Complaints

This profile includes complaints for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vinebrook Homes Ohio, LLC has 21 locations, listed below.

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• 

  Vinebrook Homes Ohio, LLC

  3500 Park Center Dr Ste 100 Dayton, OH 45414-2680

  
• 

  Vinebrook Homes Pittsburgh

  2809 Banksville Rd. Pittsburgh, PA 15216

• 

  Vinebrook Homes, LLC

  9150 Harrison Park Ct Ste C Indianapolis, IN 46216-2250

• 

  Vinebrook Homes Birmingham

  201 London Pkwy Ste 500 Birmingham, AL 35211-4498

• 

  Vinebrook Homes Jackson

  100 Business Park Dr Ste G Ridgeland, MS 39157-6015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting a property from Vinebrook Homes. My AC unit has been out for over a month. My mother has high blood pressure, and I have a 5 year old daughter who has been getting sick from the heat. I have been paying a friend to stay with them on hot days . They have sent three vendors out to the home who have all told them the same thing that the ac unit needs to be replaced. The company has been on the same step for over a month knowing the unit needs to be replaced and they haven’t done anything. I have spent over $200 on fans, plus having to stay with a friend on extremely hot days, and paying for prescriptions because we are getting sick. This isn’t the only issue I’ve reported to maintenance. The wood around the front door and windows are are rotten so when it rains water comes inside one of the windows which can cause mold. This same company had a class action lawsuit filed against them in a different state for maintenance as well.

  

  Business Response

  Date: 11/20/2022

  Dear ******,

  
  We regret to learn that our maintenance team did not meet
  your expectations regarding your service request. We sincerely apologize for
  any inconvenience that you may have incurred. We make every attempt to
  diligently repair these issues, but due to part shortages and contractor
  schedules it is often the case that timing can be out of VineBrook's control. A
  maintenance technician will be in touch with you ASAP. Also, you can check the
  status of your service request by visiting VineBrookHomes.com/Service-Request.
  If you see your existing request, please do not submit a duplicate one.
  Submitting multiple requests for the same issue will potentially remove all
  requests from the system and/or delay scheduling a maintenance team member from
  visiting your property. Please contact us at [email protected] to speak
  with a VineBrook representative, if you have any additional questions. We thank
  you for sharing your experience and look forward to the opportunity to resolve
  this matter.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *** and I reside at **** ********* *** ********** ** *****. I have reside here since 2011. There has been many owners but VineBrook Home has by far been the worse SLUM LORDS EVER.
  I have a case pending with them on Nov.16th for eviction and this company has filed to provide maintence services when needed. My kitchen floor is about to fall in, I have called code enforcement about. the house is old and needs alot of upgrading. DCA of ******* had to cancel my section 8 voucher due to them(VineBrook Homes) not fixing anything. My husband & I have to do out of pocket expenses, but they are harrassing us about making monthly payments. I am sick of this bogus company.
  I can never get anybody on the phone, on by email 2 weeks later. There is also MOLD in the house that needs to be addressed, This has made my asthma worst.

  

  Business Response

  Date: 11/20/2022

  Dear *******,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has
  stated that they attempted to contact you and left a voicemail regarding your
  concerns. A team member will continue to follow up with you and enter any work
  orders on your behalf.  Please contact us
  at [email protected] to speak with a VineBrook representative,
  if you have any additional questions. We thank you for sharing your experience
  and look forward to the opportunity to resolve this matter.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vinebrook homes is a property management company that owns properties across the United states. They purchased the property that I rent last May from the previous owners who I initially signed my lease with. They have been horrible landlords and now are attempting to collect a $50 late pay charge for my rent payment that I submitted for October on the 4th but they are saying that I paid it on the 5th. I received a confirmation email from them on the 4th just as I always have for my rent payment being made and they are refusing to allow me to pay the amount that I actually owe and they do not reach out when you leave messages. I have also received a citation from the city of calverton Park where I live because of not being able to renew my occupancy permit due to them not providing the proper documentation to calverton Park in order to complete an annual inspection. I have been contacting them since August 5th regarding this matter and they still have not responded now I have a ticket from the city that I have to pay because of their negligence. This has been a horrible experience from start to finish and I cannot wait until my lease is up to move out of their property.

  

  Business Response

  Date: 11/20/2022

  Dear ******,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team been
  notified of your billing concerns and will be contacting you directly regarding
  your tenant ledger Please contact us at [email protected] to
  speak with a VineBrook representative, if you have any additional questions. We
  thank you for sharing your experience and look forward to the opportunity to
  resolve this matter.

  Customer Answer

  Date: 12/02/2022

  Duplicate Complaint: Reopen

  Consumer’s Original Complaint:
  Vinebrook homes is a property management company that owns properties across the United states. They purchased the property that I rent last May from the previous owners who I initially signed my lease with. They have been horrible landlords and now are attempting to collect a $50 late pay charge for my rent payment that I submitted for October on the 4th but they are saying that I paid it on the 5th. I received a confirmation email from them on the 4th just as I always have for my rent payment being made and they are refusing to allow me to pay the amount that I actually owe and they do not reach out when you leave messages. I emailed a copy of the email that I received from them showing a date of October 4th, and they have completely disregarded the fact that I received a confirmation email on the 4th after paying my rent on the 4th and are still stating that the $50 late pay charge is valid. I have also received a citation from the city of calverton Park where I live because of not being able to renew my occupancy permit due to them not providing the proper documentation to calverton Park in order to complete an annual inspection. I have been contacting them since August 5th regarding this matter. I have since received a citation from the city that vinebrook has paid, however a citation should have never been issued in my name and is now on my record due to their negligence. The issue has not been resolved and I am still not able to renew my occupancy permit because of other properties that the company owns within this municipality that are out of compliance. The properties must be brought up to code bye VineBrook Homes in order for me to renew my occupancy permit. So here I am 4 months later still without an occupancy permit. This has been a horrible experience from start to finish and I cannot wait until my lease is up to move out of their property.

  Consumer’s Desired Resolution:
  Refund; Contact by the business

  

  Business Response

  Date: 12/02/2022

  Dear ******,

  The property management team has been notified of your concerns and will contact you directly to answer your questions. Please contact us at [email protected] to speak
  with a VineBrook representative, if you have any additional questions. We thank
  you for sharing your experience and look forward to the opportunity to resolve
  this matter. Thank you for contacting VineBrook Homes. 

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a backed up toilet due to water pressure. The rental agreement states that any problems that can be handled by the resident should be don’t by the resident. I used a plugger to try unclog my toilet but all it did was increase the amount of water in my toilet. So I requested for a technician to come out and fix it because obviously could not fix it without proper plumbing knowledge. My toilet was clogged and disgusting for over a week. When they finally responded to my request to send out a tech I secured my pets in their cages so that there would be no problems or interference. I have security cameras that notify me every time there is movement outside my house and on my front porch. I received No notification from my security cameras that someone was on my property. I also received no call or voicemails from the so called Tech that they sent out. There was also a note on the door with instructions explaining that yes I have an assistance animal but she is locked up and secured. I have been charged for the fact that the tech who never stepped foot on my property said there was a loose dog when she was not. Then they are telling me I am being charged for the fact that he has to plunge the toilet which he did not for the fact that I know he couldn’t being the water was literally about to come out of the toilet so there was no room for you to put a plunger in the toilet and not spill anything on the floor. I want a refund and a sincere apology because I am sick of their company your customer service is terrible. You techs are careless. There are many problems wrong with this problem that should have been fixed and replaced long before you allowed me to move in. You just want a buck abd don’t care about the person your making money off of. I also would like an apology due to your poor communication amount your own company I was harassed and falsely charged for pet rent and fees when all of my animals are assistance animals and my dog has been on the lease in

  

  Business Response

  Date: 11/14/2022

  Dear ******,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has
  stated that maintenance made 3 separate attempts to enter the home, but a dog
  was present each time. You will be contacted directly by a team member, if you
  haven’t already, regarding the toilet repair. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  look forward to the opportunity to resolve this matter.

  Customer Answer

  Date: 11/16/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: no one made an attempt to contact me the dog is always locked in the cage when I am not home and I put in a service request. I always leave a note on the door explaining that yes you hear a dog in front of the door but she is secured. I received no calls nor voicemails I receive a thousand calls a day so leaving a message is highly professional.  Lastly I have cameras that show no one entering the property for your so called 3 attempts.  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 11/16/2022

  Dear ******,

  We apologize for the reported inconvenience caused regarding
  your service request concerns. We pride ourselves in our delivery time and
  quality of service, and regret to hear that we did not meet your expectations
  at your home. We have escalated your request to the property management team, and a maintenance technician will be in touch with you as soon as possible regarding your repairs. Feel free to contact us at [email protected] for additional support with VineBrook team member. 

  - VineBrook Homes

  Customer Answer

  Date: 11/18/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if it is handled within the week. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Childs ceiling haves water damage on it due to it raining and leaking in his room from the ceiling, this occurred on july 26,2022.i've called vinebrook homes several times to file an "work order" and its October but when i call to check the status on it,all i get is "were going to change the priority on it" or "i dont see an work order on file for it" and still nothing hasn't been done yet. Then my toilet is constantly running causing my water bill to be $700+ and that still hasn't been fixed yet either. They added an extra sewer bill onto my account so i went up to *** ****** ****, ******** ******* on september,28th,2022 i asked them about it, i was then told that i was not charged for july and i provided proof that i paid for july and all i was told was to email "[email protected]" and while i was there i filed a work order with the maintenance manger and showed him my Childs ceiling and told him about the running toilet and still nothing haves been done. I have no problem paying my rent and utilities but when an extra bill is being added and i can provide proof and a receipt that it haves been paid because the way their website is set up, your not able to pay your rent without paying your utilities first. this ceiling or toilet hasn't been fixed or acknowledged since i told the maintenance manager about it but when i refuse to pay my rent because of them problems that hasn't been acknowledged then it becomes a problem.so instead of them trying to resolve the issues about the running toilet and water damaged ceiling and the extra sewer bill , i then receive is a "NOTICE TO LEAVE" email instead when i am not behind on rent at all and i refuse to pay the extra sewer bill. Still to this day the ceiling nor the toliet hasn't been fixed at all !

  

  Business Response

  Date: 11/20/2022

  Dear ********,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has been
  notified of your billing concerns and will be contacting you directly regarding
  your tenant ledger. A maintenance technician will be in touch with you
  ASAP about your toilet running. You can check the status of your service
  request by visiting VineBrookHomes.com/Service-Request. If you see your
  existing request, please do not submit a duplicate one. Submitting multiple
  requests for the same issue will potentially remove all requests from the
  system and/or delay scheduling a maintenance team member from visiting your
  property. Please
  contact us at [email protected] to speak with a VineBrook
  representative, if you have any additional questions. We thank you for sharing
  your experience and look forward to the opportunity to resolve this matter.

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ledger was charged twice for my sewer bill for the month of October. I have been calling for a week only to discover that they have started using an answering service during business hours and you can not speak to an agent only to leave a message. The answering service states that they do not know a turn around time. I need this duplicate charge removed so I can pay my account in full. I do not like to pay late but I am not paying duplicate charges and they will put a late charge on my account. They are terrible with outreaches, this is unacceptable. I also have the office sending me emails about work that was completed months ago saying someone will be out to fix issues. To hear that they are not updating records is sad. I have two other credits that I have been waiting on, one is from last year where I purchased a back door and uploaded the receipt as directed and was never given credit and the other time was during my lease renewal, I was charged a prorated amount in addition to the full amount due. My lease was to end August 8th and I paid full amount but they added a prorated amount to my ledger also. They keep incorrectly billing and overcharging my ledger and not correcting it. When I moved here I was charged for 2 application fees and was ignored when I spoke on it. I was finally told about 2 months later that their system could not reverse the charge and that they would put a credit on my ledger but they never did, I had to call my bank to dispute the charges, that was how I got my money back. Someone needs to look into the integrity of this company or the lack there of.

  

  Business Response

  Date: 11/20/2022

  Dear ****,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has been
  notified of your billing concerns and will be contacting you directly regarding
  your tenant ledger. Please contact us at [email protected] to
  speak with a VineBrook representative, if you have any additional questions. We
  thank you for sharing your experience and look forward to the opportunity to
  resolve this matter.

  Customer Answer

  Date: 12/07/2022

  Consumer contacted BBB by email with the following information.

  I have not been contacted by the business since November 3 which was by email. I would like someone to contact me about the billing issues.

  

  Business Response

  Date: 01/06/2023

  Dear resident,

  Our Assistant Regional Portfolio Manager spoke with you to explain the breakdown of the
  charges, and you understand the “uniqueness” of the October billing.  You both discussed communication as that was part of your complaint as well.  She relayed the ways in which to communicate any concerns or questions you may have. We are happy to hear this matter is resolved.

  ~VineBrook Homes

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is in regards to my rental portal being incorrect with incorrect fees. The portal will NOT! allow you to pay what’s the corrected amount I’ve tried reached out to Vinebrookhomes thru email because that’s all you can do! you can’t never get to speak to nobody, no one ever returned your phone. call I’ve been going through this with them for several weeks with them, now in my portal my incorrect fees shows 1140 some dollars with some cents. My rent is 960 with a $50 late fee the total is $1010 that’s all I owe them. as of today my water bill came in at 79 and some change that was due today that’s in my portal which should not have been in my portal when we first was discussing these fees.
  
  There’s a water bill for 5263 that’s on my portal that I paid I sent a screenshot of I’m not to pay it no more I just need help in finding out exactly what I can do to get this company to act right future tenants right I have rights.

  

  Business Response

  Date: 11/03/2022

  Dear resident,

  We communicated with you on October 21st regarding this issue. Your lease specifies that VineBrook pays the provider and then bills you back on your ledger as we have been doing. We shared the account number you have been being billed to. We inquired as to whether you have another account in your name and paying from it, as that should not be the case and is a violation of your lease. We had inquired about the account because the screenshot you provided us via email does not match the balance on the account that we receive bills for.
  
  If you have an issue with the increased amount in your bill you will need to reach out to the provider. You were billed correctly for the most recent charges. 

  VineBrook Homes 

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, sister, and I moved into our VB home on March 15th. It was late so I was not able to do a proper walk through until the next day, but once I did I instantly noticed how dusty the the floors and blinds looked. I was told by my leasing agent that the house would be cleaned prior to moving in which was very important to me because my mother is a kidney transplant recipient and cleanliness is her livelihood since she has the immune system of a toddler. The screens in mostly all the windows were out, there were bugs in every window (mind you it’s March in Cincinnati so they had to be there for a while), the toilet still had a cleaner in it, there was some type of white spray on the coils in the oven, and to top it off by day 3 we were seeing bed bugs on mattresses and I know they didn’t come from us because we had been living in our previous home for 3 years and never saw one bed bug the entire time we were there. I called and immediately complained about the bed bugs because this was clearly an issue before we moved in. I called and talked to representative twice and both times a ticket was placed and I even did one myself and I didn’t hear anything. A few days later an outlet blew and I had to make an emergency ticket and within days someone was here but he tried to blame my space heater for the cause when it clearly was a faulty wire became the space heater wasn’t even on, all my sister did was plug it in and it started sparking soon after. When our furnace stopped working my sister and I went to the basement to check it and found empty AirWick containers INSIDE THE FURNACE!!!! Which further shows that a proper walk through was never done. I’m so happy my lease will be ending soon because these slumlords do not care about their tenants at all no wonder there’s so many small claims cases against this company.

  

  Business Response

  Date: 11/20/2022

  Dear *******,

  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. A maintenance technician will
  be in touch with you ASAP. Also, you can check the status of your service
  request by visiting VineBrookHomes.com/Service-Request. If you see your
  existing request, please do not submit a duplicate one. Submitting multiple
  requests for the same issue will potentially remove all requests from the
  system and/or delay scheduling a maintenance team member from visiting your
  property. Please
  contact us at [email protected] to speak with a VineBrook
  representative, if you have any additional questions. We thank you for sharing
  your experience and look forward to the opportunity to resolve this matter.

  Thank you for contacting VineBrook Homes. 

  Customer Answer

  Date: 11/21/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have already taken care of the issue myself there will be no need for a maintenance technician to come solve a problem that I complained about 7 months ago. I only made several requests after waiting at least 2-3 business days without any contact from maintenance or a visit. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I have lived in a VineBrook rental home for three years now. It has been an absolute nightmare from the start. We have four pillars outside of our home that hold up the porch roof. Two of those pillars have fallen. I have pictures. These pillars are at least 14 feet and have to weigh thousands of pounds. Luckily none of them fell on one of my children or any of my cars, but one of them did ruin a expensive decoration I had out on my garden. There are still two other pillars that have not been replaced. The wood to replace these pillars has been laying beside my house for over a year and a half. The maintenance man, when I asked are those pillars safe that are still standing, said that they can go at any point since they were put up at the same time as the pillars that had already fallen. We also have a driveway that because of the tree planted in the middle of the yard is peaked in such a way that your car scrapes the cement every time you come in and out of the driveway. The tree in the middle of our yard is huge in the roots of the tree have grown up under the driveway as well as up under the house and ruin the foundation for both the driveway and the house. I have put in several maintenance requests for both the driveway and the pillars outside my home and have been told that my maintenance requests were granted. Yet no one has come out to fix the pillars or the driveway. These are things that could hurt my children and have caused me several thousands of dollars in money to fix my tires on my cars. Vinebrooke has no sympathy for their tenants they are all in the business of making money at the expense of their tenants. We have had our rent increase several times without notice and then when we went to pay the difference we’re charged a late fee on top of that. These are things that happen all the time with Vinebrooke. They need to be held accountable for how they treat human beings that are paying for a service from them. Please help me!

  

  Business Response

  Date: 10/25/2022

  Dear *******,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. A property management team member has
  been notified and new work orders submitted on your behalf to reinspect the
  driveway, sidewalk, and wood posts. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  look forward to the opportunity to resolve this matter.

  
  Thank you for contacting VineBrook Homes. 

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from Vinebrook Homes for approx 2 years. I was never late on rent I paid deposit in full. I had numerous unanswered work orders Holes in the ceiling, mold , mildew, water leaks (up until moving) I moved out 2/28/2022 I gave notice Feb 1 of my move for 3/1/2022! I called 3/9 because a notice was left for late rent advising I moved with the required 30 days notice and left the keys on the mantle. I was told that I needed to take keys to another location(locked inside) I left a message asking when will i receive deposit? Person stated when assessment was completed. I received a letter for collections for $2700+ dollars Ive called/emailed with no reply as to where the amount came from I was told my deposit was NOT deducted from the balance due or refunded to me> I left my forwarding address with my move out notice and with the rep as well! There are TWO cleaning charges for 1 residence! This place is a scam very unprofessional and the PREY on the poor!! I cannot get anyone to answer any questions or adjust this claim as it is messing with my credit! There was nothing left in the place! no back due rent and no deposit returned!!! **** ******* *** *****

  

  Business Response

  Date: 10/26/2022

  Dear former resident,

  Upon reviewing your resident file, it appears that we did not get notice from you, and you did not move out until March 11. You had rent for March, and move-out charges for
  cleaning, landscape, and trash removal, as well as an unpaid water
  bill.  Your balance due is correct, which is why your security deposit was applied to your charges.  

  VineBrook Homes

  Customer Answer

  Date: 12/20/2022

  Duplicate Complaint: Reopen

  Consumer’s Original Complaint:
  I rented from Vinebrook Homes for approx 2 years. I was never late on rent I paid deposit in full. I had numerous unanswered work orders Holes in the ceiling, mold , mildew, water leaks (up until moving) I moved out 2/28/2022 I gave notice Feb 1 of my move for 3/1/2022! I called 3/9 because a notice was left for late rent advising I moved with the required 30 days notice and left the keys on the mantle. I was told that I needed to take keys to another location(locked inside) I left a message asking when will i receive deposit? Person stated when assessment was completed. I received a letter for collections for $2700+ dollars Ive called/emailed with no reply as to where the amount came from I was told my deposit was NOT deducted from the balance due or refunded to me> I left my forwarding address with my move out notice and with the rep as well! There are TWO cleaning charges for 1 residence! This place is a scam very unprofessional and the PREY on the poor!! I cannot get anyone to answer any questions or adjust this claim as it is messing with my credit! There was nothing left in the place! no back due rent and no deposit returned!!! **** ******* *** *****

  Consumer’s Desired Resolution:
  Refund

  

  Business Response

  Date: 12/25/2022

  Dear former resident,

  Upon reviewing your feedback, we cannot locate any documentation of notice given on your part, but we do see that you did not do so until 3/11, which created a partial month of charges.  The additional move-out charges relate to trash removal, cleaning the home and yard which were noted upon our move-out inspection process. We thank you for being a VineBrook resident and wish you the very best moving forward.

  -VineBrook Homes