Complaints

This profile includes complaints for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Vinebrook Homes Ohio, LLC

  3500 Park Center Dr Ste 100 Dayton, OH 45414-2680

  
• 

  Vinebrook Homes Cincinnati

  4856 Business Center Way Cincinnati, OH 45246

  
• 

  Vinebrook Homes Ohio, LLC

  790 Morrison Rd Gahanna, OH 43230-6642

  
• 

  Vinebrook Homes Ohio, LLC

  Raeford, NC 28376-9070

• 

  Vinebrook Homes Columbia

  400 Northeasy Dr Suite D Columbia, SC 29203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into one of their properties on June 29th, 2022. I filed a maintenance request on July 8th. The master bathroom shower floor cracked and you can feel the wooden beam below. A tech came out to look at the bathroom then nothing after that for weeks. I have called the company multiple times I also have been in constant contact with my local representative. In September I found out the estimate for the repair was considered to me to expensive. They assigned the issue to another company. After three appts to come view my bathroom they never came. I reached out to the new vendor and finally got them to come view the bathroom. They came on September the 9th. It is now October 1st and we still cannot use the master bathroom to take a shower. Have not heard anything since the technician came out from vinebrook. I have had to reach out to them weekly and you can only reach their answering service rep to pass along an email to the company. 4mths without a useable shower is unacceptable. The floor is weak, unstable and dangerous. No follow up emails no phone calls and no ownership is unprofessional. I was told to open a new request it was canceled.

  

  Business Response

  Date: 10/11/2022

  Dear ********,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. We have notified the property
  management team regarding your concerns and a team member will be in touch with
  you ASAP to assist with your bathroom repairs. Please contact us at [email protected]
  to speak with a VineBrook representative, if you have any additional questions.
  We thank you for sharing your experience and look forward to the opportunity to
  resolve this matter.

  
  Thank you for contacting VineBrook Homes. 

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VINEBROOK Homes has filed a wrongful eviction against me. I went to court on July 25,2022 at which time I made a payment agreement to pay the past due balance. I made every payment on time according to the the consent judgment and was fully paid on 09/21/2022.
  4337.00 was paid in total. On 9/06/2022 when I went to make payment I inquired about how I was supposed to pay my October rent the young lady at the desk informed me that I had a $6000 balance. When I asked why and how when I been making she payments. No one at the office could give a clear answer. So I emailed and also called and text the Attorney no response until weeks later from a Rude lady name ********* who told me that the amount on the consent judgement was made in human error and the amount was supposed to be $6228. I asked her why wasn’t I notified or why didn’t anyone say anything when I was making my payments. Her response was I could pay $932.00 a week until the end of October. No one has bothers to even look into this matter. They have went as far as to have the Sheriff office to put a notice on my door for a Judgement that is completely paid. Did I mention on 08/21/2022 Vinebrook Homes submitted a ledger to SAFHR stating they balance was 6228.00 in which that would not have been because I had made two payments of $869.00. On 9/6/2022 when I was make my payment the retention specialist ******* was very rude and unprofessional telling me that all she has is an email that says I have to pay 932.00 every week and rudely walked away stating I am a retention specialist and don’t work on collections.
  I truly feel that if I was not an African American woman the treatment I received from this company in that last 5 months would not be happening. They also as of 09/23/2022 The received notice that a payment of $6228.94 was sent to them. So with the $6228.94 and the $4337.00 I paid is a total of 10,565. For a consent judgement from the courts for 4336.00.

  

  Business Response

  Date: 10/05/2022

  Dear ******,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. A property management team member is
  investigating the charges and balance on your tenant ledger. A team member will
  contact you directly to clarify any misunderstanding. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  look forward to the opportunity to resolve this matter.

  
  Thank
  you for contacting VineBrook Homes

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a renter with Vinebrooks home, previously, the home was with ****** management. I was using rental assistance. The Community Action programs paid my rent. leaving I just found out a confirmed balance- however, the payment history system. It was not being updated with ******- they would not post a monthly payment history. I was unaware of this balance until recently, when the house was sold to Vinebrooks. The payments were made with a rental assistance program. No one informed me of the community rental assistance program nor ****** before the purchase of the home that a balance was on the rent until the home was purchased, and now I am being harrassed for a rental difference and a late fee for an amount of just over 400.00. I find it extremely egregious that I am expected to cover this amount. The unpaid balance and the late fee. I should not have to cover a late fee for an amount I was never made aware of, to begin with. With the previous rental company before selling the home to a new company. The previous company never did a final walk-through with me, informed me of the sale, etc. Now, this new company is harassing me for this unpaid amount with late fees. I wasn't even aware of the unpaid amount. The previous company didn't update the account with the monthly payment amount on my account history for the rental assistance payments. They only ever had it listed they received the credited payments. That was it.

  

  Business Response

  Date: 10/05/2022

  Dear ******,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. A property management team member has
  emailed you and confirmed that there is only an unpaid balance on your account
  and not a late fee applied. You can make a payment via the resident portal by
  visiting Resident.VineBrookHomes.com or by dropping off a payment at the local
  office in *******. Please contact us at [email protected] to
  speak with a VineBrook representative, if you have any additional questions. We
  thank you for sharing your experience and look forward to the opportunity to
  resolve this matter.

  
  Thank you for contacting VineBrook Homes. 

• Initial Complaint

  Date:09/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in touch with Vinebrook for a couple weeks. I have emailed and called their office a number of times within the last 2 weeks. I am supposed to sign my lease but the lease states that there was an inspection of the home and property and I was given a written statement to the effect. There was no inspection of the home except when the original owner walk a person through the house before Vinebrook purchased it. He did not speak to me at all. There are a number of things in and around the home, that were here when I moved in, that need to be brought to vinebrooks attention, that I will not be held accountable for. I have asked several times for them to send someone out to inspect the home and give me the assessment as stated in the lease. I was also charged a $35 late fee on my rent, which is due on the 5 th of the month but Vinebrook did not contact me until the middle of the month to inform me on where to send the rent.
  This is very shoddy and irresponsible business practices. This added stress on me has caused my depression to flair up. I do not need this.

  

  Business Response

  Date: 10/05/2022

  Dear *****,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. A property management team member
  will contact you regarding your maintenance concerns and your interest in
  having an inspection completed. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  look forward to the opportunity to resolve this matter.

  
  Thank you for contacting VineBrook Homes. 

  Customer Answer

  Date: 10/05/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  if they do it 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease with Vinebrook in Indianapolis knowing that we would be responsible for nearly everything: washer/dryer, all utilities, lawn, pests and more. But, we’ve had to pay out of pocket for issues that we did not create. For example, there were gaps in the foundation so mice and black widow spiders got into our basement and into our kitchen cabinets. On July 12, 2022, I reached out via email, their portal, the maintenance line and I even found execs on LinkedIn for reimbursement. No response. We spent and continue to spend hundreds of dollars to fix and maintain cleanliness due to structural issues. Today, our toilet broke and we reached out for emergency plumbing, but the plumbing company can’t even get ahold of Vinebrook to approve the repair since we are not the owners! We finally got ahold of ****** ******, who said she was on vacation (we are too!) but gave us the number ************ to resolve the problem. They told us to call the Health Department to get this fixed!
  
  If you submit a maintenance ticket and they don’t approve it, they charge you $75. I’m afraid of a severe emergency happening and not having ANY kind of support from this business. What kind of property management company ignores their tenants?

  

  Business Response

  Date: 10/03/2022

  Dear *******,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. A property management team member
  will contact you regarding your maintenance concerns and to address the toilet
  being fixed. Please contact us at [email protected] to speak
  with a VineBrook representative, if you have any additional questions. We thank
  you for sharing your experience and look forward to the opportunity to resolve
  this matter.

  
  Thank you for contacting VineBrook Homes. 

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint against VB homes. The first was about my air conditioner being out for about 2 weeks over the summer, this issue wasn't resolved until BBB complaint was filed. When this situation occurred, I unfortunately fell behind on my rent due to having to stay at hotels, friends and family and having to spend unnecessary money, etc. So lets fast forward to the end of Aug, there was an eviction filed with the courts on 08/29, the notice was placed on my door sometime between 08/30 and 09/01 while it was raining consistently. I got the paper off my door the evening of 09/01 and unable to read it due to the rain, I had to wait for it to dry out, Only to find out my court date was set on 09/01. Even if I had got this letter the 30th or the 1st I still would of had no way of making it to court on the same day of receiving the notice. Been trying to get in contact with someone at VB, only to be ignored or just told someone would call me back. They do eventually call back (sometimes) but it will days, sometimes a week later, and don't miss the call b/c if they do leave a voicemail to return the call, it will be the same no answer or will call you back nonsense. I have been sending in payments every week since the middle of August to try and get caught back up, not knowing that an eviction was in progress. They have locked my online portal account so I have no way of knowing what I owe or anything else regarding the home. I have to physically go to the post office and send a payment. I am elderly and don't drive anymore, therefore I have to rely on family or friends and they all work during the day, so It is hard to get them their money. Now on 09/19 there was a notice from the local sheriff's office stating that I had until 09/26 to be out. How do they expect people to move within a week? I have been calling and emailing daily since 09/19 and getting no responses again. I am willing to pay my balance and any fees as I would like to stay in my home.

  

  Business Response

  Date: 10/03/2022

  Dear ******,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. A property management team member
  will contact you directly regarding your unpaid balance. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  look forward to the opportunity to resolve this matter.

  
  Thank you for contacting VineBrook Homes. 

  Customer Answer

  Date: 10/03/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to add that I have spoken to someone at VB and she was very helpful and able to get this issue resolved for me. No additional contact is needed. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Customer Answer

  Date: 01/19/2023

  Duplicate Complaint: Reopen

  Consumer’s Original Complaint:
  I was offered to make a “promise to pay” agreement with someone over the phone, for my December rent. Before the date of the arrangement, Vinebrook Homes filed an eviction notice. I’ve called many times and the only response I got was a call and email from an eviction specialist. She asked me to reach out through email so we could remedy the situation. This was on January 6th. I responded shortly after, sent multiple emails days apart, and even called multiple times trying to get ahold of someone. Now, I have an eviction filed against me from January 11, days after I’ve tried to get a response from anyone. I have had no papers or anything put on my door or any information about the eviction.

  Consumer’s Desired Resolution:
  Contact by the business

  

  Business Response

  Date: 01/31/2023

  Dear former resident,
  
  On January 6th a VineBrook team member contacted
  you by phone and email where we gave you a callback number and an email link
  but never heard back from you following those outreach attempts. Additionally, a
  VineBrook Retention Specialist reached out on January 6th and was able to
  connect with you. During such time we had explained that a promise to pay does
  not prevent an eviction filing. We also discussed how to resolve the filing.
  
  On January 19th we made an additional attempt to contact
  you but was unsuccessful in reaching you. However, it was discussed prior that
  VineBrook, as a policy does not accept partial lease payments and would need to
  receive the total payment in-full. When you attempted to pay on December 29th
  the eviction had already been placed in our system. There was no promise to pay
  listed in our system for 12/29/2022, as you state.
  
  If any resident provides us with a promise to pay, we
  document such and prior to filing an eviction we follow up to discuss or
  request payment in full. In your case, any claim regarding a promise to pay is
  not substantiated in our system. We only have an email inquiring about making a
  partial payment or requesting a payment arrangement which we don’t offer
  outside of the Hardship Request.
  

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I rent from vinebrook homes and I have had problems with them since the day we moved in almost a year ago. Now my AC is out, they've sent two different guys who do not knownwhat they're doing. The first guy told me the motor needed replaced,he claimed he replaced it I was grateful. Then two weeks later the AC is out again this time it still runs but it doesn't cool our home. The second guy came and he claimed he fixed it but he just seemed in a rush to check us off the maintenance work list,he left and now my home is getting warmer not cooler. I have a 5 year old and as a parent no one wants to see there children suffer. I'm hoping you can get them to fully replace this unit,it's obvious it's broken. We can't get paying this high rent on time and not having the comfortability we deserve and things we pay for.

  

  Business Response

  Date: 09/23/2022

  Dear *******,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. The property management team has
  informed me that the A/C unit was replaced with another as of Thursday,
  9/22/2022. Please contact us at [email protected] to speak
  with a VineBrook representative, if you have any additional questions. We thank
  you for sharing your experience and look forward to the opportunity to resolve
  this matter.

  
  Thank you for contacting VineBrook Homes. 

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4/2022 I filed for Covid arrangements. I also applied to emergency rental assistance for this month due to an hardship. No one never called about the Covid arrangements. Everytime that I call and ask for someone to call regarding any of the information I submitted. I get an email saying I need to pay and my request have been closed out and no one has call. At this time I’m requesting that someone from corporate call me. As no one has physically called.

  

  Business Response

  Date: 09/27/2022

  Dear *****,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. A property management team member
  will contact you directly regarding your request for COVID-19 rental
  assistance. Please contact us at [email protected] to speak
  with a VineBrook representative, if you have any additional questions. We thank
  you for sharing your experience and look forward to the opportunity to resolve
  this matter.

  
  Thank you for contacting VineBrook Homes. 

  Customer Answer

  Date: 10/04/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they still have not called to follow up with me by phone. I’m trying to reach some type of resolution to this matter asap.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 10/04/2022

  Dear *****,

  
  The property management team has stated that you did not provide the
  necessary documentation to qualify for Hardship Program. Your request was
  received on 9/2/2022 and VineBrook Homes replied to on 9/6/2022 with a list of
  acceptable documentation to apply. A case has been created for you and it is currently
  in “applied” status and pending updates from the rental assistance program. A collections
  team member has followed up with you to continue processing your application. Please
  contact us at [email protected] to speak with a VineBrook
  representative, if you have any additional questions. We thank you for sharing
  your experience and look forward to the opportunity to resolve this matter.

  
  Thank you for contacting VineBrook Homes. 

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AC unit went out late August. I submitted a work order on August 26. 3 days later a maintenance person pulled in front of the house never getting out of his vehicle then left within 5-10 min. The next day he came again, this time going to the back and looking at the unit, I presume because he never knocked on my door or spoke to me. My work order was then placed on hold and he went on vacation. I continuously called the maintenance line, but they are unable to see any updates or notes from the actual maintenance team. Finally on September 6th or 7th a maintenance guy showed up and spoke to me, looking into my ac issue. After about 3 hours he spoke to the original person assigned to my work order, he was on vacation... indicated he put in for a new unit. The gentleman told me they had 1 that would be in on 9.9.22 and a few more the beginning of week 9.12.22. And 1 would be installed. Today is 9.16.22 and I've yet to have any other communication and my ac is still not fixed.
  I have 2 very asthmatic children and the heat index is causing my 7 yr old to have asthma attacks and miss school due to this issue affecting her health. Vinebrook is not maintaining the property as they should.

  

  Business Response

  Date: 09/26/2022

  Dear ******

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. We have notified the property
  management team regarding your concerns and a team member will be in touch with
  you ASAP to assist with your HVAC. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  look forward to the opportunity to resolve this matter.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took ownership of my home 02/2022. I am currently still under my lease with Prager Property Management. Before they sold the house I’m renting from them they left a few maintenance issues unfinished and trying to get Vinebrooks homes to complete them has been a nightmare. For starters, when I put in a work order for my dishwasher, the technician never came to look at it, he just called me and asked me for a picture of it so he could order a new one from Home Depot. Home Depot then called to schedule a date for installation. When they came out and removed the old dishwasher they notified me that they could not complete the job due to mold spreading on the back wall. They explained to me it wasn’t anything I had done but the wall quality but it can get worst and affect my heath therefore they would leave the new dishwasher in my garage. They advised me to call someone from maintenance to come clear the mold out and then call them
  back to reschedule installation. They made me aware how dangerous it was for my family. That was two months ago! I have put in a work order and called several times demanding it be listed urgent and speaking with supervisors just for them to constantly send me emails saying it’s been assigned but not one person has called to schedule an appointment. I have called numerous times explaining over and over the severity of the situation just for them email me a generic computerized response stating my work order has been assigned but still nobody has called to schedule a date the way Home Depot did. I am paying for a utility equipment that is included in my rental fees that I can’t even use! And that’s just the start. I have put in several other work orders and not one person calls to schedule. When I email them my availability nobody shows up. Technicians randomly call thirty minutes before or pop up to my house when I’m unavailable making me uncomfortable when I ask for at least a day notice and then cancel my work order altogether

  

  Business Response

  Date: 09/26/2022

  Dear *****,

  
  Thank you for taking the time to share feedback. Your satisfaction
  as a VineBrook resident is invaluable to us. We sincerely apologize for any
  inconvenience that you may have incurred. We have notified the property
  management team regarding your concerns and a team member will be in touch with
  you ASAP to assist with the mold and dishwasher issues. Please contact us at
  [email protected] to speak with a VineBrook representative, if
  you have any additional questions. We thank you for sharing your experience and
  look forward to the opportunity to resolve this matter.