Complaints

This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kimble Recycling & Disposal, Inc. has 5 locations, listed below.

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  Kimble Recycling & Disposal, Inc.

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Recycling & Disposal, Inc.

  8500 Chamberlin Rd Twinsburg, OH 44087-2096

  
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  Kimble Recycling & Disposal, Inc.

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
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  Kimble Recycling & Disposal, Inc.

  2403 Chase Rd SE Carrollton, OH 44615-9621

  
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  Kimble Recycling & Disposal, Inc.

  4217 Glenn Hwy Cambridge, OH 43725-9447

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Kimbles Waste and Recycling customer. My mom has had this service for years and have always had my trash picked up at the end of my driveway. Recently they have not been picking up my trash stating the driver is not comfortable driving down the town ship road that has always been used. This is a new driver. The old driver never had a problem doing this service. She is 87 years old and they are saying if her trash is not taken up the end of the township road they will cancel her service. How is an 87 year old lady suppose to get her trash to the end of a township road if a man who drives a truck isn’t capable of going down the road to get it? They refuse any money back for services they don’t do. Her kids take the trash to their houses so her trash does not pile up. They aren’t providing a service at all when someone else is disposing of her trash.

  

  Business Response

  Date: 12/29/2022

  We have been researching the service issue and found a resolution.  Contacted the customer's daughter direct per the customer's request, and gave information.  She will confirm with customer and contact us back.  Thank you ! 

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved out of Ohio, while living there though I utilized Kimble Recycling as my trash service. I discontinued my service in mid October, as I would have no further use for them since I moved out of state to Mississippi. I was recently informed that I have a credit balance of $38.25. I contacted Kimble to request a refund. I was told by the representative that it states on the back of their statements that they "just write it off" and no refund would be returned or issued to me. I know that $38.25 is not a big amount to some, however, I am on a limited income and every dollar helps me. I feel that if I have a credit, that it is my money that I paid them in good faith and it seems illegal to me that they don't return peoples money regardless of what is written on the back of their statements. Seems very shady to me.

  

  Business Response

  Date: 11/03/2022

  I believe the address you are actually referring to is on Poplar St, rather than 3rd St.  We apologize that the balance was not refunded however, the terms and Conditions showing on the back of every invoice regarding refunds.  Section titled Refunds:  Billing is done in advance and on a quarterly basis and NO REFUNDS are provided in the event Services are cancelled prior to the end of the period identified on this invoice. Kimble will provide Services through the end of said period. That is the reason that the balance was not refunded.  If you have any further questions please contact Kimble Customer Service at 1-800-201-0005, Ext. 9404.  Thank you.  
  

  

  Business Response

  Date: 11/08/2022

  Our Terms and Conditions of the service clearly state there will be no refunds if services are cancelled prior to the end of the service quarter paid for.  If you are ever in the service area and restart services they will reinstate the amount remaining for the unused time.  If you should have any further questions please contact Kimble Customer Service at 1-800-201-0005, Ext. 9404.  Thank you 

  Customer Answer

  Date: 11/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** *********

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This began soon after Kimble raised their prices. I had sat out an old dried up hanging basket and the driver wouldn’t pick it up. I called Kimble and was given a standard boiler plate response. Again today I sat out empty cardboard boxes. Empty. Driver wouldn’t pick them up. Nothing that I have not sat out before and they’ve taken. In fact, today my neighbor who has Kimble sat out two hanging baskets something Kimble told me they wouldn’t take because it’s a safety concern but they took hers no problem. So I will be swapping services and I’ll file grievance with my bank to get my money back from this last payment. Uploaded is my ring camera footage of the drive taking my neighbors hanging basket something they refused to take from my lawn and stated it was a “safety factor”.

  

  Business Response

  Date: 10/27/2022

  A supervisor will be reaching out to the customer today on the standard bulk processes.  Will update as issue is resolved. 

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  No one has provided a reason as to why I was told hanging baskets had to be put in a bag before Kimble would haul away, when the very next week both neighbors had hanging baskets out as shown in the screenshot, and driver hauled away. Another were empty ****** cardboard boxes that my neighbors get hauled away however I’m told to break boxes down before driver would haul away. Screenshot from ring camera can be given if needed of driver leaving my empty boxes but taking away my neighbors. There seems to be no consistent message Kimble is giving and their driver is showing contradictory messages in what he hauls away from what the office states.
  
  
  
  Regards,
  
  
  
  ***** *******

  

  Business Response

  Date: 11/03/2022

  A message was left for the customer on 10/31/22 at 10:08a regarding the issue and that we were sending this to the operations team for a resolution and apologizing for the incident.  Advised the customer to call if they have any further questions or concerns.  We then spoke with the customer again on 11/1/22 and explained we were working with our team to be more consistent and also explained the customer's service level.  If there are any further questions please contact the Kimble Customer Service Team at 800-201-0005, Ext. 9404.  Thank you ! 

   

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash receptacle was hit by a semi truck because they always leave the can too close to the highway. I emailed the day it happened when a semi drove by and hit and damaged it. I never received a response. So I called a week later after no response, where I was told I would need to pay $100 for one of their trash cans. They are trying to claim that their drivers do not leave them too close to the highway. So how did my can get hit at 4am - did someone drive in my yard? I don’t think so. This is a ridiculous charge of something that is not the customer’s fault. I tried to cancel my service and was advised I would still be charged the fee. I asked to speak to a supervisor and was told they were all “busy” and would have to call me back. Being that I had no response from the email a week ago, I figure they were delaying the fact that they had to tell me they were going to charge me $100 for something that is not my fault

  

  Business Response

  Date: 10/27/2022

  We are reaching out to this customer today to try to resolve.  Thank you 

  

  Business Response

  Date: 11/15/2022

  The container was removed on November 11th and the customer's account with Kimble is closed.  No further actions are required on this account.  Thank you 

  Customer Answer

  Date: 11/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

   

  *** This business should know the way that they deal with their customers is unacceptable. 

  *** This business should know that I know they did not take my complaint seriously as they had the same person keep contacting me. Apparently, they do not care if people complain to the Better Business Bureau. That poor Shawnee had to keep calling me because no one higher up would call. If she's the highest, she's not very good at resolving things. 

   

  *** I will be watching my credit report for any charges 

   

  *** I will always discourage friends and family from using Kimble. There are other options. 

  Thank you Better Business Bureau for what you do. 

  Regards,

  
  

  ***** ******

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 09/29/2022

  Unfortunately due to staffing issues there have been delays in removing containers.  I have confirmed that the trash tote at this address was removed on September 8th, 2022 @ 12:13p.m.  Ms.  ******** account with Kimble has been closed.  If we can be of any further service please contact us direct at *************** Ext. 9404.  

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a new company to pick up my trash in February. A few days after hiring the new company we received the letter stating Kimble had taken over the residential service for my old company. Kimble doesn't pick up my trash for 2 weeks - I called as I was paid with the former company through April. Val says that, with our long driveway and trees they cannot pickup at the driveway, she offers to have another truck run by for curbside pickup and I tell her no - we want to cancel service. I ask about a refund since we were paid through April and she tells me I need to take that up with the former company.
  
  The next week Kimble picks up my trash AT MY GARAGE. In May, they continue to pickup ( I was only paid up through April) - I catch a driver and explain we had cancelled service. They said they would let the office know. In June, I see another driver and tell them we no longer use Kimble. They give me the same, "we'll let the office know". The next week they pickup - I leave a voicemail on the customer service line - they never return the call. July 8th, I send an email explaining I had cancelled service and would not be paying the invoice. I get no response and they continue to pick up. July 15th I send a second email to cancel, and still get no response.
  In August, I catch a driver in the driveway and make him call the office while I am there. Later that day I get the first response from Kimble. Lisa explains customer service was quite a mess the first quarter of the year and she understands my situation and thinks everything will be ok. I later get an email saying the need to see a copy of my contract with my new company. They are a small business and we set everything up by email - which I forwarded. Besides that, why would I give a copy of a competitor's contract?
  In September I receive an email stating my account will be turned over to a credit reporting agency. I call first thing September 27th and have had no response (not surprised).

  

  Business Response

  Date: 10/06/2022

  We have made attempts to resolve the issue with Mr. ***** but he is not willing to cooperate on the suggestions to fix the account. We are awaiting documentation to be sent to us but nothing has been sent by this customer to date.  

  

  Business Response

  Date: 10/09/2022

  We have now received the documentation the was posted to the BBB.  We have cleared the account as advised and your account is now closed.  Thank you 

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

   

  
  

  Regards,

  
  

  **** *****

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overview
  Weekly trash removal service provided by Kimble Recycling & Disposal was not received on several occasions throughout the year of 2022. Kimble's customer service was rude and unable to resolve the issue, given several chances to do so. Cancellation of trash removal service was refused by Kimble Recycling & Disposal.
  Call Record
  Early in 2022 Notified by Kimble to put the trash out front (had been in back for years with no trouble)
  by April 26, my trash had not been picked up 3 weeks
  April 26th 9:30 AM I called Kimble to report trash had not been picked up multiple times. They will call me back
  April 26th 10:13 AM Kimble customer service representative calls, I could not answer.
  April 26th 1:23 PM Told problem would be fixed, and that the driver would come back. driver never came back
  Over the course of the next few months, the trash had not been picked up 2 more times, 5 times total this year
  I flag down trash truck driver. I asked him if he knew why I hadn't received service.
  He brought me to the passenger side of his trash truck and showed me on his computer screen. He explained that the computer system told him that my address was NOT to be picked up. He said he would fix the problem
  August 5th 8:48 AM - Trash was not picked up again, totaling 6 weeks that I had not received trash service. I request cancellation. Cancellation refused by Kimble. I was told by Kimble that my only choice was to continue trash pick up. I filed a back charge with my credit card company in the amount of the last payment to Kimble $59.46. Kimble lost the arbitration
  September 9th 2022 - I receive an invoice from Kimble for $59.46 with an additional charge of $25 labelled as "Chargeback notice fee". This is an illegitimate invoice, as services had not been satisfactory up to the point of cancellation, and no service had been rendered after the cancellation. Was only 3 weeks into 3 month service period when cancellation notice was given. I want Kimble to cancel this invoice.

  

  Business Response

  Date: 09/30/2022

  We have spoken with Mr. ******** and have resolved his account with Kimble.  If we can be of any further assistance please contact Kimble Customer Service at *************** **** ****.  Thank you for being a valued customer of Kimble!

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was the 2nd time I called giving more that 48 hours for the request for a larger item pick up. The item was TOTALLY covered in plastic and then on the day of the scheduled pick up -the items was left. Calls to Kimble in the morning I was told the representative would check into the sistuation. 2nd call there had not been any information from the drives. 3rd call stil no answer. Only told that the requested was rescheduled. I shared I planned to work to seal the drive. I was home and saw at least 2 Kimble trucks go past my house.
  
  I did everythin required for the large item pick up and Kimble did not

  

  Business Response

  Date: 09/13/2022

  We apologize for the inconvenience for the service issue you recently experienced.  After further review of the account and confirmation with the operations team the issue has been resolved.  If there is anything we can help you with further please contact Kimble Customer Service at 1-800-201-0005, Ext. 9404.  Thank you for being a valued Kimble customer !

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to pick-up garbage on many occasions and having to call company to come pick it up only to be told have to wait till next pickup date. This goes on just about every month, called twice this month for failure to pick-up trash. Called today and I was not very nice to lady and she became disturbed with me and said she would hang up on me. requested to speak to Supervisor was told she could not talk was on phone and would have person call back, that was over a hour ago. There service has become very slopy and do not get much help from there supporting staff . This has been going on for months in fact I have them on speed dial.

  

  Business Response

  Date: 09/08/2022

  We attempted to reach out to Mr. ********* on 9/1/22 @ 4:07p.  There has been not return call regarding the service issue reported.  We have reviewed the account and weekly services are being provided.  Unfortunately there are times that routes will be delayed due to driver shortage, etc.  We attempt to service all stops on their scheduled day.  We appreciate your patience and understanding during this difficult time.  If you have any questions please reach out to Customer Service at 1-800-201-0005, Ext. 9404.  Thank you for being a valued Kimble customer! 

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  There response is not correct, a Ms. ****** called on Thursday the first and I was not at home and she would not talk to wife as she was not on the contract with Kimble and I had to call back the next between the hours of 7 AM to 4 PM and talk to a Ms ****** . I called at 8 Am and got a recording to leave a message which I did with my name and phone number got no return call so I again called at 1:45 and again got a recording left the same information and again never got a call back.

  **** ** *********

  

  Business Response

  Date: 09/13/2022

  In reviewing the account on Friday, Sept 9th a CSR supervisor has spoken with Mark and a resolution made.  We appreciate your patience and understanding during the delays you are experiencing.  If we can be of any further assistance please contact us at 1-800-201-0005, Ext. 9404.  We value you as a Kimble customer.  

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got garbage pick up from kimble, and as I was gonna move from ******* **** I notified them that I was moving and I wanted them to pick up a old wheelchair when they pick up my trash. They said that was fine but i had to pay extra for the wheelchair. I paid for the chair and on my scheduled day for garbage pick up kimble didnt pick up my garbage. I contacted them they said it was because of covid and would get it next week, I said I would be moved out of ******* by then. I reminded kimbles and they said they would get the wheelchair, garbage and their garbage can. I checked a week later in ******* and the garbage, the wheelchair, and the garbage can were all gone.Then kimble sent me a letter saying I owed them for a missing garbage can. I contacted them and said I don't owe them any money I did not take the garbage can and they picked up the wheelchair and the garbage and left the can and it was missing when they sent someone to pick it up. I did everything I could for them to get their garbage can and they left it and now try to say I owe 100 dollars for it.

  

  Business Response

  Date: 08/24/2022

  The conversation with our representative on August 4th, 2021 was in regard to your bulk request only.   The next conversation with Kimble was on Sept 27th, 2021.  It was discussed at that time we would cancel your account.  We attempted removal of the tote on 10/15/21 and 11/1/21.  The tote was not out for removal so therefore we have invoiced you on 11/21/22 for the non returned tote.  The tote removals are done by a separate truck from the trash truck.  The trash driver would not have taken the tote.  Therefore the balance on the account is owed.  If you have any further questions please contact Kimble direct at ************* **** ****.  Thank you 

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  I did not take kimbles garbage can and I left it full right where it was always put for pick up. Kimbles picked up the garbage and left the garbage can and then say I took the can. I did not steal kimble garbage can.. I notified them that I was moving and that kimble could get my can. Kimble took the garbage and didnt take the can and then say I took it. I DID NOT TAKE KIMBE GARBAGE CAN.
  
  Regards,
  
  
  
  *** *******

  

  Business Response

  Date: 09/01/2022

  The driver that removed the trash mentioned did not remove the trash tote, only the trash in it. They do not have the resources to store the tote on their truck.  We advised the customer when cancelling to leave tote visible from the street, not at the street and we would remove.  We attempted removal within 2 weeks of cancellation and the tote was not there.  We again attempted on November 1st and the tote was not available.  It's the responsibility of the customer to return the tote on cancellation.  This is in the terms and conditions on the back of each invoice.  We advised the customer on 11/8/22 that the invoice would be owed.  The customer then spoke with our Collections Supervisor on January 18th, 2022 and was advised the same.  We stand that the balance owed is due.  If you have any further questions please contact Kimble direct at ************.  Thank you