Complaints
This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 80 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They changed my pickup date without notification of any kind, and refused to come out and pick up the trash when questioned about why it was left there. An agreement was made that they would be out on the new pickup the following week and would remove all of the trash that had built up over 2 weeks regardless of how it was place. We kept all of the trash that could be placed inside the can stacked neatly in a box for them to take, and instead they took what was in the can, knocked over the box and dumped garbage all over my front lawn. When I called to complain they said they would be back the same day to finish removing the trash. They did not show up.
Business Response
Date: 08/24/2022
We have spoken with the customer and feel an amicable solution has been obtained. If there are any further questions please contact Customer Service at *************** **** ***** Thank you for being a valued Kimble Recycling & Disposal customer.Initial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
customer order number ******* I have had continual problems with my trash and recycling not being picked up for the last 6 months. I have called each time to report it. I emailed the kimble customer service on 8.2.2022 to tell them I was cancelling. I also called and spoke to Kaeleen on 8.1., Melissa on 8.2. and Erica on 8.3 to tell them that I wished to cancel. They tried telling me that I was not leaving my items at the curb. I have been a customer for many years and have never had any issues. I always leave trash/recycling out the night before.
I paid for service on 5.3.22 that ended on 8.2.22. I do not want to renew. They are not letting me cancel. I do not want my credit to be ruined and I hope that you can help me.Business Response
Date: 08/15/2022
Thank you Mary for contacting us. Unfortunately the driver shortage is causing the weekly delays of your service that you have mentioned. Our efforts are concentrating on getting drivers hired and on the routes so that the delays can be avoided. I have confirmed your account was cancelled per your request and your account with Kimble is closed. Unfortunately there would not be a refund due to the terms and conditions of cancellation which is on the back of your invoice that is sent quarterly. After a review of your account the driver has reported the recycling not out and pictures were sent confirming this. We apologize for any confusion on the cancellation process as well as the delays. Thank you for your understanding.Initial Complaint
Date:08/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a request of a quote of services and received and email on 6/3/22. I was quoted $73.50 for full waste removal services with a 96 gallon tote to be delivered for $15 extra. This was to include all environmental fees in the quote. I received a billing statement invoiced 8/2/22 after delivery of my tote. It said there was a beginning balance of $14.30. And subsequent charges of -$4.88(suspended trash service), -$1.02(suspended trash service fuel credit, $4.43(fuel/gov't environmental fees), $58.50(res full serv w/96 gal tote - private sub), $4.43(fuel/gov't environmental fees), $4.43(fuel/gov't environmental fees). I have never suspended services. I also have never had my trash picked up on time. When I called to ask for refund because I had bad service consistently I was told "they don't give refunds in the middle of a quarter". On my quote, on my statement, and on the website there is no statement saying refunds are not permitted once service has started. They are terse and curt and don't even apologize for delays and yet charge me for things my quote did not include. I would like help to get a refund of all my service so I can find a better service please!Business Response
Date: 08/18/2022
We have attempted to contact the customer on 2 different occasions. 8/16/22 - 11:01a - left message to contact the supervisor 8/17/22 - 4:58p - left message to contact the supervisor.Customer Answer
Date: 08/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:07/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February 2022, my husband Terry and I received a letter from our trash collector, ******** ******, explaining that they were selling their residential business to Kimble Recycling & Disposal. The mailing included a form to complete and return that would authorize Kimble to bill us for their services starting on March 1. We did not return the form because we do not want to hire Kimble for this service. Instead, we hired ******** ******* Removal. ******** has been collecting our trash every Monday since March 1. However, in June we received a bill from Kimble. I tried to contact them by phone, but could not get through to a live person, so I sent back the bill with a letter explaining the situation. We received another bill in July and Terry tried to call them and could not get through to a person. Terry then filled out the contact form on Kimble's website (**********************************************) with the same information. When we didn't hear anything back from Kimble after several days, Terry then called ******** for assistance. He spoke to a woman named Val, who suggested we send her an email explaining the information along with a copy of the letter I had sent to Kimble. Val said that she would try to help by forwarding the information to someone she was in contact with at Kimble. I did that on July 12. We have now gotten a third bill from Kimble, and no other communication from them that they have received our letters. Kimble has NOT been collecting any of our trash at any time, as it is picked up weekly by the company we hired to do so. We are being harassed by Kimble Recycling & Disposal to pay for services that they are not providing and for which we never hired them to provide. As requested in our original letter, Kimble needs to delete our account from their records and stop sending us bills.Business Response
Date: 07/27/2022
All ******** customers were sent a letter informing the residents that Kimble was acquiring the route lists from ******** Refuse. The letter did advise the customers that if there were any changes to what service they currently had with ******** they needed to contact Kimble and provided the ways to contact Kimble. If there were no changes, no contact needed made. We did not hear from the customer until July 7th when they returned a statement stating to cancel. We had no contact information to reach out to the customer so we sent a final invoice for the services that were attempted since the acquisition March 1, 2022. If the customer can reach out to us direct at 1-800-201-0005, Ext 9404 to discuss the account we would like to resolve the issue as soon as possible. Thank you for being a valued customer of Kimble!Business Response
Date: 08/17/2022
The customer's account has been closed with Kimble. I am not sure what more they are requesting from us. Please explain.Customer Answer
Date: 08/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ********
Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Once per month, we experience no curb side trash service. The Kimble company always have some excuse as to why no service. This has been an ongoing issue for two years now. When contacted the next day, they say no trucks in area that day. However, I can record their trucks drive by my residence.
We pay in advance for service every quarter but only receive partial service.Business Response
Date: 07/27/2022
Thank you Bruce for your information. We are sorry to hear of your recent experience and your dissatisfaction with Kimble Recycling & Disposal, Inc. We apologize for any inconveniences. We are currently experiencing a driver shortage and we are having some route delays. Please continue to place out your trash the night before your regular scheduled collection to assure services. If the route is going to be delayed we will reach out to the phone number that we have on file for contact to notify you of the delay and to leave the trash at the curb until collected. If you are not receiving the call for delays please contact Kimble Customer Service to verify your account information. We hope to have the delays resolved as soon as possible. Our contact information is 1-800-201-0005, Ext. 9404 or email us at ************************************ We appreciate your business and thank you for being a valued Kimble customer. Most of all, thank you for your patience thru this time.
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