Complaints

This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kimble Recycling & Disposal, Inc. has 5 locations, listed below.

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  Kimble Recycling & Disposal, Inc.

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Recycling & Disposal, Inc.

  4217 Glenn Hwy Cambridge, OH 43725-9447

  
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  Kimble Recycling & Disposal, Inc.

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
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  Kimble Recycling & Disposal, Inc.

  2403 Chase Rd SE Carrollton, OH 44615-9621

  
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  Kimble Recycling & Disposal, Inc.

  8500 Chamberlin Rd Twinsburg, OH 44087-2096

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a dumpster service for my shop through Kimble . It was set up for twice a month . It’s been 40 days and only picked up once but they billed me for an entire month . Also called in and scheduled them to come out because they missed the 1st pickup but then preceded to wait 3 weeks to pick it up I assume because they never came back . Have pictures of emails stating they missed pickup as well from there employee . Also if they are saying they picket up any other times ask them time and date because I have cameras up at my shop and I can pull that date and time stamp up and provide that as well they they have only come 1time .

  

  Business Response

  Date: 06/25/2025

  We have reached out to this customer and feel a resolution has been agreed upon.  If there are any further questions or concerns, please reach out to Kimble Customer Service at ************* **** *****  Thank you for allowing us to service your location!  

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble neglected to pick up our garbage last week. We called the company on two separate occasions and were told each time a special pick up was in route and our garbage would be picked up. This was untrue. Kimble actually called us this past Saturday and told us that a special truck was being sent to get our missed garbage but it never arrived. On the call that I made today I told the Kimble representative that I wanted a credit for the missed garbage pick up. The representative told me that it wouldn't be necessary because a truck was in route to pick up our missed garbage once again. This was untrue. We feel that the representatives told us the same story each time we called to get us off the phone. It is completely unprofessional for a business to treat a customer in this way especially a senior citizen. No company should charge you for a service that you did not receive. Kimble owes us a credit and a sincere apology for their actions. I would also hope the company would re-train their representatives to show a little respect to a customer in need of help.

  

  Business Response

  Date: 06/04/2025

  We have been in touch with Mr. ******** and are glad to report an amicable solution has been agreed upon and Mr. ******** reported he is happy with our response.  If there are any further questions please do not hesitate to contact Kimble Customer Service at ************* **** *****  We value you as a Kimble customer! 

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ****** ********

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped using Kimble Company for my trash collection at the end of October 2024. It is now April 2025 and I am still waiting for them to pick up their trash cans. When I stopped my service they said that the cans must be visible from the street when they came to pick them up or they would charge me $100. My cans have been sitting for 6 months waiting. I have called many times. I did receive on email on March 18 saying they would pick up in the next 5 days. Well it’s been over a month. Several times when I called they assured me this had been escalated to a supervisor. I was even told they would call me back. No such luck. I want the cans picked up ASAP.

  

  Business Response

  Date: 04/25/2025

  We apologize for the delay however an attempt of removal was done on April 3rd, 2025, at 10:43a.m.  We will escalate the removal again and as long as they are visible from the road the team will remove them. If you have any further questions, please contact Kimble Customer Service at *************** **** *****  Thank you for your patience and understanding! 

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash bins not delivered since feb 3rd request

  

  Business Response

  Date: 04/17/2025

  We apologize for the inconvenience of not receiving your carts.  We have escalated the deliveries of the carts to your address.  Unfortunately, we are behind due to staffing.  We appreciate your patience and understanding during this time.  We value you as a Kimble Customer and look for a resoltuion to be done soon.  If you have any further questions, please contact Kimble Customer Service at ************* **** *****  

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I feel that Kimble Trash is abusing me as a customer.  Your constant excuse does not show any hope of resolve.  I am very disappointed in the lack of complete service and without remorse.  Kimble needs to do better, find a way to make this right.
  
  
  
  Regards,
  
  
  
  ******** ******

  

  Business Response

  Date: 05/01/2025

  Carts have been confirmed delivered on April 29th at 8:42a. If this is not the case, please contact Kimble customer service at ************* **** ****.  We appreciate your patience and understanding during the delay.  We value you as a Kimble customer!! 

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******** ******

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Double billing. claiming account is paid in full but sending a bill out saying different. Leaving trash in the street. . 5am pick up. slamming trash cans to the ground excessively.

  

  Business Response

  Date: 03/25/2025

  We have attempted to contact Mr. *** on Friday, March21, 2025, to discuss the status of the account.  There was no answer, and the supervisor left a voice mail.  After further review of the account it looks as though the customer has contacted Kimble Customer Service and resolved the account status.  If there are any further questions or concerns, please contact Kimble Customer Service at *************** Thank you! 

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went through Kimble for trash collection. Multiple instances they would not pick up our garbage even though we were current on the bill. They refused to credit our bill or to come and pick the garbage up. Then when they would finally pick up our trash they would bill us extra for the extra bags we had because they refused to provide the service we paid for. We are not the only ones this happened to and it's happened the entire time we went through Kimble. Our neighbors have had the same problems. This was not an isolated incident. This happened over and over again. Even if nothing can be done for us this needs some kind of an investigation to see how wide spread this is and why it's happening so frequently and to so many homes. Are they trying to provide service to more homes than they can actually provide? Or are they intentionally scamming people?

  

  Business Response

  Date: 03/13/2025

  Please contact Kimble due to the status of your account.  After further review of your account, service has been cancelled since August 1, 2024.  Multiple invoices and letters have been sent over this same time period with no further communication from the account holder. The last time we spoke regarding the account was January 31, 2024.  Although it looks as though the account holder has logged into their online account to view the account several times since 2/16/24.  This will show the account balance and account status. The service issues you are reporting is not reflective of the services provided prior to August 1, 2024, so possibly you are referring to the trash hauler you currently have.  Please contact Kimble Customer Service if you have any further questions.  *************** **** *****  Thank you 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service with Kimble and was told to leave empty receptacle outside and visible from the street back in December, 2024. I placed receptacle in front of my third car garage door and it is clearly visible from the street. They have still not picked it up as of today, February 17, 2025! I have made numerous phone calls to their customer service and have been told “it’s on the schedule to be picked up”…on February 9, 2025 received email notification that it was being picked up within 2 business days…AGAIN, it’s February, 17, 2025 and it still hasn’t been picked up. I’ve even taken pics of it every day from the street so they cannot say they came by and it wasn’t there to be picked up!

  

  Business Response

  Date: 02/18/2025

  Our apologies it's taking some time to remove the Kimble trash cart.  We have reviewed your account and the team that was removing the carts the week of February 10th, 2025, could not locate your address.  We are currently experiencing staffing issues with our cart team.  We appreciate your patience during this time.  We will expedite this removal. If there are any further questions, please contact Kimble Customer Service at *************** **** ****.  Thank you 

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 03/06/2025

  Spoke with Darlene today confirming location of the cart as a 3rd party attempted to remove the cart on February 14th without success.  Explained we will get there either today or tomorrow.  She was in acceptance to that resolution.  Thank you 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** ******

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today on 02.17.2025 my son and I witnessed Kimble’s come up our hill take our neighbors trash. Left his trash can. Then came down put our trash can in the back and destroyed our trash can and with the weather we’ve been having said that our trash can (only trash can on our road) got stuck in the back of the truck and he pulled away. Tried to tell us it’s in their policy that they will not replace a trash can THEY destroyed. Which I cannot find in their policy at all. Recently, Kimbles told us we had to pay $100 for a trash can that was on our property during an accidental fire that burnt up our truck as well. We told them we agreed to pay the trash can when we got our taxes and we gave them an estimated date, they agreed to have our trash picked up. Our trash was not picked up for three weeks. When I finally called they finally done their job and put it in the system that our trash would be picked up and we had to now at this time pay a late fee for our trash. This is not the first time they’ve done this to us and messed with us like this. We’d like to file a complaint due to Kimbles now ruining our personal trash can and not replacing it after deliberately destroying our trash can. I have a picture of my trash can before they took it off my property as well. As well as a video I can provide of them just passing my house and not picking up my trash after they agreed to pick up my trash.

  

  Business Response

  Date: 02/28/2025

  Kimble has been in touch with the customer and a resolution has been met.  If there are further questions, please feel free to reach out to Kimble Customer Service at *************** **** ****.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been trying to get my trash cans picked up for almost 3 1/2 months. After several phone calls and emails, was told it would be 4 to 6 weeks. After the six week mark I was in touch with them several times and the last time they responded they said they were going to get in touch with the supervisor. Never called back after that. I tried to email again and ask if there was any updates and no response. Responded one more time and asked for a supervisors phone number or email address but I got no response from them. I told them i was going to get rid of them if they didn’t come get them and was told they would charge me $200 dollars if I did. The cans Have been sitting at the end of my driveway and I’m getting very frustrated! Terrible customer service!

  

  Business Response

  Date: 02/14/2025

  We are working with our container team on scheduling that removal.  Kimble will reach out shortly with the date that you can expect us to remove the cart.  Thank you for your understanding! 

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  This is basically the same response I received at around the 8 week mark of waiting. We are now at 4 months and still no definitive answers, just more of the same runaround. 
  
  
  
  Regards,
  
  
  
  ****** ******

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:

  
  

  My complaint I filed with bbb was resolved yesterday 2/21/25. They finally picked up trash cans. Case # **************. Thank you for your assistance.

  
  

  Regards,

  
  

  ****** ******

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Kimble Companies refuses to refund 3 months of payment.
  
  On Jan. 17 we paid ************* for 3 months - $63.
  
  January 23 we received a combined letter from Kimble/Stonebarker stating Kimble had acquired Stonebraker Refuse effective Feb. 1.
  
  We called Kimble and requested a refund as we do not want to remain a customer and were told they would send our request on and would call back. We clearly stated we did not want to be a Kimble customer.
  
  We contacted a local refuse collection company and enrolled.
  
  Kimble did not call back on Jan. 24.
  
  On Monday, Jan. 27, we tried to place another call. After listening to hold music and messages for 6 minutes, we sent an email to request our refund.
  
  On Tuesday, Jan. 28, we received a voice message on our landline saying there would be no refund and we would remain Kimble customers until the end of April, at which point we could cancel services.
  
  On Jan. 29, we called and requested a refund explaining that our "quarter" had not started until Feb. 1, we had enrolled with another company, we had not signed any contract with Kimble, and we requested our refund. The agent said she could see our quarter hadn't started and thought that we could get our money refunded. She would forward our request on and call back if it was any different.
  
  We did not receive a call back. We emailed requesting a reason in writing.
  
  We received an email on Jan. 31 stating they cannot give a refund in the middle of a quarter. (Again, our quarter did not begin until Feb. 1.) Also they said something to the effect that they had been entrusted to take care of customers and continue services.
  
  We are "on the hook" with Kimble holding our payment. We do not want to be Kimble customers as we have enrolled and paid for services from a local vendor that lives in the same rural area as we do.
  
  We spoke with a few neighbors that are also retired senior citizens, as we are, and they also were refused a refund.
  
  ******* *** ***** ******   

  

  Business Response

  Date: 02/14/2025

  Thank you for the information.  We are working with Stonebraker Refuse on getting all of the information gathered, refunds processed, etc.  We just purchased the company a few weeks ago.  Refunds generally take 4 - 6 weeks for processing.  We will reach out when everything has been resolved.  Thank you!