainant that the song would return to the air.

    Business Response

    Date: 05/15/2023

    Hello,

    You now have a 2nd complaint on your account for ******** content, with very serious allegations. Unfortunately you will not be able to continue using our services.

    However, we have opened your account for royalty collection, but you will not be able to upload new content.

    Regards,

    SongCast

    Customer Answer

    Date: 05/15/2023

    could you tell me what the complaints are and which songs were complained about? I'm asking this because I have a record of all the songs for distribution! that's why I thought the takedown was strange, since they are in my name, including the instrumentals on the account were all produced by me! I have their projects open at fl studio, everything is fine, could you tell me the complainants and which songs were charged with a penalty, please?

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been with Songcast about 5months now, and one day i sign into songcast. It say "contact support" i contacted them, and haven't heard back in 2days. So i go to contact them again, but i couldn't send nothing but click "Why my account is restricted" so i go to check other stuff like " Spotify Analytics" and its say "We are currently reviewing your account for unusual sales activity." I've never bought a fake promo, nor bought fake streams?

    Business Response

    Date: 03/20/2023

    Hello,

     

    We do not find any account under *************************. Please reply with the email address your account is registered with.

     

    - SongCast Team

    Customer Answer

    Date: 01/09/2024

    The consumer used a different email for his account with the business.  The consumer corresponded with the business by that email and the matter was resolved.

  • Initial Complaint

    Date:11/15/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This digital music distributor just accepted my tracks in order to consequently not pay me out the royalties earned. The distributor always comes up with some strange excuses not to pay my money. The aggregator legally can't have any reason to hold money earned by music of their clients. They accept your compositions for distribution but then come up with some excuses why your content is inappropriate for them (though they initially accepted it through the moderation), and then just withhold your royalties, probably for ever just to keep them for themselves. At least it seems their business model. I just want to let people know about the company they are probably going to trust.

    Business Response

    Date: 11/22/2022

    Dear ******************,

    Please reply with the email address you signed up with as we can't locate your account under the email provided.

     

    SongCast Team

    Customer Answer

    Date: 11/27/2022

    My login on your site is: ***************************

    Business Response

    Date: 11/29/2022

    Hello,

     

    Your uploads contained copyrighted material. Please send your documents to ************************************* so we may review them.

     

    SongCast Team

    Customer Answer

    Date: 12/15/2022

    [BBB Transcription via Email]


    ***********************
    Wed, Dec 14, 1:06 PM (18 hours ago)
    to me

    I understood what rejection means. You meant one on the BBB portal. Please sent the following rejection text:

     

    What documents do you say about? In your email of January you say I must contact ********/RCA. I tried to this several times with no luck, yet last time they finally responded why for I wrote them and they didnt care about what you called slowed down master recordings.

    ...

    Customer Answer

    Date: 12/15/2022

    ***********************
    Wed, Dec 14, 12:40 PM (18 hours ago)
    to me

    Look at the complete ignoring from their side. Not a single mail to me. They stole my royalties and dont care anymore.

     

    From: *********************** <***************************>
    Date: Sunday, 11 December 2022, 23:12
    To: SongCast <*************************************>, SongCast <**************************************>, Webmaster SongCast <***************************************>
    Subject: Re: My royalties

    Hello,

    You ignore and I asked BBB to reinstate my complaint because of lack of your responsiveness.

     

    From: *********************** <***************************>
    Date: Monday, 5 December 2022, 21:23
    To: SongCast <*************************************>
    Subject: My royalties

    Hello,

    What documents do you say about? In your email of January you say I must contact ********/RCA. I tried to this several times with no luck, yet last time they finally responded why for I wrote them and they didnt care about what you called slowed down master recordings.

    ...

    Business Response

    Date: 12/16/2022

    Please send us a copy of your correspondence with RCA.

     

    Regards,

    SongCast Team

     

     

    Customer Answer

    Date: 12/29/2022

    [BBB Transcription via Email]

    On Thu, Dec 29, 2022 at 1:30 PM **** ******* <***************************> wrote:

    Hello,

     

    Did you understand me well? I don’t try to make them pay money or etc. I only wanted you to put the answer to the company, not more. My answer is my correspondence with the label that the company asked.

     

    Yes, I regret I didn’t read reviews on your portal before starting cooperation with the company. Next time I’ll do it.

     

    I don’t think it will be difficult for you to publish the rejection. It’s not the rejection, it’s just a reply to the company, which will be very corresponding.

    Customer Answer

    Date: 12/29/2022

    [BBB Transcription via Email]

    **** *******
    1:48 PM (4 minutes ago)
    to me

    You can still publish my email correspondence as an answer to them. You can add that they should use my this email (***************************) for further contact, because I have another email registered on their site.

SongCast, Inc. is NOT a BBB Accredited Business.

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