Complaints

This profile includes complaints for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vinebrook Homes Ohio, LLC has 21 locations, listed below.

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  Vinebrook Homes Ohio, LLC

  3500 Park Center Dr Ste 100 Dayton, OH 45414-2680

  
• 

  Vinebrook Home Resident Services

  149 Weldon Pkwy Ste 117 Maryland Hts, MO 63043

• 

  Vinebrook Homes Ohio, LLC

  Raeford, NC 28376-9070

• 

  Vinebrook Homes

  Raeford, NC 28376

• 

  Vinebrook Homes Pittsburgh

  2809 Banksville Rd. Pittsburgh, PA 15216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of Vinebrook Homes since November 2021. I have heard a lot of negative complaints about Vinebrook, but I am someone who gives everyone a chance. Moving into their property was smooth and the staff was nice, but when things needed to be fixed is when the customer service and follow-up failed. The only major issue I have experienced is the plumbing. There apparently is an issue with the plumbing line going to the main sewer line. It backs up periodically. This causes uncontrollable flooding in the basement. The first time it happened, Vinebrook sent a plumber out and he snaked the line. That was a temporary fix. The second time it happened, I called Metropolitan Sewer District (MSD) and they came out and informed Vinebrook of what needed to happen. Vinebrook needs to get someone to fix the underground plumbing coming from the house and going to the main street line. The also suggested cutting down trees because the tree roots have busted through the line. When MSD informed them of what needed to happen, is when all communication stopped. It's like they do not like taking care of their own property. I can see minor maintenance issues which I do not have an issue fixing or getting fixed. However, this pluming issue is MAJOR and not something as a tenant I feel responsible for. However, it is very inconveniencing. There's water everywhere and we are unable to use the shower, toilet, sink, and wash clothes. FRUSTRATING! This Thanksgiving was my wife and I's first Thanksgiving together married and we were unable to have it here because of the plumbing issues that we have contacted Vinebrook about over 20+ times. What will it take for Vinebrook to take care of their residents? I am a Customer Service Manager at my job and I understand and know exceptional customer service. **** POOR from Vinebrook. It should not take me to write reviews like this for an issue to be corrected. The plumbing issue is a mess and needs to be corrected ASAP!

  Customer Answer

  Date: 11/30/2022

  Hello,

  
  

  VineBrook Homes sent out a contract plumber and they unclogged the drain (for a 3rd time). This is a temporary fix. They mentioned that they were going to suggest that VineBrook contact the city to do major repairs to the drains as they are damaged from the tree roots. When the drain clogs we are unable to use the tub, washing machine, etc.

  
  

  Thanks!

  
  

  Best Regards,

  
  

  ****** ******

  

  Business Response

  Date: 12/09/2022

  Hi ******,

  Thank you for taking the time to share your feedback. Your
  satisfaction as a VineBrook resident is invaluable to us. We sincerely
  apologize for any inconvenience that you may have incurred. We have notified
  the maintenance team regarding your service request concerns and someone from the team will be reaching out to you shortly. In the meantime, please contact us at [email protected] to speak with a VineBrook representative if you have any additional questions. We thank you for sharing your experience and the opportunity to resolve this matter.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vinebrook took over propert management 3 yrs ago. Since that time.i have not received a copy of my water bill or sewage bill. Also they suddenly started charging me for trash ,when for the first 5+ years I've lived in my home I've never had to pay. I was triple charged for a water bill in yhe amount of 900 dollars. Aftet 7 months of calling and emailing, I finally spoke to rep named Ashley, she informed me of the overcharge. Also during that call she Said they had an employee that was stealing utilities payments and throwing the bills away. I again, asked for hard copies of my utility bills so I could check the usage and amount being charged. I STILL have not been sent these bills.

  

  Business Response

  Date: 12/01/2022

  Dear ****,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has been
  notified of your concerns regarding your utility bills. You will be contacted directly
  to clarify any charges. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  the opportunity to resolve this matter.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wednesday, November 16, 2022 I came home from work to see my front yard flooded. I walk in the house Going straight to the basement to check to see if the flood is down there because every time it rains my basement floods and it has been for the last three years. I didn’t go to my Fossetts to see about my water and I barely have any water pressure which doesn’t allow me to properly flush the toilet nor properly take a shower nor wash clothes. I contacted Vinebrook left a message put in a maintenance request two or three different times then I contact the city of Columbus water company to make them aware of the situation they came out within 40 minutes tag the door stating that Vinebrook was responsible for the water pipe outside being busted in the front yard and vine Brook has six days to complete the order. Thursday, November 17 I contacted Vinebrook several times with no answer text messages calls or email messages. The next day Friday, November 18 I was contacted by a Vinebrook representative via text stating that someone would contact me later that night around 7:30 PM I was contacted by a third-party company stating that someone had been out they took a look at the situation and they could not do anything until that following Monday. My only concern is it’s now the week of Thanksgiving I have no actual running water which does not allow me to do any Thanksgiving cooking does not properly allow me to wash clothes and or flush my toilet properly. Today is Sunday the 20th again I have yet to hear from anybody book representative I have left several messages yesterday put in more request for a representative to contact me and I have yet to hear from anyone. This is so unacceptable for anyone to be living in these type of conditions in this type of weather as of today the weather is freezing cold and there is water now turning into ice down my driveway for me to slip and fall. I hope this can be completed in a timely manner but as of now I have no water

  

  Business Response

  Date: 11/23/2022

  Dear ********,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has been
  notified of your maintenance concerns, and we have been informed that maintenance
  technicians have visited the property to get the necessary bids for repair. You
  will be contacted ASAP about the next steps from the property management team. Please
  contact us at [email protected] to speak with a VineBrook
  representative, if you have any additional questions. We thank you for sharing
  your experience and the opportunity to resolve this matter.

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My property was taken over by Vinebrook 9-1-2022. I was asked to fill out a link to get to know me better. In which I have done. No response to this application. I was then asked in November to have my utilities switched in my name. I started this process immediately.Entergy placed my order on hold and stated I need a permit. I called the permit office and she said everything was a mess because Conrex sold their properties to Vinebrook and they are in limbo. Keep in mind I didn’t know what she meant. However she got my Entergy account number and said she would call me back but to get my lease. I have called Vinebrook 15 x’s and sent multiple emails, explaining I need a lease. Customer service states they can only escalate the issue the emails meanwhile go unanswered. As of 11-16-22 my lights are off and my 6 year old son slept in a home of 53 degrees. The City of ********* stated Vinebrook will not contact them back and give them what they need to get the permits released. ***** with the City of ********* said his boss tried to take over and still Vinebrook says they will get the information to them and they receive nothing. Now I am day 2 in the cold with no power. No cal back. No follow up. No concern l. Just an app to make payments. How sad is this?!?

  

  Business Response

  Date: 11/23/2022

  Dear *******,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has been
  notified of your maintenance concerns, and we have been informed that your
  electricity has been restored. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  the opportunity to resolve this matter.

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i moved out and the final statement is full of lies. i have pics of everything. i know they are crooked so that's why i took the pics, and I've complained about their ways to you already several times. they charged me with cleaning the carpet, isn't that normal use, they charged me for stove drip pans- I REPLACED THEM! with new ones, why is that on the list? cleaning- i had the house cleaned before I left! from the fridge to the toilet is was clean, including the basement. someome has to do something with Vinebrook.

  

  Business Response

  Date: 11/21/2022

  Dear *****,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. We have notified the property
  management team regarding your billing concerns and was informed that you were supplied
  all pictures and the charges were justified except for the drip pans. Please
  contact us at [email protected] to speak with a VineBrook
  representative, if you have any additional questions. We thank you for sharing
  your experience. 

  Customer Answer

  Date: 11/21/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  i have pictures too.  and the fact that there were several items on your move out list that i don't agree with, I DON'T TRUST YOU AT ALL.   i need pictures of the 450 paint job, because there were no walls that needed painted. i paid for the house to be cleaned, but you added a cleaning fee.  the water bill  is paid by you, and the final bill was added to the 1/2 month rent that I paid, but that's on the list too. Vinebrook is not doing good business and i want to make it clear that agencies like the BBB make it easy for them to do so.  I've been sending complaints for 2 years and nothing has happened.  the roof was never fixed. They know very well that items on the list should not be there but because they get away with how they treat their lessees, they will continue to do so.  You charged me to move the very few items i left $150... then another $200 cleaning fee... what did you have to clean? you charged me to clean the carpet- thats something you have to do before another person moved in, or do you? I am not satisfied and i'll be contacting other VB renters to see if they have the same issue:  FRADULANT move out list in attempt to get any money they can from people. just horrible. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 11/23/2022

  Dear *****,

  The property management team has been notified again of your concerns, and we were
  informed that you have been supplied with pertinent pictures and justifiable
  charges except for the drip pans. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. Thank you for contacting VineBrook Homes. 

  Customer Answer

  Date: 11/28/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you didn’t provide proof of the cleaning - why it was cleaned because I had it cleaned already, I would like to see the invoice for cleaning   The house was cleaned.  The 400 paint. What required paint, which room ??? 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 12/01/2022

  Dear *****,

  You should have received an email from our property management team on Friday, 11/18/22, that contains pictures from the move out along with our
  chargeback addendum, which outlines the costs of any items not completed prior
  to move out. Attached is a copy of the chargeback addendum. Thank you for contacting VineBrook Homes. 
  

  Customer Answer

  Date: 12/02/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  i do not trust what you claim.  There were items on there that shouldn't have been, you tried to scam me in my opinion because had i not rebutted things on the list that were fixed and or replaced, you would have taken my money.  You didn't give me an invoice for the property cleaning and because i had it cleaned, and i will not pay for that.  We can go to small claims court over this.  I was there for 2 years, i asked for the roof to be fixed, it never was. the toilet broke and you blamed me, in an email after i submitted several request for it to be fixed.  the point is is that i don't trust a word you're saying on the move out list. you haven't told me what you had to have cleaned, you haven't replaced my small appliances that were flooded with toilet water as i requested  when it happened after my renters insurance said it was VB responsibility- you keep sending the same pics-  i repeat. I PAID TO HAVE THE HOUSE CLEANED. STOVE, FRIDGE BASEMENT BATHROOM KITCHEN etc. and the fact that this is an issue with vinebrook throughout Ohio, i will not be victim 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 12/02/2022

  Dear *****,

  The property management team has been made aware of your concerns and will contact you directly. Please contact us at [email protected] to speak with a VineBrook representative, if you have any additional questions. We thank you for sharing your experience. 

  Customer Answer

  Date: 12/05/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you keep sending me something i have already.  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* and I currently rent property from VineBrook Homes. I have only been in the home 6 months. I am requesting maintenance on the heater in the home that has been inoperable for 5 days starting 11/10/2022. The furnace was supposed to be fixed on 11/11/2022 but stopped working again. I have been communicating with Customer Service Dept. as you have continually advised me to do. Email after email after email and request after request. With the same no response or lack of communication on your company behalf. This is extremely unprofessional and makes me feel like my family health and wellbeing are not important to your company, leadership and its employees. Per your company communication, a service technician was dispatched to the property the morning of 11/15/2022. This is a false statement. Please have the technician provide a work order stating work completed for the repair and emailed to me. Not just a ticket saying the request is “now closed” in our system. This is a fabricated story resulting in my personal financial loss due to the conditions that prohibit me and my family from living in the property you “rented” to me, with home temperatures dropping below 60 degrees in the home. This is not a one-sided agreement. Both parties agreed on the rental agreement. We agreed to pay Vinebrook monthly rent to inhibit the property, in return you agreed to allow us to live there while you maintained the property living conditions that are to “meet the standards as set forth by the **** Housing Authority”. I have a 2 year old toddler and 3 week infant these conditions are not safe to live in with temps dropping to 20 degrees. I have submitted 3 work orders now. I am unable to speak to an type of management or actual maintenance tech. If my request goes unanswered within five days per franklin count municipal court, I will be forced to escrow the rent.

  

  Business Response

  Date: 11/20/2022

  Dear *******,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has
  stated per the maintenance technician’s notes the flame sensor was dirty and cleaned.
  Also, the gas valve connectors were dirty and cleaned. As of November 16, 2022, the
  work has been completed and resolved. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience. 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve tried to get my heat fixed for 3days from 11/14/22 and still no response I have three children who are freezing and they have done nothing to fix no info and I will be taking legal action cause this is not okay.

  

  Business Response

  Date: 11/20/2022

  Dear ******,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has
  stated that upon reviewing the work order history for this home, it
  appears that we were made aware of no heat on November 13th at
  2:06pm and the heating repair was marked completed on November 14th at 5:31pm. Please
  contact us at [email protected] to speak with a VineBrook
  representative, if you have any additional questions. We thank you for sharing
  your experience. 

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a property that vinebrook just bought from my previous rental company Conrex. I have lived here for over a year and due to the change in our online portal, I have been unable to make my rent payment. I have made multiple phone calls multiple emails to no avail. And I finally was able to get in touch with their call-center, because there is no direct number to contact anybody regarding my property and and the call-center told me that I was in active eviction. When asked what that meant, they said that somebody would reach out to me and explain what it meant and what my next step was. A week later somebody called me back and told me that as long as I made the payment of what is owed I would have no issues going forward. I requested a copy of my lease and I asked to make my payment online because the amount owed was far too much to send in a check through the mail, I was told that I need to send it certified check to whatever address she sent me via email, this whole while I have only received a first name no company title, No nothing actually making me believe she was who I was supposed to be talking to and still no direct contact information. I then emailed her back and told her that I was uncomfortable sending that amount of money through the mail and if there was any reassurance that they would actually receive it and then it would be applied to my account their response to that was to send me a court summons And attempt to evict me all while I have been reaching out repeatedly over the past three months to get in contact to make my rent payment. They do not give me the option anymore to make the payment online and never have all while offering that as one of their amenities I am a single mother of two young children and after being reassured multiple times by this one woman whose name I’m still unsure of because she has not given it to me other than once in an email and I was giving first name only that I would not be evicted.

  

  Business Response

  Date: 11/20/2022

  Dear ********,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. We have notified the property
  management team regarding your billing concerns. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  look forward to the opportunity to resolve this matter.

  
  Thank you for contacting VineBrook Homes. 

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged a $45 NSF fee for rent when it was paid in full on November 4th manually in the portal. I updated my auto pay date to the 3rd of Nov on Oct 31st and then canceled it so I can pay manually. I contacted vinebrooks about this issue and explained that it was trying to double charge me, but they still want $45. I don't feel this is right when rent was paid in full. The system made it seem like I wanted to pay twice. I even double checked to make sure it showed my auto pay date updated before the 1st. This is not the first time I have had issues with this company. They just want to keep taking money from people. I always pay my rent before it's considered late. I don't feel like I am in the wrong so I shouldn't have to pay this fee when it was their own system issue. I have contacted them multiple times about their system for other concerns in the past, so it's not an unknown thing that the system is glitch and doesn't update properly.

  

  Business Response

  Date: 11/20/2022

  Dear ******,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has
  stated that they called you and had to leave a voicemail. It was discovered
  while reviewing your tenant ledger that you were also charged a late fee, which
  property management has put in a request to be removed, as both payments (the
  failed payment corrected payment) were made on time. You should have been informed
  in the voicemail that we are having the $50 late fee removed, but unfortunately
  cannot remove the NSF fee. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  look forward to the opportunity to resolve this matter.

  Customer Answer

  Date: 11/21/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you called and did not leave a voice-mail. The only actual responses I have from you all is through email and now here. It would've been nice if an actual voice-mail was left so I could've known the reason for the call and could get to the correct person when calling back instead of basic customer service who puts in a request then starts the whole process all over. My voicemail box is not full, so one could've been left. The way you all run business is disgraceful. 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 11/21/2022

  Dear ******,

  We have notified the property management team again regarding your
  billing concerns and they may contact you directly. Just to reiterate that we
  were informed the $50 late fee has been removed, but unfortunately, we couldn’t
  remove the NSF fee. Please contact us at [email protected] to speak
  with a VineBrook representative, if you have any additional questions. Thank
  you for contacting VineBrook Homes. 

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is so sad that a tree fell on my house in July of 2022 and there is mold growing inside my house. For one, it took 3 weeks to get a tree off my house the tree fell where my kids sleep. So when they finally got the tree off, it left 3 massive holes in my roof. So yesterday, 11/08, the contractor comes out to fix the inside of my house because when it rains, the rain comes inside my house I mean I’m no contractor but the reason it rains in the house is because of the fucking holes in the roof so doesn’t it make sense to fix the roof then fix the inside. Take care of the root problem. But they refuse. I do not understand why they are even still in business. They are some slum lords and they playing with everybody lies shelter. I have been staying at my address for almost 4 years and never had a problem and was able to renew my lease but since I complain so much, I’m unable to renew my lease. I wasn’t any ways but to be told that and be told that I have to stay until the end of my lease not giving me much time to find somewhere else to stay. Like they need to give my house back to the original owner or something because this makes absolutely no sense.

  

  Business Response

  Date: 11/20/2022

  Dear ********,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. A maintenance technician will
  be in touch with you ASAP. Also, you can check the status of your service
  request by visiting VineBrookHomes.com/Service-Request. If you see your
  existing request, please do not submit a duplicate one. Submitting multiple
  requests for the same issue will potentially remove all requests from the
  system and/or delay scheduling a maintenance team member from visiting your
  property. Please
  contact us at [email protected] to speak with a VineBrook
  representative, if you have any additional questions. We thank you for sharing
  your experience and look forward to the opportunity to resolve this matter.

  
  Thank you for contacting VineBrook Homes.